Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
New shoes, a surprising but delightful musical collaboration, the autonomous enterprise, gen AI and getting personalisation right - Interview with James Dodkins and Tara DeZao of Pega
Today’s interview is a bit different as it features two, separate interviews in one episode. It's a two-fer!
These interviews were conducted on a recent trip to Pegaworld iNspire held in Las Vegas.
The first interview is with James Dodkins, who is the CX Evangelist at Pega. This is swiftly followed by a chat with Tara DeZao, Director of Product Marketing, AdTech and MarTech at Pega.
I talk to them both about their highlights from the event and what’s top of mind for them in the service and experience space right now. Unsurprisingly, we cover the autonomous enterprise, generative AI, new…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.