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How Good Customer Service Can Save Business
Last week, I gave you an example of how poor customer service kills sales. And while the example was retail, it applies to all businesses and industries. So today, I thought I'd give you an example of the exact opposite. How good customer service can help save business, including retail. In our last episode, I told you about part of my recent, retail shopping experience, and how it could really discourage someone, particularly someone like myself who is not a big shopper to begin with, from ever wanting to go back. But in the interest of fairness, I'd like to point out how the opposite is…
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