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737. Trust Is a Lagging Indicator: Why Leadership Patterns Matter More Than Promises · Daily Influence

• 0:10
  [SPEAKER_01]: Welcome to Daily Influence, your daily dose of positive influence.
• 0:14
  [SPEAKER_01]: I'm Brian Smith founder of IA Business Advisors and co-author of the Iain team series.
• 0:19
  [SPEAKER_01]: Each day we share stories and insights to help you find be and build your influence in a positive and responsible way.
• 0:27
  [SPEAKER_00]: And I'm Greg Kleeneau, partner at IA Business Advisors, and co-host of Daily Influence.
• 0:32
  [SPEAKER_00]: Be sure to follow, subscribe, and share Daily Influence with someone who could use a little extra positivity today.
• 0:39
  [SPEAKER_00]: And make us part of your daily routine, whether it's during your commute on a walk or an quiet moment just for you, because you're influenced matters.
• 0:48
  [SPEAKER_01]: Hey everybody, Brian Smith here with the IA team series and your Daily Influence.
• 0:53
  [SPEAKER_01]: And today I'm gonna talk about something
• 0:57
  [SPEAKER_01]: really misunderstand and that's trust.
• 1:00
  [SPEAKER_01]: More specifically, the reality that trust is not created by what we say today.
• 1:06
  [SPEAKER_01]: Trust is actually a lagging indicator.
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  [SPEAKER_01]: It is result of behaviors, actions, consistency, communication, accountability, and leadership patterns that have already happened over time.
• 1:20
  [SPEAKER_01]: A lot of organizations talk about trust as though it is something
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  [SPEAKER_01]: they can simply ask for, announce or even demand.
• 1:27
  [SPEAKER_01]: The people that out trust words merely as much as they trust patterns, teams trust what they repeatedly experience.
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  [SPEAKER_01]: Clients trust what they consistently receive.
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  [SPEAKER_01]: Families trust, but they repeatedly observe.
• 1:43
  [SPEAKER_01]: And this becomes incredibly important inside smart management and smart communication, because trust is not emotional alone.
• 1:52
  [SPEAKER_01]: It's operational, and it is measurable on behavior, discipline, response of mis-consistency, and accountability.
• 2:00
  [SPEAKER_01]: So if you want stronger trust in your organization, your relationships or your leadership, you cannot focus only on perception.
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  [SPEAKER_01]: You have to focus on the behaviors creating the perception.
• 2:13
  [SPEAKER_01]: So today, let's talk about why trust is a lagging indicator.
• 2:17
  [SPEAKER_01]: And what would cheer leaders understand
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  [SPEAKER_01]: One of the biggest mistakes leaders make his believing trust comes from moments.
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  [SPEAKER_01]: In reality, trust usually comes from patterns.
• 2:30
  [SPEAKER_01]: People often confuse emotional intensity with leadership effectiveness.
• 2:34
  [SPEAKER_01]: A passionate speech, a strong meaning, a big announcement or a motivational moment may create temporary excitement, but excitement is not trust.
• 2:45
  [SPEAKER_01]: Trust develops when people see consistency repeatedly over time.
• 2:52
  [SPEAKER_01]: Do you follow through?
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  [SPEAKER_01]: Do you stay accountable under pressure?
• 2:57
  [SPEAKER_01]: Do your actions align with your message and do your main study when circumstances become difficult?
• 3:04
  [SPEAKER_01]: Inside smart management, consistency matters because people build emotional and operational confidence through predictability.
• 3:13
  [SPEAKER_01]: Teams do not become stronger because leadership has one good day.
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  [SPEAKER_01]: Teams become stronger because they know what leadership will look like repeatedly over
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  [SPEAKER_01]: This is why mature organizations create systems, communication rhythms, meeting structures, accountability cases, and operational standards or standard operating procedures.
• 3:35
  [SPEAKER_01]: Those structures reduce uncertainty and reinforce reliability.
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  [SPEAKER_01]: Also sets proper expectation.
• 3:43
  [SPEAKER_01]: Trust is built when people stop wondering who they are going to get each day.
• 3:51
  [SPEAKER_01]: The someone says they care, but disappears during difficult moments, trust weekends.
• 3:56
  [SPEAKER_01]: If someone promises accountability, but avoids ownership when things go wrong, trust weekends.
• 4:03
  [SPEAKER_01]: Trust follows repeated alignment between words and behavior.
• 4:07
  [SPEAKER_01]: Another important reality about trust being a lagging indicator is that distress also builds slowly.
• 4:14
  [SPEAKER_01]: Most organizational breakdowns do not happen suddenly.
• 4:19
  [SPEAKER_01]: The visible collapse often happens late in the process.
• 4:22
  [SPEAKER_01]: The warning signs were usually there long before the failures.
• 4:26
  [SPEAKER_01]: Poor communication, avoided conversations, lack of accountability, misdexpectations, inconsistent leadership, emotional overreaction, silettes from disengaged team members.
• 4:40
  [SPEAKER_01]: These small moments accumulate over time.
• 4:43
  [SPEAKER_01]: Inside smart communication, we often discuss clarity.
• 4:47
  [SPEAKER_01]: transparency and timing because communication gaps create uncertainty and uncertainty almost always weakens trust.
• 4:57
  [SPEAKER_01]: People begin filling gaps with assumptions, assumptions become narratives, narratives can become culture.
• 5:05
  [SPEAKER_01]: Eventually leaders look around and wonder why morale dropped, why engagement weakened or why alignment disappeared.
• 5:13
  [SPEAKER_01]: But trust erosion rarely starts with one major event.
• 5:17
  [SPEAKER_01]: It usually starts with tolerated inconsistencies.
• 5:21
  [SPEAKER_01]: This is why strong leaders address small fractures early.
• 5:25
  [SPEAKER_01]: They don't ignore communication breakdowns.
• 5:28
  [SPEAKER_01]: They don't tolerate confusion indefinitely, and they surely do not allow accountability to become selective.
• 5:35
  [SPEAKER_01]: Smart leadership means understanding that culture is cumulative.
• 5:40
  [SPEAKER_01]: Trust is cumulative.
• 5:41
  [SPEAKER_01]: distrust is also cumulative.
• 5:44
  [SPEAKER_01]: What you repeatedly allow eventually becomes what people believe.
• 5:49
  [SPEAKER_01]: In the I&Tem series, we frequently talk about influence and responsibility.
• 5:55
  [SPEAKER_01]: Influence is always occurring, whether it's intentional or unintentional.
• 6:00
  [SPEAKER_01]: Every conversation influences.
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  [SPEAKER_01]: Every decision influences.
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  [SPEAKER_01]: Every reaction influences.
• 6:07
  [SPEAKER_01]: Every silence influences.
• 6:09
  [SPEAKER_01]: Trust is often the long term emotional result of responsible influence.
• 6:15
  [SPEAKER_01]: People trust leaders who create safety without creating weakness.
• 6:20
  [SPEAKER_01]: People trust leaders who remain calm without becoming passive.
• 6:24
  [SPEAKER_01]: People trust leaders who tell the truth even when the truth is uncomfortable.
• 6:29
  [SPEAKER_01]: People trust leaders who made difficult decisions responsibly rather than avoiding them emotionally.
• 6:35
  [SPEAKER_01]: This is why leaders shed maturity really matters.
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  [SPEAKER_01]: Amateur leadership often seeks immediate approval.
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  [SPEAKER_01]: Mature leadership focuses on long-term credibility.
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  [SPEAKER_01]: Sometimes, responsible leadership decisions are temporarily unpopular.
• 6:52
  [SPEAKER_01]: But if they are made transparently, ethically, consistently and responsibly, trust often grows over time because people recognize integrity in the process.
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  [SPEAKER_01]: This is critical in business today,
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  [SPEAKER_01]: Organizations often try to market trust, instead of operationally earning it.
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  [SPEAKER_01]: Trust is not branding alone.
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  [SPEAKER_01]: Trust is operational discipline, trust is communication discipline, trust is accountability discipline.
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  [SPEAKER_01]: And when organizations align behavior with mission consistently over time, trust becomes stronger naturally, because people experience reliability firsthand.
• 7:32
  [SPEAKER_01]: As we close today, remember this, trust is not built in speeches,
• 7:36
  [SPEAKER_01]: not in slogans or promises, trust is built and repeated behavior over time.
• 7:42
  [SPEAKER_01]: Trust is a lagging indicator of leadership, discipline, communication, quality, accountability, emotional consistency, and responsible influence.
• 7:53
  [SPEAKER_01]: And if you want stronger trust in your business, your team, your family, or your leadership, stop asking, only how people feel about you today.
• 8:01
  [SPEAKER_01]: Ask what you repeated behaviors,
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  [SPEAKER_01]: have taught them to expect from you over time.
• 8:08
  [SPEAKER_01]: It's a hard question, because trust is not created by intentional own, it is created by patterns.
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  [SPEAKER_01]: And the strongest leaders understand that every interaction is either reinforcing confidence or weakening it.
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  [SPEAKER_01]: I hope you enjoyed us today on daily influence in this topic, and all it's a difficult one.
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  [SPEAKER_01]: Look at the mirror, cast the heart questions, and until next time, keep learning.
• 8:32
  [SPEAKER_01]: Keep growing and keep building your influence intentionally.
• 8:35
  [SPEAKER_01]: Have a great day.