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Holding the Calm with Hesha Abrams — The Secret to Conflict Resolution
Hesha Abrams is an internationally acclaimed master attorney, mediator, negotiator, and deal maker who, for 30+ years, has been renowned for her success in resolving high profile or difficult matters, including mediating the case over the secret recipe for Pepsi.
She has distilled her experience into her book, Holding the Calm: The Secret to Resolving Conflict and Defusing Tension.
In this conversation, Ross and Hesha discuss:
Finding a solution when solutions seem impossible
Defusing tension
The power of silence
Maintaining your composure independent of your counterpart’s emotionality…
The skinny
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