Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How One Airline Mastered Real-Time Rebooking
Every airline has a plan for normal days. But when a thunderstorm shuts down a hub or a crew goes out of compliance, the chaos that follows depends entirely on operations design. This episode looks at how one major carrier rebuilt its irregular operations playbook after a single storm in 2022 stranded 50,000 passengers. Hosts Lucas and Luna walk through the specific tech stack — a custom disruption dashboard, a crew-tracking algorithm, and a passenger-facing rebooking agent — that turned a seven-hour recovery into a 90-minute one. They also discuss the hidden cost of not investing in ops…
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