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Mentorship (Part 2): The Three Aspects of Mentorship · Pelvic PT Rising

• 0:02
  Speaker 1: In the last 10 years, our field has gone from an unknown specialty to a household name.
• 0:09
  Speaker 1: This brings unprecedented opportunities, but we need to rise up to meet them and give our patients the care that they deserve.
• 0:17
  Speaker 1: In order to help others get better, we need to be better.
• 0:23
  Speaker 1: This podcast will help you to become more confident with your patients, more successful in your practice or business and a leader in pelvic health, and we're going to have some fun along the way.
• 0:36
  Speaker 1: Join us as we rise together.
• 0:39
  Speaker 1: We're Jesse and Nicole Cozine, founders of Pelvic Sanity Physical Therapy and the creators of the Pelvic PT Huddle, and this is Pelvic PT Rising.
• 0:54
  Speaker 2: Hey guys, welcome back to another episode of the Pelvic PT Rising podcast with Jesse and Nicole Cozine.
• 0:58
  Speaker 2: Hey, Nicole.
• 0:58
  Speaker 2: Well, our Pelvic Health Directory is off to a great start.
• 1:03
  Speaker 2: We've really appreciated those of you guys who have already signed up and also those of you who have reached out to us with thank yous, and that this is such a hugely needed resource.
• 1:12
  Speaker 2: We obviously agree and we're really excited to bring you guys something that patients can use, that we as people in the field can use.
• 1:20
  Speaker 2: I think it's a really big deal and it helps people find what they're looking for.
• 1:24
  Speaker 1: Yeah, and, as I've been reminded about it, it's been on our list for a long, long time and now it's finally made it to the top of the priority list and we're just really happy to provide it and always appreciate, like Jesse said, the thanks.
• 1:37
  Speaker 1: And this is like what's so funny about a podcast is that it's very one-sided and even a little bit to the extent of Facebook too.
• 1:44
  Speaker 1: In the Pelvic PT Huddle, whenever I do a live it's a little bit interactive.
• 1:49
  Speaker 1: But I just went on there where I used to get a ton of people showing up when I was doing it every week there was like seven people watching or something.
• 1:57
  Speaker 2: So at a random time on a Monday afternoon, oh yeah, but still.
• 2:00
  Speaker 1: But I was just like, oh well, I miss.
• 2:02
  Speaker 1: It is like feels a little bit one way sometimes, where.
• 2:05
  Speaker 1: So we just really do appreciate when you guys interact and say hello.
• 2:10
  Speaker 2: Yeah, those emails.
• 2:11
  Speaker 2: If you guys are feeling generous with some stars and reviews, we always love seeing and reading those.
• 2:16
  Speaker 2: So we left you on a little bit of a cliffhanger last week talking about the different aspects of mentorship, and this is going to be part of a four part series.
• 2:24
  Speaker 2: If you are joining us right now, make sure that you actually go back and listen to the first one in this series 10 myths about mentorship.
• 2:32
  Speaker 2: But this is really based out of one of those.
• 2:35
  Speaker 2: Is that basically the myth that mentorship is only teaching you another hip-mob, another technique, another taping thing, and that is one part of mentorship.
• 2:47
  Speaker 2: But this was, I know Nicole, you shared that we had a little bit of a miscommunication early on at Public Sanity when you were doing, objectively, a lot of time with our people and mentoring and they weren't even realizing that that was technically mentorship.
• 3:01
  Speaker 1: Right, and it was actually.
• 3:02
  Speaker 1: It was one of those interesting times where I could have easily in fact, I did get a little bit defensive when somebody was like that's not mentorship, and I was like what in the hell are you talking about?
• 3:14
  Speaker 1: Yes, it totally is.
• 3:15
  Speaker 1: And only after some reflection I was like, oh shit, Like that's my fault for not communicating that better and getting opinions more, and so I've come a long, long way from that.
• 3:28
  Speaker 1: That was at the very beginning of Public Sanity.
• 3:30
  Speaker 1: Public Sanity started in 2016, by the way, and so, yeah, I feel like the evolution of our mentorship program at Public Sanity stems from us thinking very deeply about what is mentorship, what's important for anybody of any skill level in terms of, like, what is mentorship?
• 3:50
  Speaker 1: What should it be at a job?
• 3:52
  Speaker 1: Who's responsible for what?
• 3:54
  Speaker 1: And so we're going to go over the three parts of mentorship, of what we've come up with.
• 4:00
  Speaker 2: So the first part here is the one that you guys are all thinking about when we say mentorship.
• 4:04
  Speaker 2: This is clinical skills, this is you guys getting to nerd out and do techniques and all of this stuff.
• 4:11
  Speaker 2: So I don't think it really needs to be that much of a detail, but I mean one of the things that was actually a really good point around this, that one of our clinicians made and actually again improved the way that we make our mentorship at Public Sanity, is that public health is a little unique.
• 4:27
  Speaker 2: When you're in an ortho setting and you're in a big, I would call it a bullpen.
• 4:31
  Speaker 2: What do you call it?
• 4:33
  Speaker 2: Because I mean, well, that's like a newsroom term, right, where everybody is in, like the big gym space where you can see everybody.
• 4:39
  Speaker 2: What would you guys just call it?
• 4:40
  Speaker 2: Like the gym.
• 4:41
  Speaker 1: Yeah, I guess you'd call it like the gym.
• 4:43
  Speaker 1: Normally there's a big open space where there's a bunch of plinths and people are getting treatment in different areas, to the point where you can like for sure see what other therapists are doing with their patients.
• 4:54
  Speaker 1: You can see it's basically from an insurance based model where you can observe and oversee and aid doing exercises with your patient if you have more than one an hour and all that kind of stuff.
• 5:05
  Speaker 1: So it's meant to be very open and so you can see what other people are doing.
• 5:10
  Speaker 1: You can see what patients are doing, you can see what the person next to you is doing and you can see what the person across the room is doing.
• 5:16
  Speaker 1: And I think what's unique about being in pelvic health and something that people don't realize sometimes when they're first starting out in pelvic health, it's behind a closed treatment door and it's just you and the patient in a private treatment room and that's kind of it.
• 5:32
  Speaker 1: And if you are in a place that has a gym space in a pelvic health practice it's usually relatively small.
• 5:38
  Speaker 1: It can be a little bit bigger, but it can also be something where it's still just you and the patient if you're in a place where you have a longer period of time with your patient.
• 5:49
  Speaker 1: There isn't necessarily that big overlap where you can visually see like, huh, that person's doing that mobilization on the hip that way with that seat belt and that Swiss ball, with the patient in that position and interesting, I saw that person not be able to get on their stomach and this PT modified it in this way.
• 6:12
  Speaker 1: You're not seeing that, it's just you, the patient, in a closed door in a room and there's not that ability.
• 6:21
  Speaker 1: So that was brought to our attention by one of our wonderful employees and it was really a great tool.
• 6:27
  Speaker 1: And the coolest thing about this and this is a little bit of an aside, but the coolest thing about that is that she also, when she had an issue, she came also with a solution.
• 6:36
  Speaker 1: That was awesome.
• 6:37
  Speaker 1: So, as an employer, that's always really great when your employee comes to you with not only a problem but has been thoughtful about a potential solution.
• 6:47
  Speaker 1: And this one of the solutions was this.
• 6:50
  Speaker 1: We call it pelvic sanity, now the clinical collective.
• 6:54
  Speaker 1: The problem was that we were in these isolated treatment rooms.
• 6:57
  Speaker 1: We couldn't see what anybody else was doing, and so, for instance, a kinesio taping technique for either a diastasis or a pregnancy, the SI joint.
• 7:08
  Speaker 1: We couldn't observe what everyone else was doing, so could we carve out time where we would share information about a certain clinical application, clinical technique?
• 7:19
  Speaker 1: And so I thought about it and I was like you know what?
• 7:23
  Speaker 1: That is super right and something that is unique to pelvic health, and if we're a pelvic health specialty clinic, then we need to make sure that that need is being met, where we can come together, talk clinically clinical skills, clinical application of those skills and learn from each other in a way that we wouldn't be able to get otherwise.
• 7:44
  Speaker 2: Right.
• 7:44
  Speaker 2: So that can be in a one-on-one setting with your mentor.
• 7:48
  Speaker 2: That can be in a group setting at public sanity.
• 7:50
  Speaker 2: We do both at different times.
• 7:52
  Speaker 2: The third thing that falls into that category is also giving you con ed money or sponsoring you to go someplace to learn from someone else.
• 8:00
  Speaker 2: I think sometimes we don't realize that that is truly part of mentorship, that it doesn't have to be your mentor being the only voice that you ever hear.
• 8:09
  Speaker 2: When someone is basically giving you a con ed budget, they are contributing to your clinical skills.
• 8:16
  Speaker 2: That might be all that they're doing, but that is a form of mentorship, particularly if they're hopefully guiding where you go and what you learn.
• 8:24
  Speaker 2: But adding con ed is part of that and then hopefully they're helping you to implement and apply in your own practice.
• 8:32
  Speaker 2: But at the end of the day, that's also really focused on your clinical skills.
• 8:37
  Speaker 1: Yeah, and I will even say just a couple more things about con ed, because I feel like continuing education, especially if you're being helped to choose the course, that's the right time for your career, that's the right time for your skill set.
• 8:49
  Speaker 1: But that is some huge mentorship as well and the follow up from that is really awesome and that also counts a ton as this clinical skill acquisition mentorship.
• 9:00
  Speaker 1: So let's say you go to a course, you learn seven new techniques.
• 9:05
  Speaker 1: It's one thing to come back and say, am I doing this technique correctly?
• 9:10
  Speaker 1: And the answer might be yes, the answer could be no, but that's a relatively quick fix is to really hone in that application.
• 9:17
  Speaker 1: But also, are your body mechanics correct?
• 9:20
  Speaker 1: Are how are we going to do this times a thousand?
• 9:25
  Speaker 1: That's also mentorship.
• 9:26
  Speaker 1: It's mentorship for, yes, you learned that in the context of pregnancy and postpartum.
• 9:32
  Speaker 1: But what other technique or what other patient population would this technique be appropriate for?
• 9:37
  Speaker 1: Visceral mobilization is a great example of that.
• 9:40
  Speaker 1: You might learn something in the context of pelvic pain or endometriosis, uterine mobe, something.
• 9:47
  Speaker 1: But could that also be used for fertility?
• 9:49
  Speaker 1: Could it also be used for dysmenorrhea?
• 9:52
  Speaker 1: Could it also be used for incontinence or prolapse?
• 9:55
  Speaker 1: The answer is usually yes, and sometimes that's where that extra mentorship goes.
• 10:00
  Speaker 1: So they're not providing you with the actual clinical skill learning part, but you're getting help with the application of it so that it's more ubiquitous in your plans of care.
• 10:13
  Speaker 2: So that's the one that everybody thinks about is clinical skills.
• 10:15
  Speaker 2: You're going to be surprised that there's two other aspects of mentorship that get talked about and done.
• 10:21
  Speaker 2: I think, frankly, a lot less.
• 10:22
  Speaker 2: The next is patient management, and this is where the confusion was with our staff back in the day, when Nicole was sitting down with them a lot and going through difficult patients talking about patient management, and they were saying, well, you're not teaching me more hip mobilizations?
• 10:40
  Speaker 2: And your point was well, teaching you a hip mobilization doesn't help if your patient is already left and they're not coming back, if they're not coming back, if they're not picking up what you're putting down, if they are just not into it.
• 10:52
  Speaker 1: that is also something that is really important and it's a skill that can be learned, and I think that this comes naturally to some folks with personalities that are a little bit more extroverted, a little bit more boisterous or charismatic, but there's many of us that are introverts, that are a little bit more subdued in our personalities, and how can we use our personality to be little chameleons to help assess the patient's personality?
• 11:22
  Speaker 1: And then that's the way that you need to be talking to them or assessing their learning style, or assessing even the patient type of personality, like are you overwhelmed or hyper focused?
• 11:34
  Speaker 1: The way that you talk to an overwhelmed patient is very different than how you talk to a hyper focused patient.
• 11:41
  Speaker 1: So that type of education or mentorship in this patient management category really is, in my opinion, one of the most important things you can be doing.
• 11:52
  Speaker 1: But it doesn't mean anything to you as the employee or the mentee if we're not on the same page with.
• 12:01
  Speaker 1: This is also mentorship.
• 12:02
  Speaker 1: So things in this category are things like clinical buy-in how do you communicate with a patient?
• 12:08
  Speaker 1: How does your patient learn?
• 12:10
  Speaker 1: How many exercises should you be giving this person?
• 12:13
  Speaker 1: Not even what the exercises are, but how many should you be giving this person?
• 12:17
  Speaker 1: What are some other examples?
• 12:19
  Speaker 2: I think a big one that you talk about a lot with our staff is dealing with flares or plateaus or difficult conversations, because a lot of these are relationship defining talks, when somebody comes in and they've been flared and they're scared or frustrated or angry or accusatory towards you, like what do you say?
• 12:39
  Speaker 1: And a lot of times we get a little bit of a heads up with this because they're also writing a frustrated email, for instance.
• 12:45
  Speaker 1: But mentorship can be sitting down and being available to talk through these scenarios.
• 12:53
  Speaker 1: What if the patient comes in and says this what do you think she's going to say?
• 12:57
  Speaker 1: What are we going to do if this happens?
• 12:59
  Speaker 1: And being prepared for all of the different permutations of what most likely will happen.
• 13:05
  Speaker 1: And part of the mentorship aspect in this is that I've seen thousands of patients, and if you've only seen hundreds of patients, then I can pretty much help to predict what they might be like and help you then to respond well, not react yet respond well in that situation to maximize the chance the patient practitioner relationship will continue.
• 13:30
  Speaker 1: If, as I mentioned in this last podcast, if you are someone with more experience, it can be used as a collegial mentorship, where someone that has seen thousands of patients talks to someone who else who has seen thousands of patients and just powwows a little bit about what do we predict might happen.
• 13:49
  Speaker 1: Add, this happened to me a bunch of times.
• 13:50
  Speaker 1: Cool, I think I'm going to respond this way what do you think Great, and it becomes this clinical development in this patient management aspect that's a little bit more collaborative than it is truly.
• 14:02
  Speaker 1: This is, I feel, like what you should be prepared for and this is what you're going to say in these situations.
• 14:07
  Speaker 1: But bottom line is that all of these areas of a patient that's flaring, a patient that's plateauing and coming in and saying like I'm not getting better, I think I'm going to go to my doctor.
• 14:17
  Speaker 1: Someone that comes in and says maybe a late patient that's chronically late all the time that's really impacting their care, someone that frequently knows shows or cancels, like how are you going to address that?
• 14:29
  Speaker 1: Because mentorship really is, how do you both respond to confrontation and honestly initiate confrontation sometimes with your patients and how do you take on the leadership role in that patient practitioner relationship that's not too overbearing and controlling but also shows a little bit of authority In what they need to do with your clinically honest opinion?
• 14:57
  Speaker 1: That some of what we talk about in the business mentorship stuff that we have there's a bunch of In the class accelerator, there's clinical honesty modules, like a lot of that clinical honesty stuff Comes from this patient management.
• 15:10
  Speaker 1: How do you reach patients, meet them where they are, co regulate your nervous system with them, all that kind of stuff.
• 15:16
  Speaker 1: That's where that patient management piece comes in, and that is sometimes some of the most important mentorship that you can have.
• 15:22
  Speaker 2: Even get you the ability to use all of those clinical skills that you have.
• 15:26
  Speaker 2: Right, because if you're not getting that by interconnection, they may not be there long enough for you to get to try that really cool tiny just learn Totally and the other thing is that you can have the most beautifully laid out plan of care and what happens when there is A bump in the road?
• 15:43
  Speaker 1: either from the patient's perspective in their life, from a stress management perspective, what happens when there's a bump in the road and your beautifully Lay out plan is like that Hip mode, like I don't think that that's the why I've done all the hip things and the patient symptoms are still right there.
• 16:02
  Speaker 1: It's like we have to go back to the drawing board and figure out a new hypothesis.
• 16:05
  Speaker 1: Then.
• 16:05
  Speaker 1: It's not that your patient isn't compliant or anything like that.
• 16:10
  Speaker 1: It's that you might need help and mentorship in thinking through.
• 16:15
  Speaker 1: Is there a flaw with my plan of care, either in its actual structure, or Is it the way that you've presented the plan of care to the patient, where they're not picking up what you're putting down, or is it truly something that you have to navigate?
• 16:30
  Speaker 1: It's nothing, it's everything this to completely out of your control, and how we still gonna salvage this patient relationship, because they're a little bit of a mess in life how we gonna do that.
• 16:40
  Speaker 1: That, my friends, is true mentorship is how do we deal with these types of patients?
• 16:47
  Speaker 2: I love that when you say that, oh, you have this beautiful plan reminds me of a Mike Tyson quote.
• 16:51
  Speaker 2: He says everybody has a plan until they get punched in the mouth.
• 16:53
  Speaker 2: Yeah, I can tell your plan doesn't work.
• 16:55
  Speaker 2: Everybody's got a great plan.
• 16:56
  Speaker 2: Yeah, that's gonna go and something happens, whether it's you, whether it's them.
• 16:59
  Speaker 2: I really like that I'm being able to respond to that.
• 17:02
  Speaker 2: The other thing I just wanted to pull out there is I love when you use that term, chameleon Because I think that there are a subset of personalities that we just jive with, and I'm guessing you guys probably can think of those patients who come in and it's like the stepbrothers line of like did we just become best friends?
• 17:17
  Speaker 2: And everybody does well with those people.
• 17:21
  Speaker 2: I think really the thing that we've seen in mentoring a lot of employees is how do you do with that person who doesn't really jive with you or who your personality just doesn't work with, or they're a little prickly, or we had a therapist who, you know, struggled to really connect with younger male patients.
• 17:38
  Speaker 2: Right, that was a challenge.
• 17:41
  Speaker 2: And so, becoming a chameleon, can you be there for every type of patient personality or are you just attracting the people who you really jive with and struggling with people.
• 17:53
  Speaker 2: You don't sell that.
• 17:54
  Speaker 2: That goes into that patient management and it's probably the most important overlooked part of mentorship, because it doesn't matter your clinical skills if you're not able to communicate and connect with your people.
• 18:05
  Speaker 2: The last one we've got is professional development, and these are the skills that make you a more valuable and better employee, a better asset.
• 18:15
  Speaker 2: These are, frankly, the things that will get you a raise.
• 18:18
  Speaker 2: But these are things that we kind of divide into two categories here professional development at this business, at this facility, at pelvic sanity, and professional development for overall, the skills you take with you when you go.
• 18:31
  Speaker 2: And I know a perfect example of this one, nicole, is time management, of actually ending your sessions on time.
• 18:38
  Speaker 1: Yes.
• 18:38
  Speaker 1: So we do a ton of work on in our mentorship meetings on time management.
• 18:44
  Speaker 1: What do you do if you can't get a patient to stop talking?
• 18:48
  Speaker 1: What do you do if you are running late?
• 18:51
  Speaker 1: What do you do if someone comes in late?
• 18:54
  Speaker 1: What do you say?
• 18:54
  Speaker 1: How do you restructure the session immediately?
• 18:58
  Speaker 1: All of that kind of stuff is important.
• 19:04
  Speaker 1: It's an important skill that can be learned and honed and practiced and that type of professional development will leave with you and it goes with you wherever you go.
• 19:17
  Speaker 1: You will be a better employee and more marketable employee, a more settled and less stressed out employee, if your time management is on point.
• 19:27
  Speaker 1: But that's an example of a skill that I would help you with at pelvic sanity, for instance.
• 19:34
  Speaker 1: That leaves with you.
• 19:36
  Speaker 2: So other ones that go into that are helping you decide when and how to specialize.
• 19:39
  Speaker 2: If you want to be somebody who really dives into visceral work or dives into fertility or dives more into the pregnancy, postpartum exercise side, how do you do that?
• 19:49
  Speaker 2: What courses do you take?
• 19:50
  Speaker 2: Do you have somebody who's investing in helping you develop professionally?
• 19:55
  Speaker 2: I think a really good example is Nicole is a lot of our people have an interest in teaching and so you've given them more rain to go out, research a topic and come and present an in service and then talking to them afterwards what, what?
• 20:09
  Speaker 2: Well, what didn't.
• 20:09
  Speaker 2: What was challenging about that?
• 20:10
  Speaker 2: Did you see that time where you kind of lost everybody and their eyes glazed over and you just kept going like that's the kind of thing.
• 20:16
  Speaker 2: But if you want to get better at that, if that's something you believe is going to be a part of your career, people get better at things because they get a chance to deliberately practice them and develop.
• 20:26
  Speaker 2: It's not just that you magically become a great teacher.
• 20:30
  Speaker 1: Yeah, we had a person a while back that wanted to do more stuff on social media and so she did, and there was a big, huge learning curve.
• 20:38
  Speaker 1: She sucked when she first got on our public sanity account, talking and not making sense and saying wrong things and all kinds of stuff.
• 20:46
  Speaker 1: But that was a skill that we were willing to help her, to let her do at public sanity and then also help her to be better, and that's something that you can take with you wherever you go.
• 21:02
  Speaker 1: Is that improvement in public speaking, is improvement on stuff online, is whatever that is, but that is a part of your personal professional development.
• 21:12
  Speaker 1: That is a part of mentorship, if your mentor is sort of guiding you and helping you to make a decision.
• 21:20
  Speaker 1: And another example of this is, like you know, there's so many people that just want to take all the conhead right.
• 21:27
  Speaker 1: And with somebody that has a little bit more of a bird's eye view on people's career trajectories and stuff like that, like it might be better for you to take visceral mobilization classes later, say a couple of years in once you've had more experience, to hone in your touch skills in different ways.
• 21:50
  Speaker 1: Maybe we want a more general soft tissue mobilization course that goes over different types of soft tissue techniques, then go right into visceral, which is objectively a lot more difficult to sort of pick up on the palpation skills there.
• 22:06
  Speaker 1: So a mentor can help you to see like, hey, if you sure you can take a visceral course now, but might it be better if you need to work on these skills more?
• 22:18
  Speaker 1: Conversely, if someone just has good hands, has good intuition and stuff like that, they might do really well with a visceral course right off the bat.
• 22:26
  Speaker 1: So all that kind of stuff is something that your mentor can sort of help guide you to make sure that what you're doing in your personal professional development is in fact the most optimal for you, your personality, where you are in your career, what patients you treat.
• 22:40
  Speaker 1: There's so many times when someone will come in and they'll be like I love pregnancy and postpartum, I'm going to take all these courses and I'm like haven't you already taken a bunch of pregnancy and postpartum courses?
• 22:49
  Speaker 1: They're like yep, like well, here we also see a lot of pelvic pain patients.
• 22:54
  Speaker 1: So can we think of a continuing education course that might go over more pelvic pain, specific topics that will be applicable to your pregnant patients and if someone has pelvic girdle pain or persistent pain after a delivery or from a traumatic birth, those things are going to be still applicable to you.
• 23:15
  Speaker 1: Might it be better to consider taking a course in pelvic pain that can be used for your pregnancy postpartum patients?
• 23:24
  Speaker 2: to widen out your areas of interest so a couple other acts in this professional development, nicole.
• 23:32
  Speaker 2: Here's a simple example.
• 23:34
  Speaker 2: But, streamlining your documentation, I cannot tell you the number of times Nicole has walked into somebody's thing and been like what the hell are you actually writing?
• 23:43
  Speaker 1: I seriously don't even get it.
• 23:44
  Speaker 1: What are you writing?
• 23:44
  Speaker 1: What are you writing?
• 23:46
  Speaker 2: I feel like it's such a skill that people don't understand, but that being able to be brief and quick with that is actually going to save you thousands of hours, like weeks of your life, literally over the span of your career, maybe years of time, because Nicole has helped our people get their daily notes down to two or three minutes apiece.
• 24:07
  Speaker 1: And still documenting what needs to be documented, right.
• 24:11
  Speaker 1: And so how can we say this in a more succinct way?
• 24:13
  Speaker 1: Give me three sentences about what's wrong with this person and you start talking to me and they've already.
• 24:19
  Speaker 1: It's already on sentence five and I'm already bored.
• 24:20
  Speaker 1: What do you think is going on with this patient and how are we going to write that down?
• 24:24
  Speaker 1: In a way that's going to do a CYA situation and write the minimal amount possible to get the maximum amount of credit for being a good note.
• 24:35
  Speaker 1: That's what we want.
• 24:37
  Speaker 2: And then things like reset rituals and Nicole's talked about this on previous podcasts between patients.
• 24:42
  Speaker 2: How do you leave your patients troubles at the door?
• 24:45
  Speaker 2: How do you not take some of that heavy stuff home with you?
• 24:48
  Speaker 2: That's the kind of stuff that's going to matter in your career of.
• 24:52
  Speaker 2: Are you going to be burned out?
• 24:54
  Speaker 2: Are you going to be really struggling with this?
• 24:56
  Speaker 2: It's actually a skill and it's something that can be taught, but we often overlook it because we're so eager for another knee thing as opposed to a reset ritual which is going to help you with every single patient that you're going to see for the rest of your career.
• 25:10
  Speaker 2: So these things are the subtle things, but they are so critical and I think they're so often overlooked.
• 25:15
  Speaker 2: And a lot of times you guys who aren't getting great mentorship are having to put the pieces together on both the patient management side and the professional development side, basically on your own, and sometimes that works out really well, like you can get there.
• 25:28
  Speaker 2: Mentorship is a shortcut Basically is shortening the learning curve, so hopefully you'll be able to get to the same place.
• 25:34
  Speaker 2: But took you, nicole, how many years to develop a lot of this stuff and now we're trying to help our employees do it in a fraction of the time.
• 25:41
  Speaker 2: That's what mentorship is.
• 25:42
  Speaker 2: How do I make this easier for you?
• 25:45
  Speaker 2: And we want you being thinking about the entire breadth of mentorship, because some of those things other than clinical skills are incredibly important.
• 25:51
  Speaker 1: Yes, totally.
• 25:53
  Speaker 1: I had a really great mentor but I had to pin her down.
• 25:58
  Speaker 1: I literally had to Track her down.
• 26:01
  Speaker 2: I had to bother her to get those clinical skills when I did it in the corner, like, oh well, I guess you're not going home.
• 26:07
  Speaker 1: Sorry, you have kids, whatever, but she was amazing when she was there at clinical skills and I wish I would have had more on that patient management side.
• 26:18
  Speaker 1: That's one of the reasons why we structure it like we do at public sanity, so I hope this was helpful.
• 26:23
  Speaker 1: I hope this helps you to broaden your ideas of what mentorship is.
• 26:29
  Speaker 1: If you have a mentor that is giving you a bunch of Patient management tools, like I was thinking that's mentorship and you guys are having a communication problem, that you want more clinical skills, now you have some words to go and have a conversation with them about it.
• 26:45
  Speaker 1: But those are the three major areas of mentorship and we hope at public sanity that we have that.
• 26:52
  Speaker 1: This will continue to be an ongoing Evolution of honing in the best practices for this.
• 26:58
  Speaker 1: This is where we've landed, after years of tweaking and Thinking about frequency of these different areas and all of that.
• 27:06
  Speaker 1: But again, those three categories are clinical skills, patient management and professional development.
• 27:11
  Speaker 2: Just enough.
• 27:12
  Speaker 2: Why I, if you're looking for all of that stuff?
• 27:14
  Speaker 2: Public sanity is in a growth phase.
• 27:16
  Speaker 2: We are hiring.
• 27:17
  Speaker 2: Southern California is quite nice this time of year and all times of year, and I don't want to hear any nonsense about cost of living in California.
• 27:25
  Speaker 2: Yes, it's expensive, because you're looking at the freaking ocean all of the time.
• 27:29
  Speaker 2: Yes and you're, and you give me wages and people's wages are what is that commensurate?
• 27:35
  Speaker 1: commensurate, yeah, I think I was gonna say that and I was like, is that the right word?
• 27:38
  Speaker 1: I totally is.
• 27:39
  Speaker 1: So just if you are even thinking about it, do a little.
• 27:44
  Speaker 2: Look see where the clinic?
• 27:46
  Speaker 1: is drop us a line.
• 27:47
  Speaker 2: Public Sandy comm slash careers if you want to learn any more about that.
• 27:51
  Speaker 2: But this is obviously something Nicole is extremely passionate about and we as a company think about a lot.
• 27:57
  Speaker 2: And I will just say you know you talked about this a lot, nicole when you start your career, especially if you're in those first five to ten years, ish, matters for everything down the line, like that's the single most important.
• 28:10
  Speaker 2: They, if you want to like see where your career is going to be going, like where were you in those first five to ten years?
• 28:16
  Speaker 2: Who did you learn from?
• 28:17
  Speaker 2: That's gonna set your trajectory.
• 28:18
  Speaker 2: So it's huge.
• 28:19
  Speaker 2: If you're thinking about that, let us know.
• 28:21
  Speaker 2: Make sure you got yourself on that directory, public health directory.
• 28:24
  Speaker 2: That's WWW dot pelvic pterizing comm slash map and that's also where you can find other Practitioners.
• 28:32
  Speaker 2: If you have patients who are looking for somebody or somebody contacts you on a DM, feel free to give them that resource as well, are we saying WWW now?
• 28:41
  Speaker 2: It felt weird coming out.
• 28:42
  Speaker 2: You're lucky I didn't go HTTPS colon backslash, backslash.
• 28:46
  Speaker 2: I don't know why I really got into this.
• 28:49
  Speaker 1: It's so funny.
• 28:50
  Speaker 1: It's actually really funny because I mean I'm 40, held my 42.
• 28:54
  Speaker 1: So that's how we used to say please go to WWW dot.
• 28:59
  Speaker 1: It's like everyone gets it.
• 29:00
  Speaker 1: Now it's just pelvic pterizing comm.
• 29:02
  Speaker 1: Forward slash map.
• 29:02
  Speaker 1: Yes, forward slash or backslash.
• 29:06
  Speaker 2: But nobody says forward slash there, it's just slash, or we're getting better at like internet vernacular.
• 29:11
  Speaker 1: Are we?
• 29:12
  Speaker 2: okay, I'm throwing it back.
• 29:14
  Speaker 2: So for everybody who is in Nicole's generation, when the internet did not exist worldwidewebcom WWW dot.
• 29:22
  Speaker 1: I bet you, if you took a poll, people wouldn't even know what WWW meant.
• 29:25
  Speaker 1: Yeah, do it on Instagram.
• 29:27
  Speaker 1: Well, too late now, guys or tick tock, make sure it certainly wouldn't know right tick tock with well, who knows what they know.
• 29:33
  Speaker 2: All right, guys, we're rambling love this episode.
• 29:36
  Speaker 2: We've got two more in this series, but if this has been helpful for you, either as an employee or an employer, reach out.
• 29:42
  Speaker 2: Let us know if you have any questions.
• 29:43
  Speaker 2: We're going to be talking next week about how to get the most out of mentorship If you are an employee, so tune in for that one.
• 29:50
  Speaker 2: Hope you're enjoying the series.
• 29:51
  Speaker 2: As always, we'd love to hear from you.
• 29:53
  Speaker 2: Please keep this conversation going and let's continue to rise.