MM168 จะสร้างองค์กรที่เป็น Customer - Centric ได้ยังไง

Mission To The Moon · Nov 12, 2019 · 19m

1. Operationalise customer empathy

2. Hire for customer orientation

3. Democratize customer insights

4. Facilitate direct interaction with customers

5. Link employee culture to customer outcomes

6. Tie compensation to the customer