Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
The killer combination: Customer success, happiness and the right technology - Interview with Prashanth Krishnaswami of Zoho
Today’s interview is with Prashanth “PVK” Krishnaswami is the head of market strategy and thought leadership for the CX product group at Zoho. Prashanth joins me today to talk about Zoho’s vision for CX, transnational localism, the link between customer success, employee happiness and business results, a new whitepaper and what service and experience leaders should be thinking about and doing.
This interview follows on from my recent interview – Product Led Growth (PLG) is missing a pillar – Interview with Joe Andrews and Martin Schneider of SupportLogic – and is number 444 in the series of…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.