Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Equip people with AI to enable them to lead with emotional intelligence - Interview with Miranda Collard of TP
Today’s episode of the Punk CX podcast features a chat that I had with Miranda Collard, who is the CEO of the Americas at TP (formerly Teleperformance). Miranda and I talk about Miranda’s career journey from employee #27 to now being the CEO of the Americas, how she still takes customer calls, why the future of CX isn’t about bots versus humans, how this technological (r)evolution is changing the role that TP plays with their clients, the lessons that TP have learned about how to drive real results and RoI from working with more than half of the Forbes Top 100, how helping clients succeed is…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.