Latest / Chatting with The Experts with Paula Okonneh / Transforming Population Health

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Transforming Population Health · Chatting with The Experts with Paula Okonneh

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Hello, everyone, and welcome to another episode of chatting with the experts,
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the TV show where I promote women from Africa and the Caribbean who
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have either remained in Africa or the Caribbean, or they now live abroad.
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At the end of this show, my mission is that you would have learned
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something because these women, these amazing women, what they do is they
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share with you their expertise.
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So that you will be encouraged, inspired, and educated about
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something at the end of the show.
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Today, I'm going to be talking to a special woman.
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And we're going to be talking about Addressing Population
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Health With a Unique Perspective.
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My guest is an innovative and out of the box thinker that
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describes herself in two ways.
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She describes herself as a doctor of your health administration needs, and
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also as a healer of organizations and employees, one employee at a time.
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So my guest, this amazing woman, is Dr.
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Cheryl Okoli.
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And with that, I want to welcome her to Chatting With The Experts.
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Thank you very much.
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Thank you for inviting me, and I'm honored and delighted to be here.
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Thank you.
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I say this to all my guests.
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Thank you for saying yes.
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I don't take it for granted.
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Thank you.
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So, I know that I told our listeners, that we gonna be talking about addressing
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population health with a unique perspective, but I don't think I did...
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I gave you enough credit by talking about who you are and what you do, because you
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have such an impressive bio I thought it would be best if you spoke about
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it yourself or introduced yourself.
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How about that?
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Okay, sounds good.
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Well, thank you very much for the opportunity once again, and I'm sure our
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listeners just so we're all clear when our dear Miss Paula Okonneh invited me,
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I was like, I'm not really sure if I meet the criteria for your guests, but you know
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what, in hindsight, I was like, no, I'll just share with her audience why I'm here.
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When I said I didn't think I would meet the criteria in the sense that
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I consider myself a global citizen.
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Obviously, those of you listening to me can detect an accent of some
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sort, and so I might jump to some conclusions, but I just want to
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clear the air in the sense that I am Canadian, born and raised in Manitoba,
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but I grew up on three continents.
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So imagine my childhood, or rather my toddlerhood and infanthood was spent
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in Winnipeg, Manitoba, childhood in Nigeria, and then my teen years in the
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Middle East in a country called Qatar.
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So I am what psychologists, sociologists would call a third
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culture kid, and I highly recommend you research that at your own time.
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So I just want to make that a little bit of a disclaimer.
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So most of my adulthood, and all of it actually, and my professional
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experience has been in Canada.
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Okay.
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So that's the lens through which I'll answer the question posed to me.
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So, who am I?
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So, yes, I am.
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Who are you?
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Yeah So I am Dr.
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Cheryl Okoli, DHA.
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I like to add a DHA to remove any confusion whatsoever.
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In the sense that I am not a medical doctor, but I do have a doctorate
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and a DHA stands for a Doctor of Health Administration needs.
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So yes, I do like to describe myself as a doctor that looks after you,
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an executive or business owner in your health administration needs.
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And how I break that down is looking at five different pillars of leadership.
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Workforce development, forging partnerships, the organization
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culture and climate, and last but not least, financial practices.
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Okay, so I like to help business owners, C level suites, executives, have a high
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level strategic view of the organizations.
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The second way I like to introduce myself as well, and this is more recent, just
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to provide some clarity, a healer of organizations, one employee at a time.
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I'm all about wholeness, okay?
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So when I talk about wholeness, an organization can be whole, you'd be like,
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that's a little take or perspective.
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Yes, it's a different paradigm shift altogether.
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But when I talk about wholeness, I'm talking about how smoothly things run
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in those five domains I mentioned.
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How whole is the leadership?
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How whole is your organization coaching climate?
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How whole is your workforce?
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Or do you need to develop them?
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How is the partnership?
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And how do you affect national practices?
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These all lead to operational productivity.
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Now when I talk about healing employees or organizations one at a
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time, I'm referring to an innovative, and this comes back to the question
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now, an innovative healthcare model.
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Let's pause there for a second.
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When we talk about population health, people mostly think
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about people with morbidities.
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So it could be maybe a group of people with hypertension or
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cancer or stroke or diabetes.
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Basically a population is a group of people that have something in common.
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It could either be, in a healthcare context, it has to
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do with a health related thing.
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If it's geographically, it depends on where they live, right?
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So you could say the population of Toronto, the population of Calgary,
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population of Maryland, so you could look at cities, you could
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look at states and so forth, right?
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But talking about the population health lens here, the unique population
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I want to target are employees.
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So my main business is called Shalom Eagle's Wings and roughly
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is divided into three main domains, consultation, advocacy, and empowerment.
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Under the consultation, I talked a little bit about that in the sense that
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I cater to executives or business owners or leaders who need assistance in any
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one of those five domains I mentioned.
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The advocacy component is targeting or looking at where
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there are population gaps.
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Especially in our recent world, in the past two or three years, healthcare
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providers have been burned out.
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Prior to the pandemic, they were burning out, but it didn't
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really come to the forefront.
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But the pandemic brought it to the forefront.
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But the interesting thing is, when I focused on this population of healthcare
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providers, the idea was conceived in 2016 whereby I was like asking the question
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"who takes care of them holistically?"
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And holistic to me means taking care of them physically, mentally,
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socially, culturally, and spiritually.
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So remember, 2016, the idea was conceived.
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Those only more so I'll say around 2019 to 2022.
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I felt this sense of urgency.
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It's time to move.
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It's time to act.
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Hence, the new innovative model, I would like to think it's out of the
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box thinking, and other people concur, is an organization, a business venture
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that I'm now working on called Renata Wellness and Recreation Retreat.
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So it caters to the population of healthcare providers in the industry.
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And when I use the word healthcare providers, think outside the box.
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I'm not using the HPA, as in the Health Professionals Act's definition
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of who a healthcare provider.
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But just think of it as this way.
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If you provide care to a human being in any one of these domains,
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physically, mentally, socially, culturally, spiritually, you
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are legible for the services.
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And what are these services?
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Renata Wellness and Recreation Retreat is a place of recalibration, a place of
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rejuvenation, a place where healthcare providers, regardless of setting, so
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you could be at C level suite, you could be in research, academia, in the front
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lines, a place where you are cared for holistically through your physical needs.
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Yes, it's food and accommodation, mentally and socially.
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So some of these providers might be experiencing burnout or might have been
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recipients of bullying and harassment.
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Mark my words, I used the word recipient.
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I didn't use the word victim.
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Some might say semantics, but for me, this is sort of different.
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Because recipient, I feel is a little bit more empowering
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than using the word victim.
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And I'm all about creating hope in people.
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Okay?
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So, and also another activity that's provided, so in terms of workshops,
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there are workshops like light learning, because it's a place of
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recreation, we want them to rest, right?
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But nevertheless, I want them to leave being empowered to be positive change
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agents in whatever setting their work is.
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So in that light, so light learning on conflict resolution, and also
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organization development courses.
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And last but not least we have.
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Well, two other things we have group counseling, because I mentioned
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they might be recipients of bullying harassment, or they might be burning out.
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And then we also have something called nighttime dream counseling.
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You're like, what's that?
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What's that?
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I believe that we should.
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Yes.
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I believe we should pay attention to our nighttime dreams.
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Why?
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Because sometimes you can receive creative ideas, warnings.
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You're like, how's that?
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So what if I were to tell you that actually the name Renata for the
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recruits, I got it in a dream.
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It's not a wonderful lie.
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It came to me in a dream.
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And I'd never heard that name before.
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And when I Googled it, guess what it means Rebirth or Reborn.
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Isn't such an environment of the retreat, a place for when I
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say recalibration, rejuvenation.
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So please would be reborn in the way you think to take you back to
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your workplace or your family to be a better positive change agent.
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So now that I'm positive for now and entertain any questions you might
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have because I can go on and on.
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Wow.
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One thing we can see for sure is that you are passionate.
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You love what you're doing.
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And as you say, it has come from within you.
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These are not things that someone told you about.
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And the question I do have is, Shalom came before the Renata.
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Yes, yes.
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Excellent question.
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Okay.
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So I betcha.
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So Renata, so I'm sorry, Shalom Eagle's Wings.
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Yes.
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So there's the logo of Shalom Eagle's Wings.
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So very good question.
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So, Shalom Eagle's Wings was founded in 2014.
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And why?
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Twofold.
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Number one from a clinical lens, I'm very passionate in raising public awareness
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for women living with uterine fibroids.
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Raising public awareness and one on one consultation.
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But on the other hand too, I am also passionate.
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Based on a promise I made to myself and God to empower people
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to deal with conflict effectively.
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You ask why?
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I noticed in my career, and by the way, that I have 20 years
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of healthcare experience in different settings prior to 2014.
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So I would have been working officially in the workforce as of 2003, 2004.
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So that would be what about 10 years prior to Shalom being founded.
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I've noticed that the way conflict was dealt with in the workplace was...
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I just said there could be much improvement.
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People didn't understand the difference between constructive
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and destructive conflict because conflict is not necessarily bad.
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It's how you address a conflict situation.
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So cut a long story short, I was like, okay, here we go.
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I'm passionate about uterine fibroids.
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I'm questioning about empowering people to deal with conflict effectively.
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What would the business name be?
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Shalom, Eagle's Wings came to me, Shalom in itself.
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Most people know it to mean peace, which is good, which is right, but it
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also means wholeness and blessings.
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So do you see with me think how I talk about how I'm all about wholeness of
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organizations, wholeness of employees?
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With the name Shalom, I'm dealing with conflict that covered that part.
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And then the eagles, I actually see myself as a visionary and I'm
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very strategic in my planning.
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And how I work and practice and the eagle has very keen eyes, right?
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It soars above storms.
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It soars above adversity.
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I liken that.
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And one thing people do not know, actually, one of my
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middle names means eagle.
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Actually means God is my eagle.
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And then the wings component has to do with empowerment.
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So if you remember, I mentioned, I don't know if I mentioned it or not,
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but Shalom Eagle's Wings is about consultation, advocacy, and empowerment.
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So out of the empowerment, the Wings, nurturing people that
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come to me for consultation, I'm also a conflict resolution coach.
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I'm certified with an organization, the Canadian International
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Institute for Applied Negotiations for their hybrid program.
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And again, all through my doctorate and academics, I always infused conflict
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resolution in whatever I was doing, right?
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Again, to fulfill the promise I'd given to myself and to God.
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So that's what Shalom Eagles Wings is.
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So yes, it came before Renata.
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And under the domain of advocacy would be, I'm always looking for how I can
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advocate for, again, bridging gaps in care, be it for the uterine fibroids.
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Or employees health and wellness and what's come out of that to some extent
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is Renata Wellness and Recreational Retreat to the point that even
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before it was launched, I actually started a petition, believe it or
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not, and lots of people signed it.
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So what I would love is for the government to recognize the value.
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Even though the Health Minister of Alberta at the time recognized
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the value of this retreat idea, he's no longer in office anyways.
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But I would love for the government to fund it or for organizations to see the
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value of this, to provide the funding so the employees can attend such a retreat.
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Yeah.
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Wow.
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What a very vivid explanation on how we got the Shalom
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Eagles Wings, did I get that?
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And then how you merged it, because initially I was like,
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okay, uterine fibroids, connection.
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I know.
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And you joined it together.
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You showed me how they're really interconnected.
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Yeah.
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Love that.
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You know, but as you spoke, it reminded me of, I had a guest and I mean, most of us
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have traveled and on airlines, we hear a lot about, you know, for safety purposes,
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they say, put on your mask first before you put on the mask of those loved ones.
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And that's exactly what I see you doing with, especially the Renata
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Wellness Recreation Retreat.
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You are helping health professionals keep healthy and burnout is real.
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It's real.
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Yep.
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Bad things that people don't necessarily recognize when they're burning out.
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There's a group of authors that I liked their take on what burnout is.
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There are three criteria.
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Let's see if I remember them off the top of my head.
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But basically what they say is if you notice you're maybe more cynical
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than usual, feeling more exhausted than usual, or you feel like your
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workplace performance has decreased, chances are you might be burning out.
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You know, and one thing about burnout, so there's occupational burnout.
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And then there's burnout due to life.
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What I mean by that, burnout that's related to your
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environmental factors, right?
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It could be maybe increased workload or decreased resources
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or you're not being heard.
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It could be microaggressions like discrimination that all lead to burnout
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from a work occupational stance.
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Or it could be burnout that's multifaceted, that's related to
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maybe what's going on at home, right?
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So you could be someone, an employee, caring for your young
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ones, caring for your parents, that's called a sandwich generation,
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because you're sandwich, caring for parents, caring for young, right?
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So that can contribute to burnout, could be maybe, there could be marital issues
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going on, it could be financial issues.
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So all of that, because we're holistic beings, right?
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Physical, mental, social, cultural, spiritual.
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It's nearly impossible that what's happening at home would somehow
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overflow to your work life.
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It's very rare that you separate it, right?
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But that's why it's best for us to be at our best at home
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to give our work the best.
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So one thing I love about Renata too, and one of the things is
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when I talk about recalibration, I actually have a mnemonic for that.
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It's all about stopping.
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It's not if you do identify, you may be burning out or you
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think you're at risk for it.
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You stop and recalibrate, meaning basically start reassessing each
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letter actually means something.
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I'm not going to go into that here, but the essence of it is this.
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You stop and ask yourself what I'm doing right now, is it what I should be doing?
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What needs to go?
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What needs to stay?
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And then also celebrating the good things that you do, do the
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milestone you've reached, right?
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Eliminating anything that's negative.
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You know, seeking counsel if you need to seek counsel of other
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people because we don't know it all.
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And not to be ashamed if you need that extra assistance, you know
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what I mean, because with the mental health, there is that stigma.
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Yes.
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No matter how we want to deny it, regardless of what part of the
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world, there's always a stigma associated with mental health issues.
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But post pandemic, people are a little bit more understanding
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is what has been my observation.
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But there are still some cultures where it's a stigma regardless.
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But my point is.
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We need to be whole, holistically.
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People talk about a whole work life balance.
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I now like to say work life harmony.
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Oh, I like that one.
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That's a little bit borrowed from someone, so I can't take credit.
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But I like to say harmony versus the balance.
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But yes, it's still that seesaw, though.
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I like to think of seesaw.
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When I talk about work life balance, I think of a seesaw.
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Those who've played that game of seesaw.
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In order for you to be fun, you need to, one person has to
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go up and one has to go down.
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It's rarely ever...
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Yep.
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Horizontal.
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So in the same way with harmony.
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Yes.
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We're the same way.
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It has to be like harmony, you know, like the beautiful orchestra
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with the different voices.
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I'm like more of an alto.
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I'm not saying I'm a great singer at all, but I love harmony.
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Right.
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So how do you harmonize what's going on in your life with your
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work and your social life too.
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Right.
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Yeah.
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Important.
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So I'm listening to this at all.
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I'm thinking, okay, so these are great things you're doing.
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How do you operationally, how do they work?
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You've got the Shalom Eagles.
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I'm not going to get it right.
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I know.
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Remind me.
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Shalom Eagles.
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Wings?
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Wings.
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Above.
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All right.
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And then we've got the Renata Wellness Recreation Retreat.
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Mm-hmm.
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Operationally, how do they work?
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And I'm even more interested.
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Let's answer that one first before I ask the next one.
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Okay.
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How does it work operationally?
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You mean, do you mean, as in, how do I balance both?
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How do you balance?
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How do you harmonize?
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We're going to use the word.
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There we go.
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She's paying attention.
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How do I harmonize both?
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Excellent point.
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Okay.
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So remember how I mentioned, I'm like an eagle.
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I look at things strategically.
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Mm-hmm.
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So with the Renata, if you think about it, based on what I'd mentioned, It's sort
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of an offshoot of Shalom Eagle's Wings in terms of the consultational service.
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The only difference is the application is different.
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Application is different in the sense that I'm thinking more
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recreation and fun for the attendees.
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So with recreational I'm sorry, with Renata Wellness and Recreational
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Retreat, right now is seasonal.
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It's not all year round.
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It's definitely not full time.
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But I would love for it to be full time in due time.
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So right now, Like I mentioned, it was maybe I didn't.
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It was launched last year, September of last year, and
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that's been the only one so far.
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So this year, I am strategizing how I can harmonize both of them.
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So for Renata, my hope and desire is to have it at least once a month
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for about five months of the year.
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And with Shalom Eagles Wings, again, being that strategic and visionary again,
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eliminating partners that may not be conducive for my vision and trying to have
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the right partners for my vision, right?
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I have no qualms in eliminating.
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Sometimes the power No, it's a very powerful weapon.
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It's not to be cruel, but it's making room for what you should be saying yes to.
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So yes.
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So they're both in their infancy stages.
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So lots of what I've been doing right now is lots of networking in terms
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of at a micro level and a macro level strategic partnerships is what I've
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been focusing on in the past few months.
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And yeah.
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Okay.
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Now I have better clarity.
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I was wondering about you and work life harmony for you.
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This is not easy.
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Not easy.
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Yeah.
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So even with the, of course, the Renata Wellness Recreation Center...
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Retreat is the newer of the two businesses.
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So my question, which I said I was going to come to was staffing
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wise how do you handle that?
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Because retreats, when we think of retreats, we think of, you know,
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sometimes solitude, but in a good way, you know, as you say, fun, you know,
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not work, taking away work and replacing it with something that you enjoy.
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Yes.
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Excellent question.
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Thank you.
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So what I'm doing, so I'll answer that in two folds.
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So right now, so plan A is to have my own physical location,
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a place, physical location dedicated to running this retreat.
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Plan B is to rent out spaces, which is what I actually did for the launch.
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So with that, when I rent out spaces of venue, so they provide all the meals.
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They provide the accommodation if needed.
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They provide all the tools and accessories.
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All I have to do would be to have my speakers or facilitators.
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So I want to talk about staffing.
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So for example, what I love to do, I always like to talk about
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the conflict resolution class.
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And then the dream night time, dream time counselling.
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For the launch, I invited a speaker to talk about financial wellness
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because that's part of organization development because financial wellness
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can be part of the organization.
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It could be part of the employee.
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And then I had a counselor.
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The plan is to have a counselor to come facilitate the burnout sessions.
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Okay.
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Qualified Counsellor.
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So these are my strategic partners, if you will, for running the retreats.
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So for me, again, and I won't lie, I did most of like the marketing and social.
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That is not my strong suit.
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I'm looking forward and I have been actively trying to see someone take over
25:20
that role so I can focus on other things.
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So if you know anyone, who's excellent and excellent VA that
25:29
can help with lead generations and social media and all of that.
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Why not?
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Okay, I can think of someone.
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So yeah, we talked about that.
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Yes.
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This is what I'm hearing about, you know, knowing your purpose
25:44
and working within your strengths.
25:45
That's exactly what you're doing and say the things you're, you
25:49
know, that are not your strength.
25:50
I don't want to say weakness.
25:52
I don't see anything weak connected with you and what you're doing.
25:58
You're outsourced.
26:00
That's some of the secrets behind success of, yeah, outsourcing.
26:07
Yeah.
26:07
Wow.
26:08
I love what you're doing.
26:10
I mean, the passion shows all over your face.
26:13
I do love it.
26:14
I do.
26:16
Yeah, yeah.
26:17
So before we go, I just, you know, as I heard you think, as I heard you talking,
26:21
I mean, of course, I'm thinking, you know, do you have one success story
26:25
you can, and I know you have many.
26:26
So can you just give us one success, somebody who you have seen their life
26:33
change without, you know, I mean, of course, within confidentiality.
26:38
Yeah.
26:39
Parameters.
26:39
Sure.
26:41
So, with Renata Wellness Recreation Retreat, I had excellent feedback
26:46
to the point that the attendees said you should open it up
26:50
beyond the healthcare providers.
26:52
Mmm.
26:52
That's one feedback I got.
26:55
They love the dance class.
26:57
Like honestly, you could see the transformation on their faces.
27:04
They were grinning from ear to ear because dancing, I'm a
27:08
little bit partial and biased.
27:09
I love dancing.
27:10
That's why I had to integrate it as part of the recreation.
27:15
It releases endorphins.
27:16
It's not just a social activity and it's good for you
27:19
physically, but also mentally.
27:21
There was a huge transformation.
27:23
Among the attendees, people were just smiling and green from ear to ear.
27:28
They loved it.
27:29
Nighttime, dreamtime counseling for some people, they'll be like,
27:32
Oh, that's a little bit different.
27:34
But for me, that's how I incorporated the spiritual domains.
27:38
So people love it.
27:39
And I have both male and female.
27:41
So it was very interesting.
27:42
I did a survey afterwards.
27:44
I've seen the feedback, right?
27:46
So we're sure that they really did love it.
27:49
And it's something that I'm on the right track.
27:51
Yeah.
27:52
Yeah.
27:53
And I would do Shalom Eagle's Wings in terms of my consultancy part of things.
27:57
So I remember there was this business owner.
27:59
She came to me, she's creating a care facility and I can't say much, thank
28:03
you, because of confidentiality.
28:04
I even don't have her organization listed publicly.
28:08
I just write confidential, but she came to me with deliverables.
28:13
But then she said, if this were your own baby, what would you
28:16
do for it, the organization?
28:18
So that gave me freedom to meet her deliverables, but also say, you know
28:24
what, I noticed this was missing.
28:27
What have you considered, so so and so?
28:28
For example, the appropriate healthcare model that will be conducive
28:32
for what she's creating, right?
28:34
So yeah, so those are some success stories I can share so far.
28:39
Wow.
28:40
Dr.
28:41
Cheryl Okoli.
28:42
I mean you blow me away with what you're doing.
28:46
I mean, I know you, but I didn't know all of that part of you.
28:52
So, where can you be found online if someone listening to this
28:56
or viewing this wants to know more about you because life...
29:00
what's it?
29:00
Work life harmony is something we all need.
29:04
Yes, indeed.
29:05
Yes.
29:05
So I am on LinkedIn so you can find me, Dr.
29:09
Cheryl Okoli, DHA, I'm there for my businesses.
29:12
You're going to notice a trend.
29:14
So the email for Shalom Eagles Wings is cheryl@shalomeagleswings.care.
29:19
For Renata Wellness and Recreation Retreat is info@renata.care.
29:26
Do you notice something similar, care?
29:29
Because I do care for people and that's a unique domain as well.
29:33
So that's how you can reach or you can contact me by your phone.
29:36
I'm very responsive.
29:38
I'll check both inboxes and junk mail.
29:40
And for your information too, just in case when you reach out to
29:44
me, and when I reach back to you, please always check your junk mail.
29:48
Because I have such a unique domain of care, that most emails,
29:53
it goes to their junk mail.
29:54
So just an FYI, but I will respond.
29:57
I love it.
29:59
And so I promised you, my viewers and listeners, that every guest I
30:06
bring on is unique and special and that you would learn something new.
30:11
I've learned something new as I am sure you have.
30:15
And so if you would like to be a guest on this show, please reach out to me
30:20
on the contact page of my website.
30:23
My website is chattingwiththeexperts.
30:27
com.
30:28
Oh, you can find me on LinkedIn.
30:30
Just Google, just not Google, but just search for me on LinkedIn.
30:33
Paula Okonneh on LinkedIn.
30:36
Oh, I am also on Instagram.
30:39
My handle there is at chat_experts.
30:44
Can't speak today.
30:45
experts_podcast.
30:48
And this year, 2024, I've decided that Facebook and I should
30:52
become friends or better friends.
30:54
Have been on Facebook but not very active.
30:57
You can reach out to me on Facebook as well.
31:00
I really enjoyed having you on Dr.
31:04
Cheryl Okoli.
31:05
Thank you.
31:06
Thank you for saying yes.
31:10
Thank you for having me.
31:11
It's an honor.
31:13
Thank you.