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Marketplace Proverbs & Coffee With Ernie · Marketplace Proverbs and Coffee with Ernie-A Proverb Per Day Keeps Stinking Thinking At Bay

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  SPEAKER_00: We've all worked with someone who just wouldn't listen.
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  But if I'm being honest and transparent,
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  there have been times when that person was yours truly.
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  Well,
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  today,
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  our focus is Proverbs 26.1 because it's the 26th day of the
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  month.
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  SPEAKER_00: Welcome to Marketplace Proverbs and Coffee with Ernie,
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  SPEAKER_00: where a proverb a day keeps stinking thinking at bay.
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  SPEAKER_00: I'm Ernie Lansford,
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  and each day we open the book of Proverbs that corresponds to
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  the day of the month.
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  SPEAKER_00: And then we just simply ask, what is it telling us?
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  What are we learning as marketplace leaders,
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  co-workers,
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  and influencers of culture at times?
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  SPEAKER_00: So grab your coffee and let's reflect on today's proverb.
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  I'm reading Proverbs 26,
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  verse 1,
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  and then jumping to verse 12 from the ESV.
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  SPEAKER_00: Like snow and summer are rain and harvest,
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  SPEAKER_00: So honor is not fitting for a fool.
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  SPEAKER_00: Do you see a man who is wise in his own eyes?
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  SPEAKER_00: There is more hope for a fool than for him.
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  SPEAKER_00: You know, a fool isn't just someone who makes mistakes.
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  SPEAKER_00: We all do that.
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  SPEAKER_00: A fool is someone who refuses correction.
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  SPEAKER_00: They reject wisdom, ignore truth, and resist relationship building.
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  because they're too focused on chasing the next transaction or
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  proving themselves right.
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  SPEAKER_00: Now,
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  SPEAKER_00: reflecting on 60 years,
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  SPEAKER_00: more than 60 years now in business,
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  SPEAKER_00: I can see times when I was that fool.
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  SPEAKER_00: I thought those trying to correct me were the foolish ones.
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  SPEAKER_00: The truth, I wasn't listening.
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  SPEAKER_00: Fools, according to Proverbs, are wise in their own eyes.
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  SPEAKER_00: They don't pause.
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  SPEAKER_00: They don't seek input.
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  SPEAKER_00: They double down,
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  SPEAKER_00: even when they're off course,
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  SPEAKER_00: and they stir up confusion,
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  SPEAKER_00: erode team unity,
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  SPEAKER_00: and make the mission harder for everyone else.
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  SPEAKER_00: But let's be careful here.
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  SPEAKER_00: These are still God's other children made in his image.
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  SPEAKER_00: Even difficult people are people for whom Christ died.
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  SPEAKER_00: We may not change them, but we can choose how to influence them.
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  Every team,
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  sales,
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  operations,
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  leadership,
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  every team has people who create friction.
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  SPEAKER_00: And some are stuck in ego.
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  Remember,
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  we previously decided that the acronym for ego is edging God
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  out.
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  SPEAKER_00: Some of these people lack maturity.
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  SPEAKER_00: Some are just simply hard to lead.
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  SPEAKER_00: The easy route is to focus on their flaws.
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  SPEAKER_00: But wise leaders, wise customer success masters know better.
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  SPEAKER_00: Our role is to guide, equip, and disciple them.
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  SPEAKER_00: If,
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  SPEAKER_00: after repeated effort,
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  SPEAKER_00: they remain resistant and disruptive,
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  SPEAKER_00: it may be time to release them or,
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  SPEAKER_00: like I say,
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  SPEAKER_00: repurpose them elsewhere.
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  SPEAKER_00: But never let ego go.
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  SPEAKER_00: edging God out, drive our decisions.
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  SPEAKER_00: Let it be rooted.
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  SPEAKER_00: Let our decisions be rooted in stewardship, alignment, and clarity.
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  SPEAKER_00: My mentor,
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  SPEAKER_00: Dr.
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  SPEAKER_00: John C.
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  SPEAKER_00: Maxwell,
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  outlines 10 practical principles for working with difficult
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  people in the Maxwell
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  SPEAKER_00: Leadership Bible,
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  SPEAKER_00: published by Thomas Nelson.
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  SPEAKER_00: I highly recommend that you buy it.
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  SPEAKER_00: These 10 principles are not just good leadership.
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  SPEAKER_00: They embody the wisdom of Proverbs 26.
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  SPEAKER_00: So, principle number one, use the 100% rule.
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  Find the 1% that you agree on with difficult people and give it
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  100% of your attention.
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  SPEAKER_00: Principle two,
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  SPEAKER_00: love people more than policies,
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  SPEAKER_00: even if they're difficult people,
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  SPEAKER_00: but love truth more than people.
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  SPEAKER_00: Principle number three, give others the benefit of the doubt.
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  SPEAKER_00: Principle number four, be flexible where you can.
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  SPEAKER_00: Principle number five, check your attitude first.
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  SPEAKER_00: Principle number six, don't overreact to conflict.
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  SPEAKER_00: Principle number seven, view conflict as a learning opportunity.
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  SPEAKER_00: Principle number eight, provide an escape route.
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  SPEAKER_00: Let them maintain dignity.
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  SPEAKER_00: Principle number nine, take a risk.
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  SPEAKER_00: Give them a second chance.
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  SPEAKER_00: And principle number ten, take the high route.
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  SPEAKER_00: Be generous.
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  SPEAKER_00: Choose to believe the best in people.
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  SPEAKER_00: Today's customer success code,
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  SPEAKER_00: wisdom,
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  is the KPI that turns conflict into growth and difficult people
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  into disciples.
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  SPEAKER_00: Lord, thank you for forgiving me for my own foolishness over the years.
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  Oh,
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  you've been so patient when I was prideful,
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  impulsive,
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  or unteachable.
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  SPEAKER_00: And when I pray for wisdom, you're faithful to give it.
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  through your mentors,
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  through experiences,
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  and also through your Holy Spirit.
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  SPEAKER_00: Keep me humble.
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  SPEAKER_00: Help me see foolishness not only in others, but in myself.
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  And teach me to coach with grace and carry wisdom as the KPI
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  that builds others up.
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  SPEAKER_00: In Jesus' name, amen.
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  SPEAKER_00: Well, today's action points, let's apply wisdom in conflict.
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  Action point number one,
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  identify a quote-unquote foolish teammate who frustrates you
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  right now.
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  SPEAKER_00: Action point number two,
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  SPEAKER_00: evaluate carefully what evidence shows they're resisting wisdom,
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  SPEAKER_00: not just working differently than you.
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  SPEAKER_00: Action point number three, find common ground.
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  SPEAKER_00: Identify one thing you truly agree on.
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  SPEAKER_00: And action point number four, commit fully.
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  SPEAKER_00: Give 100% to that point of agreement today and this week.
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  SPEAKER_00: Action point number five, check your own attitude.
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  SPEAKER_00: Ask the Holy Spirit to reveal if pride is driving your response.
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  SPEAKER_00: Well,
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  thank you for joining me for today's episode of Marketplace
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  Proverbs and Coffee
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  SPEAKER_00: with Ernie.
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  As I share insights from Proverbs to inspire better leadership
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  in the marketplace...
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  SPEAKER_00: what I call customer success mastery, I want to be clear.
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  SPEAKER_00: My goal is to offer practical applications from my own experience.
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  SPEAKER_00: I'm not here teaching doctrine.
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  I'm committed to staying true to God's word and avoiding any
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  false teaching,
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  SPEAKER_00: focusing only on how these verses can guide us
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  SPEAKER_00: in serving with integrity and wisdom.
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  So if you feel I'm spreading false doctrine,
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  call me out,
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  Ernie at Ernie.Coach.
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  SPEAKER_00: I speak chapters 624 through 26 from the book of Numbers over you.
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  SPEAKER_00: May the Lord bless you and protect you.
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  SPEAKER_00: May the Lord make his face shine on you and be gracious to you.
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  SPEAKER_00: May the Lord look with favor on you and give you peace.
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  SPEAKER_00: If this message encouraged you, please share it.
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  SPEAKER_00: And remember, success is temporal.
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  SPEAKER_00: Adding significance to others is infinite.
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  Looking forward to meeting with you again on the next episode
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  of Marketplace
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  SPEAKER_00: Proverbs and Coffee with Christ.