Latest / Virtual GM - A Hotel Management Podcast
🎧 Episode 46: Why Speed of Communication Matters More Than Ever
In this episode, Cody & Meagan discuss one of the biggest competitive advantages in hospitality today: speed of communication.
Guest expectations have changed dramatically. In a world of instant answers, same-day delivery, and real-time updates, travelers expect quick responses before, during, and after their stay. The reality is that many bookings are won simply because one property responded faster than another.
🔹 Segment 1: The Amazon Effect
How modern consumer expectations have reshaped hospitality and why response time often builds guest confidence faster than price discounts.
🔹 Segment…
The skinny
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