Latest / Daily Influence / 551. Designing Safety, Leading with Heart: Parminder Batra’s Mission to Empower

Transcript

551. Designing Safety, Leading with Heart: Parminder Batra’s Mission to Empower · Daily Influence

0:10
[SPEAKER_00]: Welcome to the daily influence where our mission is to deliver a daily dose of positive influence that can uplift you personally or be shared within your sphere of influence.
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[SPEAKER_00]: While not every episode may directly apply to your unique circumstances, we strive to provide insights and inspiration relevant to most people's daily, weekly, and monthly lives.
0:30
[SPEAKER_00]: Whether you are tuning in during the morning, noon or night, the daily influence is here for you.
0:36
[SPEAKER_00]: Listen, share, and embrace the power of influence in your life.
0:40
[SPEAKER_02]: Welcome to Daily Influence.
0:42
[SPEAKER_02]: I'm Greg Clino.
0:43
[SPEAKER_02]: Today, we are honored to welcome Parmander Vattra.
0:47
[SPEAKER_02]: She's an inspiring co-founder and CEO of Track and Protect, a company revolutionizing safety technology in the hospitality industry.
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[SPEAKER_02]: Today's also her birthday.
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[SPEAKER_02]: Parmender is a passionate advocate for women's safety and empowerment, a cause that's deeply embedded both in her company's mission and her personal values.
1:10
[SPEAKER_02]: Her leadership and vision have not only changed the landscape of hotel safety, but have also served as a powerful example of how responsible influence can drive real meaningful change.
1:22
[SPEAKER_02]: Let's dive into her story in the impact she's making around the world.
1:25
[SPEAKER_02]: Parmender, happy birthday, and welcome to Daily Influence.
1:29
[SPEAKER_01]: Thank you.
1:30
[SPEAKER_01]: I'm excited to be here.
1:31
[SPEAKER_01]: What a gift.
1:33
[SPEAKER_02]: This is a gift.
1:34
[SPEAKER_02]: I'm so grateful that I have you on.
1:36
[SPEAKER_02]: Could you share a bit about your background and what led you to where you are today with our audience, both as an entrepreneur and somebody so deeply committed to women's safety and empowerment?
1:47
[SPEAKER_01]: So I'm going to turn it back background.
1:48
[SPEAKER_01]: I have two law degrees and I say I'm a Glocken for punishment, right?
1:53
[SPEAKER_01]: So I mean, who has two law degrees?
1:56
[SPEAKER_01]: Um, so I actually started with my world's risk mitigation.
2:00
[SPEAKER_01]: I've always been in risk mitigation for most part of my legal career and then doing, you know, M&A transactions and so on and even that you're looking at risk mitigation for the potential acquired that they don't get in trouble later and so on.
2:14
[SPEAKER_01]: And, you know, there was a time I had someone as a mentor.
2:20
[SPEAKER_01]: And this is by no means meant to be a job at anyone, but he came to me and he said, you need to keep it perspective on life.
2:30
[SPEAKER_01]: Because what we do as attorneys is we're moving paper around, so to speak.
2:37
[SPEAKER_01]: We're creating documents.
2:38
[SPEAKER_01]: We're doing this, but it's not a calling.
2:40
[SPEAKER_01]: We're not a doctor.
2:41
[SPEAKER_01]: We're not saving lives.
2:43
[SPEAKER_01]: We're not saying one of the biggest things that you have is your mom.
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[SPEAKER_01]: You're a woman.
2:47
[SPEAKER_01]: You're out there.
2:49
[SPEAKER_01]: And that stuck to me when I did my second law degree here at Northwestern.
2:53
[SPEAKER_01]: It was like, I don't want to go back to that.
2:56
[SPEAKER_01]: And motivating for some, it's like, you know what, they get a deal done.
3:00
[SPEAKER_01]: They're like, yes, I got it.
3:02
[SPEAKER_01]: And I was never, I never felt completely or fulfilled by it.
3:07
[SPEAKER_01]: So I thought I would do arbitration, mediation.
3:10
[SPEAKER_01]: And then when I fell into this entrepreneurial journey, it was mostly initially for moms to know what you have in your home and where it was.
3:16
[SPEAKER_01]: And it was more intended to be
3:19
[SPEAKER_01]: How can I be helpful?
3:21
[SPEAKER_01]: How can I do this?
3:23
[SPEAKER_01]: And then you're when hotels came and said, hey, can you help us track our stuff?
3:26
[SPEAKER_01]: It was great.
3:27
[SPEAKER_01]: I was like, oh my gosh, this is fantastic.
3:30
[SPEAKER_01]: But what happened was that within a year or two of that, I fell into this, if this is, I would talk to hotels and they'd be, oh, it's a nice to have.
3:39
[SPEAKER_01]: Right, and tracking stuff isn't exciting.
3:42
[SPEAKER_01]: It's not something that wakes you up and you're like, this is my mission and like to track stuff, right?
3:50
[SPEAKER_01]: So it's like, I think I was going through an inner struggle at that time.
3:53
[SPEAKER_01]: Like, okay, you have got to build a business, but it's not inspiring.
3:58
[SPEAKER_01]: It's not sexy.
3:59
[SPEAKER_01]: It's not this.
4:00
[SPEAKER_01]: It's a very unsexy world of inventory tracking.
4:04
[SPEAKER_01]: And then I was asked, hey, can you do safety?
4:06
[SPEAKER_01]: And my risk of her personality came out and said, no, I don't do safety buttons.
4:11
[SPEAKER_01]: That is not going to happen.
4:13
[SPEAKER_01]: And these people, can you help us figure it out, though?
4:18
[SPEAKER_01]: Can you?
4:18
[SPEAKER_01]: Because you know tech.
4:19
[SPEAKER_01]: And remember, I'm not an engineer.
4:21
[SPEAKER_01]: But by that time, I kind of established myself that I could learn tech.
4:27
[SPEAKER_01]: and their thing was well helped, let's explain it.
4:29
[SPEAKER_01]: So I went and I went on a research, I went to New York, Seattle, DC, where they had panic buttons, and I talked to folks, and I realized, this was an opportunity, and I don't know if it was light that went on, but I can tell you through the various conversations that happened where I felt something shifted me.
4:48
[SPEAKER_01]: I saw housekeepers using buttons that they didn't like, that they would leave on the cart, hoteliers that were paying
4:57
[SPEAKER_01]: a lot of money to buy these solutions, but being frustrated that people were leaving it on the cart, and that they were being held liable, or that this was a requirement.
5:07
[SPEAKER_01]: And then this conversation of, we need to have it.
5:11
[SPEAKER_01]: And so I went on this mission of, okay, let me just explore.
5:16
[SPEAKER_01]: Let me ask questions, right?
5:17
[SPEAKER_01]: So why aren't you using it?
5:19
[SPEAKER_01]: Well, it's big.
5:20
[SPEAKER_01]: It's bulky.
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[SPEAKER_01]: I mean, I'm cleaning toilets.
5:22
[SPEAKER_01]: This is kind of like slamming against my chat, so I don't like it.
5:26
[SPEAKER_01]: or from a tell you're saying, can I, my engineers to go around the hotel and change batteries on this?
5:32
[SPEAKER_01]: And then, you know, and saying, we're spending like, you know, six figures on a solution that nobody wants to use and everything.
5:40
[SPEAKER_01]: Six figures.
5:43
[SPEAKER_01]: That's a lot of money.
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[SPEAKER_01]: So it was an opportunity to really turn things around and say, how can we do it better?
5:50
[SPEAKER_01]: How can we meet the needs of the housekeepers?
5:53
[SPEAKER_01]: Because I would also hear stories, this is as opposed, Dominic Strauss-Con case, and so in twenty eleven.
6:00
[SPEAKER_01]: And when that big case happened with the CEO of IMF, this was after that, where housekeepers said, yes, I understand, I need it, but it's making me inefficient.
6:11
[SPEAKER_01]: So how do you combine efficiency with safety?
6:14
[SPEAKER_01]: Then the hotel engineer is saying,
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[SPEAKER_01]: Yeah, they want this system, but I have to be the one that has to go around and change the batteries every six months.
6:23
[SPEAKER_01]: Well, that's an inefficiency.
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[SPEAKER_01]: And then hoteliers from a financial perspective that we care about our people.
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[SPEAKER_01]: We want them to have this.
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[SPEAKER_01]: We're willing to spend up to six figures, but then they're not using it.
6:34
[SPEAKER_01]: And there was a frustration in that, right?
6:37
[SPEAKER_01]: And I thought you will, hey, how many hotels can the fourth six figures?
6:40
[SPEAKER_01]: Because who are the ones that really need safety?
6:44
[SPEAKER_01]: I mean, the bulk of our hotels in the US are less than a hundred and fifteen rooms.
6:47
[SPEAKER_01]: So if you look at the financial impact, this was only going to be then for the bigger hotels.
6:52
[SPEAKER_01]: So how do we make it where we bring that barrier down, the adoption barrier, as I call it, right?
7:00
[SPEAKER_01]: So it's sort of like, how can we lower that financial barrier so that it's easier for people to adopt so that they can care about their housekeepers and still implement?
7:08
[SPEAKER_01]: And I think it kind of became this wake-up call for me like, hey,
7:12
[SPEAKER_01]: We can do this.
7:13
[SPEAKER_01]: We can make it technologically like, no one needs to change batteries and we can make it affordable.
7:20
[SPEAKER_01]: And I think that's what pushed us in.
7:22
[SPEAKER_01]: And then I still get goosebumps because I heard stories from housekeepers like, I walk into a room and someone in some stranger says, hey, can I watch it clean my room?
7:34
[SPEAKER_01]: And the answer is, no, thank you.
7:37
[SPEAKER_01]: And if I feel at all uncomfortable, I can press the button.
7:41
[SPEAKER_01]: And so we really took it on as that we can empower people and lower the barrier to adoption.
7:50
[SPEAKER_01]: And it's a unique opportunity and given my risk mitigation background, I could actually utilize it to deliver the solution.
7:58
[SPEAKER_01]: And I think that's what kind of got me excited about it.
8:02
[SPEAKER_01]: And now it was no longer a nice to have.
8:04
[SPEAKER_01]: It was a need to have it.
8:06
[SPEAKER_01]: I could have an impact.
8:09
[SPEAKER_01]: And I think that's what really thought we started.
8:11
[SPEAKER_02]: Oh, that's great.
8:12
[SPEAKER_02]: Thank you for sharing that story.
8:15
[SPEAKER_02]: Can you tell us about a moment or experience where you thought you made a positive impact on someone's life, whether through your company or personal mission?
8:24
[SPEAKER_01]: So like I said, there's the housekeeper where, um, so I have a kind of a funny story.
8:31
[SPEAKER_01]: Is that one time I walked in and we'd implemented the solution.
8:34
[SPEAKER_01]: And I was doing the training.
8:35
[SPEAKER_01]: I was retraining and you know, I used to two trainings on site.
8:40
[SPEAKER_01]: I'm pre-COVID, right?
8:41
[SPEAKER_01]: So what walked in and she said, oh my god, do you know that I walk out?
8:48
[SPEAKER_01]: She said, one of us experiences is at least once a week where we walk out and there's a person in the new.
8:55
[SPEAKER_01]: They're like, I love myself out.
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[SPEAKER_01]: Can you help?
8:58
[SPEAKER_01]: And she's like, it is
9:01
[SPEAKER_01]: It makes me so uncomfortable, right?
9:04
[SPEAKER_01]: And she said, in this, this will help us, because you can't send them to the lobby.
9:08
[SPEAKER_01]: But I don't want to stay around there.
9:10
[SPEAKER_01]: But now I can press the button.
9:12
[SPEAKER_01]: Let's security handle it, because I don't want to open the door for them, because they don't have an ID on them.
9:16
[SPEAKER_01]: And my hotel tells me, I can't open the door for just anybody who says, this is my room, because is it really?
9:23
[SPEAKER_01]: Let's security handle it.
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[SPEAKER_01]: So it's not whole sense of empowerment.
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[SPEAKER_01]: So I feel like that was really positive where they felt like,
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[SPEAKER_01]: They didn't need to justify or explain what happened or run downstairs that had made things easier for them.
9:38
[SPEAKER_01]: And then I think the best compliment I've had is from a team member that said that given we're so focused on empowering others, we're about empowering each other as well.
9:52
[SPEAKER_01]: And it's about
9:54
[SPEAKER_01]: creating leaders.
9:55
[SPEAKER_01]: And so I think this was a while ago where someone said, I've never been at a workplace where I'm told I'm a leader.
10:03
[SPEAKER_01]: And I can act like this is my little business inside of business.
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[SPEAKER_01]: And I actually feel it empowered to do it.
10:11
[SPEAKER_01]: And I thought, that's amazing.
10:14
[SPEAKER_01]: That's great.
10:14
[SPEAKER_02]: What does responsible leadership look like inside your organization?
10:19
[SPEAKER_01]: So like I said, we tell everyone right in the interview process, we tell them that, you know, yes, everyone has different titles, but at the end of the day, we're circle of dominoes.
10:29
[SPEAKER_01]: And each one of us is a domino and we're all expected to bring our aging to the table every single day.
10:35
[SPEAKER_01]: And if we're not doing that, we're asking someone else to hold it up.
10:40
[SPEAKER_01]: So imagine the domino falling.
10:42
[SPEAKER_01]: And the next one can only hold you up to a certain point before that falls in the crease when everyone's falling.
10:48
[SPEAKER_01]: So what I talk about, even in the interview processes, we fall together, we rise together.
10:54
[SPEAKER_01]: And so this is not about being the weakest chain link.
10:58
[SPEAKER_01]: There are link to the chain and all that I know people talk about that.
11:02
[SPEAKER_01]: I talk about how can we uplift each other?
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[SPEAKER_01]: How can we make sure we bring our A games so that the next person can bring their A game?
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[SPEAKER_01]: And we can all just grow that circle together versus hold each other up.
11:17
[SPEAKER_01]: So that's one thing.
11:17
[SPEAKER_01]: And then I think the other thing is I realize this a few months ago, I want to say, now we have a fabulous team.
11:26
[SPEAKER_01]: I love my team.
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[SPEAKER_01]: They're amazing individuals.
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[SPEAKER_01]: I'm not just saying that I truly believe they are.
11:33
[SPEAKER_01]: I had a really, really tough day and I went to my CTO as busy and he's usually my, you know, partner in crime and I went to a team member.
11:41
[SPEAKER_01]: I was very vulnerable as I'm frustrated.
11:44
[SPEAKER_01]: I'm this and, you know, this is happening and so on and she had great advice for me and I was open to it and we talked and she said, you know, thank you.
11:51
[SPEAKER_01]: And I said, thank you.
11:52
[SPEAKER_01]: I should be thanking you.
11:53
[SPEAKER_01]: What do you mean?
11:54
[SPEAKER_01]: She's because you were vulnerable.
11:57
[SPEAKER_01]: It allowed me to know that it was okay for me to be vulnerable.
12:02
[SPEAKER_01]: And the fact that you could share your challenge with me allowed me to serve shift my perspective rather than me always coming to you, it was interesting for me to have you come to me.
12:13
[SPEAKER_01]: So I think building that vulnerability and transparency and not looking at it that, oh, if I'm vulnerable with my team, that they'll think less of me, that they'll think like, you know, that I'm not a good leader.
12:26
[SPEAKER_01]: But if we can kind of say, hey, you know, I don't have it all figured out.
12:30
[SPEAKER_01]: And I need help to figure this out.
12:34
[SPEAKER_01]: It helps them be better leaders as well because then they can then come to me.
12:38
[SPEAKER_01]: They don't feel the compromising themselves as a leader when they come to me and say, I haven't figured this one out.
12:44
[SPEAKER_01]: Can you help?
12:46
[SPEAKER_01]: And I think that's really what we have within our team is we allow each other the safe space to be vulnerable and transparent.
12:54
[SPEAKER_02]: I love that, that is amazing.
12:58
[SPEAKER_02]: In pursuing the mission of safety and empowerment and true leadership, what obstacles have you had to overcome?
13:05
[SPEAKER_02]: And how is your belief and positive influence guided you through those moments?
13:11
[SPEAKER_01]: Yeah, one of the obstacles is this really an issue?
13:15
[SPEAKER_01]: Yeah, I get that all the time where it's like, well, I've been, you know, my hotels have been building hotels for thirty years and this has never happened on my watch.
13:24
[SPEAKER_01]: And I think that was, that's an obstacle because people think they don't need it, right?
13:28
[SPEAKER_01]: And then, or it's like, wow, your tech is simple.
13:33
[SPEAKER_01]: And what I say to them, or I get from the other side, but you're not an engineer.
13:38
[SPEAKER_01]: And the way I've cut over come that is to say, I am so glad this is not happened.
13:44
[SPEAKER_01]: But are you willing to risk it for the one time it does?
13:47
[SPEAKER_01]: And it weighs on your conscience?
13:50
[SPEAKER_01]: Because maybe you are, and that's totally okay.
13:52
[SPEAKER_01]: I'm not judging you.
13:53
[SPEAKER_01]: I'm just asking the question.
13:55
[SPEAKER_01]: Are you okay with it?
13:56
[SPEAKER_01]: And I think that they kind of go, oh, you're right now.
13:59
[SPEAKER_01]: Or the other way, why is the tech simple?
14:01
[SPEAKER_01]: And I'm like, do you think your employees, the users have the ability to sit there and press six buttons and press it five times and do it this way and do it that?
14:11
[SPEAKER_01]: No, there's a reason it's simple because it's been designed by a woman primarily for woman, right?
14:18
[SPEAKER_01]: And so we're using intuition.
14:19
[SPEAKER_01]: We're using this.
14:20
[SPEAKER_01]: It's not just a simple, we kind of came up, woke up one day and said, we're going to create this technology.
14:25
[SPEAKER_01]: We've actually researched what is the human reaction in the case of a emergency?
14:29
[SPEAKER_01]: How do people respond in a panic?
14:31
[SPEAKER_01]: What did they respond to?
14:32
[SPEAKER_01]: And how can we make it easy for them to alert someone and say, I need help?
14:38
[SPEAKER_01]: And as far as me not being an engineer, I think that's an asset.
14:41
[SPEAKER_01]: I've learned to say that.
14:43
[SPEAKER_01]: I say, I come at things.
14:45
[SPEAKER_01]: to make it easy to use and easy to deploy.
14:48
[SPEAKER_01]: So not being an engineer, it's not rocket science.
14:52
[SPEAKER_01]: I just haven't figured it out yet.
14:54
[SPEAKER_01]: And be, don't you want a non-engineer?
14:57
[SPEAKER_01]: Because you don't have a staff of engineers.
15:00
[SPEAKER_01]: Don't you want the non-engineer lens so that the engineers can do what they're good at?
15:04
[SPEAKER_01]: And I can bring that lens to them?
15:07
[SPEAKER_01]: And I think then they kind of go like, oh, yeah, you're right.
15:10
[SPEAKER_01]: That makes sense.
15:12
[SPEAKER_01]: So I think it's just a matter of perspective and I'll give you it's mind set and I've learned a lot about mindset lately and it's so I'll share with you like this morning I woke up and I had back pain.
15:24
[SPEAKER_01]: Now I'm normally here like I got a hobble into work like you know and I think this is that's where I would say mindset has really helped me.
15:32
[SPEAKER_01]: I was never
15:34
[SPEAKER_01]: I was at always this way, right?
15:35
[SPEAKER_01]: And I would bring learn to be grateful for questions and to be challenged.
15:40
[SPEAKER_01]: And one of the things was like, you know, I could sit there and say, it's my birthday, right?
15:44
[SPEAKER_01]: So it's like, oh, my gosh, I'm getting older.
15:46
[SPEAKER_01]: But I kind of said, oh, my God, I am so grateful.
15:50
[SPEAKER_01]: I've got this pain because it
15:52
[SPEAKER_01]: It tells me I'm alive, I have a body that functions, that's got something out of tweak that I need to fix it, but it's a reminder.
16:00
[SPEAKER_01]: And honestly, in our later I was like, wait, what happened to my back pain?
16:04
[SPEAKER_01]: It was gone.
16:05
[SPEAKER_01]: I didn't take in any medication, I didn't done anything.
16:08
[SPEAKER_01]: And I think it's that positive mindset of like, if someone questions you, what's like a defensive, let's not reach for that pill, let's put another perspective on it.
16:20
[SPEAKER_01]: Put another lens and I think it can really help us reframe it so that we don't become defensive but we put it in a positive way.
16:29
[SPEAKER_02]: Thank you for sharing that story.
16:31
[SPEAKER_02]: You know, you shared with me that you do something special on your birthday every year.
16:38
[SPEAKER_02]: And I really admire what you do.
16:41
[SPEAKER_02]: So when this episode airs, you're going to be doing something really special.
16:46
[SPEAKER_02]: Would you be open to sharing what that is with our audience?
16:49
[SPEAKER_02]: Maybe give them an idea of what they can do on their birthday?
16:52
[SPEAKER_01]: Yeah.
16:52
[SPEAKER_01]: So you know, I find that most people
16:56
[SPEAKER_01]: do sort of a self-reflection at the end of the year, right?
16:59
[SPEAKER_01]: The New Year's Day and all.
17:01
[SPEAKER_01]: And we all know New Year's resolutions fall by the wayside by January, fifteenth and all that for many folks.
17:07
[SPEAKER_01]: And I'm not saying for everyone.
17:08
[SPEAKER_01]: But for me, it's been a tradition that every year for the blast, I don't know how many years I go on a trip.
17:14
[SPEAKER_01]: Now sometimes I'll have a friend join and it's great, but everybody knows I need my meantime on that trip.
17:21
[SPEAKER_01]: So my birthday trip, my daughter may join me, my kids may join me, my son,
17:26
[SPEAKER_01]: But this year, I'm going to be going to Greg Cameron Island by myself, as far as the plan is right now.
17:35
[SPEAKER_01]: And the goal is just to be with me.
17:37
[SPEAKER_01]: So this is one typically I turn my emails off, I turn my teams off, and everyone knows I'm reachable like text or anything happens.
17:44
[SPEAKER_01]: I do give myself that permission to check my emails thirty minutes every morning.
17:49
[SPEAKER_01]: But the rest of the day, it's not that it's about me.
17:52
[SPEAKER_01]: It's about a reflection whether I'm sitting at the beach or whether I'm having dinner.
17:56
[SPEAKER_01]: It's about am I where I want to be.
18:00
[SPEAKER_01]: And if not why not and doing a little bit more introspection of what
18:07
[SPEAKER_01]: makes me feel that I am being my authentic self not just my authentic self but my most authentic self and what will help me get there and I think there's been years where I've been like oh the team you know they need help well then how do I go back what can I put in place or I've been so busy traveling in products
18:29
[SPEAKER_01]: Where is that really taking us?
18:31
[SPEAKER_01]: Are we fulfilling our mission?
18:33
[SPEAKER_01]: And you know, connecting the dots and I find just taking that time helps me come back and be a better leader, a better person.
18:41
[SPEAKER_01]: And I would say a better mother.
18:44
[SPEAKER_01]: to just if you're having taken that a little time for myself to just reflect and be in a and sometimes it's just to be in a Zen moment right and and to be okay with that.
18:56
[SPEAKER_01]: So it's not always that I want to come back with answers it's letting my brain do what it needs to do so I can be where I need to be.
19:05
[SPEAKER_02]: I love that so much.
19:07
[SPEAKER_02]: And I'm grateful that you were sharing that with our audience.
19:10
[SPEAKER_02]: And I think there are so many important points in that message that you just shared, being with yourself and taking the time to really reflect on the past year.
19:22
[SPEAKER_02]: I love doing that on your birthday.
19:23
[SPEAKER_02]: I think your birthday is so important.
19:25
[SPEAKER_02]: It's your special day.
19:27
[SPEAKER_02]: Today you came onto the earth.
19:29
[SPEAKER_02]: And I think it's a perfect time to reflect and see and question yourself.
19:34
[SPEAKER_02]: Like am I going in the right direction?
19:35
[SPEAKER_02]: Is this what I want to be doing, right?
19:38
[SPEAKER_02]: But there's another thing that you shared in there that is really important.
19:42
[SPEAKER_02]: And that is allowing yourself thirty minutes a day to check your email and communicating that with your team.
19:51
[SPEAKER_02]: In years past prior to me personally taking vacation, I would be checking my email on my phone throughout the day and that doesn't allow my mind and my body to decompress and really truly do what I need to do on vacation and that is recharge my batteries.
20:09
[SPEAKER_02]: And by giving myself, and I do the same thing as you, but I didn't start doing it until I joined our team here at I.A.
20:18
[SPEAKER_02]: And Brian shared this trick with me, and we commit, well, more on vacation to the first, you know, thirty minutes to just scan through emails.
20:29
[SPEAKER_02]: It's not reclying to your emails.
20:30
[SPEAKER_02]: It's only scanning through them to check for anything urgent, but my outer office says,
20:36
[SPEAKER_02]: That's what I'll be doing.
20:37
[SPEAKER_02]: So if it's something urgent, I'll reply, otherwise I'll reply when I get back.
20:41
[SPEAKER_02]: In psychologically, that has helped me so much when I go on vacation and I decompress so that I can truly enjoy and embrace the time on vacation when my family or friends.
20:51
[SPEAKER_02]: Right.
20:52
[SPEAKER_02]: And that feel like I have to constantly check my phone.
20:55
[SPEAKER_01]: And you know, it's a context switching as they talk about you're not your best self if you're context switching, right?
21:01
[SPEAKER_01]: So we kind of also need
21:02
[SPEAKER_01]: to give our brains that time to just noodle on things.
21:06
[SPEAKER_01]: And so I do put a timer on.
21:08
[SPEAKER_01]: That's one thing I do.
21:10
[SPEAKER_01]: And it's three minutes.
21:11
[SPEAKER_01]: And then, and you're right, I don't reply on emails.
21:15
[SPEAKER_01]: If something needs to be addressed, because if I reply, what happens is the customers are like, or the clients, oh, she's online.
21:21
[SPEAKER_01]: Let me respond right away.
21:23
[SPEAKER_01]: Nope, I don't respond.
21:25
[SPEAKER_01]: I basically forward to a team member and say, can you please handle this?
21:29
[SPEAKER_01]: Or can you please take care of this?
21:31
[SPEAKER_01]: Or can you follow or
21:33
[SPEAKER_01]: your head, please let them know them out.
21:36
[SPEAKER_01]: Confirm that this can wait if not, you do it with it.
21:39
[SPEAKER_01]: And then I'm done.
21:40
[SPEAKER_01]: So it's more delegation than anything.
21:44
[SPEAKER_01]: And by the way, I turned it off on my phone.
21:47
[SPEAKER_01]: I don't take my laptop.
21:49
[SPEAKER_01]: And it's only on my iPad, which I use for Netflix and all.
21:53
[SPEAKER_01]: And it's only there.
21:55
[SPEAKER_01]: So I turned the notifications off.
21:57
[SPEAKER_01]: So meaning I have to open the app in the morning, check it for thirty minutes, shut it down and there's no numbers on how many emails of I've missed or what I've done.
22:08
[SPEAKER_01]: Nothing so that it's only the ability to go and there's only on my iPad, but my phone and everything gets shut down.
22:16
[SPEAKER_01]: LinkedIn shut down for that period because you don't LinkedIn also plugs you into work.
22:23
[SPEAKER_01]: And I realized that because I started responding to messages and people like saying, happy birthday, I don't respond until I get back because I can't, I don't access it.
22:31
[SPEAKER_01]: So, but otherwise, you're interacting with your work network for most part.
22:37
[SPEAKER_01]: And then it's that moment just for myself.
22:40
[SPEAKER_01]: So, no teams, no LinkedIn, no emails, and everyone knows, yes, if it's absolutely urgent, text me or call me.
22:48
[SPEAKER_01]: Other than that, nothing.
22:50
[SPEAKER_01]: And I got to say it's the other way where I feel that my teen handles it's so well that I have foam of what I'm saying.
23:01
[SPEAKER_01]: Don't they miss me?
23:02
[SPEAKER_01]: I don't they need me?
23:04
[SPEAKER_01]: I had a certain level.
23:06
[SPEAKER_01]: It's great.
23:06
[SPEAKER_01]: But at the end of that week, I'm usually like, hey guys, hello, here's a picture.
23:10
[SPEAKER_01]: Just letting you know, I'm still here.
23:13
[SPEAKER_01]: And they're like, yeah, that's great.
23:15
[SPEAKER_01]: Thanks.
23:15
[SPEAKER_01]: See you.
23:16
[SPEAKER_01]: And that's it.
23:18
[SPEAKER_01]: So it's so great.
23:21
[SPEAKER_01]: And it's, they're awesome.
23:23
[SPEAKER_02]: That's really, truly empowering our team.
23:25
[SPEAKER_02]: I love it.
23:26
[SPEAKER_02]: And I really hope that our listeners really take this to heart and share this with their family and friends because everyone needs to do this, right?
23:36
[SPEAKER_01]: Yeah, agree.
23:37
[SPEAKER_02]: Most of us don't have jobs where the whole earth is going to collapse.
23:42
[SPEAKER_02]: If you don't respond in a can wait till we come back.
23:45
[SPEAKER_02]: So, permanent
23:48
[SPEAKER_02]: What message are words of encouragement?
23:49
[SPEAKER_02]: Would you like to share with our listeners who aspire to make a positive difference in the world?
23:55
[SPEAKER_01]: Words of encouragement, you know, thinking about that before, I think.
23:59
[SPEAKER_01]: So this is the very first co-founder I had.
24:02
[SPEAKER_01]: I run when I run so if the when he and I started this company, it was at his encouragement that I started.
24:11
[SPEAKER_01]: And I remember we were building the tech and I'd be like, well, I'm sorry, but I'm not an engineer, but what about this?
24:18
[SPEAKER_01]: And your one day you sat me down after like six months of this, like with different folks would be on the phone and personally, I'd constantly apologize for not being an engineer.
24:28
[SPEAKER_01]: And he said, you know, I need you to stop.
24:32
[SPEAKER_01]: And I don't even think he remembers this, but just to share this, it's, it's, it's struck a chord with me.
24:37
[SPEAKER_01]: He's, it's stop apologizing for not being an engineer.
24:41
[SPEAKER_01]: Because when you look at this, you actually put everything we've done in the last couple of months and you scuddle it and now we're like, we're thinking everything and it makes us better.
24:50
[SPEAKER_01]: So he said, it's not that you're not an engineer.
24:53
[SPEAKER_01]: It's not rocket science.
24:54
[SPEAKER_01]: You just didn't go to school for him.
24:56
[SPEAKER_01]: He was, and I guarantee you, if you had gone to school and learned coding,
24:59
[SPEAKER_01]: You'd be better than us.
25:01
[SPEAKER_01]: You're fine.
25:03
[SPEAKER_01]: You just haven't figured it out yet.
25:05
[SPEAKER_01]: So can you just say?
25:07
[SPEAKER_01]: Not that I don't know this.
25:08
[SPEAKER_01]: It's just I haven't figured it out.
25:10
[SPEAKER_01]: This is not rocket science.
25:11
[SPEAKER_01]: And it's stuck with me.
25:14
[SPEAKER_01]: That nothing is so accounting.
25:16
[SPEAKER_01]: I mean, I've taught myself quick books.
25:17
[SPEAKER_01]: I've done all this.
25:18
[SPEAKER_01]: Nothing is rocket science.
25:20
[SPEAKER_01]: So if there's anything that I would love for someone younger to hear about is for
25:27
[SPEAKER_01]: us to say, hey, we believe in you.
25:30
[SPEAKER_01]: We believe in your ability.
25:31
[SPEAKER_01]: You may not know this to it.
25:33
[SPEAKER_01]: You just haven't figured it out.
25:35
[SPEAKER_01]: And someone might be better at figuring it out faster, but that doesn't mean that they're going to have a better outcome.
25:41
[SPEAKER_01]: They just learn faster.
25:43
[SPEAKER_01]: But you may take time to learn like I do, you may take your time, and you may be methodical and learning, but your result is your result of you figuring it out at your pace.
25:54
[SPEAKER_01]: And it's okay.
25:57
[SPEAKER_01]: So that's one thing I would say.
25:59
[SPEAKER_01]: It's not rocket science.
26:00
[SPEAKER_01]: You just haven't figured it out.
26:02
[SPEAKER_02]: That's great advice.
26:04
[SPEAKER_02]: Hermander, thank you so much for sharing all your stories and your advice with us today and for being such a powerful, if positive, responsible influence on so many.
26:16
[SPEAKER_02]: If our listeners want to get in touch with you, what is the best way to do so?
26:20
[SPEAKER_01]: Best way is, you know, email me at permender.batra at trackingprotect.com.
26:27
[SPEAKER_01]: and give it my name is Longel's Ballad.
26:28
[SPEAKER_01]: It's P-A-R-M-I-N-D-E-R-T-R-B-T-R-A at trackingprotect-T-R-A-K-N-P-R-O-T-E-C-T.com.
26:41
[SPEAKER_02]: We'll also put that in the show notes.
26:43
[SPEAKER_02]: Herman, thanks for joining us today and sharing your story.
26:46
[SPEAKER_02]: I'm so grateful for you.
26:48
[SPEAKER_01]: Thank you, and I'm grateful for the opportunity to be here.
26:50
[SPEAKER_01]: This is incredible.
26:52
[SPEAKER_01]: Thank you for doing this show.
26:54
[SPEAKER_02]: You're welcome.
26:56
[SPEAKER_02]: And for our listeners, thank you for tuning into daily influence.
26:59
[SPEAKER_02]: I hope today's conversation brought you insight and inspiration.
27:03
[SPEAKER_02]: Never underestimate the power of your own influence to create change, whether it's in your workspace or your community or your home.
27:12
[SPEAKER_02]: If today's episode inspired you, please share it with someone who could use a little positivity today.
27:17
[SPEAKER_02]: Remember small actions create big impact, keep showing up, leading and growing one day at a time.
27:23
[SPEAKER_02]: Until next time, stay inspired and keep having a positive, responsible influence.
27:27
[SPEAKER_02]: Bye-bye.