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Communicate in a Crisis by Kate Hartley - Book Summary
“Why the First Statement Sets the Tone”
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Title: Communicate in a Crisis
Author: Kate Hartley
Category: Leadership & Team Building, Sales, Branding & Marketing
What if the first thing you say in a crisis matters more than everything that follows? Sam and Sophie open Kate Hartley's Communicate in a Crisis with that question, and the answer reframes how you think about trust.
The episode walks through Hartley's core argument that trust is built long…
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