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Overwhelmed... Or Unaccountable? | The Operators Seat E9
In this episode of The Operator Seat Podcast, Landon and Sabrina tackle a common leadership challenge: determining whether missed deadlines and overloaded team members point to a capacity problem or an accountability problem. They discuss how leaders can identify the root cause before rushing to hire additional staff, the importance of asking better questions, and why clear expectations and processes matter more than assumptions.
The conversation dives into practical strategies for diagnosing operational bottlenecks, using KPIs and performance metrics effectively, separating feelings from…
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