Rebuilding trust with AI: Peter Jackson
If you ask consumers whether they trust their bank or health insurer, the answer is often lukewarm at best. Traditional financial institutions are seen as opaque, distant, and in the worst cases, extractive. But that narrative misses a subtler, more hopeful trend: the very technologies customers once feared as “creepy” are now opening a path toward rebuilding trust, not by hiding behind compliance and branding, but by providing real, personal value that people experience every day.
In this episode, Peter Jackson, a partner at IDEO and former Assistant Director at the Consumer Financial…
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