Moving Enterprise AI From Hype to Accountable Results With Freshworks
Has enterprise AI finally reached the point where impressive demonstrations are no longer enough? In this episode, I speak with Murali Swaminathan, CTO at Freshworks, about the growing pressure on AI investments to deliver measurable business value. Murali has over 30 years of enterprise software experience, including roles at ServiceNow and CA, and now leads engineering and architecture teams at Freshworks. Murali believes the AI hype cycle is being replaced by an accountability cycle. Buyers want to understand reliability, governance, total cost of ownership, traceability, and the return…
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