2.5 Years from Buying to Exiting
Brian Lee Shields bought a barely-profitable property management business intending to improve, grow, & hold it forever.
Topics in Brian’s interview:
Importance of energy vs talent
Brian's partner and their complementary roles
Buying property management companies
Improving their net promoter score (NPS)
Building a culture of completion rate measurement
Relocating positions and outsourcing
Importance of trust in property management
Successfully transitioning to a remote-first business
Deciding to sell the business
His burnout and recovery
References and how to contact Brian:
LinkedIn…
The skinny
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