Chapter 27: White-Collar, Black Belt: Customary Scary Customers (How to engage the enraged)

Chemohawk Sessions · Sep 13, 2022 · 37m

Podience, I have been sitting and stewing over the complex, at times, incomprehensible approach to placating pissant customers, but here we are. Do you sometimes leave a shift sapped of vigor, or clock out immobilized with rage, exhaustion after a horrific scary customer encounter? I had my share of demoralizing encounters, and instead of leaving those experiences to wilt on the vine, I bring them here and share so that my real-world insight will not perish undisturbed. Here, I quote movies, research and shows with the subject matter pertaining to slyness, how and when to lie, and a few new…