Latest / She’s Smart / Karen Ackley - A Life of Leadership, Service, and Extraordinary Purpose
Transcript
- 0:02Hey, everybody. Welcome to She's Smart. I'm your host, Maria Robotham.
- 0:06Each week, we sit down with incredible women to talk about life,
- 0:10work, and everything in between.
- 0:16Today's guest is someone whose career has shaped history, quietly,
- 0:20strategically, and with remarkable strength.
- 0:23Karen Ackley spent more than three decades in the Central intelligence agency,
- 0:28ultimately rising into the agency's senior intelligence service,
- 0:31the highest leadership tier.
- 0:33Her work spanned operations, counterterrorism, and global intelligence,
- 0:38supporting decisions at the very highest levels of U.S. government.
- 0:41Over her career, Karen served as deputy chief of station, deputy chief of operations,
- 0:48executive assistant to the director of the CIA, and later the senior intelligence
- 0:52advisor to a four-star general in Baghdad, spending 28 months in a war zone
- 0:57advising on operations that protected U.S. and allied forces.
- 1:01She helped lead operations targeting al-Qaeda, supported intelligence,
- 1:05security for the 2012 Summer Olympics, and earned major awards for innovation and leadership.
- 1:11But what makes Karen especially compelling is that she did all of this as a
- 1:16woman, often the only woman at the table.
- 1:19A pioneer navigating a world that was overwhelmingly male, high pressure,
- 1:24and not designed to make space for her voice.
- 1:27And she not only held her own, she led.
- 1:30Today we're talking about how she was recruited to the CIA, what it's really
- 1:34like working inside an agency most people only see in movies,
- 1:38how she handled risk, responsibility,
- 1:41and uncertainty, and the choices women make professionally and personally when the stakes are high.
- 1:47This was an incredible conversation, and I am beyond grateful to Karen for sitting
- 1:53down with me and telling us her story.
- 1:56So get cozy as we connect, learn, and laugh together with someone who has lived
- 2:01an extraordinary life in the service of our country.
- 2:04Karen Ackley, welcome to She Smart.
- 2:21So many questions. I'm so happy that you're here. Well, for like being interested. I'm beyond I am.
- 2:27It's not your usual. Part of the reason I started this is because I've become so curious.
- 2:32And I've always asked questions my whole life, probably more than people wanted me to.
- 2:36I'm curious about what people do and what led them to it. A lot of the women
- 2:40on here the first season were just friends who said yes.
- 2:44They were like, I'll sit with you. It'll be fun. And a lot of them do not like
- 2:48talking about themselves.
- 2:49Most of the women sitting in here are not those people. I think that's a female
- 2:53quality. I think so, too. We don't just sit here and brag.
- 2:56But I really wanted... I didn't grow up like that. But I really wanted them
- 3:00to. I wanted to understand... That's a good point. What brought them to this.
- 3:05Just how did it happen? That's my biggest question of the people's backstory
- 3:09and then where they got to where they were and what drives them to do it.
- 3:16Because we're women we make choices are we
- 3:19having a family are we not having a family are we getting married are
- 3:21we not getting married because evolution our job
- 3:24is to have babies and provide for our children and our husband and over time
- 3:29that's all changed now we get to choose and we get to have these amazing lives
- 3:34and try to have both obviously you don't get 100 of everything that's my bottom
- 3:38line i think that's the watchword is nobody gets everything no that's the way it is the way it It is.
- 3:44You try your hardest at everything you're doing. And all of these women were doing that.
- 3:48And some of them had help. They were able to have nannies or people helping
- 3:52with their children or their family members were around. And some people didn't.
- 3:55It's a grind. And I'm always very enamored of how women do what they do because
- 4:01I feel like we run everything.
- 4:03It is because of us that the world runs the way it does. Well,
- 4:07it would be maybe better if we were running it. But.
- 4:10It doesn't function without us in any capacity. There has to be that balance
- 4:14of men and women. You have to have both.
- 4:16I hope that never changes. I don't think it's going to. I don't want to change.
- 4:19It's not going to get stronger, I think.
- 4:20I think that's good. It's funny. You were coming on today, and a friend of mine
- 4:24sent an article from the New York Times that some man wrote,
- 4:28and it was how women have ruined the workplace. Oh, my God.
- 4:32And I didn't get to read it, but I was like, what have we ruined for him?
- 4:37What have we done? What have we done?
- 4:39Hilarious. The comments, I'll send it to you, right? Yeah, I know.
- 4:42So it was pretty poignant for today's conversation. And where you started.
- 4:47But I am curious because I've asked you this at Thanksgiving or at one of our
- 4:50family holidays, how you got into the CIA. Yeah. How did that happen for you?
- 4:57It is the number one question I get. Okay. Because everyone has that question.
- 5:02It's not something that's on the normal speed.
- 5:07I never intended to work at CIA. My plan was, I'm going to be a State Department
- 5:13officer, a Foreign Service officer, hand out visas overseas,
- 5:17I'll learn to speak French.
- 5:19That was essentially what my thought process was.
- 5:23So I thought, I need to get an international relations degree.
- 5:26And I think I'll be in good shape for the Foreign Service exam.
- 5:29And you were at USC. I was at USC.
- 5:31And my junior year, one of my professors asked me to stay after class.
- 5:35And he said, you know, we've got CIA recruiters on campus. They've asked professors
- 5:40to recommend students that might be interested in a CIA career.
- 5:45And if you are, I'll set up a meeting. And I said, oh, yes, I would very much like that.
- 5:51I never thought of it because I thought it was too extraordinary.
- 5:54Like there was nothing normal about that. And I thought they won't happen.
- 5:59But he set up the interview. I spoke with the recruiter for about three hours.
- 6:03And then he must have recommended to headquarters that I be hired because in
- 6:09the next six months, I got an invitation to fly to Washington,
- 6:13which was very exciting for a junior in college.
- 6:18Yeah. It looks like I'm going to get a job and I haven't even graduated yet.
- 6:21I was like, this is looking good.
- 6:23So the testing was, do you want to hear about the testing? Yes,
- 6:26everything, please. The testing was two days.
- 6:29The first day we had an IQ test, had to do a writing sample.
- 6:34And then there was a personality test. And the people in charge kept saying,
- 6:39give us exactly your answer, not the answer you think we want.
- 6:43If you do that, you're going to mess up your test and you don't want that.
- 6:47So answer according to how you see it. And I thought, well, that's a good warning.
- 6:53And then I realized that test was really tailored for men because I remember one of the questions.
- 6:59Are you afraid of tall women in bars?
- 7:03No way. And I thought, oh, my God, this is meant for men. I was like,
- 7:08I'm not afraid of them. I'm just putting no.
- 7:11But that was done. We had the personality test done. And then I met with a psychologist for an hour.
- 7:18That was the end, I think, of the first day.
- 7:21And the second day, we had a full physical at CIA headquarters.
- 7:26That was the first time I stepped foot in it.
- 7:28And then the whole afternoon was dedicated to the polygraph exam.
- 7:32Have you ever taken one? I have never taken a polygraph, and I'm so curious.
- 7:37Do they go to your chest, like your pulse?
- 7:39They put a strap across your chest to measure your heart rate. Okay.
- 7:42They put a blood pressure cuff on your arm to measure your blood pressure.
- 7:46And they put sensors on your fingers to measure sweat.
- 7:50So you are wired, and they are looking for any deception.
- 7:56And your first polygraph with the CIA includes what we call the lifestyle questions.
- 8:01I don't know if they do that anymore, but they might.
- 8:05Because back in the day, if we had gay people who were not open,
- 8:10they could be blackmailed.
- 8:12And so CIA was like, we can't have that security threat inside our building
- 8:18because it doesn't work for the kind of work we're doing.
- 8:22So if I think now probably if you're open, it doesn't matter.
- 8:27The problem was when you weren't. And back in the day, not everybody was.
- 8:32Yeah. So they ask you about your sexual orientation.
- 8:35Okay. They ask about drugs, alcohol. Any use ever or current?
- 8:39Actually, they will listen to you if you say, yeah, I did it in high school,
- 8:42but I don't do it anymore. Yeah. It's not a problem.
- 8:45I was a typical college student who has an allowance, and I get it on the first
- 8:50of the month. It never lasts a whole month.
- 8:53No, no. It just doesn't. So on the 28th, the 29th, I would write checks because
- 8:58I knew the money would be there, and I never bounced a check.
- 9:01But the plurifer informed me that it is a financial crime. I have been committing
- 9:06financial crimes for like three years.
- 9:09And I'm like, damn it, why didn't they put the polygraph first? And that's...
- 9:13Test because they're not going to hire me. I just committed a financial crime. I didn't know.
- 9:18I didn't know that was a financial. Yeah, that's what I said.
- 9:22I was heartbroken. I was like, I'm just flying home thinking I'm not getting hired.
- 9:27I just committed a financial crime repeatedly.
- 9:31So I go back, totally destroyed. I was like, this was so sad.
- 9:35They should have put that test up front.
- 9:37But about six months later, I get a conditional offer of employment. So honest about it.
- 9:43You didn't know. You didn't know. Or they just liked that you did it.
- 9:47We'll get her in here. She got away with it. Yeah. But I did not expect that. So I was delighted.
- 9:53And that begins a one-year background investigation where they talk to your
- 9:58friends, your family, your teachers, your pastors.
- 10:02Every address you've ever had, you have to give to them. And it takes them about
- 10:06a year to get in touch with each person that you've listed and get more details
- 10:11about what kind of person you are. That takes an awfully long time.
- 10:15So while I graduated in 78, it was summer of 79 before I got to walk in the door.
- 10:23When they called your parents, your brother, what happened?
- 10:28Did they know they were getting phone calls? Did you let them know they were
- 10:31getting called or was it?
- 10:32No, I didn't. I mean, because I didn't even know who was going to.
- 10:37But they're saying Karen Ackley is in the process of getting a security clearance.
- 10:41Based on that, we have to ask you some questions about her as a person.
- 10:46Like, how do you know her? Is she trustworthy?
- 10:49Does she lie, cheat, and steal?
- 10:51Does she do drugs? They ask all the questions with the understanding that she's
- 10:56trying to get a clearance. So we just got to get through this.
- 10:59Okay. So I think I got through that.
- 11:01I finally did get a start date. And that first week there is pretty fun.
- 11:07There's about 30 people there who also were in my start class.
- 11:12You get the history of the CIA, the mission, the organization.
- 11:16And at the end, you do the oath of office to protect and defend the Constitution
- 11:20of the United States against all enemies, foreign and domestics to help you God.
- 11:24And then they give you a piece of paper and say, here's your room number.
- 11:27Go forth. I still don't know what job I have. But in my head, I think I do.
- 11:32I told my recruiter I wanted to be an operations officer in the director of operations.
- 11:37I figured since I said that, that's what I would be.
- 11:41This is back in the Carter years, 1979. We had a terrible energy crisis.
- 11:47And people were getting gas on even and odd days. It was horrible.
- 11:51But they forced federal buildings to cut the light and reduce the thermostat down to 62.
- 11:58It was freezing, and I couldn't see.
- 12:02I'm wandering down this hall. I don't know where I am. CIA is a huge headquarters.
- 12:07I'm asking people, I see, like, where is this room number?
- 12:11It's freezing. I finally find my office door. I ring the doorbell.
- 12:15Doors are not left open at CIA. I meet the branch chief, and he tells me,
- 12:20you're a telemetry analyst for Soviet naval cruise and ballistic missiles.
- 12:25I was astonished because, and I think I told him, I said, I don't know anything about that.
- 12:31And he's like, well, you will.
- 12:34He shows me to my desk. All the people around me have gloves on. It's so cold.
- 12:40He says, that's your in-basket. You can start reading through and the others
- 12:45will help you get sorted.
- 12:46My heart is racing. It was dark. And then I picked up the paper from my in-basket,
- 12:52thinking it will become clear.
- 12:54There's code words all over it. Nobody explained to me what they were.
- 12:57I'd say something like, top secret, alpha, zarf, orange.
- 13:04Like, what does that mean? Each one of them is supposed to tell you the source
- 13:07of the information. I think I'm going to get fired on my first day. I can't do this job.
- 13:13I was having a heart attack. And over time, I picked up what the routine was.
- 13:20Over time, it started to make sense.
- 13:22But the good thing was, and I think America should be happy that a sorority
- 13:27girl was not in charge of Russian missile tests.
- 13:32I wasn't.
- 13:34And all I did was triage it. I could say these five missiles were fired from
- 13:40the Kamchatka Peninsula last night.
- 13:43They landed successfully or they blew up in air.
- 13:47And I take all of the telemetry and hand it to our very smart engineers and
- 13:53scientists who would go through those blue lines and figure out what it all meant.
- 13:57So I figured it out. And it was fine.
- 14:01And I thought, well, it still isn't really what I want to do.
- 14:06So about six months in, I made an appointment with my personnel officer.
- 14:12This is very memorable. If I could find her now, I would thank her.
- 14:16But I made an appointment with her and I said, you know, this isn't really what
- 14:20I thought it was going to be. I don't think it's a good fit.
- 14:23And she said she was like barely suppressing a smile. And she says,
- 14:29you know, I've had a chance to look through your very thin personnel file.
- 14:34And I can tell you, you are lucky to be here because we don't hire people like you.
- 14:39We hire people with graduate degrees and people with work experience and a track
- 14:45record of performance. You have none of that.
- 14:48So my advice to you is get a graduate degree as soon as you can and make sure
- 14:54every performance you get from now on is as good as you can do.
- 14:59And I thought, this is really brutal. This is not at all what I expected.
- 15:04But she's not wrong. So I went to Georgetown University and applied.
- 15:10They accepted me in the School of Foreign Service. I spent two years going at
- 15:14night to get my degree, and I changed everything about the way I worked.
- 15:19I was the first one in in the morning, the last one to leave.
- 15:23I volunteered to work holidays.
- 15:25I was always asking the branch chief for more things to do.
- 15:28And I think that changed everything for me.
- 15:32I don't think I ever worked another eight-hour day in my life.
- 15:36In fact, those first six months is probably the only eight-hour days I ever worked at CIA.
- 15:42But you know what? It's easy because the whole,
- 15:46Agency is very motivated. Things are going on 24 hours a day.
- 15:50Another thing that really impressed
- 15:52me was it isn't unusual to see people running down the corridors.
- 15:58At first, it was startling, but then it's like it happens.
- 16:02I don't think you'd see that at another federal agency.
- 16:06At a certain point, we'd say either something went really well or something went really badly.
- 16:11But the kind of work we do there, there can be emergencies.
- 16:15So you do see a lot of that. And I thought this is kind of the atmosphere I
- 16:20think I'd be really happy. It's consequential.
- 16:22You're doing something that matters and that time matters and that being as
- 16:26good as you can and as fast as you can be, it matters.
- 16:29So that was, I think those early days were good learning days for me. And over time I did.
- 16:37Try to find something a little more in my league that was not as technical.
- 16:42And it happened to be in my best friend's office.
- 16:45And this is a little bit funny.
- 16:48I ended up with a missile account that was as boring as it possibly could.
- 16:54There was SS-4 and SS-5 missiles that were like 50 years old. What are those?
- 16:59Those are medium range and intermediate range ballistic missiles.
- 17:02So they were targeted at NATO.
- 17:04And we've known about them forever. They have silos in the ground. We can count them.
- 17:09Nobody has any questions about them at all, but that was my account.
- 17:14You just check on them every once in a while. I was like, I'm working with my
- 17:17friend. I've got this boring missile account.
- 17:19But six months in, the Russians deployed the SS-20 mobile missile with refires,
- 17:27and it was a game changer.
- 17:29Everyone was shocked because now we can't count them. now we
- 17:32don't know where they are and we were in arms control negotiations
- 17:35and i had to brief everyone i
- 17:38was briefing congressmen and senators i was
- 17:41flying to europe to brief our nato allies i had a hot account i was writing
- 17:48papers that everyone was reading everyone was hungry for more information i
- 17:53felt like i just fell into like the best thing ever by accident and i think the reason i think,
- 18:01They got to see that I can do the job. Yeah. I can write. I can brief.
- 18:06I can. You can speak to people. I can speak to people. She's not bad.
- 18:09The organization started this new program called Analyst Overseas.
- 18:15Okay. The first location was Warsaw, Poland. I thought, I'm going to apply because
- 18:19my best friend is now in Geneva.
- 18:22And we can meet in the middle. We can vacation together.
- 18:27I applied and I got it because they already knew me. Yes. They saw me perform
- 18:32and said, yeah, she can do it.
- 18:34So they sent me to Polish language for a whole year, which was torture, one-on-one.
- 18:39It's the hardest thing ever. You have a monkey on your back every waking hour.
- 18:44So I get through it. I speak Polish. I'm sitting on the plane.
- 18:49I'm still 26 years old. I'm sitting on the plane thinking I have a one-way ticket
- 18:54to a communist country under martial law.
- 18:58Like, is this a good idea? Oh, my gosh.
- 19:01Now, are you, do you have a weapon at this point? Are you given a weapon?
- 19:04Do you get one when you get there, when you get into like, how does that work?
- 19:08Because we watch all these silly movies that portray the CIA in all these different
- 19:12ways. And I'm never really sure what's actually true.
- 19:14In that particular job, there was no requirement for weapons training.
- 19:18But in that job, I did not need it, did not have it.
- 19:22And that two years went really fast. It was an exciting time because this was
- 19:27the beginning of the fall of Eastern Europe. You had solidarity there.
- 19:30We're reporting on the riots. And it was a great two years.
- 19:36When I came back, my Polish was pretty fluent as you're living there that long.
- 19:40Within two weeks, the director of operations contacts me and asks me to come work for them.
- 19:47If I do, they will put me through training to be an operations officer.
- 19:51I'll be the fighter pilot. It's what I always wanted.
- 19:54You did. I got there. The path was the way it was supposed to be.
- 19:57Yeah, and that language made a difference because I was now maybe the best Polish
- 20:03speaker in the whole division.
- 20:05And when I got my training to become a case officer, you can't learn that in college.
- 20:10Yet, no. We have our own training down at We Call the Farm for about a year. It's really intense.
- 20:16I became an operations officer, refer to it as a headquarters operations officer,
- 20:22meaning whenever agents come out and they want to be met, they have a phone
- 20:28number we give them to call and that will trigger a meeting.
- 20:31Okay. So I'll fly out. If he calls, I'll fly out two days later and meet him
- 20:35at the train station. Got it. So I was meeting agents all over Europe.
- 20:39And I was getting my fighter pilot credentials, right? So now I'm a player.
- 20:44I'm not, you know, some girl looking for a better job.
- 20:48That was really amazing. So I stayed with SE Division for about eight years.
- 20:55Were you all over the world? All over the world. And it was great.
- 20:59I mean, I really enjoyed it. But I couldn't do it forever.
- 21:03And when the wall came down, the poor division, they had a lot of restructuring to do.
- 21:09And they had to change everything. And I thought, you know what,
- 21:11this is a good time for me to get out and start working on my performance precepts.
- 21:16You have to do certain jobs to be considered for your next promotion.
- 21:20So I had to work in the counterintelligence center. I had to go to a senior school.
- 21:25And I had to get a major group sheet job. And I thought, I'm just going to start working on that.
- 21:30Perfect timing and so I was able to go to the National War College got my master's
- 21:38degree so two master's degree on CIA didn't pay a penny.
- 21:42And I got the CIC box checked, and I had to get a major management job.
- 21:48And the first one I applied to, I got, it's like 500 people,
- 21:53like four branches. And I thought, this is going to be great.
- 21:57Oh, my gosh. And so I feel like I'm on my way. I'm going to get my 15. It's going to happen.
- 22:02Everything's been set up, and I get my 15. the man in charge of the division,
- 22:08unbeknownst to me, had made a pitch to the director of operations that I should
- 22:12take one of two executive assistant positions on the seventh floor.
- 22:16The seventh floor is where all the senior executives are at CIA.
- 22:19And the director of operations is in charge of all operations at the CIA.
- 22:25And so having a job up there is like gold because not only does everyone know
- 22:30you at that point, but you get to meet everyone. Now, it can be tricky because
- 22:35if you face plant, everyone will know.
- 22:37Like you are on a big stage. So you've got to really be sure that you know what
- 22:43you're doing and work as hard as you can. I did that.
- 22:48One of two executive assistants on the day that 9-11 happened.
- 22:53And I was on the seventh floor. I'd just given my first briefing of the morning.
- 22:57I gave two, one at seven and one at nine.
- 22:59And we're just watching TV and seeing that aircraft crash into the Twin Towers.
- 23:04We all started walking to the director's office for the nine o'clock briefing.
- 23:09This is the head of the CIA.
- 23:11And we watched the second one. We thought, it's intentional.
- 23:14I think we're under attack.
- 23:16We thought that one aircraft was going to CIA because we'd been chasing bin
- 23:21Laden for many years, waiting for the Twin Towers.
- 23:24Al Qaeda knew that CIA was hot
- 23:26on their trail. So we just felt like that plane could be coming our way.
- 23:32So we evacuated the building. Everyone's getting their keys and their wallets.
- 23:36My boss says to me, Karen, grab everything that's important.
- 23:43Like he's absolving himself of doing anything and he's going to say,
- 23:47well, I told her to get the important stuff. I was like, what is that?
- 23:51So I ended up grabbing the three ring binder. We had it super thick.
- 23:57It's got every phone number of everyone at the White House, at the Pentagon,
- 24:01at the Secretary of State, has all our foreign partners' phone numbers.
- 24:06I brought the right thing. You brought the right thing. I brought the right
- 24:09thing. That was a lot of pressure.
- 24:11Well, yeah, because what are you going to do, bring up a computer down?
- 24:13Where are you even going to set it up? You can't. Thank God it was in paper.
- 24:17Yeah, and thank God it was something that was available to grab.
- 24:20It was some kind of safe or whatever.
- 24:22It went as well as it could go. And then from there, we just watched the whole thing unravel.
- 24:28And then CIA became all focused on counterterrorism.
- 24:33That was where I shifted. I was doing Russian, Soviet, East European stuff and
- 24:38then became a counterterrorist specialist because that's what the White House cares about.
- 24:42That's what the world cared about. That's where you wanted to be.
- 24:44You wanted to be in the fight. Did they start transitioning everyone that was in there?
- 24:48Like everyone else, as you transitioned, were people all transitioning towards
- 24:53counterintelligence? There was a huge push.
- 24:56People wanted to be there. They were abandoning their jobs, but the rest of
- 25:00the agency and the counterterrorist center grew.
- 25:04Civilians that were like, sign me up. There were. Firefighters,
- 25:07Marines, put me in the Army.
- 25:09Everyone. It changed. It changed. Everybody was on the same sheet.
- 25:12We got to find the bad guys.
- 25:13This counterterrorist center was huge. One of the men I had met on the seventh
- 25:18floor, really one of my heroes, an agency legend, was the chief of operations
- 25:25at the Counterterrorist Center.
- 25:27So he's kind of running the show, basically. He asked me to be his deputies.
- 25:32I am so happy. I love this man so much. And I've got the best job.
- 25:37Within a month of my arrival, he asked me to go on a 30-day TDY to a secret
- 25:44location in Southeast Asia. What is a TDY?
- 25:47Temporary duty. Okay. So 30 days in the field.
- 25:51I'll have about 15 people there working for me. So I do it. And it's exactly
- 25:55on the one-year anniversary of 9-11.
- 25:58So it was kind of like everyone remembers that, too. because it's still so raw.
- 26:04And right before I'm coming home, I get a phone call from headquarters and the
- 26:11director of central intelligence has asked me to be his executive assistant.
- 26:16Holy cow. Which, of course, I'm going to say yes to. You don't say no to that.
- 26:20And I did. It's supposed to be a one-year job because it's really hard.
- 26:25You have to be there before he gets there and you can't leave before he leaves.
- 26:30And he starts every morning with the president of the United States. This is a huge job.
- 26:37Have you heard of the president's daily brief?