CX Leadership: The Servant Challenger Mindset Explained
Most companies think an AI strategy starts with technology. Nate Brown, founder of CX Accelerator, thinks it starts with trust.
In this episode, Gina Gibson sits down with Nate to talk about the "servant challenger" mindset, the organizational silos he calls the Great Convergence, and why the Edelman Trust Barometer says leadership trust is at an all-time low right now. Nate also shares a real transformation story about an organization getting "addicted to customer curiosity," and previews what's next for CX Accelerator, including an International CX Day event live in Nashville on October…
The skinny
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