108. Operational Noise - what is it and how to quieten it down for increased customer satisfaction

The Real Solutions Business Podcast · May 28, 2026 · 36m

I am joined by Nabilah Chivelkar from Thryv Australia and New Zealand. Nabilah is a Senior Sales Effectiveness Coach and works with small businesses to improve how they operate, communicate, and ultimately deliver for their customers.

Nabilah joins me to talk about what she describes as “operational noise” the day-to-day inefficiencies, systems, and processes that quietly erode time, energy, and customer experience. We explore how this shows up in real businesses and the impact it can have on trust, momentum, and growth.

We also discuss the growing gap between what businesses think they are…