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A Locked Complaint Box in Greece: Learning From Customer Complaints, or Just Bureaucracy?
I just got back from a vacation that included some time in Greece. On the way to the airport, we stopped for a slow, delicious breakfast at a seaside cafe. Excellent food, better view. Check out the menu and some photos: On the way out, tucked by the door, I noticed something I'd never seen before: a locked metal box on the wall labeled, in Greek and English, “Complaint Box.” Next to it sat a […] The post A Locked Complaint Box in Greece: Learning From Customer Complaints, or Just Bureaucracy? by Mark Graban appeared first at Lean Blog by Mark Graban.
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