Latest / Honest Esthetician Education / Pumpkin Spice & Skincare Advice With Glow On Studios

Transcript

Pumpkin Spice & Skincare Advice With Glow On Studios · Honest Esthetician Education

• 0:00
  Hi guys, I'm here with Maddie from Glow On Studios.
• 0:02
  Welcome to our podcast, Pumpkin Spice and Skin Care Advice.
• 0:06
  Cheers.
• 0:07
  Cheers.
• 0:08
  I want to talk about that first.
• 0:09
  I know a lot of estheticians have been struggling a little bit during the summer.
• 0:14
  I know that we're all excited for fall because this is our busy season.
• 0:17
  How was summer for you as a business owner?
• 0:20
  Yeah, I mean, summer, this summer in particular, was probably one of my roughest summers.
• 0:26
  Like, summer's always kind of slow.
• 0:27
  Yeah.
• 0:28
  People are going out of town.
• 0:29
  They're going on vacations.
• 0:31
  Like, their life is just crazy.
• 0:32
  They want to go out in the sun.
• 0:34
  Personally, my most popular service is chemical peels.
• 0:37
  Like, those don't really happen in the summertime.
• 0:41
  So, yeah, summertime's slow.
• 0:43
  This summer, I experienced, like, a ton of last-minute cancellations.
• 0:47
  Wow.
• 0:47
  Yeah.
• 0:48
  And I do have, you know, a 48-hour policy where you can't cancel or reschedule within 48 hours without paying a fee.
• 0:56
  But this year, like a week before, I'd be completely booked.
• 0:59
  And then, you know, a week before, people would cancel or reschedule their appointment or push it out.
• 1:03
  And, like, that really messes with our schedule.
• 1:06
  I don't really think clients are aware of that.
• 1:09
  And maybe it's just like, oh, you know, I want to do this thing this weekend.
• 1:13
  So let me just reschedule that.
• 1:14
  And it's kind of worth second thought.
• 1:16
  Yeah.
• 1:17
  It's almost worse because you're holding that spot for so long and then you have to last minute fill it.
• 1:23
  And we appreciate our dedicated clients.
• 1:25
  Yeah.
• 1:25
  But it is so hard as a business owner.
• 1:27
  Yeah.
• 1:27
  We have to fill that spot last minute.
• 1:29
  Yeah.
• 1:29
  So it's...
• 1:30
  Did you just recently, I saw that you updated your cancellation policy.
• 1:34
  What was it before again and what is it now?
• 1:37
  Yeah, so my cancellation policy is 48 hours.
• 1:40
  Like if you reschedule within 48 hours, you have to pay for 50% of your appointment.
• 1:44
  If you like no show or cancel the moment of, then you are paying for your appointment.
• 1:50
  There's no way I can get that filled.
• 1:53
  Um, so it's not, you know, I'm just sitting here like trying to take people's money.
• 1:57
  It's like, no, you booked that.
• 1:58
  I expected to make that money.
• 1:59
  Like, unfortunately, that is what it is.
• 2:02
  Exactly.
• 2:03
  But I did install a deposit policy, which has been really, really helpful.
• 2:08
  So basically, I'll reach out to clients once they book an appointment.
• 2:12
  I'll take a deposit from them and then the deposit is non-refundable.
• 2:16
  So if they cancel their appointment, they don't get it back.
• 2:19
  But they can apply the deposit towards their appointment when they come in.
• 2:22
  Yeah.
• 2:23
  um or they can just like move it to the next month's appointment have you noticed what's your deposit if you don't mind me asking yeah it's 50 yeah okay nice yeah i was like i've shared it yeah no that's awesome um have you noticed a difference of like seriousness when people are booking their appointments have you noticed some people kind of not booking appointments because of that or how has the transition been for you
• 2:44
  Yeah, I mean, that's kind of hard for me to say because it's nearing fall time, which is personally like my busy season.
• 2:51
  So I've become more and more booked in the fall.
• 2:54
  So it's hard to say if like people are hesitant to book now.
• 2:58
  But when I book people, you know, I sit there and I tell them like we have this deposit policy in place.
• 3:03
  If you're not sure that you can make this appointment, don't schedule it.
• 3:06
  Yeah.
• 3:07
  So I think more and more people are like, okay, let me go home, like, look at my calendar, like, take it more seriously.
• 3:12
  Yeah.
• 3:13
  Which, at the end of the day, like, we are a business.
• 3:15
  No matter how small we are, no matter, you know, how much money you make, how many clients you make, you're a business and you should be taken seriously.
• 3:22
  Yeah, totally.
• 3:23
  I mean, I've noticed that from personal experiences that the second that I...
• 3:27
  required a dollar amount to book an appointment, people are taking it way more seriously.
• 3:32
  Yeah.
• 3:32
  Does your booking system allow them to cancel?
• 3:35
  Or is it once it hits that 48 hours, it just doesn't allow them to do anything?
• 3:39
  Yeah, once it hits that 48 hours, they can't cancel.
• 3:41
  Have you had people with cards that don't work when you try to charge it?
• 3:46
  Yes.
• 3:47
  I've had that happen before too.
• 3:48
  So I'm just wondering if that's something that's normal in the SD community.
• 3:52
  What booking system?
• 3:55
  I use Square booking, so it takes their credit card and it holds that and then I can charge that credit card.
• 4:02
  But yeah, if they no-show, you know, I would say half the time if they no-show, I charge the credit card.
• 4:08
  It doesn't go through.
• 4:10
  So I don't know if they've put like a faulty credit card or a credit card that's expired.
• 4:15
  I don't know if they're like if Square runs the credit card just to see if it's approved or just...
• 4:21
  takes a number and like guarantees it you know I I don't know yeah um do you like Square as a booking system I do I mean I don't think anyone's truly fully happy with any booking system like they all have it their faults Square charges me a lot every month um but I do also have like the most membership that you can and I do all the things and so
• 4:43
  you know yeah do you feel like the since you're obviously on a higher membership tier do you get like all the marketing and the text messages like full access kind of unlimited with square i mean i pay for like the highest membership tier but i also pay extra for email marketing and gotcha so that's kind of annoying i'm like that should be included but yeah no i mean square i've heard
• 5:05
  good things about.
• 5:06
  It's just that they have higher processing fees, from my understanding.
• 5:09
  Yeah.
• 5:09
  Would you, have you tried anything else before, as far as booking systems go?
• 5:13
  I haven't, and it's like, at this point, I'm all in Square.
• 5:17
  Yeah, totally.
• 5:18
  It would be so annoying to switch it up.
• 5:20
  My website's through Square, you know, my client's
• 5:23
  all their histories through square so yeah no totally i mean there's nothing wrong with that i was just curious i hated it i would be like yeah there's no reason to i mean i think it's really worth the convenience of paying more to have something that's consistent something that you know something that does work well for you yeah so i was just curious if you loved square obviously we pay a price for the thing for the things that we love yeah
• 5:47
  But yeah, I personally have Boulevard and I love Boulevard.
• 5:50
  So I was just curious.
• 5:51
  I've never heard of that.
• 5:52
  Yeah, it's a newer, I feel like it's been in the space, but it's newer to the market.
• 5:58
  And I've seen a lot of people switch over to Boulevard.
• 6:00
  So I'd-
• 6:01
  I would look into that for sure.
• 6:02
  Since you're planning on having multiple employees, I would definitely recommend it.
• 6:08
  I think if you're planning on, are you planning on still having a storefront one day?
• 6:12
  I know last time we talked.
• 6:14
  Yeah.
• 6:14
  How was your thought process with that been?
• 6:16
  Yeah, that's definitely still a goal.
• 6:19
  You know, I signed a lease here, so I'm here until that lease is over and we'll see if, you know, the stars aligned and I find a place and
• 6:28
  Yeah, but that's definitely the goal.
• 6:30
  Has it been fun, like, kind of exploring storefront locations, kind of putting your dreams to life?
• 6:36
  It is, but, oh, my God, it's so expensive.
• 6:40
  Yeah.
• 6:41
  No one wants to talk about the price tag that a storefront comes with.
• 6:44
  No, like, it's so fun to imagine it, but, like, you get humbled so quickly.
• 6:49
  Yeah.
• 6:49
  Because you go into a space and it's, like, you know, not what the pictures look like.
• 6:54
  And then you're, like, okay, I have to put this and this and this into it.
• 6:58
  And then that price just like doubles and triples.
• 7:00
  And like what you think you might have to invest is 10 times more.
• 7:04
  Yeah.
• 7:05
  Oh, my gosh.
• 7:06
  It's insane.
• 7:06
  We like have been researching a little bit and it definitely comes with a cost.
• 7:10
  But obviously you're exposed to more businesses, more people walking through.
• 7:15
  you know, a common area, things like that.
• 7:17
  I know that you were hiring, you just hired on your first employee last time that I saw you and you're hiring again.
• 7:24
  What are your goals, your plans with Glow On?
• 7:28
  Yeah, I mean, I think eventually, like I'd like a small team.
• 7:31
  I don't want anything crazy.
• 7:34
  You know, I want to be able to just handle it on my own.
• 7:37
  I don't want to be bought out by someone bigger.
• 7:39
  Yeah.
• 7:40
  I'm not sure if I would want like a business partner.
• 7:43
  I'm kind of open to anything right now.
• 7:45
  I feel like having an expectation can sometimes either let you down or, you know, things can change and you just kind of have to go with it as a business owner, like a little bit.
• 7:57
  So yeah, you know, I definitely want a small team under me and a storefront location and I just want to be able to help more people's skin.
• 8:04
  Totally.
• 8:05
  And then for the storefront location and hiring an employee, things like that, what are things that you look for in,
• 8:12
  since this is going to be your second time hiring around, what would you say are the biggest things that you look for and things that you saw the first time, maybe expectations that you had and going into it a second time?
• 8:23
  Yeah.
• 8:23
  I mean, I was very quickly humbled after bringing on my first employee.
• 8:27
  Like I really thought that I could train someone for a month and then be able to
• 8:31
  have them perform facials.
• 8:34
  And that wasn't the case.
• 8:35
  You know, every hire that you're going to hire is completely different.
• 8:39
  So every employee is completely different.
• 8:42
  Um, and so it can all change, but I think my expectations were probably way too high and I had to bring those down a little bit and do it at a more slower pace, um, which was probably good for me, good for her, but like, it's just good to kind of go in with a little bit more, not necessarily patience, but kind of patience.
• 9:00
  Yeah, totally.
• 9:02
  I think that we all are learning when we're first getting started.
• 9:05
  I actually hired on somebody as well when I was going on maternity leave.
• 9:10
  And I had so much expectations of what I thought the process was going to be like things that I kind of same thing, like the pace of things, bringing on, you know, one service at a time and realizing quickly that maybe somebody isn't ready to grow that fast, or maybe somebody is ready to
• 9:28
  offer every single service.
• 9:29
  So like trying to figure out that medium of, you know, making your employees happy and, you know, also taking care of yourself at the same time.
• 9:37
  Yeah.
• 9:38
  Would you say that as far as hiring out with employees, do you see like any characteristics that you like are specifically looking for?
• 9:47
  Because I know the first time that we chatted, you were like, I want somebody like,
• 9:51
  anyone's teachable, anyone's moldable, you know?
• 9:54
  Yeah.
• 9:54
  So what are your thoughts on having an employee and kind of going into it?
• 9:58
  Do you want somebody a little bit more hands-on or hands-off, if that makes sense?
• 10:03
  Yeah, I mean, I think that...
• 10:06
  I would be open to anything, but I think the most important thing as a boss, like, coming into training another employee is, like, being open to whoever they are.
• 10:15
  Yeah.
• 10:15
  Like, whoever a person is, whoever your employee is, you can't change that.
• 10:19
  Yeah.
• 10:19
  And you have to mold and adapt your expectations to fit that person.
• 10:24
  Yeah.
• 10:24
  And so, you know, my first hire, Bailey, she wasn't, like, the most outgoing person.
• 10:27
  She's really shy, and so she's not someone I'm gonna put in front of a
• 10:32
  have, you know, market my entire business, but like someone else might be better for that.
• 10:37
  Yeah.
• 10:38
  And so, yeah, you just kind of have to go with who you're given.
• 10:42
  I would say in regards to like finding someone while you're hiring with a certain personality, I think that's really hard because people don't come in exactly who they are when you're interviewing.
• 10:54
  And,
• 10:56
  And, you know, they're always going to put their best face forward.
• 10:58
  So you kind of like get to know them after the hiring process.
• 11:02
  Yeah.
• 11:03
  And then you find the best place for them in your team.
• 11:06
  Yeah, no, absolutely.
• 11:07
  That's such great advice.
• 11:08
  I mean, expectations versus reality things of that.
• 11:11
  It's not perfect when you're going through the hiring process for sure.
• 11:14
  Yeah.
• 11:15
  As far as your like sources of getting new clients in the door, was it easy for her to
• 11:22
  get new clients were people okay with transitioning i mean i think that's something that when we hire on we're giving our trust into somebody you know with our baby in our business so how was that transition was it mostly new clients coming in the door were you handing off some clients to bailey yeah so it was mostly clients that were already established with me or new clients that were booking with me i would have them book their follow-ups with bailey
• 11:44
  Okay, awesome.
• 11:45
  Majority of your clients do come from Instagram still.
• 11:49
  Do you do any Google marketing or anything like that?
• 11:52
  I don't.
• 11:52
  Yeah, no, I don't.
• 11:54
  I encourage my clients to leave Google reviews because I do think those help.
• 11:57
  And we do get like a lot of website visits from Google.
• 12:00
  Yeah.
• 12:01
  But I have yet to have a client, a single client come in and say, oh, yeah, I found you from Google.
• 12:06
  It's all Instagram or my friend or I go to another member of the collective.
• 12:11
  And I know you said that your biggest thing with Instagram is before and after.
• 12:16
  Is that the biggest thing you would recommend for somebody who is trying to get clients on Instagram?
• 12:22
  Or have you seen an increase in like reels, like of clients telling you where they found you from?
• 12:28
  Yeah.
• 12:28
  Yeah.
• 12:29
  Yeah, I think for client attraction, like before and afters, you know, they need to see the work to actually be seen on social media.
• 12:37
  I think reels is really the way to go nowadays.
• 12:40
  Like that's kind of how you get the most views and the most following.
• 12:44
  But for clients specifically...
• 12:47
  before and afters yeah you're before and afters again i say every time but they're so good um have you done a lot like any like education with lira lately i know that you just went to an event like how long ago was that though um i went to an event mother's day so that was may okay a really long time ago and then i went to yesterday i know
• 13:06
  I went to a recent, like, Sacramento Skin and Body show.
• 13:10
  Okay.
• 13:11
  And sat in on a class of theirs.
• 13:13
  I haven't done any education with Lyra, like, one-on-one.
• 13:18
  I would love to.
• 13:18
  I'd be super open to it.
• 13:20
  Yeah.
• 13:21
  I've been in talks for some things.
• 13:24
  Yeah.
• 13:24
  Yeah.
• 13:25
  Nothing yet.
• 13:26
  As far as the most recent one that you, the show that you went to, would you recommend it?
• 13:31
  Did you like it?
• 13:32
  Like, what did you, for somebody who is obviously trying to learn and grow, educate themselves, would you say like those types of events are worth it?
• 13:41
  No.
• 13:42
  Okay.
• 13:43
  Okay.
• 13:43
  So I have some, a little bit of tea.
• 13:47
  Okay.
• 13:47
  A little bit of pumpkin spice.
• 13:48
  Okay.
• 13:49
  Speaking of that, let's cheers in between.
• 13:51
  I haven't taken one sip of mine.
• 13:53
  You should actually take a sip.
• 13:54
  It's really good.
• 13:55
  Ooh.
• 13:58
  Wow, that is really good.
• 13:59
  It's a little strong.
• 14:00
  I feel like, I know, we didn't stir the tea.
• 14:04
  You know what I mean.
• 14:06
  Didn't stir the pumpkin spice.
• 14:07
  Yes.
• 14:09
  Yeah, so I went to the Sacramento Skin and Body Show.
• 14:12
  And to be fair, this was my first time going.
• 14:15
  I'd never gone before.
• 14:17
  And I did have a girlfriend who went and she said, like, previous years have been way bigger.
• 14:22
  Mm-hmm.
• 14:23
  For me, I don't really love the shows so much.
• 14:30
  It just feels like a lot of people are selling you stuff.
• 14:32
  Yeah.
• 14:32
  And, like, I don't know how it works in the treatment room.
• 14:36
  I don't know enough about your business to really know, like, what you're all about, your success, what you even carry.
• 14:45
  I think it's nice to mingle, but, like, you can't even mingle with fellow estheticians.
• 14:50
  You're just mingling with the companies.
• 14:52
  Yeah.
• 14:53
  So, yeah, I feel like there needs to be something in place for estheticians to, like, socialize and not...
• 15:00
  Like every corner I turned, I was being sold another product.
• 15:03
  Oh, my gosh.
• 15:04
  It's so overwhelming.
• 15:05
  For me, that's just like not my thing.
• 15:07
  Yeah.
• 15:07
  I want to be sold something.
• 15:09
  Totally.
• 15:09
  So the purpose of that show is basically for people to sell to you.
• 15:13
  Yeah.
• 15:14
  How is that in comparison to Vegas?
• 15:16
  I mean, is there more mingling or is it kind of the same concept?
• 15:19
  It's the same concept in Vegas, but it's so much bigger.
• 15:23
  So there's more options.
• 15:24
  There's also a lot more classes.
• 15:26
  I've only been to a handful of classes at those kinds of things.
• 15:29
  So I don't really like know too many things about the classes.
• 15:34
  I did really like the Lyra class.
• 15:35
  I wasn't expecting to go.
• 15:37
  And so I only sat in for a little bit of it for me to like.
• 15:42
  I was kind of so overstimulated at the Skin and Body show.
• 15:47
  Yeah.
• 15:47
  Like walking around and talking to so many different companies that were trying to sell me something.
• 15:52
  Sitting in a class for an hour and a half was just like, my brain can't even handle this.
• 15:57
  Yeah.
• 15:58
  You're like, I'm so, yeah, no.
• 16:00
  Yeah.
• 16:00
  So I sat in there for like 30 minutes.
• 16:02
  I always want to support Lyra, but unfortunately, like I kind of had to.
• 16:06
  Sometimes you're just brain dead.
• 16:08
  Yeah.
• 16:08
  I was like, I'm not even processing this information.
• 16:12
  And I have attended every single Lyra class that they offer.
• 16:16
  So, like, I've also heard this information before.
• 16:18
  I think for someone who's never heard that information before, maybe doing, like, a day full of classes that you want to go to.
• 16:26
  And then another day just, like, kind of walking around.
• 16:28
  Yeah.
• 16:29
  Yeah.
• 16:29
  Especially for me, I'm not trying to bring in any new products or treatments into my treatment room.
• 16:34
  I'm always open to learn what's out there.
• 16:37
  And if there's anything new, I'm so open to it, but I'm not like, I need this one thing.
• 16:43
  I wish that there was less sales and just more education about it because I feel like you would almost consider something more if somebody was just educating you on it and just...
• 16:52
  I mean, I guess if you're going into the mindset of I'm coming here to get a deal, it might be beneficial.
• 16:58
  Yeah.
• 16:58
  But if you're just trying to, you know, get some feelers out, it's just overwhelming for sure.
• 17:04
  I mean, I've I've never that's our goal to go to Vegas next year.
• 17:08
  Oh, yeah.
• 17:10
  I obviously was pregnant.
• 17:11
  Like if she her due date was on the day of the Vegas convention.
• 17:14
  I was like, no, I'm not going to risk that.
• 17:17
  When was she due?
• 17:18
  She was due or when was she born?
• 17:20
  27th.
• 17:20
  June 27th.
• 17:21
  And it was literally the day of the Vegas convention, I believe.
• 17:25
  And she was born?
• 17:25
  On the 27th.
• 17:26
  It was something in the lines of that same week.
• 17:29
  June 29th.
• 17:30
  Oh, my gosh.
• 17:31
  You guys are twinsies.
• 17:32
  My little birthday twin.
• 17:33
  Yes.
• 17:33
  She's so cute.
• 17:34
  Aw, thank you.
• 17:35
  She's the cutest baby.
• 17:37
  I appreciate that.
• 17:38
  It's been so hard to navigate motherhood.
• 17:41
  And I have a son who's seven.
• 17:43
  And her just being...
• 17:46
  a one-year-old all over the place.
• 17:48
  It's so interesting this new season that I've been going into because it's hard to manage everything.
• 17:53
  It's hard to manage a business, your family, and, you know, trying to have a community in the aesthetic space.
• 18:00
  How do you like to
• 18:02
  have community do you feel like there is a community in the aesthetic space or for sure i mean like i think there's a lot of hate towards the beauty industry and like you know rumors of pettiness and drama and of course there is right like you know we're all women yeah some of too many women well we're not all women there's some great guy estes but there's a lot of women in one space and so yes there's some drama there's some pettiness like we all see it we all know when it when it happens
• 18:30
  But there's also a lot of love and like appreciation and people like supporting each other.
• 18:37
  So I think I found like my little community of like, you know, solid SD besties that I can hit up and when I need them.
• 18:46
  And, you know, Rachel, you just did a podcast with like I would literally buy anything that woman sold me.
• 18:51
  I know.
• 18:51
  Right.
• 18:51
  She's good.
• 18:53
  She's amazing.
• 18:54
  She's good.
• 18:54
  But yeah, if she has like a new treatment she's obsessed with, I'm like, oh, girl, tell me more.
• 18:58
  Yeah.
• 18:58
  Yeah.
• 18:59
  Yeah.
• 19:00
  Her community is strong as people that she... And she's just such a sweet person.
• 19:05
  I think it's just so refreshing to have people like that in this space.
• 19:10
  Community can just be like you liking and commenting on people's stuff.
• 19:13
  You know, like, I mean, there's...
• 19:15
  It doesn't take much.
• 19:15
  Yeah.
• 19:16
  It's so, like, quote-unquote easy.
• 19:17
  But I'm glad that we do have, you know, in the aesthetic space that I'm like, keep me out of it.
• 19:22
  I just... Just let me have my podcast and pumpkin spice everything.
• 19:27
  Yeah.
• 19:27
  and skincare advice yes exactly well cheers to harvesting the skincare advice yes it was so much fun pumpkin spice all the things but it's been so fun chatting with you maddie she's one of my besties i hope you guys enjoyed this episode make sure you like comment and subscribe and we'll see you next time bye so we have our pumpkin spice are we going for it at the same time okay
• 19:56
  who is the better poor?
• 19:57
  Definitely Victoria.
• 20:00
  Oh my gosh, I think I learned a new skill.
• 20:02
  Maybe I shouldn't, I should be a bartender.
• 20:04
  Oh my gosh.
• 20:06
  It's falling.
• 20:07
  Maybe it's the cup.
• 20:08
  Oh my gosh.
• 20:09
  I feel like it's the cup in my defense.
• 20:11
  I cannot, I think it is.
• 20:12
  Okay.
• 20:14
  Well, I will bring a spice.
• 20:16
  Chris, there's some towels in that cup right behind you.
• 20:19
  We have Chris here, our assistant in the back.
• 20:21
  Do you want a little bit more so you don't have to?
• 20:24
  Okay.
• 20:24
  Yeah.
• 20:25
  Do maybe do your cup.
• 20:26
  Yeah.
• 20:26
  Let's do my cup.
• 20:27
  Okay.
• 20:27
  The big cabinet right there.
• 20:29
  Oh, there's just one in here.
• 20:30
  Is this one okay?
• 20:31
  Yes.
• 20:31
  Perfect.
• 20:31
  Okay.
• 20:32
  We can't have a mess on the podcast.
• 20:36
  Okay.
• 20:36
  Oh, that's my cider towel.
• 20:38
  Yeah.
• 20:39
  Okay.
• 20:40
  Perfect.
• 20:41
  And then we're just going to eyeball it, right?
• 20:43
  Hang on.
• 20:43
  You tell me.
• 20:44
  Oh, no.
• 20:45
  She's up here cleaning up.
• 20:46
  I'm like pouring in.
• 20:50
  I think these should come out of the way.
• 20:58
  Help, please.
• 20:59
  Help.
• 20:59
  Take away.
• 21:02
  Okay.
• 21:03
  Okay.
• 21:03
  Alrighty.
• 21:04
  We're good.
• 21:05
  We're a little online.
• 21:06
  Here you go.
• 21:08
  Shots.
• 21:09
  Oh, that's a lot.
• 21:10
  Sorry.
• 21:10
  Okay.
• 21:12
  We're getting our assistant drunk.
• 21:15
  I'm going to spice this up for the podcast.
• 21:17
  This theme of today's podcast is pumpkin spice and skincare advice.
• 21:21
  We're super excited.
• 21:22
  Okay.
• 21:23
  You tell me when to stop.
• 21:25
  I feel like that's good.
• 21:26
  Okay.
• 21:26
  You tell me what to stop.
• 21:27
  Oh, we should have gotten little stirs.
• 21:29
  Me telling you to stop on yours.
• 21:31
  That's good.
• 21:32
  Okay.
• 21:33
  Alrighty.
• 21:34
  So we're spicing it up for our podcast today.
• 21:37
  If you guys saw the last episode, we did Rose and PJ.
• 21:40
  So we're super excited to chat today.
• 21:43
  Again, I'm here with Maddie from Go On Studios.
• 21:45
  We love a theme.
• 21:46
  I know.
• 21:47
  This is our thing for the podcast is a theme.
• 21:49
  So super, super excited to have her on today.
• 21:53
  And since we're transitioning from summer to fall, what better way to do it than have a