Latest / #WisdomOfWomen Show / Unleashing Potential: The Art of Heart Led Leadership with Lori Igleski

Transcript

Unleashing Potential: The Art of Heart Led Leadership with Lori Igleski · #WisdomOfWomen Show

0:00
Welcome
0:00
to
0:01
the
0:01
Wisdom
0:01
of
0:01
Women
0:02
show
0:03
where
0:03
we
0:03
honor
0:04
the
0:04
brilliance,
0:05
resilience
0:06
and
0:06
rising
0:07
power
0:07
of
0:08
women
0:08
in
0:08
business.
0:09
This
0:10
is
0:10
a
0:10
space
0:11
built
0:11
for
0:12
women
0:12
just
0:13
like
0:14
you.
0:15
Visionary,
0:16
driven,
0:17
world
0:17
changing.
0:18
I
0:19
am
0:19
your
0:19
host,
0:19
Coco
0:20
Selman,
0:20
five
0:21
time
0:21
founder,
0:21
impact
0:22
investor
0:22
and
0:23
creator
0:24
of
0:24
the
0:24
Force
0:25
for
0:25
Good
0:25
system.
0:27
Thank
0:27
you
0:27
for
0:27
joining
0:28
us
0:28
today
0:28
as
0:28
we
0:28
illuminate
0:29
the
0:29
path
0:30
to
0:30
unlocking
0:30
opportunities
0:31
and
0:32
prosperity
0:33
for
0:33
women
0:33
led
0:34
enterprises
0:35
by
0:35
amplifying
0:36
the
0:37
voice
0:37
and
0:37
wisdom
0:38
of
0:39
women.
0:40
Today
0:41
we
0:42
have
0:42
with
0:43
us
0:43
a
0:43
wisdom
0:44
wielding
0:45
warrior.
0:46
And
0:46
today
0:47
I
0:47
would
0:47
like
0:47
to
0:48
introduce
0:48
you
0:48
to
0:48
Laurie
0:50
Ingleski,
0:51
a
0:51
transformational
0:52
leader,
0:53
board
0:53
director,
0:54
strategic
0:54
advisor
0:55
and
0:56
the
0:56
founder
0:56
of
0:57
Heart
0:58
Led
0:58
Ventures
0:59
where
0:59
she
1:00
empowers
1:01
organizations
1:01
to
1:01
lead
1:02
authentic,
1:03
enduring
1:04
change.
1:05
After
1:06
a
1:06
decades
1:07
long
1:07
career
1:08
in
1:08
financial
1:09
services,
1:10
including
1:11
leadership
1:11
roles
1:11
at
1:12
JP
1:12
Morgan
1:12
Chase,
1:13
MV
1:13
Financials
1:14
and
1:14
Fifth
1:15
Third
1:16
Bank,
1:16
Lori
1:17
created
1:18
Heart
1:18
Led
1:19
Ventures
1:19
to
1:20
pass
1:20
forward
1:21
the
1:21
wealth
1:22
of
1:22
wisdom
1:23
she
1:23
gained
1:23
through
1:24
her
1:24
over
1:25
35
1:26
large
1:27
scale
1:28
M
1:28
and
1:28
A
1:28
integrations.
1:29
Holy
1:30
cow.
1:31
Known
1:32
for
1:32
blending
1:33
operational
1:34
rigor
1:35
with
1:36
heart
1:36
centered
1:37
leadership,
1:38
Lori
1:39
has
1:39
championed
1:40
the
1:40
client
1:40
and
1:41
employee
1:41
experience
1:43
even
1:43
through
1:44
the
1:44
most
1:45
complex
1:45
changes
1:46
impacting
1:47
hundreds
1:48
of
1:48
thousands
1:49
of
1:49
people.
1:49
Today
1:50
she
1:50
serves
1:50
as
1:50
a
1:50
board
1:51
director
1:51
for
1:51
Smart
1:52
Biz,
1:52
a
1:52
limited
1:53
partner
1:53
and
1:54
at
1:54
How
1:54
Women
1:54
Invest
1:55
and
1:55
an
1:56
executive
1:56
advisory
1:57
board
1:57
member
1:57
of
1:58
How
1:58
Women
1:58
Lead.
1:59
Lori
1:59
is
2:00
a
2:00
fierce
2:00
advocate
2:01
for
2:01
the
2:01
next
2:01
generation
2:02
of
2:02
diverse
2:03
leaders
2:03
and
2:04
a
2:04
guiding
2:04
force
2:05
for
2:05
transformational
2:06
change
2:07
grounded
2:07
in
2:08
authenticity,
2:09
logic
2:10
and
2:10
empathy.
2:12
Welcome,
2:13
Laurie.
2:14
Thank
2:15
you,
2:15
Coco.
2:15
That
2:15
was
2:15
quite
2:16
an
2:16
introduction.
2:17
My
2:17
goodness.
2:19
I'm
2:19
so
2:20
excited
2:20
to
2:20
have
2:20
you
2:21
here
2:21
and
2:21
I've
2:22
had
2:22
this
2:22
opportunity
2:23
to
2:23
get
2:23
to
2:23
know
2:23
you
2:24
through,
2:24
through
2:24
How
2:24
Women
2:24
Lead
2:25
and
2:26
you
2:26
know,
2:26
you're
2:27
just,
2:27
you're,
2:28
you're
2:29
wise
2:29
and
2:30
brilliant
2:30
woman
2:30
and
2:31
I'm
2:31
so
2:31
honored
2:32
to
2:32
have
2:32
you
2:32
here
2:32
to
2:33
talk
2:33
to
2:33
our
2:33
listeners,
2:34
our
2:34
world
2:35
changing
2:35
founders
2:36
today.
2:37
Well,
2:37
I'm
2:37
delighted
2:38
to
2:38
be
2:38
here.
2:38
Thank
2:39
you
2:39
for
2:39
inviting
2:39
me
2:40
and
2:41
I'm
2:41
really
2:41
excited
2:42
about
2:42
what
2:42
we
2:42
can
2:42
cover
2:43
today.
2:43
I
2:43
hope
2:43
that
2:44
it's
2:44
helpful
2:44
to
2:45
your
2:45
audience
2:46
in
2:46
many
2:46
ways.
2:47
So
2:47
thank
2:47
you
2:47
again.
2:48
So
2:49
tell
2:49
us,
2:49
what
2:50
is
2:50
a
2:50
book
2:51
written
2:51
by
2:52
a
2:52
woman
2:53
that
2:53
has
2:54
influenced
2:55
your
2:55
life?
2:56
Okay.
2:57
The
2:58
book
2:58
that
2:58
comes
2:58
to
2:58
mind
2:59
is
2:59
at
2:59
the
2:59
front
3:00
end
3:01
of
3:01
my
3:02
most
3:02
recent
3:03
pivot,
3:03
which
3:03
we'll
3:04
talk
3:04
a
3:04
little
3:04
bit
3:04
about
3:05
today
3:05
and
3:05
the
3:06
last
3:06
five
3:06
or
3:06
six
3:07
years
3:07
of
3:07
my
3:07
professional
3:08
and
3:08
personal
3:09
journey.
3:09
So
3:10
Brene
3:10
Brown,
3:11
which
3:11
many
3:11
people
3:12
follow
3:12
and
3:12
know
3:12
about,
3:13
wrote
3:13
Dare
3:14
to
3:14
Lead
3:14
and
3:15
I
3:15
read
3:15
that
3:15
book
3:16
on
3:16
audio
3:17
during
3:17
the
3:18
early
3:18
days
3:18
of
3:18
COVID
3:19
We
3:19
were
3:19
all
3:19
at
3:20
home.
3:21
The
3:21
one
3:21
thing
3:21
we
3:22
could
3:22
do
3:22
was
3:22
get
3:22
outside
3:23
and
3:23
walk.
3:23
I
3:24
did
3:24
a
3:24
lot
3:24
of
3:24
walking
3:25
with
3:25
audio
3:26
books
3:26
on
3:27
and
3:27
I
3:27
started
3:27
to
3:28
listen
3:28
to
3:28
all
3:28
of
3:28
Brene's
3:29
books,
3:30
the
3:30
one
3:30
that
3:31
really
3:31
impacted
3:31
me
3:31
the
3:32
most
3:32
was
3:32
Dare
3:32
to
3:32
Lead
3:33
because
3:33
that's
3:33
where
3:34
she
3:34
talks
3:34
about
3:34
heart
3:35
led
3:35
leadership.
3:35
And
3:36
that
3:36
is
3:36
what
3:37
inspired
3:38
my
3:38
business
3:39
and
3:40
the
3:40
work
3:40
that
3:40
I
3:41
decided
3:41
I
3:42
wanted
3:42
to
3:42
do
3:43
for
3:43
the
3:44
next
3:44
chapter
3:44
for
3:44
myself
3:45
the
3:45
next
3:45
10,
3:45
15
3:46
years.
3:46
At
3:47
the
3:47
same
3:47
time
3:47
I
3:48
was
3:48
struggling
3:48
in
3:48
my
3:49
current
3:49
corporate
3:49
role.
3:50
I
3:50
was
3:50
in
3:51
that,
3:51
you
3:51
know,
3:51
number
3:52
35
3:52
in
3:53
terms
3:53
of
3:53
integrations
3:54
and
3:54
transformations
3:55
and
3:56
I
3:56
wasn't
3:56
feeling
3:56
it.
3:57
I
3:57
was
3:58
struggling
3:58
a
3:58
little
3:58
bit.
3:59
Was
3:59
this
3:59
what
3:59
I
3:59
wanted
4:00
to
4:00
do?
4:00
Covid
4:00
brought
4:01
all
4:01
this
4:01
time
4:02
for
4:02
space
4:02
that,
4:03
you
4:03
know,
4:04
without
4:04
thinking
4:04
you
4:05
get
4:05
up,
4:05
you
4:05
go
4:05
to
4:05
work,
4:05
you
4:06
do
4:06
all
4:06
these
4:06
things.
4:06
And
4:06
Covid
4:07
created
4:07
disruption
4:08
to
4:08
that.
4:09
And
4:09
so
4:09
that's
4:09
where
4:10
I
4:10
really
4:10
started
4:10
to
4:11
think
4:11
about
4:11
what
4:11
do
4:11
I
4:12
want
4:13
and
4:13
am
4:13
I
4:13
living
4:13
it
4:14
and
4:14
if
4:14
not,
4:14
how
4:14
am
4:15
I
4:15
going
4:15
to
4:15
get
4:15
there?
4:17
Brilliant.
4:17
And
4:18
what
4:18
a
4:18
great
4:18
book.
4:19
Renee
4:19
Brown
4:19
is
4:20
just
4:20
extraordinary.
4:21
It
4:21
makes
4:21
me
4:22
think
4:22
just
4:22
thinking
4:23
of
4:23
you
4:23
walking
4:24
during
4:24
COVID
4:25
I
4:26
would
4:26
just
4:26
listen
4:27
to
4:27
all
4:27
these
4:27
wonderful
4:29
books.
4:29
It
4:30
was
4:30
a
4:30
good
4:30
way
4:30
to
4:30
use
4:30
that
4:31
time
4:31
disruption
4:33
and
4:33
then
4:33
you
4:33
created
4:34
a
4:34
pivot
4:34
out
4:34
of
4:35
it,
4:35
which
4:35
is
4:35
pretty
4:35
cool.
4:36
So
4:36
let's
4:37
talk
4:37
about
4:37
moments
4:38
of
4:39
your
4:39
life
4:40
that
4:40
have
4:40
shaped
4:41
you
4:41
and
4:42
guided
4:43
your
4:43
path.
4:44
I
4:44
always
4:44
like
4:45
to
4:45
hear
4:45
about
4:45
the
4:46
three
4:46
most
4:46
defining
4:47
experiences
4:48
that
4:48
brought
4:48
you
4:49
to
4:49
where
4:49
you
4:49
are
4:49
today.
4:50
The
4:51
moments
4:51
where
4:52
you
4:52
said
4:52
yes
4:53
to
4:54
something
4:54
bold
4:55
or
4:55
something
4:56
challenging
4:56
or
4:57
something
4:58
where
4:58
you
4:58
had
4:58
to
4:58
be
4:59
courageous.
5:00
A
5:00
moment
5:00
you
5:00
stood
5:01
your
5:01
ground
5:01
perhaps,
5:02
or
5:02
times
5:03
you
5:03
felt
5:04
you
5:04
had
5:04
to
5:04
overcome
5:05
loss
5:06
or
5:07
failure.
5:07
And
5:08
then
5:08
also
5:08
like
5:08
maybe
5:09
there's
5:09
a
5:10
moment
5:10
of
5:10
time
5:10
where
5:10
you
5:11
had
5:11
accomplished
5:12
something.
5:12
So
5:13
what
5:13
are
5:13
those
5:13
three
5:13
moments
5:14
that
5:14
have
5:14
most
5:15
shaped
5:15
your
5:15
journey?
5:16
Sure.
5:16
I'll
5:17
take
5:17
you
5:17
back
5:17
to
5:18
early
5:19
in
5:19
my
5:19
career.
5:19
I
5:20
was
5:20
working
5:20
in
5:20
banking,
5:21
was
5:21
commercial
5:22
banker.
5:23
I
5:23
led
5:23
a
5:24
team.
5:24
So
5:24
I
5:25
revenue
5:25
responsibilities,
5:26
I
5:26
had
5:26
leadership
5:27
responsibilities
5:28
and
5:28
always
5:29
was
5:29
going
5:29
pretty
5:30
well.
5:30
I
5:30
had
5:30
had
5:30
a
5:31
child
5:31
and,
5:32
and
5:32
integrated
5:32
that
5:32
child
5:33
into
5:33
my
5:33
work
5:33
life
5:34
and
5:34
had
5:34
my
5:35
process
5:35
and
5:36
so
5:36
forth.
5:36
A
5:36
very
5:36
committed
5:37
and
5:37
supportive
5:37
husband.
5:39
But
5:39
then
5:40
I
5:41
got
5:41
pregnant
5:42
with
5:42
twins.
5:43
I
5:43
had
5:43
a
5:44
two
5:44
year
5:44
old
5:44
and
5:45
twins
5:45
on
5:45
the
5:46
way.
5:47
And
5:48
I
5:48
knew
5:48
that
5:49
life
5:49
as
5:49
I
5:49
knew
5:49
it,
5:50
it
5:50
wasn't
5:50
going
5:50
to
5:51
be
5:51
so
5:51
simple
5:52
to
5:52
just
5:53
have
5:53
these
5:53
babies
5:54
and
5:54
come
5:54
back
5:55
to
5:55
the
5:55
same
5:56
corporate
5:56
life
5:56
that
5:56
I
5:57
had
5:57
before
5:57
were.
5:58
And
5:58
what
5:58
a
5:58
gift
5:59
they
5:59
were
5:59
as
5:59
human
6:00
beings,
6:00
of
6:00
course,
6:00
all
6:01
three
6:01
of
6:01
my
6:01
children.
6:02
But
6:02
it
6:02
also
6:03
was
6:04
a
6:04
moment
6:04
for
6:04
me
6:05
to
6:05
really
6:05
stop
6:05
and
6:06
reflect
6:06
and
6:06
think
6:06
about
6:07
the
6:07
path
6:07
I
6:08
was
6:08
on
6:09
and
6:09
whether
6:09
or
6:10
not
6:10
that
6:10
was
6:10
going
6:11
to
6:11
work
6:11
for
6:11
me
6:11
going
6:12
forward.
6:12
So
6:12
having
6:13
those
6:13
twins
6:13
started
6:14
me
6:15
to
6:15
think
6:15
about
6:15
my
6:16
values,
6:17
how
6:17
we
6:18
were
6:18
Going
6:18
to
6:18
make
6:18
all
6:18
of
6:18
this
6:19
work.
6:19
And
6:20
that
6:20
led
6:20
to
6:21
my
6:21
second
6:21
pivot.
6:22
My
6:23
second
6:23
moment
6:23
was
6:23
stepping
6:24
away
6:24
from
6:24
that
6:25
role
6:26
as
6:26
a
6:26
revenue
6:26
generator
6:27
which
6:27
had
6:28
evening,
6:28
weekend
6:29
and
6:29
entertainment
6:29
expectations.
6:30
It
6:30
was
6:30
a
6:31
role
6:31
that
6:31
wasn't
6:31
going
6:31
to
6:32
fit
6:32
for
6:32
my
6:32
life
6:33
for
6:33
two
6:33
reasons.
6:34
I
6:34
took
6:34
a
6:34
different
6:35
job,
6:35
same
6:35
organization.
6:37
The
6:37
first
6:38
was
6:38
these
6:39
family
6:39
dynamics.
6:40
I
6:40
found
6:40
a
6:40
way
6:40
that
6:41
I
6:41
felt
6:41
a
6:42
job
6:42
would
6:42
fit
6:42
better
6:43
into
6:43
my
6:43
new
6:43
normal.
6:44
And
6:44
secondly,
6:46
I
6:46
was
6:46
really
6:46
ready
6:47
to
6:47
do
6:47
more
6:47
strategic
6:48
work
6:49
on
6:49
the
6:49
organization
6:50
as
6:50
opposed
6:51
to
6:52
serving
6:53
clients,
6:53
which
6:53
I
6:53
adore.
6:54
I
6:54
always
6:54
think
6:54
of
6:54
myself
6:55
as
6:55
a
6:55
client
6:55
service
6:56
person,
6:56
but
6:57
I
6:57
wanted
6:57
a
6:57
different
6:58
type
6:58
of
6:58
experience
6:59
and
6:59
I
6:59
wanted
6:59
to
6:59
really
7:00
work
7:00
on
7:00
the
7:00
organization.
7:02
This
7:02
was
7:02
back
7:02
in
7:03
the
7:03
early
7:03
90s
7:03
and
7:04
the
7:04
banking
7:04
industry
7:05
was
7:05
going
7:05
through
7:05
a
7:06
lot
7:06
of
7:06
change.
7:06
A
7:06
lot
7:06
of
7:07
those
7:07
mergers
7:08
started
7:08
to
7:08
occur
7:09
and
7:10
I
7:10
became
7:11
the
7:11
advocate
7:12
for
7:12
the
7:12
employee
7:12
and
7:13
the
7:13
client
7:13
because
7:13
that's
7:14
the
7:14
seat
7:14
I
7:14
had
7:15
sat
7:15
in
7:15
for
7:15
so
7:15
long.
7:16
But
7:16
I
7:16
started
7:17
to
7:17
work
7:17
more
7:17
internally,
7:18
focused
7:19
on
7:19
leading
7:19
change
7:20
and
7:20
developing
7:21
a
7:21
skill
7:21
set
7:21
that
7:21
I
7:22
later
7:22
monetized
7:23
in
7:23
terms
7:23
of
7:23
my
7:24
consulting
7:24
work.
7:25
That
7:25
was
7:25
the
7:25
second
7:26
moment.
7:26
The
7:27
third
7:27
moment
7:28
was
7:29
when
7:29
I
7:29
decided
7:30
that
7:30
I
7:30
just
7:30
needed
7:31
a
7:31
corporate
7:31
break.
7:33
I
7:33
made
7:33
this
7:33
successful
7:34
transition
7:35
and
7:35
merger
7:36
integration
7:36
work
7:37
is
7:37
backbreaking
7:38
work.
7:38
Maybe
7:38
I
7:39
don't
7:39
have
7:39
to
7:39
entertain
7:40
clients
7:40
on
7:40
the
7:40
weekends
7:41
or
7:41
at
7:41
night,
7:41
but
7:42
it
7:42
is
7:42
every
7:42
bit
7:43
as
7:43
challenging
7:44
and
7:44
consuming
7:45
as
7:45
the
7:46
direct
7:46
client
7:47
service
7:47
role
7:47
was.
7:48
And
7:48
so
7:49
at
7:49
43
7:50
we
7:50
a
7:50
15
7:51
year
7:51
old
7:51
and
7:51
those
7:51
12
7:52
year
7:52
old
7:52
twins
7:53
by
7:53
college
7:54
ahead
7:54
of
7:54
us,
7:55
I
7:55
needed
7:55
a
7:56
break.
7:56
And
7:57
so
7:57
I
7:58
left
7:58
my
7:58
job
7:59
without
7:59
another
8:00
role.
8:00
I
8:00
just
8:01
decided
8:01
I'm
8:02
taking
8:02
a
8:02
time
8:02
out.
8:03
I
8:03
took
8:03
three
8:04
months
8:04
off.
8:05
I
8:05
thought
8:06
this
8:06
is
8:06
going
8:06
to
8:06
be
8:06
great.
8:07
I'm
8:07
going
8:07
to
8:07
spend
8:07
all
8:08
this
8:08
time
8:08
with
8:08
my
8:08
kids.
8:09
Well,
8:09
they
8:09
just
8:09
wanted
8:10
me
8:10
to
8:10
drive
8:10
them
8:10
somewhere.
8:12
That's
8:12
right.
8:13
But.
8:13
But
8:13
in
8:14
any
8:14
event,
8:14
at
8:15
the
8:15
conclusion
8:15
of
8:15
that
8:16
summer,
8:16
I
8:16
did
8:16
go
8:17
back
8:17
to
8:17
work
8:18
and
8:18
I,
8:18
and
8:18
I
8:18
joined
8:19
a
8:19
not
8:19
for
8:19
profit
8:20
and
8:20
I
8:21
worked
8:21
on
8:21
a
8:21
civic,
8:22
a
8:22
public
8:22
private
8:23
civic
8:23
project
8:24
in
8:24
the
8:24
city
8:24
of
8:25
Chicago
8:25
that
8:25
was
8:25
very
8:26
important
8:26
to
8:26
me.
8:26
It
8:26
was
8:27
an
8:27
Olympic
8:27
bid.
8:27
So
8:28
Chicago
8:28
was
8:28
bidding
8:29
on
8:29
the
8:29
Olympics.
8:30
And
8:30
that
8:30
was,
8:31
you
8:31
know,
8:31
another
8:32
major
8:32
turning
8:33
point
8:33
in
8:33
terms
8:34
of
8:34
kind
8:34
of
8:34
once
8:34
you
8:35
jump
8:35
that
8:35
shark
8:36
and
8:36
make
8:37
a
8:37
big
8:38
personal
8:38
change
8:38
like
8:39
leaving
8:39
a
8:39
job,
8:39
things
8:40
that
8:40
come
8:40
along
8:40
after
8:41
that
8:41
seem
8:41
so
8:41
much
8:41
more
8:42
simple
8:42
and
8:42
so
8:42
much
8:42
easier.
8:43
So
8:43
I
8:43
think
8:44
that
8:44
set
8:44
me
8:44
up
8:44
then
8:45
for
8:46
the
8:47
following
8:47
20
8:47
years
8:48
or
8:48
so
8:48
of
8:48
my
8:48
career.
8:49
Amazing.
8:50
And
8:51
so
8:51
I
8:51
love
8:51
this
8:52
giving
8:52
yourself
8:53
permission
8:53
along
8:54
the
8:54
way
8:54
to
8:55
make
8:55
these
8:55
changes.
8:56
And
8:56
what
8:57
was
8:57
guiding
8:57
you.
8:58
What
8:58
do
8:58
you
8:58
feel
8:58
like
8:59
as
8:59
you
8:59
look
8:59
back
8:59
on
9:00
your
9:00
Life.
9:00
Like,
9:00
what
9:01
do
9:01
you
9:01
feel
9:01
like,
9:02
you
9:02
know,
9:05
what
9:05
do
9:05
you
9:05
think
9:06
the
9:06
undertones
9:06
of
9:07
your
9:07
journey
9:07
have
9:08
been?
9:08
And
9:08
it
9:08
feels
9:09
like
9:09
your
9:09
family
9:10
has
9:10
been
9:10
a
9:10
big
9:10
part
9:11
of
9:11
it,
9:12
but
9:12
also
9:13
leaning
9:13
into
9:13
new
9:14
ideas
9:14
and
9:14
ways
9:15
for
9:15
you
9:15
to
9:15
grow
9:16
personally.
9:16
Tell
9:17
us
9:17
what
9:17
you.
9:17
What
9:17
you
9:18
sort
9:18
of.
9:18
When
9:18
you
9:18
look
9:18
back,
9:19
like,
9:19
what
9:19
do
9:20
you
9:20
sort
9:20
of
9:20
feel
9:20
like
9:20
you've
9:21
learned
9:21
as
9:22
a
9:22
journey
9:22
or
9:23
through
9:23
life?
9:24
Sure.
9:24
So
9:25
a
9:25
couple
9:25
things.
9:25
I
9:26
think
9:26
that
9:26
certainly
9:26
my
9:27
values
9:27
and
9:28
knowing
9:28
how
9:28
to
9:28
evaluate
9:29
opportunities
9:30
against
9:31
those
9:31
values,
9:32
having
9:33
courage
9:33
to
9:33
say
9:34
yes,
9:35
but
9:35
courage
9:35
to
9:35
say
9:36
no
9:36
when
9:37
appropriate.
9:38
My
9:38
professional
9:39
identity
9:39
has
9:39
been
9:39
very
9:40
important
9:40
to
9:40
me,
9:40
and
9:40
it's
9:41
something
9:41
that
9:42
I've
9:42
worked
9:43
a
9:43
long
9:43
time
9:43
to
9:44
develop.
9:44
My
9:45
solid
9:45
reputation,
9:46
the
9:46
trust
9:46
that
9:46
my
9:47
clients
9:47
have
9:47
in
9:47
me,
9:48
the
9:48
network
9:49
that
9:49
I've
9:49
built,
9:50
and
9:50
all
9:50
of
9:50
those
9:50
things
9:51
have
9:51
created
9:52
so
9:52
many
9:52
future
9:52
opportunities
9:53
for
9:53
me.
9:53
So
9:54
I've
9:54
nurtured
9:55
and
9:55
taken
9:55
care
9:55
of,
9:56
who
9:56
am
9:57
I?
9:57
What
9:57
are
9:57
my
9:58
values?
9:58
How
9:58
can
9:59
I
9:59
help?
10:00
And
10:00
then
10:00
curiosity
10:02
and
10:02
a
10:02
desire
10:03
to
10:03
have
10:03
fun
10:04
have
10:04
been
10:05
part
10:05
of
10:05
it
10:05
as
10:05
well.
10:05
I've
10:06
had
10:06
some
10:06
absolutely
10:07
great
10:07
experiences.
10:09
There's
10:09
certainly
10:10
been
10:10
low
10:10
lights
10:11
and
10:11
all
10:11
of
10:11
that
10:11
where
10:11
there's
10:12
been
10:12
a
10:12
challenge,
10:12
but
10:13
I've
10:13
been
10:13
able
10:13
to
10:13
kind
10:14
of
10:14
figure,
10:14
find
10:14
my
10:15
way
10:15
through
10:15
those
10:16
with
10:16
minimal
10:17
collateral
10:18
damage
10:18
and
10:18
emerge
10:19
with
10:19
something
10:20
new.
10:21
And,
10:21
you
10:22
know,
10:22
every
10:22
new
10:22
client
10:23
opportunity
10:23
is
10:23
a
10:24
chance
10:24
for
10:24
more
10:24
learning
10:25
or
10:25
a
10:25
chance
10:25
to
10:25
meet
10:26
new
10:26
people
10:26
and
10:26
have
10:27
an
10:27
impact
10:27
on
10:27
their
10:27
lives.
10:28
Watching
10:28
my
10:29
kids
10:29
develop
10:30
into
10:30
the
10:30
humans
10:30
and
10:31
the
10:31
adults
10:32
that
10:32
they
10:32
are,
10:33
I
10:33
feel
10:34
very
10:34
grateful
10:35
for
10:36
having
10:36
an
10:36
attitude
10:37
of
10:38
having
10:38
a
10:38
North
10:39
Star,
10:40
having
10:40
values,
10:41
being
10:42
strong
10:43
enough
10:43
to
10:43
say
10:43
yes
10:44
or
10:44
no
10:44
when
10:44
it's
10:44
important,
10:45
and
10:45
then
10:45
enjoying
10:46
it
10:46
all
10:46
at
10:47
the
10:47
same
10:47
time.
10:47
Well,
10:48
and
10:48
you
10:48
do
10:49
a
10:49
fair
10:49
bit
10:50
of
10:50
transformational
10:52
personal
10:52
work
10:52
about
10:53
helping
10:53
people
10:54
find
10:54
their
10:54
way
10:55
and
10:55
identify
10:56
where
10:56
they're
10:57
headed.
10:58
So
10:58
how
10:59
has
10:59
this
10:59
experience
11:00
helped
11:00
you
11:00
shape
11:01
that?
11:02
Well,
11:03
what
11:03
I'm
11:03
doing
11:03
now
11:04
in
11:04
terms
11:04
of
11:04
coaching
11:05
and
11:05
helping
11:05
people
11:05
on
11:05
an
11:06
individual
11:06
level
11:07
is
11:07
really
11:08
bringing
11:08
those
11:08
experiences.
11:10
Meeting.
11:10
You
11:11
know,
11:11
that's
11:11
my.
11:12
You
11:12
know,
11:12
I'm
11:13
not
11:13
a
11:13
classically
11:13
trained
11:14
IPC
11:15
certified
11:16
coach,
11:17
but
11:17
I
11:17
have
11:17
this
11:18
business
11:18
experience
11:18
through
11:19
change.
11:19
You
11:20
know,
11:20
not
11:20
just
11:20
the
11:21
human
11:21
side,
11:21
but
11:21
I
11:22
also
11:22
have
11:22
done
11:22
a
11:22
lot
11:22
of
11:23
technical
11:23
work
11:23
around
11:24
change
11:24
as
11:24
well.
11:24
But
11:25
I
11:25
think
11:25
for
11:25
the
11:25
purpose
11:26
of
11:26
our
11:26
conversation,
11:27
the
11:27
work
11:28
around
11:28
the
11:28
human
11:29
is
11:29
what's
11:29
much
11:29
more
11:30
interesting.
11:30
When
11:31
I
11:31
meet
11:31
somebody
11:32
and
11:33
speak
11:33
with
11:33
young
11:34
people
11:34
at
11:34
the
11:34
beginning
11:35
of
11:35
their
11:35
career,
11:35
all
11:35
the
11:36
way
11:36
through,
11:36
executives
11:37
that
11:37
are
11:37
leaving
11:37
their
11:37
organization,
11:38
either
11:39
as
11:39
a
11:39
retired
11:40
individual
11:40
or
11:41
involuntarily,
11:42
and
11:42
they
11:42
need
11:42
to.
11:42
They
11:43
want
11:43
to
11:43
figure
11:43
out
11:43
what
11:44
that
11:44
next
11:44
thing
11:45
is,
11:45
is
11:46
really
11:46
trying
11:46
to
11:46
understand
11:47
the
11:47
same
11:47
things
11:47
about
11:48
them
11:48
that
11:48
I
11:48
just
11:48
described.
11:49
What
11:49
are
11:49
their
11:50
values?
11:50
What
11:51
kind
11:51
of
11:51
courage
11:52
do
11:52
they
11:52
have?
11:52
Do
11:52
they
11:53
need
11:53
help
11:53
building
11:53
courage?
11:54
Do
11:54
they
11:54
need
11:55
to
11:55
work
11:56
on
11:56
self
11:57
limiting
11:57
beliefs?
11:58
Where
11:58
is
11:58
it
11:58
that
11:58
I
11:58
can
11:59
meet
11:59
them
12:00
where
12:00
they
12:00
are
12:00
and
12:00
help
12:01
bring
12:01
them
12:02
to
12:02
what
12:02
they
12:03
articulate
12:03
as
12:04
being
12:04
important
12:04
to
12:04
them
12:05
and
12:05
their
12:05
values
12:05
and
12:06
their
12:06
goals.
12:06
And
12:07
so
12:08
my
12:08
style
12:08
of
12:09
coaching
12:09
is
12:10
very
12:10
much
12:11
centered
12:12
in
12:12
sort
12:13
of
12:14
that
12:14
person's
12:15
journey
12:15
and
12:15
just
12:16
being
12:16
supportive.
12:16
I
12:17
talk
12:17
to
12:17
people
12:17
about
12:18
building
12:18
a
12:18
personal
12:18
board
12:19
of
12:19
directors
12:19
and
12:20
different
12:20
roles
12:20
that
12:21
people
12:21
can
12:21
play.
12:22
The
12:22
sage
12:23
that's
12:23
got
12:23
the
12:23
advice,
12:24
the
12:25
caregiver
12:26
who
12:26
makes
12:26
sure
12:27
that
12:27
you
12:27
ate
12:28
or
12:28
makes
12:28
sure
12:28
that
12:29
you're
12:29
exercising
12:29
or
12:30
whatever
12:30
that
12:30
is.
12:31
I
12:31
try
12:32
to
12:32
help
12:32
people
12:32
identify
12:33
not
12:34
just
12:34
the
12:34
relationship
12:35
that
12:35
we
12:35
have,
12:36
but
12:36
the
12:37
rest
12:37
of
12:37
their
12:38
network
12:38
where
12:39
they
12:39
can
12:39
find
12:39
support
12:40
for
12:40
what
12:40
they
12:40
need.
12:41
And
12:41
then
12:41
we
12:42
just
12:42
ideate
12:43
around
12:44
what's
12:44
possible
12:44
and
12:45
giving
12:45
them
12:46
examples
12:46
that
12:46
I've
12:47
seen
12:47
or
12:47
that
12:47
I've
12:47
lived
12:48
around.
12:49
What's
12:49
possible
12:50
can
12:50
help
12:51
people
12:51
give
12:51
themselves
12:52
the
12:52
permission
12:52
to
12:52
go
12:52
after
12:53
it
12:53
and
12:53
to
12:53
chase
12:54
it.
12:54
And
12:54
you
12:55
know,
12:55
sometimes
12:55
that's
12:56
starting
12:56
their
12:56
own
12:56
business.
12:56
And
12:57
that
12:57
might.
12:57
And
12:57
starting
12:58
their
12:58
own
12:58
business
12:58
might
12:58
be
12:59
monetizing
12:59
their
12:59
corporate
13:00
life,
13:00
which
13:00
is
13:00
what
13:01
I
13:01
did
13:01
in
13:01
my
13:01
consulting
13:02
work
13:03
or
13:03
it
13:03
could
13:03
be
13:04
fractional
13:04
work
13:05
in
13:05
their
13:05
industry
13:05
expertise
13:06
or
13:07
any
13:07
combination
13:07
of
13:08
things.
13:08
Yeah,
13:08
you
13:09
know,
13:09
I
13:10
started
13:10
a
13:10
healthcare
13:10
services
13:11
business.
13:11
It
13:11
could
13:11
be
13:12
a
13:12
SaaS
13:12
business,
13:12
it
13:13
could
13:13
be
13:13
buying
13:13
a
13:13
business.
13:14
And
13:14
I
13:15
love
13:15
this
13:15
idea
13:16
of
13:16
having
13:17
a
13:17
personal
13:19
board
13:19
of
13:19
directors
13:20
which
13:20
is
13:20
different
13:21
than
13:21
a
13:21
board
13:22
for
13:22
your
13:23
company.
13:24
As
13:24
we're
13:24
talking
13:24
to
13:25
founders,
13:26
I
13:27
always
13:27
recommend
13:27
that
13:28
any
13:29
company
13:29
have
13:30
some
13:30
sort
13:30
of
13:30
award.
13:30
It's
13:31
good
13:31
to
13:31
have
13:31
that
13:32
and
13:32
have.
13:32
That
13:33
those
13:33
people
13:33
around
13:34
you
13:34
that
13:34
can
13:35
support
13:35
you.
13:35
It's
13:36
not
13:36
so
13:36
that
13:36
it
13:37
is
13:37
good
13:37
to
13:37
have
13:37
somebody
13:38
to
13:38
reports
13:39
information
13:39
to.
13:40
It
13:40
creates
13:41
that
13:41
accountability.
13:42
You
13:42
sort
13:42
of
13:42
get
13:43
out
13:43
of
13:43
this
13:43
idea
13:43
you
13:43
can
13:44
do
13:44
whatever
13:44
you
13:44
want
13:44
because
13:44
you
13:45
own
13:45
the
13:45
business,
13:46
but
13:46
it
13:46
really
13:47
does
13:47
help
13:48
you
13:49
have
13:49
what
13:49
you
13:49
need.
13:50
So
13:50
you
13:50
said
13:51
a
13:51
sage,
13:52
somebody
13:52
who's
13:53
like
13:53
a
13:53
caregiver.
13:54
Are
13:54
there
13:54
any
13:54
other
13:55
people
13:55
that
13:55
you
13:55
think
13:56
would
13:56
be
13:56
really
13:57
that
13:57
you
13:57
like
13:58
to
13:58
guide
13:59
your
13:59
clients
13:59
to
14:00
having?
14:01
Because
14:01
I
14:01
imagine
14:01
this
14:02
would
14:02
be
14:02
very
14:02
applicable
14:03
to
14:03
all
14:03
of
14:03
our
14:03
listeners.
14:04
Yeah,
14:04
and
14:04
I
14:04
think
14:04
it's
14:05
very
14:05
applicable
14:05
to
14:05
founders.
14:06
It's
14:06
either
14:06
for
14:06
when
14:06
you're
14:06
doing
14:07
work
14:07
on
14:07
yourself,
14:08
but
14:08
it's
14:08
also
14:08
very
14:09
applicable
14:09
in
14:09
the
14:09
founder
14:10
space.
14:10
And
14:10
the
14:10
story
14:11
of
14:11
my
14:11
career
14:12
journey
14:12
after
14:13
I
14:13
made
14:14
that
14:14
move
14:14
at
14:14
43
14:15
and
14:15
went
14:15
and
14:16
worked
14:16
on
14:16
the
14:16
Olympic
14:16
bid.
14:17
Well,
14:17
Chicago
14:17
lost.
14:18
And
14:18
so
14:18
when
14:19
we
14:19
lost,
14:19
we
14:19
were
14:19
all
14:19
out
14:20
of
14:20
Jobs.
14:20
I
14:20
started
14:21
my
14:21
first
14:21
consulting
14:22
business
14:22
at
14:22
that
14:23
time,
14:23
and
14:23
I
14:23
learned
14:24
some
14:24
lessons
14:25
that
14:26
start
14:27
to
14:27
inform
14:27
having
14:28
this
14:28
personal
14:29
board
14:29
of
14:29
directors.
14:30
I
14:30
tried
14:31
to
14:31
do
14:31
everything
14:31
myself.
14:32
It
14:32
was
14:33
very
14:33
difficult
14:33
for
14:33
me
14:34
to
14:34
scale
14:34
because
14:35
I
14:35
had
14:35
a
14:35
very
14:36
hard
14:36
time
14:36
letting
14:37
go
14:37
of
14:37
the
14:37
product
14:38
and
14:38
letting
14:39
somebody
14:39
else
14:40
do
14:40
the
14:40
work
14:40
with
14:40
the
14:40
client.
14:41
And
14:42
it
14:42
was
14:42
very
14:43
hard
14:43
for
14:43
me.
14:44
I
14:44
had
14:44
a
14:44
vistage
14:45
group,
14:45
so
14:45
there's
14:45
lots
14:46
of
14:46
ways
14:46
to
14:46
build
14:47
a
14:47
personal
14:47
board
14:48
of
14:48
directors.
14:48
So
14:48
I
14:48
had
14:48
a
14:49
vistage
14:49
group,
14:50
and
14:50
they
14:50
were
14:50
very
14:50
helpful,
14:51
but
14:51
I
14:51
never
14:51
really
14:52
overcame
14:53
that
14:53
piece
14:54
of
14:54
it.
14:54
When
14:54
I
14:55
think
14:55
now
14:55
when
14:55
I
14:56
try
14:56
to
14:56
look
14:56
back
14:56
and
14:57
use
14:57
that
14:57
experience
14:58
to
14:58
help
14:58
founders,
14:59
you
14:59
know,
15:00
there's
15:00
a
15:00
few
15:00
things
15:00
that
15:00
I
15:00
would
15:01
say
15:01
to
15:01
them.
15:01
Having
15:01
the
15:02
personal
15:02
board
15:02
of
15:02
directors
15:03
is
15:03
important.
15:04
The
15:04
sage,
15:05
the
15:05
connector,
15:06
somebody
15:06
that
15:06
can
15:07
help
15:07
you
15:07
with
15:07
your
15:07
network.
15:08
A
15:09
hero,
15:09
somebody
15:10
who's
15:10
really
15:10
a
15:10
champion
15:11
for
15:11
you,
15:11
that
15:11
cares
15:11
about
15:12
you
15:12
and
15:12
that
15:12
you
15:13
look
15:13
up
15:13
to
15:13
and
15:13
admire.
15:14
There's
15:15
lots
15:15
of
15:15
roles
15:15
you
15:16
could
15:16
play,
15:16
depending
15:16
on
15:17
what
15:17
the
15:17
organization
15:18
type
15:18
needs.
15:18
I
15:18
think
15:18
a
15:19
caregiver
15:19
role
15:19
is
15:19
important.
15:20
Someone
15:21
that,
15:22
you
15:22
know,
15:22
sort
15:22
of
15:22
looks
15:23
at
15:23
you
15:23
and
15:23
sees
15:23
as
15:23
you're,
15:24
you
15:24
know,
15:24
running
15:25
around
15:25
trying
15:25
to
15:25
get
15:26
this,
15:26
this
15:26
thing
15:27
done,
15:28
that
15:28
you
15:28
are
15:29
taking
15:29
care
15:29
of
15:29
yourself
15:30
so
15:30
that
15:30
you
15:30
can
15:30
be
15:30
your
15:31
best.
15:31
So
15:31
those
15:32
are
15:32
some
15:32
of
15:32
the
15:32
roles
15:33
that
15:33
I
15:33
would
15:33
recommend.
15:33
A
15:33
challenger
15:34
as
15:34
well,
15:34
I
15:35
think
15:35
somebody
15:35
that
15:36
would
15:36
help
15:36
challenge
15:37
your
15:37
thinking
15:37
in
15:38
a
15:38
constructive
15:38
and
15:39
supportive
15:39
way.
15:40
Yes,
15:41
people
15:41
play
15:41
those
15:42
roles
15:42
on
15:42
typical
15:43
boards
15:43
of
15:43
directors.
15:44
As
15:44
you
15:44
get
15:44
to
15:44
know
15:44
the
15:45
board
15:45
and
15:45
think
15:45
about
15:46
who
15:46
to
15:46
actually
15:47
put
15:47
on
15:47
your
15:47
governing
15:48
board,
15:48
you
15:49
want
15:49
to
15:49
think
15:49
about
15:49
those
15:50
archetypes,
15:50
so
15:50
to
15:51
speak,
15:51
and
15:52
as
15:52
well
15:52
as
15:53
their
15:54
technical
15:54
expertise
15:55
and
15:55
what
15:55
they
15:56
can
15:56
help
15:56
you
15:56
do
15:57
in
15:57
a
15:57
founding
15:58
situation.
15:58
Does
15:59
it
15:59
go
15:59
to
15:59
market?
16:00
Is
16:00
it
16:00
risk?
16:01
Is
16:01
it
16:02
tech?
16:02
Is
16:03
it
16:03
ops?
16:04
You
16:04
need
16:04
people
16:05
with
16:05
some
16:05
of
16:05
those
16:06
skill
16:06
sets,
16:06
but
16:06
they
16:07
also
16:07
have
16:07
a
16:07
personality
16:08
type
16:08
as
16:08
well.
16:09
The
16:09
extent
16:09
that
16:09
you
16:10
can
16:10
find
16:11
people
16:11
to
16:11
cover
16:12
both
16:12
those
16:13
emotional,
16:14
you
16:14
know,
16:15
I
16:16
don't
16:16
want
16:16
to
16:16
say
16:16
soft
16:16
skills,
16:17
but
16:17
play
16:17
those
16:18
types
16:18
of
16:18
roles
16:18
that
16:19
we
16:19
talked
16:19
about
16:19
as
16:19
well
16:19
as
16:20
the
16:20
technical
16:20
roles
16:21
that
16:21
would
16:21
allow
16:21
you
16:22
to
16:22
really
16:22
put
16:22
a
16:22
fabulous
16:23
board
16:23
together.
16:24
Oh,
16:24
that's
16:25
wonderful.
16:25
And
16:25
I
16:26
don't
16:26
think
16:26
I've
16:26
ever
16:27
heard
16:27
about
16:27
thinking
16:29
about
16:29
your
16:30
board
16:30
of
16:30
directors
16:31
in
16:31
quite
16:31
that
16:31
way.
16:32
I
16:32
think
16:32
about
16:32
it
16:33
all
16:33
the
16:33
time
16:34
on
16:35
the
16:35
boards
16:35
I'm
16:35
on.
16:36
Where.
16:36
What
16:36
are
16:36
those
16:36
technical
16:37
expertise?
16:38
That's
16:38
always
16:38
what
16:38
we
16:38
talk
16:39
about,
16:39
right?
16:40
Oh,
16:40
what's
16:41
the
16:41
balance
16:41
of
16:41
men
16:41
and.
16:42
Women
16:42
and
16:42
all
16:42
the
16:42
other
16:43
things?
16:44
But
16:44
what
16:44
about
16:44
what
16:45
they
16:45
bring
16:46
to
16:47
the
16:47
executive
16:47
director
16:48
or
16:48
the
16:48
CEO
16:49
or
16:50
to
16:50
the
16:50
group?
16:50
What
16:51
role
16:51
or
16:51
architect
16:52
do
16:52
they
16:52
play?
16:53
I
16:53
think
16:54
that's
16:54
a
16:54
really
16:54
wise
16:55
component
16:56
to
16:56
add
16:57
Sage
16:57
Connector,
16:58
Hero,
16:59
caregiver,
17:00
Challenger.
17:01
So
17:01
Lori.
17:02
Okay,
17:03
so
17:03
you
17:03
have
17:04
done
17:05
35
17:06
M&A
17:06
transformations,
17:07
so
17:07
all
17:08
different
17:08
kinds
17:09
of
17:09
transactions
17:10
transformations.
17:12
And
17:13
I've
17:13
been
17:13
through
17:14
two
17:15
with
17:15
my
17:15
company
17:15
through
17:16
a
17:16
merger
17:17
and
17:17
then
17:17
we
17:17
were
17:18
acquired.
17:18
The
17:19
amount
17:19
of
17:19
change
17:20
and
17:20
disruption
17:21
that
17:21
everybody
17:22
feels,
17:23
the
17:23
leaders
17:23
whole
17:24
organization
17:25
is
17:25
massive.
17:28
So
17:28
that's
17:29
a
17:29
lot
17:29
of
17:29
change
17:29
you've
17:30
led.
17:31
What
17:31
have
17:31
you
17:31
learned
17:33
about
17:34
leading
17:35
during
17:35
these
17:36
kinds
17:36
of
17:36
stressful,
17:37
disruptive?
17:38
Everybody
17:39
is
17:39
emotional.
17:40
There's
17:41
grief,
17:42
sadness,
17:42
happiness,
17:43
joy.
17:43
But
17:44
there's
17:44
fear.
17:45
There's
17:45
a
17:45
lot
17:46
of
17:46
emotions
17:46
that
17:47
go
17:47
on.
17:47
I
17:47
think
17:48
you
17:48
have
17:48
to
17:48
acknowledge
17:49
them
17:49
and
17:49
give
17:49
people
17:50
some
17:50
space
17:51
to
17:51
work
17:51
through
17:52
them.
17:52
And
17:52
so
17:53
when
17:53
I
17:53
face
17:53
a
17:54
new
17:54
change
17:54
event
17:54
and
17:55
I'm
17:55
coming
17:55
in
17:55
to
17:55
help
17:56
the
17:56
organization
17:57
see
17:57
organizations
17:58
change,
17:59
I've
17:59
been
17:59
subject
17:59
to
18:00
many
18:00
because
18:00
I've
18:00
been
18:01
an
18:01
employee
18:02
in
18:02
merged
18:03
and
18:03
acquired
18:04
roles.
18:05
And
18:05
so
18:05
I
18:05
have
18:05
my
18:06
own
18:06
personal
18:06
experience
18:07
as
18:07
well.
18:07
But
18:08
when
18:08
I
18:08
come
18:08
into
18:08
an
18:09
organization,
18:10
what
18:10
I
18:10
want
18:11
to
18:11
help
18:11
them
18:11
do
18:12
is
18:13
really
18:13
give
18:13
a
18:14
voice
18:14
to
18:14
the
18:14
people
18:14
that
18:15
are
18:15
going
18:15
to
18:15
be
18:15
most
18:15
impacted
18:16
by
18:16
the
18:16
change.
18:16
You
18:16
know,
18:17
I
18:17
always
18:17
say
18:17
change
18:18
starts
18:18
at
18:18
the
18:18
top.
18:18
So
18:19
you've
18:19
got
18:19
the
18:20
group
18:20
that
18:20
decided
18:21
whatever
18:21
it
18:21
is
18:21
is
18:22
going
18:22
to
18:22
happen,
18:22
right.
18:24
And
18:25
they
18:25
probably
18:26
think
18:26
down
18:27
a
18:27
few
18:27
levels,
18:28
but
18:29
depending
18:29
on
18:29
the
18:30
size
18:30
as
18:30
well,
18:31
who's
18:31
really
18:31
thinking
18:31
about
18:31
those
18:32
people
18:32
on
18:32
the
18:32
ground
18:33
that
18:33
talk
18:33
to
18:33
customers,
18:34
that
18:34
talk
18:34
to
18:35
the
18:35
community,
18:36
that
18:36
feel
18:38
what's
18:38
happening
18:39
to
18:40
the
18:40
clients,
18:40
to
18:41
themselves
18:41
as
18:41
client
18:42
facing
18:42
employees,
18:43
the
18:43
revenue
18:44
generation.
18:44
Lots
18:45
of
18:45
times
18:45
revenue
18:45
gets
18:46
put
18:46
at
18:46
risk
18:46
because
18:47
if
18:47
you
18:47
have
18:47
a
18:48
front
18:48
line
18:48
that
18:48
doesn't
18:49
really
18:49
understand
18:49
the
18:50
why
18:50
for
18:51
the
18:51
change
18:52
and
18:52
doesn't
18:53
feel
18:53
heard
18:53
or
18:54
advocated
18:54
for,
18:55
they're
18:56
likely
18:56
either
18:56
going
18:57
to
18:57
check
18:57
out
18:57
and
18:57
stay
18:59
or
18:59
they're
18:59
going
18:59
to
18:59
leave.
19:00
And
19:00
so
19:01
you
19:01
really
19:01
have
19:01
to
19:02
get
19:02
your
19:02
arms
19:02
around
19:03
where
19:04
the
19:04
rubber
19:04
reads
19:04
the
19:05
road
19:05
for
19:05
your
19:05
company
19:06
at
19:06
the
19:06
point
19:06
of
19:06
revenue,
19:07
at
19:07
the
19:07
point
19:07
of
19:07
service,
19:08
at
19:08
the
19:08
point
19:08
of
19:09
connection,
19:10
outside
19:10
of
19:10
your
19:11
company
19:11
to
19:11
get
19:12
started.
19:12
I
19:12
always
19:13
try
19:13
to
19:14
become
19:14
their
19:14
advocate.
19:15
Find
19:15
a
19:16
quick
19:16
win
19:16
or
19:16
two
19:16
that
19:17
addresses
19:17
some
19:18
sort
19:18
of
19:18
pain
19:18
point
19:19
or
19:19
issue
19:20
that
19:20
they're
19:20
having
19:20
so
19:21
that
19:21
they
19:21
can
19:21
start
19:21
to
19:22
believe
19:22
that
19:22
I
19:22
really
19:23
do
19:23
have
19:24
their
19:24
back.
19:24
There's
19:25
a
19:25
lot
19:25
of
19:25
translation
19:26
representing
19:28
what
19:29
that
19:29
group
19:29
needs
19:29
to
19:30
the
19:30
powers
19:31
that
19:31
be
19:31
in
19:31
terms
19:31
of
19:32
orchestrating
19:32
the
19:33
change
19:33
and
19:34
then
19:34
helping
19:34
them
19:35
create
19:36
the
19:36
right
19:36
tone
19:37
so
19:37
that
19:37
they
19:37
end
19:38
up
19:38
with
19:38
the
19:38
culture
19:38
and
19:38
they
19:39
end
19:39
up
19:39
with,
19:40
you
19:40
know,
19:40
what's
19:41
going
19:41
to
19:41
be
19:41
successful
19:42
for
19:42
them
19:42
at
19:42
the
19:42
end
19:42
of
19:42
the
19:43
day.
19:43
And
19:43
in
19:44
a
19:44
lot
19:44
of
19:44
the
19:45
transformations
19:46
that
19:46
I'VE
19:46
done,
19:46
they've
19:46
involved
19:47
technology.
19:47
When
19:48
banks
19:48
come,
19:49
there's
19:50
houses
19:50
and,
19:50
and
19:50
procedures
19:51
and
19:51
so
19:51
forth.
19:51
But
19:51
there's
19:52
so
19:52
much
19:52
technology
19:54
to
19:54
put
19:54
together.
19:55
And
19:55
today
19:56
we
19:56
can
19:56
make
19:56
those
19:57
technology
19:57
changes
19:58
happen
19:58
faster
19:59
than
20:00
people
20:00
can
20:00
go
20:00
through
20:01
the
20:02
emotions
20:02
and
20:03
the
20:03
process
20:03
of
20:04
change
20:04
for
20:04
themselves.
20:05
Whether
20:05
it's
20:06
learning
20:06
something
20:06
new,
20:08
do
20:09
difference,
20:09
changing
20:10
the
20:10
way
20:10
that
20:10
they
20:11
do
20:11
things.
20:11
And
20:12
so
20:12
we
20:13
have
20:13
to
20:13
be
20:13
mindful
20:14
in
20:14
these
20:14
large
20:14
scale
20:17
how
20:17
fast
20:17
we
20:17
go,
20:18
even
20:19
if
20:19
we
20:19
can
20:19
go
20:19
this
20:20
fast,
20:20
because
20:20
the
20:20
technology,
20:21
with
20:21
AI,
20:22
machine
20:22
learning,
20:22
all
20:22
of
20:23
that
20:23
can
20:23
go
20:23
really
20:23
fast.
20:24
We
20:24
still
20:24
have
20:25
to
20:25
think
20:25
about
20:26
how
20:26
quickly
20:27
can
20:27
people
20:27
adapt
20:28
and
20:28
adjust
20:28
to
20:28
change.
20:29
Because
20:29
it's
20:29
not
20:30
everybody
20:31
can
20:31
if
20:31
they
20:32
have
20:32
the
20:32
right
20:32
support.
20:33
Well,
20:34
and
20:34
I
20:34
think
20:34
this
20:35
is
20:35
so
20:35
much
20:35
of
20:36
what
20:36
I
20:36
think
20:36
about
20:36
as
20:37
a
20:37
leader,
20:37
growing
20:38
a
20:38
company
20:40
at
20:41
all
20:41
times.
20:41
I
20:41
feel
20:42
like
20:42
at
20:42
a
20:42
startup
20:43
or
20:43
in
20:43
a
20:43
growing
20:44
company,
20:45
any
20:45
company,
20:45
you
20:45
always,
20:46
you
20:47
can
20:47
always
20:47
find
20:48
things
20:48
you
20:48
want
20:48
to
20:49
improve.
20:50
It's
20:50
always,
20:50
you're
20:51
always
20:51
having
20:52
to
20:52
deal
20:52
with
20:52
whatever's
20:53
happening
20:53
in
20:53
the
20:53
market.
20:54
There's
20:54
always
20:54
a
20:55
new
20:55
bell
20:55
or
20:55
whistle
20:56
to
20:56
help
20:56
you
20:56
be
20:56
more
20:56
efficient.
20:57
There's
20:57
always
20:57
more
20:58
technology.
20:58
There's
20:59
always
20:59
some
21:00
part
21:00
of
21:00
the
21:00
team
21:01
that
21:01
could
21:01
use
21:02
a
21:02
revision.
21:03
Right.
21:03
And
21:04
so
21:04
it's
21:05
change,
21:05
it's
21:06
constant
21:06
change.
21:07
You
21:07
can't
21:08
possibly
21:08
do
21:09
it
21:09
all
21:09
at
21:09
once.
21:10
So
21:10
you
21:10
have
21:10
to
21:11
figure
21:11
out
21:11
what
21:11
changes
21:12
can
21:12
I
21:12
make
21:13
and
21:13
what's
21:13
most
21:13
important,
21:14
what
21:14
can
21:14
people
21:14
tolerate,
21:15
what
21:15
can
21:15
people
21:16
digest?
21:17
And
21:18
you're
21:18
absolutely.
21:19
It
21:19
resonates
21:19
so
21:20
much
21:20
because
21:20
I
21:20
think
21:21
about
21:21
in
21:21
my
21:22
own
21:22
business,
21:23
certainly
21:24
there
21:25
was
21:25
changes.
21:26
You
21:26
know,
21:26
there
21:26
was
21:26
a
21:26
lot
21:26
of
21:26
disruption
21:27
with
21:27
our
21:27
merger.
21:28
Massive
21:29
disruption.
21:29
We
21:30
really
21:30
did
21:30
have
21:30
to
21:30
think
21:31
every
21:31
day
21:31
about
21:31
how
21:31
much
21:32
could
21:32
they
21:32
tolerate,
21:33
how
21:33
much
21:33
could
21:34
they,
21:34
you
21:35
know,
21:35
what
21:35
was
21:35
going
21:35
to
21:35
push
21:36
people
21:36
over
21:36
the
21:36
edge
21:37
and
21:37
how
21:37
do
21:37
you
21:38
pull
21:38
back
21:38
from
21:38
that
21:39
and
21:39
help
21:39
them
21:39
feel
21:39
safe.
21:40
Safe.
21:40
And,
21:40
and
21:41
you
21:41
know,
21:42
learned
21:42
a
21:42
lot
21:42
from
21:43
that.
21:43
And
21:43
then.
21:44
But
21:44
it
21:44
also
21:44
could
21:45
happen
21:45
on,
21:45
not
21:46
on
21:46
M
21:46
and
21:46
a
21:46
transaction,
21:47
right?
21:47
Oh
21:47
yeah,
21:48
absolutely.
21:48
Absolutely
21:49
right.
21:49
A
21:50
new
21:50
leader,
21:50
a
21:51
new
21:51
boss,
21:51
new
21:52
technology,
21:52
as
21:53
you
21:53
said,
21:53
I
21:54
mean,
21:54
in
21:54
my
21:55
business,
21:55
it
21:56
was
21:56
the
21:56
first
21:56
question
21:57
when
21:57
we
21:57
did
21:58
our
21:58
acquisition
21:59
was
22:00
do
22:00
I
22:00
have
22:00
to
22:01
change
22:01
technology?
22:01
It
22:02
was
22:02
the
22:02
first
22:03
question
22:03
everybody
22:04
asked.
22:05
Right.
22:05
Because
22:06
it's
22:06
my
22:06
day,
22:07
it's
22:07
what
22:07
I
22:07
do
22:07
and
22:08
I'm
22:08
comfortable
22:08
and
22:09
familiar
22:09
with
22:09
this
22:09
and,
22:10
and
22:10
it's
22:10
already
22:10
stressful.
22:12
So
22:12
you're
22:12
going
22:12
to
22:12
ask
22:13
me
22:13
if
22:13
I
22:13
can
22:14
keep
22:14
my
22:14
technology
22:15
that
22:15
will
22:15
make
22:16
me
22:16
feel
22:16
safe.
22:17
Right.
22:17
And
22:18
so
22:18
what
22:18
I'm
22:18
hearing
22:19
you
22:19
say
22:19
is
22:19
those
22:19
quick
22:20
wins
22:20
is.
22:20
What
22:20
are
22:20
those
22:21
anchors?
22:21
Yeah,
22:22
finding
22:22
some
22:22
quick
22:23
wins
22:23
and
22:23
being,
22:24
you
22:24
know,
22:24
being
22:25
Very
22:25
intentional
22:26
about
22:26
the
22:26
why.
22:27
I
22:27
mean,
22:27
I
22:27
think
22:28
people,
22:28
you
22:29
know,
22:29
if
22:29
they,
22:29
if
22:30
they
22:30
trust
22:30
you
22:30
and
22:31
you
22:31
explain
22:31
to
22:32
them
22:32
why
22:33
something
22:33
needs
22:33
to
22:33
happen
22:34
and
22:34
sometimes
22:35
has
22:36
to
22:36
happen.
22:36
You
22:36
know,
22:37
in
22:37
the
22:37
banking
22:37
industry
22:37
in
22:38
particular,
22:38
there's
22:38
all
22:38
sorts
22:39
of
22:39
regulatory
22:39
things
22:40
that,
22:40
you
22:40
know,
22:41
you,
22:41
you
22:41
have
22:41
to
22:42
do
22:42
this.
22:42
This
22:42
is
22:42
now
22:43
the
22:43
law,
22:43
this
22:43
is
22:43
now
22:44
the
22:44
policy
22:44
or
22:44
whatever
22:45
it
22:45
is.
22:45
And
22:46
so,
22:46
you
22:47
know,
22:48
I
22:48
think
22:48
people
22:48
are
22:49
resilient
22:49
enough,
22:50
they
22:50
understand
22:50
the
22:51
why
22:51
even
22:51
if
22:51
they
22:52
don't
22:52
like
22:52
it.
22:53
Then,
22:54
you
22:54
know,
22:54
and
22:55
then
22:55
where
22:56
there
22:56
are
22:56
opportunities,
22:57
to
22:57
your
22:57
point,
22:58
compromise
22:58
or
22:59
space
23:00
or
23:00
time
23:01
or
23:01
whatever,
23:01
sometimes
23:02
perfect
23:02
becomes
23:02
the
23:03
enemy
23:03
of
23:03
good.
23:03
And
23:04
you
23:04
know,
23:05
can
23:05
you
23:05
get
23:05
to
23:05
that
23:06
minimum
23:07
viable
23:07
product.
23:08
Product,
23:08
right,
23:09
whatever
23:09
that
23:09
minimum
23:10
viable
23:10
change
23:10
is
23:11
and
23:11
then
23:12
you
23:12
can
23:13
layer
23:13
it
23:13
on
23:14
from
23:14
there.
23:15
But
23:16
investors,
23:17
shareholders
23:18
and
23:18
boards
23:19
sometimes
23:19
are
23:20
impatient
23:20
and
23:20
want
23:21
returns.
23:21
Now
23:22
I
23:22
don't
23:22
know
23:22
that
23:22
companies
23:23
spend
23:23
enough
23:23
time
23:24
evaluating
23:25
the
23:25
potential
23:26
risk
23:27
of
23:27
moving
23:27
too
23:28
fast
23:29
and
23:29
the
23:29
impact
23:30
to
23:30
revenue
23:31
retention
23:32
or
23:32
whatever
23:33
metrics
23:33
they're
23:34
using
23:34
to
23:34
guide
23:34
their
23:35
events.
23:35
I've
23:36
been
23:36
involved
23:36
in
23:37
mergers
23:37
where
23:37
they
23:38
move
23:38
too
23:38
fast.
23:39
They
23:39
weren't
23:39
transparent
23:41
and
23:41
they
23:41
lost
23:41
a
23:42
lot
23:42
of
23:42
people
23:42
along
23:42
the
23:43
way.
23:43
That's
23:43
kind
23:43
of
23:44
that
23:44
move
23:44
fast
23:44
and
23:44
break
23:45
things
23:45
idea
23:45
that
23:45
a
23:46
lot
23:46
of
23:46
times
23:46
you
23:46
see
23:46
in
23:47
startups
23:47
and
23:48
disruptive
23:48
technologies
23:49
and
23:49
all
23:49
of
23:49
that.
23:49
Well,
23:50
moving
23:50
fast
23:50
and
23:51
breaking
23:51
things,
23:52
sometimes
23:52
you
23:52
just
23:53
can't
23:53
repair
23:53
them.
23:54
You've
23:54
got
23:54
to
23:54
find
23:55
the
23:55
right
23:55
medium
23:55
for
23:56
the
23:56
organization
23:57
and
23:57
for
23:57
the
23:58
event
23:58
itself
23:59
between
23:59
moving
24:00
fast
24:00
and
24:00
breaking
24:01
and
24:01
not
24:01
moving
24:02
fast
24:02
enough.
24:04
So
24:04
finding
24:05
that,
24:06
and
24:06
if
24:06
that
24:06
can
24:06
be
24:06
a
24:07
little
24:07
bit
24:07
of
24:07
a
24:07
negotiation
24:08
as
24:09
opposed
24:09
to
24:09
a
24:09
mandate,
24:10
I
24:11
think
24:11
it
24:11
will.
24:11
Or
24:12
you
24:12
know,
24:12
giving
24:13
those
24:13
people
24:13
at
24:13
the
24:14
front
24:14
line
24:14
that
24:14
are
24:15
going
24:15
to
24:15
be
24:15
the
24:15
gauge
24:16
of
24:16
whether
24:16
you're
24:16
successful
24:17
or
24:17
not
24:17
a
24:18
say
24:18
or
24:18
a
24:19
stake
24:20
in
24:20
what's
24:20
happening.
24:21
You
24:21
can
24:21
do
24:21
that
24:22
through
24:22
not
24:23
every
24:23
single
24:23
employee,
24:24
but
24:24
maybe
24:24
you've
24:24
always
24:24
got
24:25
some
24:25
champions
24:25
for
24:26
change.
24:26
Right.
24:26
You
24:27
can
24:27
identify
24:28
who
24:28
are
24:28
the
24:28
people
24:28
that
24:29
are
24:29
likely
24:29
to
24:29
lead
24:30
that
24:30
others
24:30
respect
24:30
and
24:31
will
24:31
follow.
24:32
And
24:32
you
24:32
want
24:32
to
24:33
get
24:33
those
24:33
people
24:33
excited
24:34
and
24:34
on
24:34
board
24:35
to
24:35
help.
24:36
Absolutely.
24:37
So,
24:38
okay,
24:38
so
24:38
all
24:39
of
24:39
this
24:39
sort
24:40
of
24:40
experience
24:41
of
24:42
doing
24:42
all
24:42
of
24:42
this
24:43
M
24:43
and
24:43
A
24:43
and
24:43
other
24:44
types
24:44
of
24:44
transformations,
24:45
leading
24:46
organizations
24:46
through
24:47
change
24:49
sort
24:50
of
24:50
inspired
24:51
you
24:51
to
24:51
form
24:51
heart
24:51
led
24:52
ventures
24:52
and
24:53
to
24:53
pass
24:53
that
24:54
wisdom
24:54
forward.
24:55
And
24:56
so
24:56
I'm
24:56
curious
24:57
and
24:58
I
24:58
you
24:58
mentioned
24:58
Brene
24:59
Brown
24:59
earlier.
25:00
How
25:00
would
25:00
you
25:01
define
25:01
what
25:02
heart
25:02
led
25:02
leadership
25:03
is?
25:04
The
25:04
way
25:04
I
25:04
would
25:05
define
25:05
it
25:06
is
25:07
it's
25:07
courageous,
25:08
it's
25:08
also
25:09
vulnerable
25:09
and
25:09
it's
25:10
just
25:10
deeply
25:10
human
25:11
centered.
25:12
Empathy
25:12
is
25:12
really
25:13
important.
25:13
Empathy
25:13
is
25:14
a
25:14
great
25:14
thing.
25:15
Having
25:15
connections,
25:16
having
25:16
a
25:16
value
25:17
based
25:17
Decision
25:18
making
25:19
style.
25:19
I
25:20
can
25:20
tell
25:20
you
25:20
a
25:20
story
25:21
about
25:21
a
25:21
non
25:21
banking
25:22
client
25:22
that
25:23
illustrates
25:23
this
25:23
really
25:24
well.
25:25
I
25:25
worked
25:25
for
25:25
a
25:25
not
25:25
for
25:26
profit,
25:26
one
25:26
of
25:26
the
25:27
largest
25:27
human
25:27
services
25:28
organizations
25:29
in
25:29
Chicago.
25:29
So
25:30
a
25:30
very
25:30
large
25:30
nonprofit
25:32
that
25:32
deals
25:32
with
25:33
people
25:33
in
25:33
crisis,
25:34
whether
25:34
it's
25:34
around
25:34
housing
25:35
or
25:36
food
25:37
or
25:37
immigration,
25:38
you
25:39
know,
25:40
a
25:40
variety
25:40
elder
25:41
care
25:42
veterans,
25:42
you
25:42
know,
25:43
the
25:43
most
25:43
vulnerable
25:44
populations
25:45
in
25:45
our
25:45
big
25:46
city
25:46
of
25:46
Chicago.
25:47
This
25:47
organization
25:48
is
25:48
a
25:48
first
25:49
responder.
25:50
They
25:51
are
25:51
religious
25:52
based,
25:52
they
25:52
have
25:52
a
25:53
large
25:53
community
25:54
of
25:54
supporters,
25:55
sponsors
25:55
and
25:55
people
25:56
that
25:56
write
25:56
personal
25:57
checks.
25:57
But
25:58
they
25:58
also
25:58
get
25:59
a
25:59
significant
25:59
part
26:00
of
26:00
their
26:00
budget
26:00
from
26:00
the
26:00
government,
26:01
whether
26:01
it's
26:01
the
26:01
city
26:02
or
26:02
the
26:03
state
26:03
or
26:03
likely
26:04
federal
26:04
pass
26:04
through
26:05
types
26:05
of
26:05
things.
26:06
In
26:07
some
26:07
ways
26:07
they're
26:07
a
26:07
government
26:07
contractor.
26:08
And
26:08
as
26:09
they
26:09
looked
26:09
back
26:10
over
26:10
their
26:11
contracts,
26:12
there
26:12
are
26:12
60,
26:13
70
26:14
contracts
26:14
that
26:14
they
26:15
have,
26:15
they
26:15
realized
26:16
that
26:16
a
26:16
lot
26:16
of
26:16
them
26:17
were
26:17
underwater
26:18
and
26:18
they
26:18
just
26:19
couldn't
26:19
fundraise
26:20
enough
26:21
to
26:21
cover
26:22
the
26:22
deficit.
26:23
They
26:23
couldn't
26:24
inspire
26:25
people
26:25
to
26:25
write
26:25
bigger
26:26
checks
26:26
because
26:27
the
26:27
results
26:27
of
26:27
the
26:27
organization
26:28
were
26:28
such
26:29
that,
26:29
you
26:30
know,
26:30
just
26:30
throwing,
26:31
you
26:31
know,
26:32
making
26:32
the
26:32
organization
26:33
bigger
26:33
just
26:33
makes
26:34
that
26:34
deficit
26:34
bigger.
26:35
And
26:35
so
26:36
they
26:36
really
26:36
needed
26:37
to
26:37
transform
26:38
their
26:38
service
26:38
delivery,
26:39
their
26:39
contract
26:40
structure,
26:40
what
26:41
they
26:41
could
26:41
do,
26:42
what
26:42
they
26:42
can't
26:42
do.
26:43
And
26:43
so
26:43
they
26:44
made
26:44
a
26:44
decision,
26:45
a
26:45
very
26:45
bold,
26:46
courageous
26:47
decision
26:48
to
26:48
exit
26:50
about
26:50
35%
26:52
of
26:52
their
26:52
government
26:53
contracts
26:55
and
26:56
services.
26:57
And
26:58
in
26:58
so
26:58
doing
26:59
they
26:59
needed
27:00
to
27:00
let
27:00
go
27:01
of
27:01
about
27:01
25%
27:02
of
27:02
their
27:02
staff.
27:05
Think
27:05
of
27:05
the
27:05
headlines.
27:06
If
27:06
this
27:06
isn't
27:07
done
27:07
extremely
27:07
carefully,
27:08
and
27:08
they
27:08
did
27:08
it
27:08
extremely
27:09
carefully,
27:09
but
27:10
they
27:10
did
27:10
it
27:10
using
27:11
a
27:11
heart
27:11
based
27:11
leadership
27:12
style.
27:12
They
27:13
started
27:13
with
27:13
their
27:13
employees
27:15
and
27:15
made
27:15
sure
27:16
that
27:16
they
27:16
gave
27:16
every
27:17
employee,
27:18
no
27:18
matter
27:18
whether
27:18
they
27:18
were
27:19
a
27:19
janitor
27:19
or
27:19
they
27:20
were
27:20
a
27:20
director
27:20
of
27:20
a
27:21
program,
27:21
a
27:21
great
27:22
transition
27:23
experience,
27:24
help
27:24
for
27:25
job
27:25
support.
27:26
Many
27:26
people
27:26
were
27:27
able
27:27
to
27:27
go
27:27
to
27:27
organizations
27:28
that
27:28
were
27:29
willing
27:29
to
27:29
pick
27:29
up
27:30
these
27:30
programs,
27:31
fold
27:31
them
27:31
into
27:31
something
27:32
else
27:32
that
27:32
they
27:32
were
27:32
doing.
27:32
I
27:33
don't
27:33
know
27:33
that
27:33
there
27:33
were
27:33
any
27:34
clients
27:34
at
27:34
the
27:35
end
27:35
of
27:35
the
27:35
day
27:35
that
27:35
never
27:36
got
27:36
any
27:36
service.
27:37
They
27:37
maybe
27:37
had
27:37
to
27:37
transition
27:38
to
27:38
a
27:38
different
27:38
provider
27:39
or
27:39
move
27:39
somewhere
27:40
else.
27:41
But
27:41
they
27:41
worked
27:42
so
27:42
hard
27:42
to
27:43
make
27:43
sure
27:43
that
27:43
their
27:43
employees
27:44
were
27:44
taken
27:44
care
27:45
of.
27:45
By
27:45
doing
27:46
so,
27:46
those
27:46
employees
27:47
addressed
27:47
their
27:47
clients
27:48
where
27:48
the
27:48
services
27:49
were
27:49
changing
27:49
in
27:49
a
27:50
very
27:50
compassionate
27:50
and
27:51
heart
27:51
led
27:51
way
27:51
that
27:52
kept
27:53
the
27:53
negative
27:54
headlines
27:54
that
27:55
could
27:55
easily
27:55
have
27:55
been
27:55
written
27:56
about
27:56
an
27:56
organization
27:57
going
27:57
through
27:57
some
27:57
sort
27:58
of
27:58
change.
27:58
There
27:58
were
27:58
positive
27:59
articles
28:00
written
28:00
about
28:00
the
28:00
humanity
28:01
and
28:01
care
28:02
that
28:02
was
28:02
brought
28:02
to
28:03
this
28:03
very
28:03
large
28:03
transition.
28:04
So
28:05
now
28:05
the
28:05
organization,
28:06
the
28:06
CEO,
28:07
she
28:07
was
28:07
the
28:08
visionary
28:08
for
28:08
it.
28:08
She
28:08
asked
28:09
me
28:09
to
28:09
come
28:09
in
28:09
and
28:09
help
28:09
her
28:10
because
28:10
of
28:10
my
28:11
experience
28:11
and
28:12
in
28:12
getting
28:13
through
28:13
this
28:13
process.
28:14
There
28:14
was
28:14
a
28:14
lot
28:14
of
28:15
work
28:15
to
28:15
do.
28:15
But
28:16
at
28:16
the
28:16
end
28:16
of
28:16
the
28:16
day,
28:17
their
28:17
employees
28:18
were
28:18
transitioned
28:18
successfully.
28:19
They
28:19
were
28:20
able
28:20
to
28:20
exit
28:21
the
28:21
contracts
28:22
that
28:22
no
28:22
longer
28:22
serve
28:23
them,
28:23
and
28:23
they
28:23
were
28:23
able
28:24
to
28:24
make
28:24
sure
28:24
that
28:24
all
28:25
of
28:25
their
28:25
clients
28:26
still
28:26
receive
28:27
service.
28:28
Couldn't
28:28
we
28:28
use
28:28
a
28:29
little
28:29
bit
28:29
of
28:29
that
28:29
today?
28:30
A
28:30
little
28:30
bit
28:31
more
28:31
of
28:31
that?
28:31
Oh,
28:32
we
28:32
sure
28:32
could.
28:33
Oh
28:34
my
28:34
goodness.
28:34
Right.
28:35
Rather
28:35
than
28:35
just
28:35
chopping
28:36
off
28:36
an
28:36
arm
28:37
and
28:37
being
28:37
like,
28:38
hope
28:38
you
28:38
don't
28:38
die.
28:39
Right,
28:40
yeah.
28:40
Just
28:41
thoughtfully
28:42
and
28:42
that.
28:42
And
28:43
it's.
28:43
I
28:43
love
28:44
that
28:44
you
28:44
use
28:44
this
28:44
example,
28:45
Laurie,
28:46
because
28:46
sometimes
28:47
when
28:47
we
28:47
think
28:47
about.
28:48
I
28:48
think
28:48
when.
28:49
When
28:49
people
28:49
think
28:50
about
28:50
heart
28:50
centered
28:51
leadership,
28:52
they
28:52
get
28:52
the
28:52
idea
28:53
in
28:53
mind
28:54
that
28:54
you
28:54
just
28:55
make
28:55
heart
28:56
decisions
28:57
without
28:57
any
28:58
strategy
28:58
or
28:59
logic
28:59
or
29:00
connection
29:01
to
29:02
financial
29:03
stability
29:03
or
29:03
sustainability.
29:05
And
29:05
that
29:06
is.
29:06
Is
29:06
just
29:07
not
29:07
heart
29:07
centered
29:08
leadership.
29:08
It's
29:08
no
29:08
kind
29:09
of
29:09
leadership.
29:09
It's
29:09
irresponsible.
29:11
And
29:12
so
29:12
this
29:13
is
29:13
being
29:13
able
29:13
to
29:14
do
29:14
these
29:14
very
29:15
hard
29:15
things
29:17
and
29:17
do
29:17
it
29:17
with
29:18
integrity
29:18
and
29:19
empathy
29:19
and
29:19
care
29:20
and
29:20
compassion.
29:21
I
29:21
love
29:21
that
29:21
you
29:22
give
29:22
this
29:22
example
29:23
because
29:23
it
29:23
was
29:24
hard.
29:24
They
29:25
had
29:25
to
29:25
let
29:25
people
29:25
go.
29:26
They
29:26
thought
29:26
about
29:26
where
29:27
they
29:27
could
29:27
put
29:27
them
29:27
and
29:28
they
29:28
found
29:29
exit
29:29
routes
29:29
and
29:30
they
29:30
communicated
29:31
from
29:31
the
29:31
beginning.
29:32
Yes,
29:33
yes.
29:33
Right,
29:33
yes.
29:34
And
29:35
so
29:35
that
29:36
organization
29:36
did
29:37
really
29:37
hard
29:37
things.
29:38
Yes.
29:39
And
29:39
we
29:39
all
29:39
have
29:39
to
29:40
do
29:40
really
29:40
hard
29:40
things.
29:40
I'd
29:41
say
29:41
there's
29:41
generally
29:42
more
29:42
than
29:42
one
29:42
way
29:42
to
29:42
do
29:42
them
29:42
when
29:43
you
29:43
do
29:43
them
29:43
from
29:44
a
29:44
place
29:44
of
29:44
the
29:44
heart
29:45
with
29:45
compassion
29:45
and
29:46
empathy.
29:47
Even
29:47
though
29:48
those
29:48
people
29:48
had
29:49
to
29:49
leave
29:49
the
29:49
organization.
29:50
Yeah.
29:51
You
29:51
know,
29:51
but
29:52
it
29:52
was
29:52
done
29:52
in
29:52
a
29:53
way
29:54
where
29:54
the
29:55
organization
29:55
became
29:56
more
29:56
resilient.
29:57
If
29:57
you're
29:57
in
29:57
an
29:57
organization
29:58
and
29:58
25%
29:59
of
29:59
your
29:59
staff
30:00
is
30:00
leaving,
30:01
the
30:01
grief
30:02
is
30:02
incredible.
30:03
The
30:03
guilt,
30:04
if
30:04
you're
30:04
staying
30:05
and
30:06
your
30:06
colleague
30:06
sitting
30:07
next
30:07
to
30:07
you
30:07
is
30:07
leaving
30:08
the.
30:08
The
30:09
tremendous
30:09
guilt.
30:09
They
30:10
were
30:10
smart
30:10
enough
30:11
to
30:11
understand
30:12
the
30:12
impact
30:12
that
30:13
could
30:13
have
30:13
on
30:13
those
30:13
that
30:14
stayed.
30:15
It
30:15
wasn't
30:16
just
30:17
based
30:17
out
30:17
of
30:17
heart
30:18
and
30:18
compassion.
30:18
It
30:19
was
30:19
business.
30:20
They
30:20
knew
30:20
that
30:20
if
30:20
they
30:21
didn't
30:21
have
30:21
a
30:21
resilient,
30:23
competent,
30:24
strong,
30:24
committed
30:25
workforce,
30:25
the
30:25
organization
30:26
wouldn't
30:26
survive.
30:28
Heart
30:28
led
30:29
leadership
30:29
is
30:30
every
30:30
bit
30:31
as
30:31
decisive,
30:32
strong,
30:33
results
30:33
oriented
30:34
and
30:35
strategic
30:36
as
30:36
any
30:36
other
30:36
form
30:37
of
30:37
leadership.
30:39
And
30:39
I
30:40
love
30:40
that.
30:41
Thank
30:41
you
30:41
for
30:42
that.
30:43
So
30:44
you've
30:45
built
30:45
trust
30:45
and
30:45
credibility
30:46
with
30:48
employees
30:49
and
30:49
customers
30:50
and
30:50
clients
30:51
over
30:51
this
30:52
journey
30:53
in
30:53
your
30:53
career.
30:54
A
30:54
lot
30:54
of
30:54
M
30:54
and
30:54
A
30:55
and
30:55
other
30:55
reorgs
30:56
and
30:57
transformations
30:58
again,
30:58
where
30:59
fear
30:59
and
30:59
trust
30:59
comes
31:00
up.
31:00
What's
31:00
your
31:01
secret
31:01
or
31:01
your
31:02
advice
31:03
on
31:04
earning
31:05
trust
31:06
when
31:06
stakes
31:06
are
31:07
high
31:07
and
31:07
you
31:07
don't
31:07
have
31:08
a
31:08
lot
31:08
of
31:08
time.
31:09
To
31:09
get
31:09
to
31:10
trust?
31:10
Well,
31:11
you
31:11
know,
31:11
we've
31:12
talked
31:12
about
31:12
some
31:12
of
31:12
these
31:13
concepts
31:13
a
31:13
little
31:14
bit.
31:14
Being
31:14
vulnerable,
31:15
being
31:16
honest,
31:17
being
31:17
transparent.
31:19
Listening,
31:19
asking
31:20
questions,
31:21
feeling
31:21
what
31:21
other
31:22
people
31:22
are
31:22
feeling
31:23
and
31:23
have
31:23
that
31:24
be
31:24
demonstrated
31:25
through
31:25
your
31:25
actions
31:26
and
31:27
then
31:27
getting
31:27
some
31:27
quick
31:27
wins,
31:28
showing
31:28
those
31:29
quick
31:29
wins.
31:29
And
31:29
when
31:29
people
31:30
see
31:30
that
31:30
you
31:30
will
31:31
do
31:31
what
31:31
you
31:31
say
31:31
you're
31:32
going
31:32
to
31:32
do
31:32
and
31:32
that
31:32
you
31:32
can
31:33
be
31:33
trusted,
31:33
then
31:34
that
31:34
trust
31:34
will
31:34
grow.
31:35
It's
31:35
showing
31:36
up
31:36
and
31:37
treating
31:37
everyone
31:38
with
31:38
dignity
31:38
and
31:38
respect,
31:39
but
31:40
not
31:40
being
31:41
falsely
31:42
supported.
31:42
And
31:42
by
31:43
that
31:43
I
31:43
mean
31:44
you
31:44
have
31:44
to
31:45
be
31:45
honest
31:45
with
31:45
people.
31:45
If
31:45
there's
31:46
a
31:46
tough
31:46
thing
31:46
coming,
31:47
you
31:47
got
31:47
to
31:48
tell
31:48
them.
31:49
That
31:49
gives
31:49
people
31:49
an
31:50
opportunity
31:50
to
31:50
think
31:50
about
31:52
what
31:52
they
31:52
need
31:52
and
31:52
what
31:53
they
31:53
need
31:53
to
31:53
do.
31:53
Often
31:54
they're
31:54
going
31:54
to
31:54
think
31:54
about
31:55
the
31:55
worst.
31:55
Their
31:55
fears
31:56
are
31:56
going
31:56
to
31:56
be
31:56
great.
31:56
But
31:57
if
31:57
they
31:57
trust
31:57
what
31:58
you're
31:58
saying
31:58
and
31:58
trust
31:59
what
31:59
the
31:59
actions
31:59
are,
32:00
they'll
32:00
go
32:00
with
32:00
you.
32:04
It's
32:04
kind
32:04
of
32:04
winning
32:04
over
32:05
hearts
32:05
and
32:05
minds,
32:05
right?
32:06
Yes.
32:07
Well,
32:07
and
32:08
you
32:08
say
32:08
quick
32:08
wins,
32:09
it's
32:09
really
32:10
about
32:10
making
32:11
promises.
32:11
It's
32:12
saying,
32:12
I'm
32:12
going
32:12
to
32:13
give
32:13
this
32:14
quick
32:14
win
32:15
to
32:15
you
32:15
and
32:15
then
32:15
giving
32:16
it
32:16
to
32:16
them.
32:16
That's
32:17
right.
32:17
Which
32:17
is,
32:18
that's
32:18
trust.
32:19
I
32:19
promise
32:20
I'm
32:20
going
32:20
to
32:20
do
32:20
the
32:20
thing.
32:21
I'm
32:21
going
32:21
to
32:21
show
32:21
up
32:21
on
32:22
time
32:22
and
32:22
I'm
32:22
on
32:22
time.
32:23
I'm
32:23
going,
32:23
going
32:23
to
32:24
get
32:24
back
32:24
to
32:25
you
32:25
with
32:26
what
32:26
a
32:26
severance
32:27
package
32:27
option
32:27
might
32:28
be
32:28
or
32:29
I'm
32:29
going
32:29
to
32:29
give
32:29
you
32:30
a
32:30
new
32:30
job
32:30
description
32:31
and
32:32
hear
32:32
it.
32:32
Whatever
32:32
it
32:33
happens
32:33
to
32:33
be
32:34
right
32:34
or.
32:34
Solving
32:35
some
32:35
sort
32:35
of
32:35
a
32:35
pain
32:35
point,
32:36
you
32:36
want
32:36
to
32:36
change
32:36
the
32:37
technology.
32:38
And,
32:39
and
32:39
here's
32:39
what's,
32:39
here's,
32:40
here's
32:40
what
32:40
doesn't
32:41
work.
32:41
You
32:42
know,
32:42
here's
32:42
a
32:42
process
32:43
that's
32:43
broken.
32:44
Don't
32:44
just
32:44
give
32:44
us
32:44
a
32:45
new
32:45
technology
32:45
with
32:46
the
32:46
same
32:46
process.
32:46
Let's
32:47
fix
32:47
the
32:47
process.
32:48
It's
32:49
listening
32:50
to
32:50
people
32:50
and
32:50
understanding
32:51
at
32:52
a
32:52
deeper
32:52
level
32:52
than
32:53
you
32:53
might
32:53
at
32:53
a
32:53
program,
32:54
office
32:54
level.
32:54
When
32:54
writing
32:55
out
32:56
business
32:56
requirements
32:57
or
32:57
whatever
32:57
it
32:57
is
32:57
for
32:58
a
32:58
technology
32:58
change,
32:59
it's
32:59
making
33:00
sure
33:00
that
33:01
what's
33:02
happening
33:02
at
33:02
the
33:02
front
33:03
line
33:04
gets,
33:05
you
33:05
know,
33:05
gets
33:05
represented,
33:06
gets
33:06
advocated
33:07
for.
33:07
And
33:07
you
33:08
can't.
33:08
You
33:08
have
33:08
to
33:08
pick
33:09
your
33:09
quick
33:09
wins,
33:10
you
33:10
have
33:10
to
33:10
pick
33:11
them
33:11
judiciously.
33:11
You
33:12
have
33:12
to
33:12
make
33:12
sure
33:12
it's
33:13
something
33:13
that's
33:13
meaningful
33:14
enough
33:15
and
33:15
works
33:16
with
33:17
everything
33:17
else.
33:17
Oftentimes
33:18
it
33:18
just
33:18
takes
33:19
the
33:19
time
33:19
to
33:20
find
33:20
them.
33:21
They're
33:21
there.
33:22
It
33:22
just
33:22
takes
33:22
the
33:23
time
33:23
to
33:23
find
33:23
them
33:23
and
33:24
to
33:24
listen.
33:24
If
33:24
you
33:25
demonstrate
33:25
that
33:25
that's
33:26
how
33:26
you
33:26
do
33:26
business,
33:27
you're
33:28
going
33:28
to
33:28
get
33:28
the
33:28
trust.
33:29
You're
33:29
also
33:29
going
33:29
to
33:29
get
33:30
the
33:30
referral
33:30
for
33:30
the
33:31
next
33:31
opportunity.
33:31
People
33:32
remember
33:33
how
33:33
they
33:33
felt
33:34
during
33:34
their
33:34
transition.
33:35
Not
33:35
that
33:35
they
33:35
came
33:35
out
33:36
on
33:36
the
33:36
other
33:36
side,
33:37
but
33:37
they're
33:37
Going
33:37
to
33:39
remember
33:39
how
33:39
they
33:39
felt
33:40
and
33:40
who
33:40
made
33:41
them
33:41
feel
33:41
better,
33:41
who
33:41
made
33:42
them
33:42
feel
33:42
worse.
33:42
And
33:42
if
33:42
you
33:43
helped
33:43
people
33:44
navigate
33:44
through
33:45
change
33:45
and
33:45
get
33:46
to
33:46
a
33:46
better
33:47
place,
33:47
that's
33:48
going
33:48
to
33:48
help
33:48
you
33:48
develop
33:49
business.
33:49
So
33:49
that's
33:50
a
33:50
really,
33:50
I
33:51
think,
33:51
important
33:51
thing
33:52
for
33:52
founders
33:52
that
33:53
are,
33:53
you
33:54
know,
33:54
trying
33:54
to,
33:55
you
33:55
know,
33:55
particularly
33:56
if
33:56
it's
33:56
a
33:56
knowledge
33:56
or
33:57
consulting
33:57
type
33:57
of
33:58
business
33:58
where
33:58
you're
33:58
trying
33:59
to
34:00
get
34:00
referred
34:00
into
34:00
other
34:01
opportunities
34:01
to
34:02
help
34:02
solve
34:02
a
34:02
problem.
34:03
The
34:03
organization
34:04
that
34:04
I
34:04
talked
34:05
about,
34:05
where
34:05
I
34:05
told
34:05
the
34:06
story
34:06
about
34:06
the
34:06
not
34:06
for
34:07
profit,
34:07
I
34:08
got
34:08
that
34:08
business
34:09
because
34:10
the
34:10
chair
34:10
of
34:10
their
34:10
board
34:11
was
34:11
someone
34:11
that
34:11
I
34:12
worked
34:12
for
34:12
for
34:12
years
34:13
in
34:13
banking.
34:13
That
34:14
person
34:14
had
34:14
seen
34:15
how
34:15
I
34:16
operate
34:16
with
34:16
complex
34:17
change
34:18
and
34:19
thought
34:19
of
34:20
me
34:20
to
34:20
help
34:20
the
34:21
CEO
34:21
with
34:21
this
34:21
work
34:22
because
34:23
he
34:23
knew
34:24
he
34:24
could
34:24
trust
34:25
me.
34:26
Yeah,
34:26
that's
34:26
great.
34:26
And,
34:27
you
34:27
know,
34:27
for
34:28
founders
34:28
with
34:29
growing
34:29
teams,
34:30
building
34:31
trust
34:32
not
34:32
just
34:32
with
34:32
your
34:32
customer,
34:33
but
34:33
with
34:33
your
34:33
actual
34:34
team
34:34
is
34:35
so
34:35
important.
34:35
In
34:36
my
34:36
business,
34:36
we
34:36
took
34:36
care
34:37
of
34:37
medically
34:37
fragile
34:37
patients
34:38
in
34:38
their
34:38
homes,
34:39
and
34:39
we
34:39
had
34:40
nurses
34:40
in
34:40
the
34:41
field.
34:41
So
34:41
it's
34:42
that,
34:42
you
34:43
know,
34:43
how
34:44
you
34:44
create
34:44
those
34:45
feelings
34:45
of
34:46
connection
34:46
with
34:47
people
34:48
and
34:48
then
34:48
when
34:48
you
34:48
need
34:48
them
34:49
to
34:49
make
34:49
a
34:49
change
34:50
that
34:50
they
34:51
are
34:51
willing
34:51
to.
34:52
That's
34:52
right.
34:53
So
34:53
what
34:53
would
34:53
be
34:54
some
34:55
tips
34:55
that
34:55
you
34:56
would
34:56
offer
34:56
or
34:56
some
34:57
wisdom
34:57
you
34:57
would
34:57
offer
34:57
women
34:58
founders
34:58
navigating
35:00
growth
35:00
and
35:01
change
35:02
and
35:02
disruption
35:03
while
35:04
trying
35:04
to
35:04
stay
35:04
true
35:05
to
35:05
themselves
35:07
and
35:07
lifting
35:08
others
35:08
along
35:09
the
35:09
way?
35:09
And
35:09
I
35:10
would
35:10
just
35:10
say
35:10
that
35:10
I
35:11
think
35:11
so
35:11
many
35:11
times
35:12
the
35:13
founders
35:13
I
35:13
see
35:14
are
35:15
running
35:16
so
35:16
hard.
35:16
They
35:17
have
35:17
teams,
35:18
they're
35:18
trying
35:18
to
35:18
scale,
35:20
but
35:20
they're
35:21
still
35:21
at
35:21
the
35:21
middle
35:21
of
35:22
everything.
35:22
They're
35:23
not
35:23
necessarily
35:23
figuring
35:24
out
35:24
how
35:24
to
35:25
allow
35:26
others
35:26
to
35:27
really
35:27
own
35:28
their
35:28
place.
35:29
How
35:30
can
35:30
you
35:30
help,
35:31
you
35:31
know,
35:32
women
35:32
founders
35:33
in
35:33
those
35:33
kinds
35:34
of
35:34
situations?
35:35
Yeah,
35:36
well,
35:36
it's
35:36
hard
35:37
because
35:37
I
35:37
experienced
35:38
myself.
35:38
You
35:39
can't
35:39
do
35:39
it
35:39
alone.
35:40
Even
35:40
though
35:40
I
35:41
tried,
35:41
I
35:41
limited
35:43
the
35:43
potential
35:43
of
35:44
my
35:44
business
35:45
because
35:45
I
35:46
was
35:46
afraid
35:48
to
35:48
bring
35:48
others
35:49
in
35:49
and
35:50
let
35:50
them
35:50
do
35:50
the
35:50
work.
35:51
I
35:51
either
35:51
didn't
35:52
trust
35:52
that
35:52
I
35:52
had
35:53
picked
35:53
the
35:53
right
35:53
people,
35:54
or
35:55
I
35:55
didn't
35:55
trust
35:55
myself
35:56
enough
35:56
to
35:56
let
35:57
them
35:57
go.
35:57
Or
35:57
at
35:58
that
35:58
phase
35:58
in
35:58
my
35:59
life,
35:59
I
35:59
was
35:59
too
36:00
controlling,
36:00
too
36:00
hands
36:01
on.
36:01
I
36:01
learned
36:02
that
36:02
I
36:02
couldn't
36:02
let
36:02
go.
36:03
A
36:03
woman
36:03
founder
36:03
who's
36:04
feeling
36:04
overwhelmed
36:04
and
36:05
frustrated
36:06
because
36:06
people
36:06
aren't
36:06
doing
36:07
things
36:07
the
36:07
way
36:07
she
36:07
wants,
36:08
Whether
36:08
it's
36:08
fast
36:09
enough
36:09
or
36:09
good
36:09
enough
36:10
or
36:10
whatever,
36:11
you
36:11
got
36:12
to
36:12
really
36:12
work
36:12
on
36:12
that,
36:13
and
36:13
you
36:14
have
36:14
to
36:14
work
36:14
on
36:15
yourself.
36:15
And
36:16
so
36:16
that
36:17
personal
36:17
board
36:17
of
36:17
directors
36:18
we
36:18
talked
36:18
about
36:19
can
36:19
come
36:19
in
36:19
handy.
36:20
I'm
36:20
a
36:21
big
36:21
fan
36:21
of
36:21
business
36:22
coaching.
36:23
That's
36:23
something
36:23
that
36:24
you
36:24
can,
36:24
you
36:25
know,
36:25
Find
36:25
a
36:25
good
36:26
coach.
36:26
It's
36:26
really
36:26
helpful.
36:27
It's
36:27
a
36:27
mirror.
36:28
You
36:28
build
36:28
a
36:28
trusting
36:28
relationship
36:29
and
36:29
you
36:29
can
36:29
share
36:30
those
36:30
vulnerabilities.
36:30
And
36:31
so
36:31
somebody
36:31
who
36:31
isn't
36:32
so
36:32
much
36:33
in
36:33
the
36:33
weeds
36:33
can
36:34
challenge
36:34
your
36:34
thinking
36:35
a
36:35
little
36:35
bit
36:35
and
36:35
maybe
36:36
help
36:36
you
36:36
forward
36:36
a
36:37
little
36:37
bit
36:38
so
36:38
that
36:38
it's
36:39
a
36:39
hard
36:39
one.
36:39
It's
36:40
probably
36:40
one
36:40
of
36:40
the
36:40
biggest
36:41
challenges
36:41
that
36:41
founders,
36:42
maybe
36:43
in
36:43
particular
36:43
women
36:43
face.
36:44
But
36:45
they
36:45
got
36:45
to
36:45
work
36:45
on
36:45
it,
36:45
they
36:46
got
36:46
to
36:46
address
36:46
it,
36:46
they
36:46
got
36:47
to
36:47
name
36:47
it,
36:47
they
36:47
got
36:47
to
36:48
acknowledge
36:48
it,
36:48
they
36:48
got
36:49
to
36:49
call
36:49
themselves
36:49
out
36:50
and
36:50
say,
36:50
nope,
36:50
I'm
36:50
going
36:51
to
36:51
let
36:51
so
36:51
and
36:51
so
36:51
do
36:52
it.
36:52
And
36:52
if
36:52
it's
36:53
good
36:53
but
36:53
not
36:53
perfect,
36:54
that's
36:54
fine.
36:56
I
36:56
think
36:56
the
36:56
second
36:57
thing
36:57
thing
36:57
is
36:57
self
36:58
care.
37:00
And
37:01
I
37:02
was
37:02
very
37:03
guilty
37:03
of
37:04
not
37:05
taking
37:05
the
37:05
proper
37:06
care
37:06
of
37:06
myself.
37:07
I'm
37:07
lucky
37:08
I
37:08
kind
37:08
of
37:08
woke
37:09
up
37:09
at
37:09
50,
37:09
and
37:10
I've
37:10
taken
37:10
much,
37:10
much
37:11
better
37:11
care
37:11
of
37:11
myself
37:12
in
37:12
the
37:12
last
37:13
decade
37:13
or
37:13
so
37:13
than
37:14
I
37:14
did.
37:14
But
37:15
I
37:15
think
37:15
self
37:15
care
37:15
is
37:16
so
37:16
important.
37:17
Things
37:17
as
37:17
simple
37:18
as
37:18
sleep,
37:20
exercise,
37:22
meditation,
37:23
whatever
37:23
your
37:23
spiritual
37:25
thoughts
37:25
are.
37:25
But
37:25
you
37:26
have
37:26
to
37:26
do
37:26
it
37:26
because
37:27
you
37:27
can't
37:28
do
37:29
your
37:29
best
37:29
when
37:30
you're
37:30
empty.
37:30
You
37:30
just
37:31
can't.
37:32
Women
37:33
are
37:33
often
37:33
juggling
37:34
the
37:34
care
37:34
of
37:35
others
37:36
in
37:36
addition
37:36
to
37:36
their
37:37
own
37:37
self
37:37
care,
37:37
and
37:38
they
37:38
tend
37:38
to
37:38
place
37:39
that
37:39
bit
37:39
of
37:40
energy
37:40
they
37:40
have
37:41
in
37:41
their
37:41
busy
37:41
founder
37:42
life
37:42
into
37:43
other
37:43
people.
37:43
And
37:44
I
37:44
kind
37:44
of
37:44
confused
37:46
my
37:46
professional
37:47
identity
37:48
and
37:48
self
37:48
care.
37:48
I
37:48
spent
37:49
a
37:49
lot
37:49
of
37:49
time
37:49
in
37:49
my
37:50
professional
37:50
identity
37:51
doing
37:51
all
37:51
the
37:51
things
37:52
to
37:53
grow
37:53
my
37:53
business,
37:54
my
37:54
network,
37:54
my
37:55
value,
37:56
how
37:56
much
37:56
money
37:56
I
37:57
could
37:57
make
37:57
or
37:57
how
37:57
much
37:57
money
37:58
I
37:58
could
37:58
charge.
37:59
And
37:59
I,
37:59
and
38:00
I
38:00
sort
38:00
of
38:00
misinterpreted.
38:01
It
38:01
wasn't
38:02
an
38:02
all
38:02
or
38:02
nothing
38:02
thing.
38:03
I
38:03
put
38:04
more
38:04
into
38:04
that
38:04
than
38:04
I
38:05
put
38:05
into
38:05
exercise
38:06
and
38:06
sleep
38:06
and
38:07
nutrition
38:07
and
38:07
those
38:07
things.
38:08
And
38:09
if
38:09
I
38:09
had
38:09
it
38:09
to
38:10
do
38:10
again,
38:10
I
38:11
think
38:11
I
38:11
would
38:11
bring
38:12
a
38:12
little
38:12
better
38:12
balance.
38:13
We
38:13
talked
38:13
about
38:13
the
38:14
board
38:14
of
38:14
directors.
38:14
You
38:15
can't
38:15
do
38:15
this
38:15
alone,
38:16
either
38:16
from
38:17
an
38:17
execution
38:17
in
38:18
your
38:18
business
38:18
or
38:18
even
38:19
strategically
38:20
thinking
38:20
about
38:20
all
38:21
the
38:21
things.
38:22
So
38:22
those
38:22
would
38:22
be
38:22
my
38:23
primary
38:23
tips.
38:24
Those
38:25
are
38:25
brilliant
38:25
and
38:26
very
38:26
actionable,
38:27
and
38:27
they
38:27
really
38:28
are
38:28
what
38:28
we
38:28
need
38:29
to
38:29
be
38:29
focused
38:29
on
38:30
in
38:30
our
38:30
evolution
38:30
as
38:31
human
38:31
beings.
38:32
For
38:32
you
38:33
then,
38:33
Laurie,
38:34
you've
38:34
had
38:34
a
38:34
tremendous
38:35
career
38:36
and
38:36
it
38:37
keeps
38:37
on
38:37
going.
38:38
You're
38:38
a
38:38
board
38:38
director,
38:39
you're,
38:40
you're
38:40
coaching,
38:40
you're
38:41
consulting,
38:41
you're
38:42
helping
38:42
companies
38:43
manage
38:44
their
38:44
transformations.
38:46
I
38:46
know
38:47
because
38:47
of
38:47
the
38:47
work
38:47
that
38:48
we
38:48
do
38:48
with
38:49
how
38:49
women
38:49
lead,
38:50
that
38:50
you're
38:50
an
38:50
advocate
38:51
for
38:51
women
38:52
and
38:52
transforming
38:53
society
38:53
in
38:53
that
38:54
way.
38:54
I
38:55
love
38:55
the
38:55
poem
38:56
A
38:56
Summer
38:57
Day
38:57
by
38:57
Mary
38:58
Oliver.
38:58
I
38:58
don't
38:59
know
38:59
if
38:59
you
38:59
know
38:59
it.
38:59
But
39:00
it
39:00
ends
39:00
with
39:01
this
39:01
line
39:01
that
39:01
says,
39:02
tell
39:02
me
39:02
what
39:02
you
39:02
would
39:03
do
39:03
with
39:03
this
39:03
wild
39:04
and
39:04
precious
39:04
life.
39:06
And
39:06
I
39:06
think
39:07
about
39:07
that
39:07
a
39:07
lot.
39:08
Precious
39:08
life.
39:09
And
39:09
I
39:09
think
39:09
about
39:09
it
39:09
in
39:10
terms
39:10
of
39:10
when
39:10
I
39:10
wake
39:10
up
39:11
in
39:11
the
39:11
morning,
39:11
I
39:11
do.
39:12
With
39:12
this
39:12
wild
39:12
and
39:12
precious
39:13
day,
39:13
what
39:13
would
39:13
I
39:14
do
39:14
with
39:14
this
39:14
wild
39:15
and
39:15
precious
39:15
year?
39:16
And
39:17
I'm
39:17
curious,
39:18
what
39:18
would
39:18
you
39:19
do
39:19
with
39:19
this
39:19
wild
39:20
and
39:20
precious
39:21
decade?
39:22
So
39:22
I
39:22
think
39:23
for
39:23
me,
39:23
and
39:24
I'm
39:24
really
39:24
excited,
39:25
I'm
39:25
in
39:25
my
39:25
early
39:26
60s.
39:26
My
39:27
next
39:27
10
39:28
years,
39:28
I
39:29
think,
39:29
are
39:29
going
39:29
to
39:29
be
39:29
about
39:31
building
39:31
and
39:31
cementing
39:32
my
39:32
legacy.
39:33
I've
39:33
told
39:33
you
39:33
a
39:33
lot
39:33
about
39:34
myself,
39:34
my
39:34
values
39:35
and
39:35
how
39:35
I
39:35
lead.
39:36
But
39:36
I
39:36
think,
39:36
you
39:37
know,
39:37
uplifting
39:38
others
39:39
and
39:40
creating
39:40
a
39:40
platform
39:41
for
39:41
other
39:41
women
39:42
to
39:42
stand
39:42
on
39:43
is
39:43
really
39:44
how
39:44
I
39:44
look
39:45
at
39:45
my
39:45
legacy.
39:46
So
39:46
that's,
39:47
that's
39:47
sort
39:47
of
39:48
my
39:48
profession.
39:48
You
39:49
know,
39:49
the,
39:49
the
39:49
work
39:49
that
39:50
I'm
39:50
doing,
39:50
I
39:50
can
39:50
continue
39:51
to
39:51
do.
39:52
I
39:52
can
39:52
continue
39:52
to
39:53
do
39:53
it
39:53
for
39:53
10
39:53
more
39:53
years,
39:54
but
39:54
we'll
39:54
see
39:54
how
39:54
that
39:55
goes.
39:55
I,
39:55
I
39:55
think
39:55
there's
39:56
a
39:56
couple
39:56
years
39:56
left
39:57
in
39:57
me
39:57
in
39:57
terms
39:57
of
39:57
paid
39:58
consulting
39:58
work,
39:59
but
39:59
the
39:59
coaching
39:59
work
40:00
I
40:00
can
40:00
do
40:00
for
40:01
a
40:01
long,
40:01
long
40:02
time.
40:02
And
40:02
I
40:02
really
40:02
enjoy
40:03
those
40:03
one
40:03
on
40:03
one
40:04
experiences.
40:05
I
40:05
think
40:05
my
40:05
board
40:06
work
40:06
is
40:06
going
40:06
to
40:06
be
40:06
exciting
40:07
for
40:07
the
40:07
next
40:07
decade
40:08
as
40:08
well.
40:08
I
40:09
want
40:09
people
40:09
to
40:09
remember
40:10
me
40:10
as
40:11
somebody
40:11
who
40:11
created
40:12
a
40:12
space
40:12
for
40:13
someone
40:13
else
40:13
to
40:13
stand
40:13
on
40:14
and
40:14
that
40:14
I
40:14
can
40:15
take
40:15
all
40:15
those
40:16
experiences
40:16
I
40:17
talked
40:17
to
40:17
you
40:17
about
40:18
and
40:18
share
40:18
them
40:18
with
40:19
others
40:19
in
40:19
a
40:19
way
40:19
that
40:20
benefits
40:20
them
40:20
and
40:21
helps
40:21
them.
40:22
The
40:22
second
40:23
part
40:23
of
40:23
my
40:23
legacy
40:24
is
40:24
my
40:24
children.
40:25
I'm
40:25
so
40:25
proud
40:26
of
40:26
them
40:26
and
40:26
watching
40:27
them
40:27
grow
40:27
and
40:27
be
40:28
these
40:28
great
40:28
humans.
40:29
They're
40:29
all
40:29
in
40:30
different
40:30
businesses,
40:31
they're
40:31
all
40:31
professionals
40:33
and
40:33
on
40:33
different
40:34
phases
40:34
of
40:34
their
40:35
life.
40:35
I'm
40:35
really
40:35
proud
40:36
of
40:36
them
40:36
and
40:36
they
40:37
tell
40:37
me
40:37
that
40:37
they're
40:38
really
40:38
proud
40:38
of
40:38
me.
40:39
And
40:39
so
40:39
what
40:40
else
40:40
could
40:41
you
40:41
really
40:41
ask
40:41
for?
40:42
Right.
40:43
And
40:43
then
40:43
the
40:44
last
40:44
part,
40:44
the
40:45
third
40:45
part
40:45
is
40:46
really
40:46
around
40:47
joyful
40:47
experiences.
40:49
Travel,
40:51
saying
40:52
yes
40:52
to
40:53
things,
40:53
even
40:54
if
40:54
they're
40:54
a
40:54
little
40:55
out
40:55
of
40:55
my
40:55
comfort
40:56
zone,
40:56
and
40:56
also
40:57
saying
40:57
no
40:57
to
40:57
things
40:58
that
40:58
don't
40:58
light
40:58
me
40:58
up.
40:59
Where's
41:00
some
41:00
places
41:00
you
41:00
would
41:00
like
41:01
to
41:01
go
41:01
that's
41:01
a
41:01
little
41:01
out
41:02
of
41:02
your
41:02
comfort
41:02
zone
41:02
or
41:03
experience?
41:03
Well,
41:03
I'm
41:04
going
41:04
this
41:04
fall
41:05
to
41:05
South
41:05
Africa.
41:06
Oh,
41:06
go
41:07
ahead.
41:07
I've
41:07
never
41:07
been
41:08
and
41:08
I'm
41:08
excited
41:08
about
41:09
that.
41:10
And
41:10
I
41:10
haven't
41:10
been
41:10
to
41:11
Greece,
41:11
I
41:11
haven't
41:11
been
41:12
to
41:12
Portugal,
41:12
so
41:12
there's
41:13
a
41:13
lot
41:13
of
41:13
those
41:13
types
41:14
of
41:14
trips.
41:14
And
41:15
when
41:15
I
41:15
travel
41:15
and
41:16
visit
41:16
somewhere,
41:16
I
41:16
want
41:16
to
41:17
get
41:17
out
41:17
in
41:17
nature.
41:17
I
41:17
want
41:18
to
41:18
be
41:18
in
41:18
the
41:18
elements.
41:19
Ten
41:19
years
41:19
ago,
41:20
with
41:20
my
41:20
two
41:20
daughters,
41:21
I
41:21
walked
41:22
Machu
41:22
Picchu.
41:22
I
41:23
did
41:23
the
41:23
26
41:23
mile
41:24
walk
41:24
through
41:25
the
41:25
Andes.
41:25
That
41:25
was
41:26
really
41:26
out
41:26
there
41:27
for
41:27
me.
41:27
I
41:27
don't
41:27
know
41:27
that
41:28
I'm
41:28
quite
41:28
in
41:28
the,
41:29
you
41:29
know,
41:29
I
41:30
don't
41:30
really
41:30
have
41:30
the
41:30
desire
41:30
to
41:31
climb
41:31
another
41:31
mountain,
41:32
but
41:33
it's
41:33
a
41:34
clim.
41:35
So
41:35
I
41:35
feel
41:35
like
41:36
I've
41:36
been
41:36
able
41:36
to
41:36
do
41:36
some
41:37
of
41:37
that.
41:37
But
41:37
there's
41:37
so
41:38
much
41:38
in
41:38
this
41:38
world
41:38
that
41:38
I
41:39
haven't
41:39
seen.
41:40
I
41:40
have
41:40
a
41:40
big
41:41
long
41:41
travel
41:41
bucket
41:42
list
41:42
of
41:42
things
41:42
to
41:43
do
41:43
and
41:43
experiences
41:44
to
41:44
have,
41:44
which
41:44
is
41:44
around
41:45
the
41:45
culture,
41:45
the
41:45
art,
41:46
the
41:46
environment,
41:47
you
41:48
know,
41:48
those.
41:49
That's
41:49
how
41:49
I
41:49
want
41:49
to
41:50
experience,
41:51
you
41:51
know,
41:51
things
41:52
that
41:52
are
41:52
out
41:52
there
41:52
a
41:52
little
41:53
bit
41:53
more
41:53
for
41:53
me.
41:54
I
41:54
love
41:54
it.
41:54
And
41:55
you
41:55
are
41:56
doing
41:56
some
41:56
work
41:56
with
41:56
how
41:57
women
41:57
lead
41:57
right
41:58
now?
41:58
I
41:58
am.
41:59
You're
41:59
leading
42:00
a
42:00
program
42:01
called
42:02
your
42:03
next
42:03
chapter.
42:05
So
42:05
what
42:05
is
42:05
this?
42:06
This
42:06
is
42:07
a
42:07
program
42:07
born
42:08
out
42:08
of
42:08
my
42:09
experiences,
42:09
my
42:10
life
42:10
experience
42:10
and
42:11
that
42:11
desire
42:11
to
42:11
build
42:12
this
42:12
legacy,
42:12
to
42:12
give,
42:13
you
42:13
know,
42:13
to
42:13
give,
42:14
you
42:14
know,
42:14
pay
42:14
forward
42:15
to
42:15
others.
42:16
Another
42:16
how
42:16
women
42:17
lead
42:17
director
42:18
who
42:19
does
42:19
a
42:19
lot
42:19
of
42:19
coaching
42:20
work,
42:20
a
42:20
lot
42:20
of
42:21
public
42:21
speaking.
42:21
She's
42:22
an
42:22
adjunct
42:22
professor
42:23
at
42:23
Stanford.
42:24
She
42:24
and
42:24
I
42:25
developed
42:26
this
42:26
power
42:26
your
42:26
next
42:27
chapter
42:27
workshop.
42:28
It's
42:29
a
42:29
six
42:29
week
42:30
series
42:31
that
42:32
includes
42:32
some
42:32
executive
42:33
coaching
42:34
that
42:34
helps
42:35
women
42:35
get
42:36
aligned
42:36
in
42:37
whatever
42:37
their
42:37
transition
42:38
is.
42:38
Some
42:38
of
42:38
these
42:38
transitions
42:39
are
42:39
intentional
42:40
and
42:40
some
42:40
are
42:41
unintentional.
42:41
Some
42:41
people
42:42
may
42:42
have
42:42
lost
42:42
their
42:43
job
42:43
or
42:44
they're
42:44
faced
42:44
with
42:44
a
42:45
big
42:45
caregiving
42:45
challenge.
42:46
They've
42:46
lost
42:46
a
42:47
spouse
42:47
or
42:47
whatever
42:47
it
42:48
is,
42:48
wherever
42:48
people
42:49
are
42:49
at
42:49
and
42:49
they're
42:50
trying
42:50
to
42:50
figure
42:51
out
42:51
what's
42:52
next
42:52
and
42:52
how
42:53
do
42:53
I
42:53
get
42:53
there.
42:54
This
42:54
workshop
42:55
takes
42:55
people
42:56
through
42:56
that
42:56
in
42:57
community.
42:58
So
42:58
you're
42:58
so
42:59
I
42:59
did
42:59
all
42:59
of
42:59
this
43:00
work
43:00
that
43:00
I
43:00
talked
43:00
about
43:00
with
43:01
my
43:01
headphones
43:01
on,
43:01
walking
43:02
around
43:02
the
43:02
block
43:02
listening
43:03
to
43:03
Brene
43:03
Brown.
43:04
This
43:04
is
43:04
an
43:04
opportunity
43:05
to
43:05
do
43:05
this
43:05
in
43:06
a
43:06
cohort
43:06
of
43:06
15
43:07
to
43:07
20
43:07
other
43:08
women
43:09
that
43:10
have
43:10
come
43:10
from
43:11
different
43:11
places
43:12
and
43:12
are
43:12
probably
43:13
going
43:13
different
43:13
places.
43:14
But
43:14
what
43:14
they
43:14
share
43:14
in
43:15
common
43:15
is
43:16
the
43:16
desire
43:16
to
43:16
have
43:17
some
43:18
help.
43:19
And
43:19
we
43:19
build
43:20
a
43:20
personal
43:20
board
43:20
of
43:20
directors,
43:21
we
43:21
build
43:21
a
43:21
roadmap,
43:22
we
43:22
develop
43:23
accountability
43:23
strategies.
43:24
So
43:24
it's
43:25
a
43:25
wonderful
43:25
program
43:26
for
43:27
anyone
43:27
who
43:28
is
43:28
facing
43:29
some
43:29
big
43:29
things
43:29
that
43:30
they
43:30
want,
43:30
you
43:31
know,
43:31
that
43:31
they
43:31
need
43:31
to
43:31
work
43:32
on.
43:32
They
43:32
want
43:32
to
43:32
do
43:32
it
43:32
in
43:33
community.
43:34
So
43:34
we
43:34
have
43:34
a
43:35
cohort
43:35
that
43:35
started
43:36
in
43:36
June
43:36
and
43:37
we'll
43:37
have
43:37
one
43:37
this
43:38
fall.
43:38
I
43:39
would
43:39
love
43:39
to
43:39
invite
43:39
your
43:40
audience
43:40
to
43:40
join.
43:41
I
43:41
probably
43:41
can
43:41
get
43:42
a
43:42
discount
43:42
code
43:43
for
43:43
one
43:43
of
43:43
your
43:44
podcast
43:44
listeners
43:45
to
43:45
attend
43:45
the
43:45
program.
43:46
People
43:46
can
43:47
follow
43:47
up
43:47
with
43:47
me
43:47
on
43:48
LinkedIn
43:48
if
43:48
they'd
43:48
like
43:49
to
43:49
learn
43:49
more
43:49
about
43:49
it.
43:50
Oh,
43:50
that
43:50
sounds
43:51
great.
43:51
And
43:51
so
43:52
you
43:52
can,
43:53
you
43:53
can
43:53
follow
43:53
up
43:54
with
43:54
Lori
43:55
in
43:55
LinkedIn.
43:56
It's
43:56
right
43:56
here
43:56
in
43:56
the
43:57
description.
43:57
So
43:57
you'll
43:58
be
43:58
able
43:58
to
43:58
find
43:58
her
43:59
on
43:59
LinkedIn
44:00
and
44:01
learn
44:01
about
44:01
the
44:01
power
44:02
of
44:02
your
44:02
next
44:02
chapter.
44:03
And
44:03
you
44:03
can
44:03
also
44:04
learn
44:04
about
44:04
about
44:04
all
44:05
of
44:05
her
44:05
other
44:05
services,
44:06
her
44:06
personal
44:07
coaching
44:07
that
44:07
she
44:08
works
44:08
on
44:08
one
44:08
on
44:09
one
44:09
and
44:09
the
44:10
advisory
44:10
work.
44:10
Are
44:11
you
44:11
open
44:11
for
44:11
board
44:12
opportunities
44:12
right
44:13
now?
44:13
Absolutely.
44:14
Absolutely.
44:14
I
44:15
am
44:15
on
44:15
a
44:15
corporate
44:15
board.
44:16
I'm
44:16
on
44:16
a
44:16
bank
44:16
board.
44:17
I
44:17
would
44:17
love
44:18
to
44:19
join
44:19
another
44:19
board,
44:20
probably
44:21
a
44:21
private
44:21
company
44:22
or
44:22
potentially
44:23
an
44:23
ESOP
44:23
or
44:24
startup
44:25
business
44:25
early
44:25
stage
44:26
would
44:26
love
44:27
it
44:27
very
44:27
much.
44:28
That's
44:28
great.
44:29
Well,
44:29
I
44:30
thank
44:30
you
44:31
from
44:31
the
44:31
bottom
44:31
of
44:31
my
44:32
heart,
44:32
Lori,
44:32
for
44:33
being
44:33
here
44:33
today
44:34
and
44:34
sharing
44:34
your
44:34
experiences
44:35
and
44:36
your
44:36
wisdom
44:36
with
44:37
all
44:37
of
44:37
us.
44:37
It's
44:38
really
44:38
been
44:38
such
44:38
a
44:39
pleasure
44:39
to
44:39
be
44:39
with
44:39
you.
44:40
Thank
44:40
you
44:40
Coco.
44:41
I
44:41
really
44:41
enjoyed
44:41
our
44:42
conversation.
44:42
And
44:42
again,
44:43
thank
44:43
you
44:43
so
44:43
much
44:43
for
44:44
having
44:44
me.
44:44
I
44:44
really
44:44
enjoyed
44:45
it.
44:46
Well,
44:46
to
44:47
everybody
44:47
listening,
44:48
thank
44:49
you
44:49
for
44:49
being
44:49
here.
44:50
Be
44:50
sure
44:50
to
44:51
follow
44:52
like
44:52
and
44:52
share
44:53
the
44:53
wisdom
44:54
of
44:54
women.
44:54
Show
44:54
on
44:55
whatever
44:55
your
44:55
favorite
44:56
listener
44:56
or
44:56
viewing
44:57
platform
44:57
is
44:58
and
44:58
to
44:58
infuse
44:59
more
44:59
wisdom
45:00
into
45:00
your
45:01
business.
45:02
Be
45:02
sure
45:02
to
45:02
take
45:03
the
45:03
Growth
45:03
Readiness
45:04
assessment
45:05
at
45:05
a
45:05
Course
45:05
for
45:06
Good
45:06
Biz
45:07
quiz
45:08
and
45:08
then
45:08
cover
45:09
where
45:09
your
45:10
insight
45:11
is
45:11
needed
45:12
most.
45:13
The
45:13
world
45:14
is
45:14
made
45:15
better
45:15
by
45:16
women
45:16
led
45:17
business.
45:18
So
45:18
let's
45:19
all
45:19
go
45:19
make
45:19
the
45:20
world
45:20
a
45:21
better
45:21
place.
45:22
Cheers.