Transforming public trust into an operating asset for utilities with Greg Cornett
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While utilities of all types and sizes have recognized that affordability is a top-of-mind issue and are doing what they can to ease customer bill pressure, few fully grasp how ratepayers interpret these rising costs. When monthly bills increase, most customers focus on the name on the envelope rather than the complex mix of market forces, policy mandates, and grid modernization efforts that are ultimately driving those increases. Closing this gap requires energy providers to rethink traditional corporate messaging and actively show how system investments…
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