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#713: Agentic AI that improves the customer experience, with Manisha Powar, Qualtrics
Agility requires more than just speed—it demands relevance and empathy, especially when AI is stepping in to play a bigger role in the customer experience.
What if the problem isn’t that AI moves too slowly—but that it moves without context, without empathy, and without earning trust?
Today we’re going to talk about how Agentic AI is changing that—offering a way to transform experience management from reactive to proactive, and from transactional to genuinely helpful.
To help me discuss this topic, I’d like to welcome Manisha Powar, VP, Head of Product, Customer Experience Suite at Qualtrics…
The skinny
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