How a CTO Uses Blameless Postmortems to Build Trust

Tech Leadership with Fexingo: Engineering Managers, CTOs, and Technical Leadership Conversations · Jul 12, 2026 · 10m

When something goes wrong in production, most engineering teams default to finding who made the mistake. But a growing number of CTOs are flipping that script entirely — using blameless postmortems to strengthen team trust and reduce repeat incidents. In this episode, Lucas and Luna walk through how one CTO at a mid-size SaaS company transformed a major outage into a cultural turning point. They cover the anatomy of a blameless postmortem, the difference between 'root cause' and 'systemic cause,' and why the best postmortems often lead to changes in process, not people. Lucas shares a real…