Latest / Becker’s Healthcare Podcast / Healthcare Transformation - Fostering the Next Era of Care Delivery

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Healthcare Transformation - Fostering the Next Era of Care Delivery · Becker’s Healthcare Podcast

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  Hi, everyone. This is Lucas Voss with Becker's
• 0:02
  Healthcare. Thanks so much for tuning in to
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  the Becker's Healthcare podcast series. It's great to
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  have you. We're talking about healthcare transformation, fostering
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  the next era of care delivery today, and
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  this is going to be very interesting. I
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  have Brahim Santos on today. He's The US
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  segment leader for health care at Schneider Electric.
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  Brahim, it's great to have you. Thanks for
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  being here. Yeah. Thank you, Lucas. It's great
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  to be here. It really is. Absolutely.
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  I do wanna start us off with just
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  a really brief introduction. I know I introduced
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  your title, but give us an overview over
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  what Schneider Electric does what you do. Yeah.
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  No. No. I really appreciate that. It's funny.
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  I always say that I feel as though
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  a lot of people work with us and
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  have no idea that they do. Right? So
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  here at Schneider Electric, we specialize in everything
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  that has to do with,
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  electricity, if you will, and the electrification of
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  major institutions, and especially in this case, health
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  care. Right? So whether or not it's taking
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  power into it to that building and distributing
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  it, as well as from a technological standpoint,
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  being an energy technology leader and monitoring and
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  controlling it to the nth degree, if you
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  will. We we cover all those aspects with
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  the varying solutions that we offer. Certainly an
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  important topic as well. And you dove into
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  some of this at an absolutely fantastic session.
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  I got to see a little bit of
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  it, at our CEO CFO roundtable in Chicago
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  here a couple of weeks back. You had
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  a breakfast session. Lots of folks attended that.
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  Can you share a little bit about what
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  you talked about, the topic, what your goals
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  were? Just a little bit about that session.
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  Sure. You know, it it was,
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  of course, we're super appreciative of the opportunity,
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  and it proved to be fruitful for ourselves
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  and who I I believe the audience members,
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  the the institutions themselves.
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  So we understand that we're on the precipice
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  of something different when it comes to technology,
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  especially that in health care. Right? We're in
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  a technology rev revolution, if you will. But
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  with that comes some intricacies of ultimately how
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  to design and deploy it. And we understand
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  that that's probably a little there's some ambiguity
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  in the sense of institutions. No matter who
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  they are, there's a shared experience of not
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  quite understanding how to, again, totally design it
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  and deploy what the overall intent is. So
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  we really wanted to have this workshop
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  to take ourselves,
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  you know, so, an owner, and and we
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  wanted to to get together and ex express
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  our experiences.
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  And then from there, also get some feedback
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  and learn from the audience as to what
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  they're expecting. And, ultimately,
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  we all leave the little little bit more
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  enlightened without having to start from scratch. Right?
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  Yeah. Absolutely. And I got to peek into
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  the room just a little bit, and I
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  saw That is true. Yeah. Charts
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  and word clouds and lots of great flip
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  charts. So there was a lot of participation.
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  There's a lot of workshopping going on. Can
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  you tell us a little bit about who
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  was at the workshop, what you guys were
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  doing, and and and some of the use
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  cases that you were working on?
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  Sure. For sure. So, you know, with STARS,
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  ourselves, Schneider Electric, you know, we were we
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  were representing there. Then we also brought in
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  one of our owners.
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  You know, she's a leader within IT and
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  specifically with a major project deployment.
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  So when it came to us as contributors,
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  that that was that group. And then in
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  the audience, there was, you know, which I
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  really kind of it was something I will
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  admit, Lucas, that at first, you know, not
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  knowing who was gonna be in the audience
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  or how how you selected them, you know,
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  it was a little nerve wracking, but it
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  actually really proved to be
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  be just very honest, if you will. Right?
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  So,
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  we had, varying institutions that your organization
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  selected.
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  They came in. They they didn't know fully
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  know what to expect.
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  But, in in the end, it it definitely
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  was a a a mix of individuals who
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  really wanted to learn. And, again, from those
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  institutions,
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  they were CFOs and,
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  CEOs of of their organization. So it was
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  some really, powerful leaders who wanted to understand
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  a little bit more of the nerdy aspects
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  that we at Schneider, you know, offer. Yeah.
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  Nerdy is a good point for me because
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  we're we're gonna hop into some of this
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  nerdiness right now, but we certainly discussed at
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  the session as well.
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  But we talk quite a bit about
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  siloed systems,
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  EHRs,
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  like, there's room temperature controls, etcetera.
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  Who typically owns these processes of of bringing
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  all of this together in a hospital setting?
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  Who oversees that, and and what are you
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  seeing there in that space?
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  So yeah. For sure. I I think for
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  one, often, it it's very siloed, right, the
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  approach.
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  So, you know, you'll have different,
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  offers or different products that kinda, for lack
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  of a better term, they stay in their
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  lane with the personnel that uses them.
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  It's always thought that, hey. We'd love for
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  these systems to come together and work, you
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  know, you know, work in in this ecosystem
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  that that is this, health care space. But,
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  again, too often, they're designed and deployed in
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  a siloed manner.
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  So with that, that was part of the
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  reason why we organized,
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  this workshop
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  was to really illustrate how maybe if you
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  don't typically work with a given platform,
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  you your input is actually needed. Right? So
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  if you take these, EMRs, as you said,
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  you know, for me, coming from a facilities
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  technical background,
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  I didn't really play in the lane of
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  EMRs too much. Right? But actually, when you
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  take some of these more traditional facility
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  offers and then you actually allow them to
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  speak with EMRs,
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  now we have knowledge
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  of when rooms are open or when they
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  could become open. So now the synergy just
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  just provides more efficiency
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  within that healthcare space that ultimately leads to
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  better patient care. So, yeah, it's, it it's
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  it's definitely,
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  it's, you know, to your to your question,
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  it's like, who who's involved?
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  Again, there's a select group of people in
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  the beginning, but I think from this workshop,
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  it was definitely identified and realized that we
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  need to have more people involved, right, to
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  come to the table and discuss the overall
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  intent.
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  Do you feel like that that was one
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  of the biggest takeaways for folks is that
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  there just needs to be a broader conversation
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  for people to come together, different departments,
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  different aspects of the conversation?
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  Main things that folks took took away from
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  the discussion?
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  Yeah. No. I I really do. I think
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  that was ultimately achieved. And I can give
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  you, you know, a little bit of an
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  example of it in the sense that we
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  have one of the CFOs,
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  you know, come come up to us at
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  the end, and and she stated that, you
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  know, I wanna be involved in this. And
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  I I think, historically, we think of the
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  CFO as either the person beginning to approve,
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  maybe check-in during the process to make sure
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  from a very linear
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  monetary standpoint, we're we're in alignment or we
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  need to get back on pace or whatever
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  the case may be. But she made it
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  very clear that she is not just concerned
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  about the number. She is she wants to
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  to be part of it so she can
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  kinda understand
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  what it's used for. I think that's important.
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  Right? If something comes across someone's desk and
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  they don't have an understanding
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  of what it is, maybe that's their input
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  in understanding what the overall mission of this
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  synergy is so that they can also be
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  a proponent of it and back it. Right?
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  So, yeah, I that was definitely,
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  something that was identified,
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  through conversation. Because part of our workshop, Lucas,
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  was to really kinda set up, like, a
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  a a scenario and have them,
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  you know, work as a group. We had
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  three tables, and and they worked as a
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  group to really kind of identify who they
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  believe to be part of these technological
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  deployments. And it was great to see because
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  we have these individuals that don't do this
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  on a a daily basis to get into
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  the weeds. Right? They're responsible for a lot
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  of things
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  and to to see them and to see
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  all the brains working and identifies. And things
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  were uncovered and realized for sure. Yeah. And
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  I think that that's a great part about
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  an open discussion about bringing folks together in
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  this setting is the fact that there are
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  some uncoverings happening. There are some conversations that
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  normally don't, which is fantastic.
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  Rahim, this is obviously your business, but you're
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  also very passionate about this. This is something
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  that you take to heart. You're very passionate
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  about technology, about the role of technology specifically
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  in health care and health care environments.
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  And we've had conversations about this as well,
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  but I'd love to ask you, what are
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  some of those trends
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  that you're going to see
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  evolve, and how do you see the role
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  of technology
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  also evolve in creating that more connected and
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  efficient hospital or environment here moving into 2026,
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  but also certainly beyond?
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  No. For sure. I mean, look, it's right.
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  Can't have any kind of discussion without even
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  mentioning the two letters of AI. Right? It's
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  it's real. It's true. But if there's one
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  thing just holistically
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  that I think is gonna come out of
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  it and we're gonna see in the coming
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  year and and years to come soon after
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  is
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  there's a lot of conversations about the front
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  of house aspect of how AI can work
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  with the directly clinically impacting,
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  platforms, if you will. But there is a
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  huge opportunity to to peer behind that curtain,
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  right, and understand that there's a lot of
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  offers that that work with the facility
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  operation aspect of these institutions.
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  And that said, when we think about technology
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  and how we can leverage technology to become
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  more efficient
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  with that back of house and facilities focused
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  type operation,
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  it's going to translate
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  into, again, better patient outcomes.
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  So I really do believe
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  that that's something that is gonna be identified
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  and seen, and you're gonna see a lot
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  more focus,
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  with, again, that kind of facilities back of
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  house. And that's something that we at Schneider,
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  we we pride ourselves on. I have a
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  whole team of, of, folks that are specialized
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  in health care.
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  We we want to get immersed and understand
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  the, health care institutions
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  to its fullest so that we can work
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  backwards to help them with their overall mission
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  of patient care.
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  I see an AI workshop on the horizon
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  with lots of chart and lots of participation.
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  Yeah. Yeah. There you go. It's great. It's
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  so great to have you. Thanks for being
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  here and spending some time with us. Thank
• 9:49
  you, Lucas. Always a pleasure. And And we
• 9:51
  also want to thank our podcast sponsor, Schneider
• 9:53
  Electric. You could tune in to more podcasts
• 9:54
  from Becker's Healthcare by visiting our podcast page
• 9:57
  at beckershospitalreview.com.