Latest / Connect Call / EP08 - Unlock Healing: Trauma, Intensives, and Family Transformation with Amelia and Lizzy

Transcript

EP08 - Unlock Healing: Trauma, Intensives, and Family Transformation with Amelia and Lizzy · Connect Call

• 0:00
  [SPEAKER_00]: Hi, you've reached the voicemail of Hannah Brett with Connect Call.
• 0:03
  [SPEAKER_00]: Just leave a message and I'll get back to you soon as I can.
• 0:06
  [SPEAKER_00]: Thanks.
• 0:07
  [SPEAKER_01]: It's one for more options.
• 0:10
  [SPEAKER_02]: Hi, Hannah.
• 0:13
  [SPEAKER_02]: I'm sorry to, well, I'll be really quick.
• 0:15
  [SPEAKER_02]: But basically, I got your name and number for my therapist.
• 0:20
  [SPEAKER_02]: I was talking with her while I've been working with her for a bit.
• 0:23
  [SPEAKER_02]: And she had recommended something about
• 0:27
  [SPEAKER_02]: going maybe not to a 30-day treatment but something a little shorter.
• 0:32
  [SPEAKER_02]: It's just a lot's going on at home.
• 0:35
  [SPEAKER_02]: I just find myself like just bumping into my boyfriend and at relationship and getting so irritated with my mom recently and like I have no patience of work and I don't know exactly what I need but I definitely need some sort of time out.
• 0:50
  [SPEAKER_02]: If you can get back to me that will be great.
• 0:52
  [SPEAKER_02]: I appreciate you and thank you.
• 0:56
  [SPEAKER_00]: Hi, this is Hannah Bryant with Connect Call.
• 0:58
  [SPEAKER_00]: I'm trying out new tag lines.
• 0:59
  [SPEAKER_00]: I think I'm sticking with, oh, I haven't even said my tag line yet.
• 1:02
  [SPEAKER_00]: Let me say it.
• 1:03
  [SPEAKER_00]: Hold on.
• 1:04
  [SPEAKER_00]: Take two.
• 1:05
  [SPEAKER_00]: Hi, this is Hannah with Connect Call.
• 1:07
  [SPEAKER_00]: Where I often say I don't have a clinical background, but I do a PhD for picking up the phone for families and crisis.
• 1:15
  [SPEAKER_00]: It's cheesy, but I feel like it makes sense, right?
• 1:18
  [SPEAKER_01]: Yeah, yeah.
• 1:19
  [SPEAKER_00]: Right, because I remember where that came from, by the way, before I introduced our wonderful guest was, I had a story code to once, you told me, because I had imposter syndrome, and she's like, I was like, I'm not an expert, and she's like, you are an expert for picking up that phone, and I was like, you're right.
• 1:36
  [SPEAKER_00]: And I've done it for a long time.
• 1:38
  [SPEAKER_00]: So I just wanted everyone to welcome our guests today.
• 1:42
  [SPEAKER_00]: We have Amelia Baldwin and Lizzie McLaughlin.
• 1:46
  [SPEAKER_00]: Lizzie is the executive director of onsite with programs in Nashville and California.
• 1:52
  [SPEAKER_00]: So Tennessee and California, and Amelia Baldwin is the executive director of milestones, which is the trauma-specific treatment right on onsite's campus.
• 2:03
  [SPEAKER_00]: The reason why I wanted both of you here so much, and why I myself am so passionate about the work you guys do, is not just from professionally referring to you over the years, but I'd done some of my own personal work there, and it's a game changer.
• 2:18
  [SPEAKER_00]: It really, really is a game changer.
• 2:19
  [SPEAKER_00]: It was a game changer when I was stuck, and it was a game changer after my mom died.
• 2:24
  [SPEAKER_00]: And so I wanted to bring you guys here, because from the voicemail, what we gathered was we had a caller, where this,
• 2:33
  [SPEAKER_00]: young woman just couldn't put her finger on it, but she, I think she was going to therapy locally, but she just kept running into relationships at home at work.
• 2:43
  [SPEAKER_00]: She wasn't getting a lot of sleep, and I think she knew that she needed more help, but she didn't know what more help would look like.
• 2:51
  [SPEAKER_00]: So in that situation, immediately I'd be like, is this someone, for an intensive, and we're gonna talk about what an intensive is?
• 3:00
  [SPEAKER_00]: Or is this somebody who'd be a better fit from milestones, 30 day or more residential treatment?
• 3:06
  [SPEAKER_00]: So I would send over to your admissions office.
• 3:09
  [SPEAKER_00]: So I guess my first question is, well first, let's tell the viewers out there, what is intensive therapy, what is an intensive workshop?
• 3:16
  [SPEAKER_00]: What is that, exactly?
• 3:22
  [SPEAKER_03]: So an intensive and on-site is a three to five day process.
• 3:27
  [SPEAKER_03]: So you come to our campsite, campus, it's retreat style, you stay with us, we house you, we feed you, we kind of eliminate all of the distractions of the outside world so you can focus on what you need to do.
• 3:37
  [SPEAKER_03]: And we can do that in a number of ways.
• 3:38
  [SPEAKER_03]: You can do that individually, one on one with a therapist, you can do that in a couple of ships, so with your partner, you can do that in a family or we have groups.
• 3:46
  [SPEAKER_03]: And we are probably best known for our groups and group intensives, which is the five day process.
• 3:52
  [SPEAKER_03]: I personally love groups.
• 3:53
  [SPEAKER_03]: And so anytime anybody's willing to step into that process, I think, and I'm like, I can't excited to get into this color and what she's seeing because I think if she's appropriate, the group process would be ideal because being able to translate what she's bumping into in a relationship's, in a group format, it's going to be able to really see it and get outside a bit and get a different perspective.
• 4:14
  [SPEAKER_03]: So we can talk about that later.
• 4:16
  [SPEAKER_03]: But that's kind of what the overview of the intensives are for.
• 4:20
  [SPEAKER_00]: And I'd like to just say, also, like, I have done group.
• 4:23
  [SPEAKER_00]: I did the Living Center program with you guys years ago.
• 4:26
  [SPEAKER_00]: And exactly what you're saying is so true.
• 4:28
  [SPEAKER_00]: But then after my mom died after a year and not knowing how to handle my grief, I needed to be alone.
• 4:33
  [SPEAKER_00]: And I needed to be with the therapist.
• 4:35
  [SPEAKER_00]: And I needed to find a way to talk to my mom and deal with my grief.
• 4:40
  [SPEAKER_00]: And it was amazing what was done in two and a half, three days.
• 4:43
  [SPEAKER_00]: I couldn't believe it, actually.
• 4:45
  [SPEAKER_00]: Some people say, you know, if you're in therapy, it's kind of a hitting a fast forward for some of the work, or at least really pulling off the band aid and really getting to the nitty gritty.
• 4:56
  [SPEAKER_00]: Yeah.
• 4:57
  [SPEAKER_00]: When would somebody, so if somebody was calling and they were calling maybe to look at the intensive or milestones, when would somebody be a good candidate for milestones, which is your trauma
• 5:09
  [SPEAKER_01]: Yeah, it's a good question, Elia.
• 5:12
  [SPEAKER_01]: Yeah, thanks.
• 5:13
  [SPEAKER_01]: It honestly depends on where they are and how their struggles are showing up.
• 5:21
  [SPEAKER_01]: Are they in a place where doing day-to-day life just seems too much?
• 5:26
  [SPEAKER_01]: They may be in a place where the acuity of the in this situation that we're listening to, the relationships are literally blowing up and it's like they cannot get a handle
• 5:39
  [SPEAKER_01]: any one relationship or any one part of their lives.
• 5:42
  [SPEAKER_01]: It just feels like it this house of carbs has fallen apart.
• 5:45
  [SPEAKER_01]: And so somebody who has that level of just dysfunction and when their when their nervous system is such that they really can't function on a day-to-day basis or they are and it's taking everything they got and at the end of the day they can do nothing else because they just been surviving.
• 6:04
  [SPEAKER_01]: That's a good job to look at a
• 6:10
  [SPEAKER_01]: more contained, more comprehensive program.
• 6:14
  [SPEAKER_01]: And I don't mean more as in it's better.
• 6:16
  [SPEAKER_01]: I just mean their nervous system needs a safe place that can hold them.
• 6:20
  [SPEAKER_01]: More than a single hug for them.
• 6:22
  [SPEAKER_01]: That's right.
• 6:23
  [SPEAKER_01]: That's right.
• 6:24
  [SPEAKER_01]: And so they're able to go deeper.
• 6:27
  [SPEAKER_01]: And also they may need help with their medications.
• 6:30
  [SPEAKER_01]: So because we have a medical staff that can help evaluate those needs or manage some of their medications and honestly sometimes the medication is the problem and so do the wrong medication or too much and having an opportunity to adjust that and a 30 day plus program you can make adjustments quicker than you could in an outpatient basis.
• 6:53
  [SPEAKER_00]: And I will say from my own personal experience and also referring people, your admissions process is so thorough, like prior to going in, you were literally, you just got a position in the White House, which is great, but you guys want to know everything, which is very important, it is a really good.
• 7:15
  [SPEAKER_00]: I have to tell you in the treatment that I've worked for or just in general when you think about people committing to 30 or 90 or 6 months or whatever.
• 7:24
  [SPEAKER_00]: We're not doing a third as not like we do a biocycle psych social, but you guys really ask the questions and they're great.
• 7:33
  [SPEAKER_01]: Hannah, it's because we want to know number one, are we the right fit for you because we care so deeply about their healing that if we're not the right place, we're going to be real honest and help you find the right place totally the other reason I think maybe that's not the same is what you've been experiencing is because we are not a substance abuse program we have to ensure there's a level of safety for the work we do because we are right.
• 7:58
  [SPEAKER_01]: set up to treat primary substance use disorder.
• 8:01
  [SPEAKER_01]: Right.
• 8:02
  [SPEAKER_01]: And I think there are times in which people want a short cut 3 to 5 days.
• 8:08
  [SPEAKER_01]: Short cut in the area.
• 8:10
  [SPEAKER_01]: Right.
• 8:10
  [SPEAKER_01]: Right.
• 8:11
  [SPEAKER_01]: And so we just have to ensure that we're the right that.
• 8:14
  [SPEAKER_03]: Well, and quite frankly, like we don't want to waste people's time than resources.
• 8:19
  [SPEAKER_03]: And I think there's a lot of times, like we'll go take them.
• 8:21
  [SPEAKER_03]: We'll take them and it's like, well, what is it really going to benefit their projects?
• 8:25
  [SPEAKER_03]: And so we do a really thorough screening on both sides.
• 8:27
  [SPEAKER_03]: Yes, it feels a lot at times.
• 8:31
  [SPEAKER_03]: Because our clinical team is really keen on making sure the client can maximize their time and their experience with us.
• 8:38
  [SPEAKER_03]: And if we have any concerns of like,
• 8:41
  [SPEAKER_03]: this particular issue that just happened is going to absorb their entire time.
• 8:46
  [SPEAKER_03]: And we don't look, they're, they're here to work on X and they're, that's why just happened.
• 8:51
  [SPEAKER_03]: We need more one way so we can get back to X.
• 8:53
  [SPEAKER_03]: You know, it's, I actually appreciate it.
• 8:55
  [SPEAKER_03]: And the outside person, yeah, I can be a little tedious at times.
• 8:59
  [SPEAKER_00]: But no, and also I think, and we'll get into more about the, the programs that you guys have, but eight, nine years ago when I did the living
• 9:10
  [SPEAKER_00]: It was a little plug, but it was about you because I said, it was like, it was like MTV the real world, seven strangers moving to a house because you literally, it's the most beautiful experience of group therapy, you walk into a group where you only know each other as your first names.
• 9:25
  [SPEAKER_00]: And you become this like family by the end of the week, you're not allowed to know what anybody does for living.
• 9:31
  [SPEAKER_00]: And we can't reveal it until we're leaving because there's so much clicking and judgment based on one you meet people.
• 9:38
  [SPEAKER_00]: It was fascinating and it was also awesome.
• 9:40
  [SPEAKER_00]: I think a lot of the the application process for that that you guys got was also making sure I was going to be in the right group, you know, with the right.
• 9:49
  [SPEAKER_01]: That's right.
• 9:50
  [SPEAKER_00]: You know, and I will say it as situation recently where a young woman I who had survived one of these hellacious shootings needed some more help and she's been to treatment and she's tried clinical trials.
• 10:03
  [SPEAKER_00]: I mean, this kid's tried everything and I called you guys because you have this amazing program, the foundation also sponsors called from tragedy to triumph, where it's one week a year
• 10:17
  [SPEAKER_00]: That's what I meant, that's what we were so close.
• 10:20
  [SPEAKER_00]: I just tried over tragedy, which is beautiful week.
• 10:25
  [SPEAKER_00]: One week, I think, or twice a month, a twice a year, or once a week, once a year, twice a year, where you host any sort of survivors and victims and people that have survived this type of trauma.
• 10:38
  [SPEAKER_00]: And so I had this young woman who couldn't make it to that week, but what we were able to do was kind of you were able to build like a really beautiful program for her based on her need.
• 10:47
  [SPEAKER_00]: And at the time, which, you know, and like others, you know, I'm group there to be scary or, you know, she needs more individual, but you were able to put together a treatment plan, which I love that, because I don't like having a cookie cutter model for any program, because everybody is so different for their needs.
• 11:06
  [SPEAKER_00]: And so what I've always loved about working with you guys is you will always just really look at who that person is and what they need.
• 11:14
  [SPEAKER_01]: Yeah.
• 11:15
  [SPEAKER_01]: Yeah, and I love Lizzie's team can get so creative just like what you're talking about with this so creative and then even if it's not a specific program like that the idea of to your point putting together groups and trying to find similar experiences sometimes just having a similar experience with someone else in the group.
• 11:35
  [SPEAKER_01]: immediately helps us feel safe enough to drop into the work and so that is another reason why the assessment process is so thorough so that we can attempt to join people who have similar experiences.
• 11:48
  [SPEAKER_00]: And meet people where they are, you know?
• 11:51
  [SPEAKER_00]: I think even those who have done therapy, I know I have a few people in my life right now where at least every four months and circling back going have you called Lizzie, have you even tried to do the application on on site.
• 12:03
  [SPEAKER_00]: I've referred a lot of people because I really believe it's honestly it was one of those experiences and I don't even mean to be plugging on site like this, but I'm going to plug it because I went through it.
• 12:12
  [SPEAKER_00]: And the best way is I walked away from that.
• 12:16
  [SPEAKER_00]: experience saying to myself, if I could gift all my friends this, I would give them this because you don't have to be struggling with a mental health diagnosis.
• 12:27
  [SPEAKER_00]: You don't have to be addicted to stuff.
• 12:30
  [SPEAKER_00]: You don't actually have to be in this and really, really horrible crisis.
• 12:34
  [SPEAKER_00]: I mean, typically people are in crisis, they call it for help.
• 12:37
  [SPEAKER_00]: But it really, I mean, every person benefits from doing
• 12:42
  [SPEAKER_00]: I would think one of the intensives with you guys.
• 12:44
  [SPEAKER_00]: So I intentionally brought Lizzy McLaughlin and a million evolved went on to just have two of my favorite humans on the podcast.
• 12:54
  [SPEAKER_00]: Also women and people I would call in a situation where I would get a collar like that.
• 13:00
  [SPEAKER_00]: where she's just bumping up against all these symptoms to do with trauma.
• 13:04
  [SPEAKER_00]: What I wanted to do now with next for that is really just focus one thing at a time.
• 13:09
  [SPEAKER_00]: And I think for this episode, I really, really want to focus on what an intense it is, you know, which you described before.
• 13:15
  [SPEAKER_00]: My question also is, do you need to have therapy before you come and do one of the workshops?
• 13:21
  [SPEAKER_03]: Not necessarily.
• 13:23
  [SPEAKER_03]: Again, it's such a nuanced thing.
• 13:26
  [SPEAKER_03]: I hate to say yes or no.
• 13:28
  [SPEAKER_03]: I would say depending on what you're showing up with, if there's a lot of significant trauma going on, yes, we won't even have an established therapist, because we need to know that you have somebody to go back to to continue to work.
• 13:42
  [SPEAKER_03]: If you are coming for like a living centered program and it's more you're feeling stuck.
• 13:47
  [SPEAKER_03]: I think you and I talked about this.
• 13:49
  [SPEAKER_03]: It's more about you're just feeling stuck or you're not sure if you have been in your ball or you're burnt out that we can get away with not necessarily have any pre therapy but we will obviously support you in getting a therapist post so you can continue your
• 14:03
  [SPEAKER_00]: Right.
• 14:03
  [SPEAKER_00]: Your district, I remember when I did the Living Center program, the discharge plan was amazing because like at the time, I think I needed to switch up what my focus was going to be with therapy.
• 14:14
  [SPEAKER_00]: So it was finding a new therapist and also just ideas of other skills or groups that are activities I could be doing back at home, which would help me because I think what also people need to understand about intensive, it's beautiful work.
• 14:28
  [SPEAKER_00]: It's amazing, but it's not like
• 14:32
  [SPEAKER_00]: you're in a box for the bow and it looks beautiful.
• 14:35
  [SPEAKER_00]: You know what what I try to tell people like when I did the grief work about my mother.
• 14:41
  [SPEAKER_00]: It was a lot of work that I'd never even done before, like parts worked and other things, but really learning how to start to embrace the grief differently and with that, it just gave me a real like blueprint of what I needed to work on when I came home, which is so amazing.
• 15:01
  [SPEAKER_00]: You know, because I think people are like, what can really get done in five days?
• 15:04
  [SPEAKER_00]: What can really get done in three days?
• 15:06
  [SPEAKER_00]: You'll be surprised.
• 15:08
  [SPEAKER_03]: You would be surprised.
• 15:11
  [SPEAKER_00]: Yeah.
• 15:13
  [SPEAKER_03]: It is the tip of, you know, it's crashing the tip of the iceberg.
• 15:16
  [SPEAKER_00]: Yeah.
• 15:16
  [SPEAKER_03]: It's the tip of the iceberg.
• 15:17
  [SPEAKER_03]: There's a therapist who's coming on site, Linda, oh, and she would always say I'm going to keep turning over stones and then till there's not any more to turn because the reality is, if we're human having a human experience, there's always going to be stones to turn over.
• 15:29
  [SPEAKER_03]: Oh, so on site just wants to be a part of the journey.
• 15:33
  [SPEAKER_03]: We are out of the green.
• 15:35
  [SPEAKER_03]: And we can be in the middle beginning, however, but we are not the journey.
• 15:39
  [SPEAKER_00]: But I think it's such a beautiful thing that people don't know about.
• 15:42
  [SPEAKER_00]: I think that's why I talk about you guys so much is because I think in the world I work in, it's like you're in therapy or in residential treatment.
• 15:49
  [SPEAKER_00]: You know what I mean?
• 15:49
  [SPEAKER_00]: And people are like, there doesn't really know what these
• 15:53
  [SPEAKER_00]: workshops can be and how and for some people and I saw it with my own group and there's people that, yeah, are not as well-versed in doing therapy with themselves and afterwards like, oh, this feels good.
• 16:07
  [SPEAKER_00]: I want to do more of this, you know what I mean?
• 16:10
  [SPEAKER_00]: It's still astonishing to me in the world that we live in.
• 16:14
  [SPEAKER_00]: And I think that this is where I'm most grateful that I got sober is it forced me to have to look at myself and do more of myself.
• 16:21
  [SPEAKER_00]: and so many people we come into contact with have never been to a therapist have never really realized that how they were molded with children is who they are today, you know what I mean and how much it just doesn't go away or you know what I mean and so I think again that's why I feel like what you guys offer is good for everybody.
• 16:44
  [SPEAKER_03]: Can you imagine the world of
• 16:51
  [SPEAKER_03]: I mean, that information is like humanity reconnected.
• 16:54
  [SPEAKER_03]: Can you imagine if a politician was like, wow, my mother did that.
• 16:58
  [SPEAKER_00]: And now I'm now I'm not going to start a war with I ran.
• 17:02
  [SPEAKER_00]: No, I'm kidding.
• 17:03
  [SPEAKER_00]: But I'm just saying, like, no people, I'm not trying to get political, but it's true.
• 17:08
  [SPEAKER_00]: Like, go on.
• 17:11
  [SPEAKER_03]: The whole hub of what we do is bringing people from all walks of life, all faiths, all political views, all cultural backgrounds, all images, all genders, to a group.
• 17:24
  [SPEAKER_03]: You don't know the behind the scenes, you don't know what they're coming in with, all you know is who they are in their humanity.
• 17:30
  [SPEAKER_03]: And it is hard to not connect and love.
• 17:33
  [SPEAKER_03]: So if we had the world, again, this is just like,
• 17:38
  [SPEAKER_00]: It would no listen, you know, if we always humans, we said that Heather Hayes was going to be on, I think, in the episode, we talked she does a lot like Nicky soda with ethics and wanting different licensing for our treatment industry and the first thing I said is, I remember I go if I had a licensure board, I would mandate.
• 18:00
  [SPEAKER_00]: every executive leader has to go to an intensive of a year, probably alongside, I'd like to see that happen.
• 18:08
  [SPEAKER_00]: You know what I mean?
• 18:09
  [SPEAKER_00]: Or just anybody who is leading people, please go to an intensive.
• 18:15
  [SPEAKER_00]: But we would be about it in a better place.
• 18:18
  [SPEAKER_00]: I think if more people, and I think what you just touched on is such a powerful piece, where I can't describe it, but when you walk into a room, like I did a seven people,
• 18:30
  [SPEAKER_00]: And you couldn't.
• 18:30
  [SPEAKER_03]: You thought of the country.
• 18:31
  [SPEAKER_00]: You didn't know what their demographic was.
• 18:34
  [SPEAKER_00]: You didn't know what they prayed about or didn't pray about.
• 18:37
  [SPEAKER_00]: You didn't know anything.
• 18:38
  [SPEAKER_00]: You just knew who they were and how they were showing up and what they needed to work on.
• 18:42
  [SPEAKER_00]: And it was funny by the end of the week, two people that you would never put in a room with me.
• 18:47
  [SPEAKER_00]: We were like best a friend, you know, because what we had for each other was human connection.
• 18:53
  [SPEAKER_00]: There was nothing else blurring that.
• 18:55
  [SPEAKER_00]: You know, I mean, and I think, um, you know, I experienced that when I was in COVID in the UK, I feel like, um, everybody, we had all permanently wear masks.
• 19:08
  [SPEAKER_00]: So you were forced, all, all, all you had were people's eyes and you would tell stories and just really connect.
• 19:13
  [SPEAKER_00]: And I was just, I just feel like that's a dream one day.
• 19:16
  [SPEAKER_00]: Everybody will go to an intensive at onsite.
• 19:20
  [SPEAKER_00]: What do you want to do?
• 19:22
  [SPEAKER_00]: One.
• 19:23
  [SPEAKER_00]: Also, I wanted to ask when people come to do an intensive, because I've had two experiences.
• 19:27
  [SPEAKER_00]: One, I had an experience where I spent, which is a beautiful, beautiful grounds, and, and, and, is it an analogy?
• 19:37
  [SPEAKER_00]: There's something imagine.
• 19:39
  [SPEAKER_00]: It's cumberling furnace where you wake up with the horses and it's just this magical place and you sleep in these cabins, I hate not knowing what the unknowing looks like is there a way on the website or anything where people can access kind of like a video of what the property looks like or properties all that.
• 20:00
  [SPEAKER_03]: Yeah, so we have two properties.
• 20:01
  [SPEAKER_03]: We have the Tennessee and the California location.
• 20:03
  [SPEAKER_03]: Tennessee is just outside of Nashville, California, it's outside of San Diego, and we have photos and videos on our website, but if anybody ever wants to request for more information, there's a link for that and we can get more footage.
• 20:16
  [SPEAKER_03]: And then we can just walk them through it.
• 20:18
  [SPEAKER_03]: Anybody local can come toward any time, but yeah, they're definitely resources on the website.
• 20:23
  [SPEAKER_00]: And can you also explain, because I think I explained this wrong, the staff you have, the therapists you have, are from all over the country, and that you've trained to do these intensive.
• 20:38
  [SPEAKER_00]: So they fly in for these.
• 20:39
  [SPEAKER_00]: Correct?
• 20:41
  [SPEAKER_03]: correct.
• 20:41
  [SPEAKER_03]: So we do staff a lot of our calm guides to come lead our groups and intensive from all over.
• 20:48
  [SPEAKER_03]: And the reason we do that is because we can get the best of the best.
• 20:52
  [SPEAKER_03]: We really feel like we get the green really can't wait.
• 20:54
  [SPEAKER_03]: We're not stuck with our local pool.
• 20:57
  [SPEAKER_03]: And so in bringing them in, we do have some minimal more requirements that they have to meet.
• 21:02
  [SPEAKER_03]: And then we have the on-site kind of focused method.
• 21:05
  [SPEAKER_03]: And then to top it off, they have their own
• 21:09
  [SPEAKER_03]: they have their own special sauce that they kind of add to the mix.
• 21:12
  [SPEAKER_03]: We've got our standardization somewhat, our own minimum requirements of training, you know, psychodrama, license, all that stuff.
• 21:20
  [SPEAKER_03]: And then they have their own expertise that we then can use when clients are calling in to custom match.
• 21:25
  [SPEAKER_03]: So,
• 21:26
  [SPEAKER_03]: I think this really creates a custom beautiful experience for clients when they're calling and saying, okay, but I really want to work on this and I need to focus here, and it's like, okay, great, do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do do
• 21:44
  [SPEAKER_00]: I divulged into everyone's work, but I could just tell just with some cases in the past where the trauma was so extreme, or the like, a shooting was in the issue I was hearing from people going into treatment is their story was just so overwhelming that people couldn't receive it or help them.
• 22:02
  [SPEAKER_00]: And so I just know
• 22:04
  [SPEAKER_00]: I've sent you guys some extreme cases where not extreme, but just, again, thinking outside the box and also having that trained therapist who, you know, you could catered and it's always been such a positive experience.
• 22:18
  [SPEAKER_00]: I've never had somebody leave that property and go, I want my money back or that wasn't us.
• 22:24
  [SPEAKER_00]: It was okay.
• 22:25
  [SPEAKER_00]: I mean, I'm not just saying it.
• 22:26
  [SPEAKER_00]: I'm just not saying it.
• 22:27
  [SPEAKER_00]: You guys, everybody that I have referred there has thanked me afterwards.
• 22:30
  [SPEAKER_00]: So you have to check out on site, but also what is what is some, what are some misunderstandings about like what are some things that people think intensive are that they're not.
• 22:40
  [SPEAKER_00]: Yeah.
• 22:42
  [SPEAKER_03]: Take a moment.
• 22:44
  [SPEAKER_03]: Take a moment.
• 22:52
  [SPEAKER_00]: but it's not as cost prohibiting or it's not like treatment where it's you guys are very, very competitive and really work with the client on that.
• 23:04
  [SPEAKER_03]: Yeah, I mean, if you look at a long-term treatment and our daily, right, it's very competitive, if anything, you're getting a pretty good deal with us.
• 23:12
  [SPEAKER_00]: No, you are.
• 23:13
  [SPEAKER_03]: Because the, you know, when you go to treatment,
• 23:17
  [SPEAKER_03]: Rightfully, so you've got a longer runaway.
• 23:19
  [SPEAKER_03]: You've got to kind of slow the pace down a little bit.
• 23:21
  [SPEAKER_03]: So you're doing a three hour group, and then you're having an afternoon for this.
• 23:25
  [SPEAKER_03]: And then you're doing this.
• 23:25
  [SPEAKER_00]: And it's like, we are, I want to say, ball so the wall, but I don't know if that's, no, you're like the meat and potatoes.
• 23:32
  [SPEAKER_03]: Yeah, like you are running from morning to day.
• 23:34
  [SPEAKER_03]: So you are shooting a lot of value out of your time.
• 23:39
  [SPEAKER_03]: And that's what we hope in again, to circle back to the original prompt before this, you know, the segue episode
• 23:46
  [SPEAKER_03]: That is the screening, you know, because again, you were going to run.
• 23:49
  [SPEAKER_03]: We're going to go hard.
• 23:50
  [SPEAKER_03]: We want to make sure you're ready for that.
• 23:51
  [SPEAKER_03]: And some people aren't ready.
• 23:52
  [SPEAKER_03]: Some people have a few steps ahead before they get to us, you know, and that's where you ask or they milestones appropriate or they work shop appropriate.
• 23:59
  [SPEAKER_00]: Right.
• 24:00
  [SPEAKER_03]: You know, it's like you've got to be at a level of readiness to really be able to maximize that time.
• 24:06
  [SPEAKER_00]: But with that being said, I will say, like, I can see how like for some people this experience, you might get more out of it therapeutically than even going to like a 36 day program because of how you're really just getting into what we're doing like the work.
• 24:22
  [SPEAKER_00]: Yeah, but I will say as people who might be freaked out about it, like, am I therapy for eight hours a day?
• 24:28
  [SPEAKER_00]: like typically you are, but you're like with a group or another person.
• 24:31
  [SPEAKER_00]: And so it's not just you with it, you know, a magnifying glass all day.
• 24:36
  [SPEAKER_00]: You know, you're also processing for other people and helping them and with by doing that work, you're actually learning a lot about yourself as well.
• 24:43
  [SPEAKER_00]: You know?
• 24:44
  [SPEAKER_03]: So the caller who call and was like, I'm just my irritated with my kids and I think in the relationships or whatever, it's like you are with six seven other strangers as you so beautifully put we're in the real world now, but not really wrong, but that's what they're living centered program.
• 24:59
  [SPEAKER_03]: Yeah, if they go to living centered and now it's like, okay.
• 25:02
  [SPEAKER_03]: This person over here in the my group is irritating me and is triggering or bringing up all the feelings I feel at home, I guess what not about that person so what a beautiful space and opportunity like okay so what is that what is happening.
• 25:16
  [SPEAKER_03]: Oh, it's because of this message from my childhood or this incident, I created this idea that, you know, whatever.
• 25:25
  [SPEAKER_03]: I'm not doing a great example, but that the microcosm of this group where you're all not only connecting for yourself, but then you're watching other people like, oh, I can relate to that or oh, that was me or that used to be me or whatever.
• 25:38
  [SPEAKER_00]: Right.
• 25:38
  [SPEAKER_00]: And what I've also loved, and again, people can see on your website, it's just living centered.
• 25:43
  [SPEAKER_00]: I mean, the best way, for someone like me, was like, I just felt stuck in life, and I just needed to be recharged and unstuck and figure out like at the time, my career was my identity, and I had nothing else, and not nothing else, but that's what defined me, and it just it burned me out.
• 26:01
  [SPEAKER_00]: So, but what I've
• 26:03
  [SPEAKER_00]: what I will say what I love is all the different other programs you have like you do have one for money you have one for grief you have for the couples work you would collab beautifully with any treatment center where especially if it's parents with a young adult or adolescent as I always tell people the biggest misconception of putting your child or loved one in treatment is it's them that you're fixing and it's not a family thing just like when you do an intervention
• 26:32
  [SPEAKER_00]: It's a family intervention.
• 26:34
  [SPEAKER_00]: It's not just the client intervention because unless everybody learns to change, you know what I mean, because that person is going to change.
• 26:42
  [SPEAKER_00]: And so I think where you guys also really compliment the family work is if you do have a loved one in treatment.
• 26:51
  [SPEAKER_00]: and the treatment centers asked you to, you know, do a little bit more work on yourself, really focus on your work, find a therapist, or maybe, you know, you've got a kid with all diverse factories, maybe been through seven to ten treatment centers, and it's time the parents really have to look at themselves, you know, as being part of this.
• 27:07
  [SPEAKER_00]: And so those are the type of parents I'd be like, maybe go do a few days at onsite, you know what I mean?
• 27:13
  [SPEAKER_00]: Do you get a lot of that?
• 27:14
  [SPEAKER_03]: Oh, yes.
• 27:15
  [SPEAKER_03]: I want to camp there for a second, because if you think about when on-site started in 1972, I want to camp there.
• 27:20
  [SPEAKER_00]: I love that.
• 27:21
  [SPEAKER_03]: I mean, we don't have a lot of time.
• 27:22
  [SPEAKER_03]: But I just, you know, we can add it.
• 27:24
  [SPEAKER_03]: This is a beautiful segue into a really amazing client that we can work with.
• 27:30
  [SPEAKER_03]: So we were founded in 1978 by Sharon who Sharon Whiteshitter Cruz, who's dad.
• 27:38
  [SPEAKER_03]: Welcome to Treatment and Sharon was like, hold on, hold on.
• 27:40
  [SPEAKER_03]: I'm so he gets to go get help, but I don't like what am I supposed to do?
• 27:44
  [SPEAKER_03]: I've been impacted.
• 27:45
  [SPEAKER_03]: And so she went to Treatment herself, which is kind of to get her own.
• 27:49
  [SPEAKER_03]: And that's where she was like, everybody needs this.
• 27:51
  [SPEAKER_03]: Anybody who wants impacted by substance abuse.
• 27:54
  [SPEAKER_03]: So it's kind of at the core of who we are.
• 27:57
  [SPEAKER_03]: And when I love about parents to coming to do their own work alongside their kids, is their modeling for their kids, yeah, and this with you.
• 28:06
  [SPEAKER_03]: They're getting their own language that will match their children.
• 28:08
  [SPEAKER_03]: So they're understanding addiction, trauma, codependency,
• 28:13
  [SPEAKER_03]: You know in your childhood work all of that and so there's like this connection out when they come together It's like we now can meet and the kid feels I think we're seeing like oh mom It was willing to go to this or dad or whatever and then there's you know if they both on their work Then they could come together at a later date and do a family intensive and so it's like the kid did this mom did this now How do we match this and continue our relationships?
• 28:36
  [SPEAKER_03]: So that's like
• 28:38
  [SPEAKER_03]: I deal scenario.
• 28:39
  [SPEAKER_00]: No, and it's so true what you say, and I talk about it on other episodes, like if my mom, I always said, you know, as soon as my mom got hijacked, basically my eyes, by the clinical team, and started listening to them, and her messages started to change, where she was saying, hey Hannah, I'm sorry you're really struggling in treatment today.
• 28:58
  [SPEAKER_00]: You really need to talk to your counselor or somebody from one of the meetings, I myself am taking myself to a meeting tonight and asking for a number.
• 29:04
  [SPEAKER_00]: or I myself, and when I saw my mom, they say, well, if you're going to do it, I'm going to do it.
• 29:10
  [SPEAKER_00]: You know, it did change for me.
• 29:12
  [SPEAKER_00]: Like it's like, okay, well, if she's going to, because as someone in treatment, you can be like, so much easier said than done, on the one in treatment, you guys are all galvanning.
• 29:20
  [SPEAKER_00]: But I'm telling you the most loving thing you can do for yourself, and those child or loved one that's in treatment, also to make the most kind of
• 29:30
  [SPEAKER_00]: Not bang for your butt, but best on your investment is everyone just take that time and do some work, you know?
• 29:35
  [SPEAKER_03]: Yeah.
• 29:37
  [SPEAKER_03]: And if there's a couple's that's like, again, the kid isn't treatment in the couple once, and we can do that too.
• 29:42
  [SPEAKER_03]: You know, we can spend time in the three days making sure they're aligned on their boundaries, and what they need to do, psychoeducation, so when the kid or the loved one comes out, everybody's in a really aligned grounded space, and that's just going to support the child.
• 29:57
  [SPEAKER_00]: Awesome.
• 29:59
  [SPEAKER_00]: real quick.
• 30:00
  [SPEAKER_00]: Who is not a good candidate for on site?
• 30:03
  [SPEAKER_03]: I would say someone active in addiction.
• 30:06
  [SPEAKER_03]: We don't, and that's across the board.
• 30:08
  [SPEAKER_03]: We don't want to spend time trying to convince them they're an addict or trying to convince them this part of them.
• 30:14
  [SPEAKER_03]: We want to write to the work to the trauma work.
• 30:17
  [SPEAKER_03]: So that's milestones on site everywhere.
• 30:19
  [SPEAKER_03]: Anybody that's actively like have recent suicide attempt is not going to be, you know, if this is not historical or like current
• 30:30
  [SPEAKER_03]: Depending on the medication, that's, I mean, so it's a whole other thing.
• 30:34
  [SPEAKER_03]: Medications are considered where it's not a no, but it's just something weird.
• 30:38
  [SPEAKER_03]: Right.
• 30:38
  [SPEAKER_03]: Because again, we don't want to waste anybody's time.
• 30:41
  [SPEAKER_03]: It's someone so medicated.
• 30:42
  [SPEAKER_03]: Right.
• 30:43
  [SPEAKER_03]: They can even access their feelings.
• 30:45
  [SPEAKER_03]: We don't want to take their money.
• 30:48
  [SPEAKER_00]: And you guys are different, I will stress this.
• 30:50
  [SPEAKER_00]: Like typically in treatment, I don't know of many, maybe like 2% of people are walking through those doors wanting to be there, right?
• 30:56
  [SPEAKER_00]: And buying in from the jump, that's separate.
• 30:59
  [SPEAKER_00]: For the intensives, you need to be self-motivated.
• 31:02
  [SPEAKER_00]: Although I did have a guy in my group, I love to is like, I'm only here so my wife won't leave me, but by the end of the week, she's like, I'm so grateful she did this because I would never, you know what I mean?
• 31:16
  [SPEAKER_00]: Um, but typically everyone going is their self-motivated to be there and it's already Yeah, I would say 90 percent.
• 31:22
  [SPEAKER_03]: Yeah, you're going to have the cases were well My so-and-so really convinced me I should do this.
• 31:27
  [SPEAKER_03]: I'm on the fence and by the end they're like shit I should do this so really and you guys make it.
• 31:31
  [SPEAKER_00]: I will say real cozy like the properties amazing the cabins The beds are some of the best.
• 31:36
  [SPEAKER_00]: I best night's sleep's been it on site are she people of the sheets
• 31:40
  [SPEAKER_00]: She eats, I don't even get me started on the food, the cuisine, everything is so healthy and good.
• 31:45
  [SPEAKER_00]: And I just can't say enough great things about you guys.
• 31:47
  [SPEAKER_00]: I'm going to have another episode with Amelia coming back on her on to discuss milestones, which is your trauma-specific treatment.
• 31:54
  [SPEAKER_00]: I think that.
• 31:55
  [SPEAKER_00]: That's another topic.
• 31:56
  [SPEAKER_00]: A lot of people, a lot of treatment centers, everyone says they can do trauma, right?
• 32:02
  [SPEAKER_00]: Because trauma is like maybe the underbelly of why someone is using.
• 32:06
  [SPEAKER_00]: But I think there's such a place for trauma-specific treatment.
• 32:10
  [SPEAKER_00]: I also, like, in part of the work I'm doing with this podcast is really showing off, not only the good providers and ethical providers, but also, like, we talk about it, Nicky talk it, like you don't want to go to the facility that says they can do everything, you know, you really want to go somewhere where, you know, anyway, I just can't say enough good things about you guys and about milestones, I'm being cited to have that episode, you know, Lizard, we always want to have you back on, is there anything we should know that is new?
• 32:41
  [SPEAKER_03]: I don't get to know, but I do think it's a cornerstone of who we are that I was hoping you would ask this question because I like to say it.
• 32:48
  [SPEAKER_03]: I think at the base of what we do is healing hospitality.
• 32:53
  [SPEAKER_03]: And so what that means is not only are we clinically savvy and at the top of our game there we have an amazing clinical team, all of that, but the service throughout your time here is equally as important to us because we think that also impacts
• 33:09
  [SPEAKER_03]: you being able to show up and process through what you need to do.
• 33:13
  [SPEAKER_03]: So again, the hospitality, let us take care of you.
• 33:16
  [SPEAKER_03]: Let's remove obstacles.
• 33:17
  [SPEAKER_03]: Let's get you what you need.
• 33:19
  [SPEAKER_03]: Let's make sure you're comfortable and have everything so you can just be here.
• 33:23
  [SPEAKER_03]: I think that's part that maybe people do know or don't know, but they're wrapped around your phone, Gerald, y'all, but it's the best thing ever.
• 33:31
  [SPEAKER_03]: What do you guys, and we have like the corner of the shit, the hospitality gives us shit.
• 33:36
  [SPEAKER_03]: Everybody is invested in your, yes, here.
• 33:39
  [SPEAKER_03]: Yes, a hundred percent maintenance.
• 33:41
  [SPEAKER_03]: I had, I had to call it maintenance the other day.
• 33:43
  [SPEAKER_03]: I'm like, hey, one of the beds is a little wonky.
• 33:45
  [SPEAKER_03]: I literally within an hour we had a new bed.
• 33:48
  [SPEAKER_00]: It's amazing.
• 33:49
  [SPEAKER_00]: And that's also a point that I really stressed to people who are looking at treatment.
• 33:54
  [SPEAKER_00]: It's not about the program.
• 33:55
  [SPEAKER_00]: It's about the people.
• 33:56
  [SPEAKER_00]: And some of the best facilities I refer to are programs.
• 33:59
  [SPEAKER_00]: It's because anybody from the chef to the landscape or to the van driver is invested in that client.
• 34:05
  [SPEAKER_00]: Because that's where the work is.
• 34:07
  [SPEAKER_00]: It's 24
• 34:11
  [SPEAKER_00]: in the show notes we're going to have website and everything and again I can't thank you guys enough the work you're doing is not only saving lives but helping with sanity across the board in the world we're going to change the world telling you if everybody went to onsite and also did a DBT skills group we would deliver better world I think that balance approach first it's perfect I love you dearly and you're one of my favorite humans
• 34:37
  [SPEAKER_00]: Thank you for tuning into this episode of Connect Call.
• 34:40
  [SPEAKER_00]: As we conclude, remember that insights shared are intended for informational and educational purposes only and should not substitute professional medical advice, diagnosis, or treatment.
• 34:50
  [SPEAKER_00]: We strongly recommend consulting a qualified medical, health professional, or healthcare provider for personalized advice tailored to your unique needs.
• 34:59
  [SPEAKER_00]: Your mental health journey is important and having the right support is essential.
• 35:03
  [SPEAKER_00]: If you're experiencing a mental health crisis or require immediate assistance, please reach out to a mental health provider or emergency services in your area.
• 35:12
  [SPEAKER_00]: We're grateful to have you as part of our community and your well-being remains our priority.
• 35:16
  [SPEAKER_00]: So follow us on social media to stay connected and be sure to catch one of our episodes on our YouTube channel.
• 35:22
  [SPEAKER_00]: We're here to support you every step of the way.