Latest / Business of Tech: Daily MSP News & IT Services Analysis
AI Collapsing the Software Layer: Risks for MSP Roles and Tech Debt with Dusty Gulleson
The episode focuses on the ongoing collapse of traditional software and service delivery layers, accelerated by the introduction of agent-based artificial intelligence (AI) solutions. According to Speaker B from Tectonic, legacy systems and accumulated technology debt create significant structural pressure on IT providers to modernize, while rapidly advancing AI technologies modify the interface between clients and service providers. The discussion specifically identifies agentic AI as a driver of this shift, fundamentally altering the nature of tasks such as software development, help desk…
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