Latest / Podcasts By Donna Jodhan / Remarkable World Commentary Episode #115: Ask Advocate Donna

Transcript

Remarkable World Commentary Episode #115: Ask Advocate Donna · Podcasts By Donna Jodhan

0:12
Podcast Commentator: Greetings. Donna J. Jodhan, LLB, ACSP,
0:17
Podcast Commentator: and MBA invites you to listen to her bi-weekly podcast,
0:22
Podcast Commentator: Remarkable World Commentary. Here, Donna shares some of her innermost thoughts,
0:27
Podcast Commentator: insights, perspectives, and more with her listeners.
0:31
Podcast Commentator: Donna focuses on topics that directly affect the future of kids,
0:35
Podcast Commentator: especially kids with disabilities. Donna is a blind advocate,
0:40
Podcast Commentator: author, sight loss coach, dinner mystery producer, writer,
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Podcast Commentator: entrepreneur, law graduate, and podcast commentator.
0:50
Podcast Commentator: She has decades of lived experiences, knowledge, skills,
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Podcast Commentator: and expertise in access technology and information.
0:58
Podcast Commentator: As someone who has been internationally recognized for her work and roles,
1:02
Podcast Commentator: she just wants to make things better than possible.
1:07
Donna J. Jodhan, LLB, ACSP, MBA: Hello there. I'm Donna J. Jodhan,
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Donna J. Jodhan, LLB, ACSP, MBA: your Ask An Advocate host.
1:15
Donna J. Jodhan, LLB, ACSP, MBA: Second episode for the month of October.
1:19
Donna J. Jodhan, LLB, ACSP, MBA: Thank you everyone for joining me today,
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Donna J. Jodhan, LLB, ACSP, MBA: and thank you for responding to my call for your thoughts,
1:27
Donna J. Jodhan, LLB, ACSP, MBA: your words,
1:29
Donna J. Jodhan, LLB, ACSP, MBA: your comments, your feedback. Okay?
1:32
Donna J. Jodhan, LLB, ACSP, MBA: So
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Donna J. Jodhan, LLB, ACSP, MBA: continue writing to me at
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Donna J. Jodhan, LLB, ACSP, MBA: donnajodhan@gmail.com, okay?
1:41
Donna J. Jodhan, LLB, ACSP, MBA: donnajodhan@gmail.com and keep on listening.
1:47
Donna J. Jodhan, LLB, ACSP, MBA: You never know what you might
1:50
Donna J. Jodhan, LLB, ACSP, MBA: come across in any of my podcasts and we go from there.
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Donna J. Jodhan, LLB, ACSP, MBA: All right, so let me start off today with
2:01
Donna J. Jodhan, LLB, ACSP, MBA: one of my favorite quotes.
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Donna J. Jodhan, LLB, ACSP, MBA: And
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Donna J. Jodhan, LLB, ACSP, MBA: here goes:
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Donna J. Jodhan, LLB, ACSP, MBA: Speak in such a way that others love to listen to you,
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Donna J. Jodhan, LLB, ACSP, MBA: and listen in such a way that others love to speak to you.
2:22
Donna J. Jodhan, LLB, ACSP, MBA: Unfortunately, this author is unknown.
2:27
Donna J. Jodhan, LLB, ACSP, MBA: Now let's go to my word game,
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Donna J. Jodhan, LLB, ACSP, MBA: one of my favorite segments of my podcast.
2:34
Donna J. Jodhan, LLB, ACSP, MBA: Okay?
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Donna J. Jodhan, LLB, ACSP, MBA: Many times advocates have to choose between being complacent or
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Donna J. Jodhan, LLB, ACSP, MBA: being active.
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Donna J. Jodhan, LLB, ACSP, MBA: I will tell you that being complacent in my books
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Donna J. Jodhan, LLB, ACSP, MBA: doesn't happen very often.
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Donna J. Jodhan, LLB, ACSP, MBA: The minute that one is complacent,
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Donna J. Jodhan, LLB, ACSP, MBA: it means that they choose to ignore.
3:00
Donna J. Jodhan, LLB, ACSP, MBA: They choose to not care.
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Donna J. Jodhan, LLB, ACSP, MBA: They choose simply to sit there and take it all in.
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Donna J. Jodhan, LLB, ACSP, MBA: Whereas on the flip side of the coin, you have active.
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Donna J. Jodhan, LLB, ACSP, MBA: So complacent versus active.
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Donna J. Jodhan, LLB, ACSP, MBA: Active is when you decide to do something about something.
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Donna J. Jodhan, LLB, ACSP, MBA: So complacent versus active.
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Donna J. Jodhan, LLB, ACSP, MBA: There are complacent advocates who really believe that being complacent is a
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Donna J. Jodhan, LLB, ACSP, MBA: way or a means of support. I don't fully agree.
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Donna J. Jodhan, LLB, ACSP, MBA: If you're complacent,
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Donna J. Jodhan, LLB, ACSP, MBA: I don't think there's much room for you to become involved in advocacy.
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Donna J. Jodhan, LLB, ACSP, MBA: Whereas if you become active, there is room for you.
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Donna J. Jodhan, LLB, ACSP, MBA: So let's think about it, complacent versus active.
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Donna J. Jodhan, LLB, ACSP, MBA: All right.
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Donna J. Jodhan, LLB, ACSP, MBA: Here's the other two terms I'd like you to think of for today.
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Donna J. Jodhan, LLB, ACSP, MBA: In kind or unkind.
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Donna J. Jodhan, LLB, ACSP, MBA: Do you do something to be kind?
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Donna J. Jodhan, LLB, ACSP, MBA: As they say,
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Donna J. Jodhan, LLB, ACSP, MBA: it's in kind that you are performing some action or doing something.
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Donna J. Jodhan, LLB, ACSP, MBA: Or unkind means that, you know,
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Donna J. Jodhan, LLB, ACSP, MBA: it's being viewed that you're not being kind, you're being unkind.
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Donna J. Jodhan, LLB, ACSP, MBA: I wonder if
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Donna J. Jodhan, LLB, ACSP, MBA: the thought of being cruel to be kind could be applied to these two terms.
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Donna J. Jodhan, LLB, ACSP, MBA: You're being cruel to be kind when it is unkind.
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Donna J. Jodhan, LLB, ACSP, MBA: Is that so? What do you think?
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Donna J. Jodhan, LLB, ACSP, MBA: Or in kind is if you're doing it because you honestly believe that it is a kind
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Donna J. Jodhan, LLB, ACSP, MBA: gesture.
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Donna J. Jodhan, LLB, ACSP, MBA: Send me your thoughts to donnajodhan@gmail.com.
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Donna J. Jodhan, LLB, ACSP, MBA: Now we're going to move into the three stories of the month that our team has
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Donna J. Jodhan, LLB, ACSP, MBA: chosen for me to share with you,
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Donna J. Jodhan, LLB, ACSP, MBA: and here's the first story.
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Donna J. Jodhan, LLB, ACSP, MBA: A parent says that her son, little Timmy, is vision impaired.
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Donna J. Jodhan, LLB, ACSP, MBA: Why is she saying this?
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Donna J. Jodhan, LLB, ACSP, MBA: Emily told the
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Donna J. Jodhan, LLB, ACSP, MBA: agents at the desk that her little boy,
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Donna J. Jodhan, LLB, ACSP, MBA: not Timmy, Emil, was vision impaired.
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Donna J. Jodhan, LLB, ACSP, MBA: Emily wrote this
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Donna J. Jodhan, LLB, ACSP, MBA: story and sent it to us, okay?
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Donna J. Jodhan, LLB, ACSP, MBA: And she did so because she wanted to get a special rate for her little boy,
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Donna J. Jodhan, LLB, ACSP, MBA: Emil.
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Donna J. Jodhan, LLB, ACSP, MBA: Emil's friends noticed what was going on.
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Donna J. Jodhan, LLB, ACSP, MBA: They noticed that Emily was telling the customer agent at the desk
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Donna J. Jodhan, LLB, ACSP, MBA: that little Emil was vision impaired.
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Donna J. Jodhan, LLB, ACSP, MBA: They took action. And this is a kind of a unique story in that
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Donna J. Jodhan, LLB, ACSP, MBA: Emil was not vision impaired,
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Donna J. Jodhan, LLB, ACSP, MBA: but the mother wanted to take advantage of something here
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Donna J. Jodhan, LLB, ACSP, MBA: by telling the customer agent that Emil was vision impaired.
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Donna J. Jodhan, LLB, ACSP, MBA: The friends knew differently,
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Donna J. Jodhan, LLB, ACSP, MBA: and the friends stepped up to the plate and said, "No,
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Donna J. Jodhan, LLB, ACSP, MBA: Emil is not vision impaired."
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Donna J. Jodhan, LLB, ACSP, MBA: What would you have advised the customer agent to do?
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Donna J. Jodhan, LLB, ACSP, MBA: Would you, in this instance,
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Donna J. Jodhan, LLB, ACSP, MBA: to avoid any sort of argument or disturbance,
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Donna J. Jodhan, LLB, ACSP, MBA: simply gone along with Emily's
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Donna J. Jodhan, LLB, ACSP, MBA: claim that little Emil was vision impaired and just simply issued a pass
7:13
Donna J. Jodhan, LLB, ACSP, MBA: or a discounted pass to Emil?
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Donna J. Jodhan, LLB, ACSP, MBA: Or would you, like Emil's friends,
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Donna J. Jodhan, LLB, ACSP, MBA: stepped up to the plate and said, "No, this is not right."
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Donna J. Jodhan, LLB, ACSP, MBA: You're using what I call counter-advocacy here.
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Donna J. Jodhan, LLB, ACSP, MBA: You're using
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Donna J. Jodhan, LLB, ACSP, MBA: a so-called disability to gain an advantage.
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Donna J. Jodhan, LLB, ACSP, MBA: Is this right?
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Donna J. Jodhan, LLB, ACSP, MBA: I don't know what you think, but in my books, it is not right.
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Donna J. Jodhan, LLB, ACSP, MBA: It is not right to say something that is not true,
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Donna J. Jodhan, LLB, ACSP, MBA: and it is not right to use a disability to
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Donna J. Jodhan, LLB, ACSP, MBA: try and gain an advantage. What is your suggestion?
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Donna J. Jodhan, LLB, ACSP, MBA: What are your thoughts? Okay.
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Donna J. Jodhan, LLB, ACSP, MBA: So
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Donna J. Jodhan, LLB, ACSP, MBA: here is what I would like you to think about.
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Donna J. Jodhan, LLB, ACSP, MBA: Are you on the side of the friends,
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Donna J. Jodhan, LLB, ACSP, MBA: or are you on the side of Emily,
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Donna J. Jodhan, LLB, ACSP, MBA: or
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Donna J. Jodhan, LLB, ACSP, MBA: what would you advise
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Donna J. Jodhan, LLB, ACSP, MBA: the customer agent to do?
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Donna J. Jodhan, LLB, ACSP, MBA: Tough decision, eh?
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Donna J. Jodhan, LLB, ACSP, MBA: So
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Donna J. Jodhan, LLB, ACSP, MBA: what is advocacy all about? What is advocacy all about here?
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Donna J. Jodhan, LLB, ACSP, MBA: Advocacy, in my books, in this instance, is advocating for the right thing,
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Donna J. Jodhan, LLB, ACSP, MBA: the honorable thing.
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Donna J. Jodhan, LLB, ACSP, MBA: And who gets involved with advocacy in this instance?
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Donna J. Jodhan, LLB, ACSP, MBA: It is the friends who gets involved in advocacy because little Emil may be too
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Donna J. Jodhan, LLB, ACSP, MBA: embarrassed to do something, but his friends can.
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Donna J. Jodhan, LLB, ACSP, MBA: Why is it necessary here? Because it's a matter of stopping
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Donna J. Jodhan, LLB, ACSP, MBA: someone who has no conscience from trying to gain an
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Donna J. Jodhan, LLB, ACSP, MBA: advantage by saying that her son has a disability,
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Donna J. Jodhan, LLB, ACSP, MBA: and it is not so.
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Donna J. Jodhan, LLB, ACSP, MBA: How do you get involved in advocacy?
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Donna J. Jodhan, LLB, ACSP, MBA: You do so by exactly doing what the friends did.
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Donna J. Jodhan, LLB, ACSP, MBA: And when? When you see something that needs to be corrected.
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Donna J. Jodhan, LLB, ACSP, MBA: Let's move on to the second story.
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Donna J. Jodhan, LLB, ACSP, MBA: All right.
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Donna J. Jodhan, LLB, ACSP, MBA: Customer was penalized for having a service dog in an Uber
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Donna J. Jodhan, LLB, ACSP, MBA: cab. This is gaining a lot of attention,
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Donna J. Jodhan, LLB, ACSP, MBA: and Uber
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Donna J. Jodhan, LLB, ACSP, MBA: seems to not understand
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Donna J. Jodhan, LLB, ACSP, MBA: that the law or the regulations or the legislation says that they
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Donna J. Jodhan, LLB, ACSP, MBA: must accept service dogs.
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Donna J. Jodhan, LLB, ACSP, MBA: There is no other way,
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Donna J. Jodhan, LLB, ACSP, MBA: and this is a growing concern amongst our community here,
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Donna J. Jodhan, LLB, ACSP, MBA: for those with guide dogs.
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Donna J. Jodhan, LLB, ACSP, MBA: Now, Rico had notified
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Donna J. Jodhan, LLB, ACSP, MBA: the Uber company that he had a service dog when he called them for a ride.
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Donna J. Jodhan, LLB, ACSP, MBA: Okay?
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Donna J. Jodhan, LLB, ACSP, MBA: At first, the driver said that the dog could go into the trunk.
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Donna J. Jodhan, LLB, ACSP, MBA: Okay?
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Donna J. Jodhan, LLB, ACSP, MBA: The driver said that the dog could sit with Rico in the backseat.
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Donna J. Jodhan, LLB, ACSP, MBA: Rico was then fined for his dog making a mess with its hairs or
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Donna J. Jodhan, LLB, ACSP, MBA: leaving its hairs on the seat or on the floor of the cab.
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Donna J. Jodhan, LLB, ACSP, MBA: What would be your advice to Rico?
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Donna J. Jodhan, LLB, ACSP, MBA: I know what mine would be.
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Donna J. Jodhan, LLB, ACSP, MBA: If I am very sure, and I think it is so,
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Donna J. Jodhan, LLB, ACSP, MBA: that legally Uber has to take
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Donna J. Jodhan, LLB, ACSP, MBA: a passenger with a service dog, then I would go much further.
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Donna J. Jodhan, LLB, ACSP, MBA: I will not take this because if this is what the law is,
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Donna J. Jodhan, LLB, ACSP, MBA: it is as it is, and Uber needs to be called out.
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Donna J. Jodhan, LLB, ACSP, MBA: There are too many people reporting on Facebook and even writing to me by
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Donna J. Jodhan, LLB, ACSP, MBA: telling me that this is the case. So let's move on here.
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Donna J. Jodhan, LLB, ACSP, MBA: Okay?
11:46
Donna J. Jodhan, LLB, ACSP, MBA: All right.
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Donna J. Jodhan, LLB, ACSP, MBA: What is advocacy all about?
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Donna J. Jodhan, LLB, ACSP, MBA: Advocacy here is
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Donna J. Jodhan, LLB, ACSP, MBA: when someone knows
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Donna J. Jodhan, LLB, ACSP, MBA: that the law says that the cab company must
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Donna J. Jodhan, LLB, ACSP, MBA: accept a passenger with a service dog.
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Donna J. Jodhan, LLB, ACSP, MBA: And the passenger has advised this, the Uber company.
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Donna J. Jodhan, LLB, ACSP, MBA: This is what advocacy is all about, fighting for your rights.
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Donna J. Jodhan, LLB, ACSP, MBA: Okay?
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Donna J. Jodhan, LLB, ACSP, MBA: Who gets involved in advocacy here? Well, it's Rico to start with,
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Donna J. Jodhan, LLB, ACSP, MBA: and then Rico's friends, and he does this through social media and by word of mouth.
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Donna J. Jodhan, LLB, ACSP, MBA: Why is it necessary?
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Donna J. Jodhan, LLB, ACSP, MBA: Because the Uber company is not adhering to what the law says.
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Donna J. Jodhan, LLB, ACSP, MBA: How do you get involved in advocacy?
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Donna J. Jodhan, LLB, ACSP, MBA: Rico starts the ball rolling.
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Donna J. Jodhan, LLB, ACSP, MBA: Rico goes to the Uber company to report what is going on.
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Donna J. Jodhan, LLB, ACSP, MBA: The Uber company does not do anything about it.
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Donna J. Jodhan, LLB, ACSP, MBA: Then Rico can go to or seek the services of a lawyer
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Donna J. Jodhan, LLB, ACSP, MBA: and post his experiences to social media.
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Donna J. Jodhan, LLB, ACSP, MBA: When do you get involved in advocacy? As I said above,
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Donna J. Jodhan, LLB, ACSP, MBA: when something is not right, when a company is not adhering to the law,
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Donna J. Jodhan, LLB, ACSP, MBA: and this appears to be the case
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Donna J. Jodhan, LLB, ACSP, MBA: here with Uber.
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Donna J. Jodhan, LLB, ACSP, MBA: Right. Let's move on now to the next story.
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Donna J. Jodhan, LLB, ACSP, MBA: Okay?
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Donna J. Jodhan, LLB, ACSP, MBA: You have someone who wrote to us saying that a medical assistant at a
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Donna J. Jodhan, LLB, ACSP, MBA: lab refused to help a patient with a
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Donna J. Jodhan, LLB, ACSP, MBA: vision impairment.
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Donna J. Jodhan, LLB, ACSP, MBA: In a lab, we had a medical assistant
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Donna J. Jodhan, LLB, ACSP, MBA: who refused to help a patient with a vision impairment.
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Donna J. Jodhan, LLB, ACSP, MBA: The assistant wanted the patient's friend to help her get undressed.
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Donna J. Jodhan, LLB, ACSP, MBA: No, no, no. For me, it is a no, no, no. Okay?
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Donna J. Jodhan, LLB, ACSP, MBA: The friend told the assistant that it was their duty to help the patient.
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Donna J. Jodhan, LLB, ACSP, MBA: Okay?
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Donna J. Jodhan, LLB, ACSP, MBA: And the patient reiterated this.
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Donna J. Jodhan, LLB, ACSP, MBA: What's wrong with this situation here?
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Donna J. Jodhan, LLB, ACSP, MBA: For the most part, we don't get undressed in front of our friends,
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Donna J. Jodhan, LLB, ACSP, MBA: do we? Unless it's our boyfriend or someone that we are intimate with.
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Donna J. Jodhan, LLB, ACSP, MBA: But normally, we do not get undressed in front of our friends,
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Donna J. Jodhan, LLB, ACSP, MBA: even our family.
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Donna J. Jodhan, LLB, ACSP, MBA: So for an assistant to say to the friend, "Help the patient,"
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Donna J. Jodhan, LLB, ACSP, MBA: is wrong. Very, very wrong.
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Donna J. Jodhan, LLB, ACSP, MBA: And what
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Donna J. Jodhan, LLB, ACSP, MBA: advice I would give to
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Donna J. Jodhan, LLB, ACSP, MBA: this person, and I did give it,
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Donna J. Jodhan, LLB, ACSP, MBA: is to go report this incident to the doctor
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Donna J. Jodhan, LLB, ACSP, MBA: themselves,
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Donna J. Jodhan, LLB, ACSP, MBA: not just to the person at the desk, but to the doctor themselves,
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Donna J. Jodhan, LLB, ACSP, MBA: and you start going higher. Okay?
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Donna J. Jodhan, LLB, ACSP, MBA: What is advocacy?
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Donna J. Jodhan, LLB, ACSP, MBA: It's advocating for something that must be offered
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Donna J. Jodhan, LLB, ACSP, MBA: by the medical assistant
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Donna J. Jodhan, LLB, ACSP, MBA: to the patient. It is a must.
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Donna J. Jodhan, LLB, ACSP, MBA: There's no other way.
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Donna J. Jodhan, LLB, ACSP, MBA: Asking a friend or a family member to help the patient get undressed is
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Donna J. Jodhan, LLB, ACSP, MBA: totally inacceptable.
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Donna J. Jodhan, LLB, ACSP, MBA: This is what advocacy is all about, advocating for equal treatment
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Donna J. Jodhan, LLB, ACSP, MBA: or advocating for something to be carried out
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Donna J. Jodhan, LLB, ACSP, MBA: when the assistant knows or should know better.
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Donna J. Jodhan, LLB, ACSP, MBA: Okay? This is what advocacy is all about.
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Donna J. Jodhan, LLB, ACSP, MBA: And who gets involved? Well, it's the patient first,
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Donna J. Jodhan, LLB, ACSP, MBA: then the friend,
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Donna J. Jodhan, LLB, ACSP, MBA: and then they build from there by going not just to the service desk or
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Donna J. Jodhan, LLB, ACSP, MBA: the administrative desk
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Donna J. Jodhan, LLB, ACSP, MBA: person, but going to the doctor themselves,
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Donna J. Jodhan, LLB, ACSP, MBA: and then you start going upwards from there.
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Donna J. Jodhan, LLB, ACSP, MBA: Hey, report it to the medical association.
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Donna J. Jodhan, LLB, ACSP, MBA: Report it to the person or the organization
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Donna J. Jodhan, LLB, ACSP, MBA: who is in charge of this lab.
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Donna J. Jodhan, LLB, ACSP, MBA: Okay? It doesn't happen like that.
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Donna J. Jodhan, LLB, ACSP, MBA: Why is advocacy necessary?
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Donna J. Jodhan, LLB, ACSP, MBA: It is necessary because this medical assistant
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Donna J. Jodhan, LLB, ACSP, MBA: crossed the line.
17:07
Donna J. Jodhan, LLB, ACSP, MBA: And how do you get involved in advocacy? As I just stated above,
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Donna J. Jodhan, LLB, ACSP, MBA: patient, friend,
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Donna J. Jodhan, LLB, ACSP, MBA: go to the administrative desk of the office of the lab.
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Donna J. Jodhan, LLB, ACSP, MBA: Go to the doctor. Okay?
17:23
Donna J. Jodhan, LLB, ACSP, MBA: And when do you get involved in advocacy? Again, as I said above,
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Donna J. Jodhan, LLB, ACSP, MBA: you get involved when you honestly believe
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Donna J. Jodhan, LLB, ACSP, MBA: that your privacy has been trampled upon or your rights have been trampled upon,
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Donna J. Jodhan, LLB, ACSP, MBA: and in this case, it is your privacy.
17:39
Donna J. Jodhan, LLB, ACSP, MBA: Okay?
17:41
Donna J. Jodhan, LLB, ACSP, MBA: So
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Donna J. Jodhan, LLB, ACSP, MBA: I am Donna J. Jodhan, thanking you for stopping by to listen to me today.
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Donna J. Jodhan, LLB, ACSP, MBA: Please keep on listening and sending your feedback to me at
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Donna J. Jodhan, LLB, ACSP, MBA: donnajodhan, D-O-N-N-A-J-O-D-H-A-N,
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Donna J. Jodhan, LLB, ACSP, MBA: @gmail.com.
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Donna J. Jodhan, LLB, ACSP, MBA: Thank you very much and see you next month.
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Podcast Commentator: Donna wants to hear from you and invites you to write to her at
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Podcast Commentator: donnajodhan@gmail.com.
18:16
Podcast Commentator: Until next time.