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CBL Episode # 108-The Booking Koala Meltdown: Lessons in Crisis Management and Customer Care
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What happens when the software platform running your entire business suddenly crashes and stays down for weeks? For cleaning business owners using Booking Koala, this nightmare scenario became reality in what can only be described as a customer service catastrophe.
We pull back the curtain on this ongoing crisis that has left service-based businesses unable to book clients, process…
The skinny
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