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STA206 - 'AI Systems for the Modern Therapy Practice' with Marcus Slade & Rich Smith · The STA Clinician Podcast

0:07
Music.
0:23
And six. My name is Matt Phillips, creator of runchatlive.com.
0:27
And as always, this episode is being recorded live on the Sports Therapy Association
0:31
YouTube channel and on the Sports Therapy Association Facebook page.
0:35
If you do decide to join us live, then you can ask the guests questions directly.
0:40
And when you do comment or make a great wise question, I'll bring it up on the screen.
0:44
Talking of wise, Nikki Mansfield has just come into the room,
0:46
says, well, hello there.
0:48
It's a great way of socialising and meeting other therapists.
0:50
So if you are listening to the podcast,
0:51
and thank you very much do please leave a great review five
0:54
stars is always a good number but you may want to join us
0:56
live so you can socialize network meet people
0:59
in your area and of course ask questions to our guests directly gary benson
1:03
founder of the sta is in the room as well so everyone's smart smart yourself
1:07
up see our talk hey gary thanks for joining us and other people are coming in
1:10
too so that's great so welcome to part two of our look at the use of ai artificial
1:16
intelligence in healthcare i've been struggling this week writing ai because
1:20
it It always looks like Al,
1:21
especially depending on the font. So everywhere I'm just seeing the use of Al in healthcare.
1:25
Hopefully you've realised it is AI and not Al, because that was on my mind quite
1:27
a lot. So we'll just go with that.
1:29
Very shortly in this episode, entitled AI Systems for the Modern Therapy Practice,
1:33
we'll be talking to my special guests, Marcus Slade and Rich Smith,
1:37
who are the founders of Physiogeny Technology.
1:40
But first, a huge thank you to my wonderful guest last week,
1:45
the wonderful Joe Turner, founder of mehab.co.uk and host of You Matter podcast.
1:52
I always say it and it's like a broken record, but it was a fantastic episode.
1:55
So lucky to get all my guests, all 206.
1:59
Actually, I haven't heard these two tonight, but I'm thinking I'm going to say
2:02
I spoke to my family. I think they're going to fit into this category very nicely. Wonderful guests.
2:05
And in this particular one, Joe Turner discusses a recent article in The Guardian.
2:09
If you haven't heard this episode i'll do encourage you to go and listen to
2:14
it there's an article in the garden recently proudly saying the top first nhs
2:19
physiotherapy clinic run by ai to start this year exclusive new platform to
2:24
provide same day appointments with digital.
2:27
Physiotherapist efforts to cut waiting times so joe talked about and i agreed
2:32
and i'll be interested to have some feedback via email as always matt at the
2:36
sto.uk if you feel that this This article is a little bit misleading,
2:39
a little bit edited, getting a bit happy, a bit of clickbait,
2:41
because it's not a digital physiotherapist.
2:44
It's not run by AI.
2:46
It is part of a triage system where AI is used to direct patients to the right
2:52
place and basically look for loads of ways where man or woman person time can
2:57
be cut down. And I can sort that out wonderfully.
2:59
But Joe was particularly keen on sharing how as therapists, as sports therapists,
3:06
massage therapists, sports rehab specialists and physios, osteoskeletal professionals,
3:11
everybody in health care needs to really recognise that the human skills we
3:16
have got and we do use every day in clinic and some of us may need to improve them.
3:21
But Joe highlighted things like listening skills, encouraging,
3:26
building trust and confidence.
3:28
These are all skills which as yet and probably thankfully AI can't really do.
3:33
And we need to champion those skills and realise that plays a massive important
3:38
part in helping our patients and clients get better.
3:42
But also, as we're going to be talking about tonight, realise that there is a lot of AI.
3:47
If we understand how it can actually help
3:50
us a lot and improve our businesses and
3:54
help our patients produce a positive experience and
3:58
help us so that's the topic of tonight's episode it's be a wonderful segue from
4:02
last week to this week we are going to look at the episode entitled ai systems
4:06
for the modern therapy practice with like i say my guests marcus slade and rich
4:12
smith who are founders of physio genie technology so let's bring them up.
4:18
Music.
4:32
And Marcus Slade. How are you doing? Hi, how are you? Okay. Great.
4:36
Thanks for joining me, guys.
4:37
Sorry about the rather lengthy intro, but it's worked out really nicely,
4:41
I think, having you two guys follow Joe the week before,
4:45
because we addressed the elephant in the room, in that a lot of us do fear AI,
4:50
and we think that it's going to take over our jobs.
4:53
And then Joe commented on that article, as I said, but we realised that we do,
4:58
all of us are recognising that we have got skills AI can't do yet.
5:02
And we talked about that extensively last week but you guys
5:06
are here to tell us that there's a lot that ai can do
5:09
potentially and so yeah thank you
5:11
very much for coming along no thanks for having us thanks for having us yeah
5:15
so people who are not aware of you maybe if you could introduce yourselves and
5:22
what role you play in physio junior technology in any order after you marcus Thanks, Richard.
5:29
So yeah, I'm a sports therapist by background. I still actively run sports therapy clinics.
5:34
And my role within Physiogeny initially was essentially just to sort of work
5:40
with Rich to try and develop products that were viable for our industry.
5:44
And then I've now taken more of a commercial role in the business.
5:49
Fantastic from my side of things i
5:52
do all things tech so software development technology
5:55
infrastructure and also trying to drill down into what we actually need to build
6:01
from things that me and marcus talk about from a clinical side of things working
6:05
through my wacky ideas yeah this is great we've had a few guests on now with
6:11
businesses who in one way or another i'm looking
6:14
at how to help therapists use the technology that's
6:17
out there to benefit their businesses and help the patient experience and
6:21
you know what i think in all the three or four i'm thinking of there has
6:24
always been a therapist with their feet on the floor who know what these issues
6:27
are and then there's excuse the expression the geek that's you're going to be
6:31
rich smith who is probably knows loads and loads about software and technology
6:37
and that but needs to work with the therapist to say well i know all this but
6:40
what do you need sort of thing so together Heather,
6:42
have you found that it's basically that combination is working really well for you?
6:45
Yeah, absolutely. I think it's underpinned everything, hasn't it, Rich?
6:49
We made the decision quite early on to bring part of the Physiogeny office space
6:56
to one of my practices so that we could actually drill down on sort of features
7:00
and the roadmap in real time rather than the backwards and forwards.
7:04
And I think it was a real turning point in what we were doing.
7:07
Doing yeah absolutely i think it it's
7:10
also really exciting because i feel like when we're working that close
7:13
together there's a lot of synergy that happens like around
7:16
the conversations we might start talking about one issue
7:19
and then four or five more ideas will spin off the back of that and working
7:23
closely together we're able to to build them out and test them pretty quick
7:27
so it's incredibly exciting for a quote-unquote geek as well good i'm glad i
7:33
mean i'm a geek myself with running and stuff so it's not at all it's good to be a bit geeky.
7:39
So I'm interested, Marcus, you are a sports therapist. Yeah.
7:42
Where did you study? Did you have interest? At UTB. There you go.
7:45
So my first question, obviously, and I did, I'm not going to hit,
7:48
I didn't want to put this onto you straight away because of our audience,
7:51
obviously, as maybe sports therapists,
7:53
sports, we have especially sports therapists as a sports therapist.
7:57
I still feel like I'm setting you up here, but what made you call it Physiogeny?
8:02
Well, okay. So we touched on this previously when we spoke.
8:05
We looked at how do we represent what we're trying to achieve and how does it sound and,
8:13
Physiogeny just has more of a ring to it than Sports Therapy Genie and I think
8:18
there's a consensus in sort of applications and software that if it's Physiogeny
8:23
it covers the whole spectrum of MSK and everything else whereas I think Sports
8:27
Therapy Genie sounds slightly isolated to one industry so that was sort of the
8:32
approach we took with that.
8:33
That's a really good good answer so basically if anyone is
8:36
listening just thinking why is matt phillips again got physio on the show i
8:40
haven't got a physio on the show it's marcus slade and marcus slade has called
8:43
this physio genie because it's not just about sports msk okay it's about all
8:48
the other aspects of physiotherapy so maybe it's going to be useful for somebody
8:51
who's working with spiritually or.
8:54
Any of the other massive hospital labs which i had never worked in and would
8:58
never really want to at all so that's why that makes sense that's a good answer
9:01
marcus and it's not just about msk case sports therapy so i call it that good
9:05
stuff that was the elephant in the room and i'm hoping we still got listeners
9:08
yeah fine hasn't dropped at all needed to get that in there right so.
9:14
Yes. Clinical business and a software company. I'm interested then,
9:17
Marcus, maybe if we start with you, what were some of the issues that you found
9:21
in your experience of having the Sports Therapy Clinic and that,
9:24
which made you suddenly think, you know what, we need to create something here?
9:28
There's a couple of things, really. I think one of the things I can say is that
9:33
I set pay on up 10 years ago or so, very much started from the very bottom of
9:40
the couch in the back of my car, and off I went.
9:42
And I think there's always an endeavor to try and build on what you're building,
9:47
especially if you do own your own practice.
9:49
You have an element of an entrepreneurial spirit, so you're always trying to build on what you have.
9:53
And there's nobody closer to your business than you, So anything you can do
9:58
to fire up that business, whether it's technology or advertising or marketing,
10:02
you sort of always have got your ear to the ground.
10:04
The problem I found early on is that there was no gap to bridge between expensive
10:08
software that you need to integrate.
10:11
And then when you do integrate it, if it's got a ton of features that are just
10:15
redundant for your business at that time, you almost feel like you're not utilizing
10:21
the system and yet you're paying a premium.
10:23
And then within that once I
10:26
got to a point where we needed these systems and
10:29
platforms I found that functionality was a
10:32
real issue I felt like they were sort of every system
10:35
seemed to do the same thing but there was no flexibility in the
10:38
data no flexibility in how the system
10:41
operated for my clinic and me and
10:44
Rich met a chance encounter he was a patient of mine
10:46
and he was leaving my clinic one day and he asked me
10:49
the question if there's anything you'd like to look at probably like
10:52
most sports therapists who's thought of
10:55
an app or a product that could set the
10:57
world on fire i've got the little lightning bolt
11:00
in my brain and rich facilitated me to be able
11:03
to sort of make it a reality really and rich
11:07
was that a surprise to you you probably in your innocence of
11:10
being a patient have you experienced yourself that maybe
11:13
some of the info being given to you or the ways that clinics
11:16
were running was kind of like missing something
11:19
not so much that there was anything
11:22
missing uh because i didn't necessarily have that contact
11:25
context from just being a patient but i think the the thing that always sort
11:30
of stuck out to me even from like our first conversations was that there's a
11:34
lot of data going around be it if it's on pen and paper or in a in a management.
11:39
System and to me where there's data there's opportunity.
11:43
Like a true it node where there's
11:46
data there's opportunity like all the great t-shirt and yeah
11:51
i think that that sort of immediately like sparked my interest i mean obviously
11:55
with the sort of like advent of ai becoming more mainstream i think it naturally
12:01
kind of lent itself to being something we could work together on and yeah it
12:06
kind of spiraled very quickly very quickly like.
12:09
OK, well, let's introduce people to the website and then we can identify,
12:14
go into a bit more depth of those issues, which focus, hopefully, listeners.
12:17
If you're listening, listeners, then do come up with some.
12:20
Are you using AI at the moment? Are you interested in AI doing something for you?
12:25
It'd be nice to see whether some of your concerns or situations are going to
12:29
be answered when we go through some of the products which these guys are offering with their platform.
12:33
But I'm going to bring up on the screen now so people can see. so
12:36
basically we're talking about put that on a
12:39
big screen so you can see we're talking about physio genie.com and
12:43
a couple of different apps which all come together
12:46
and one thing i do want to get out straight away
12:49
for people who are listening because i think this is probably on everyone's
12:52
mind we will be addressing this is oh here we go how much
12:55
does it cost here we go it's really going to save my life if i
12:58
pay 50 60 70 pounds a month so i want
13:01
to get it out first of all that there is
13:05
a seven day free trial that's the most important thing so you
13:08
can test this out and then if you do decide you can
13:11
cancel any time and if you do decide to go
13:14
with it then it is ready for this 14 pounds
13:17
99 a month oh i just realized i sound like i'm on some shopping channel
13:20
but yeah i was i was pleasantly surprised myself and you
13:23
know it's like i mean the sta is not about kind of telling
13:26
you you need this or you don't need this it's totally up to you but
13:28
one thing I am really aware of after being with
13:31
you guys for so long and myself in clinics is price is paramount it's really
13:36
important and there's some hard decisions out there but £14.99 a month sounded
13:40
very reasonable to me and with that we'll go back to our guests to to have an
13:46
idea of what that £14.99 a month is made up of.
13:50
Yeah so we we developed the safe system as a mobile app that facilitates your clinical assessment.
13:58
So there's three tools within the app. So we have video analysis,
14:01
which is a common theme in a lot of assessment apps.
14:04
We then have a three point range of motion assessment.
14:08
So this is essentially regional assessment and you can drop three points on
14:11
the screen and then calculate your angle.
14:14
And then we have a beta version of the AI powered range of motion assessment.
14:18
So this is an AI, exactly that, an AI powered forward assessment that calculates the range of motion.
14:25
And then attached to the app, you have a patient portal.
14:29
So when you've recorded your assessment on the app, all of the data pulls through
14:34
automatically to your portal.
14:35
So there's no need to write up any of the results. Or if you're like I am,
14:39
writing everything on whiteboards and then transferring it over,
14:42
this automates that whole process.
14:44
There's a couple of cool little features in there as well, such as voice dictation.
14:47
So if there's any observations you're picking up during your assessment and
14:51
you speak back to the voice dictation feature, it will actually then transcribe
14:57
all of that into your patient notes.
14:59
So, yeah, it's sort of a one stop shop for assessment and then patient management.
15:05
Let's go to the assessment first of all. So yeah, a lot of people are making,
15:11
they do want that facility.
15:13
And I like it already because there are other bits of software out there,
15:17
free software as well, which will allow you to measure joint angles and things.
15:21
But straight away, I'm thinking, yeah, there's probably too much information
15:23
there. They can be a little bit overcomplicated and they don't look too pretty when they're free.
15:28
But yeah, so when it comes to assessment, so you've got this.
15:31
Can you talk to me a little bit more about the AI side of things? what is
15:33
how is it going to save you time compared to using
15:36
another app out there which allows you to measure angles on that
15:40
question there rich yeah sure i'll tell
15:43
you something so yeah for the for the ai range of
15:46
motion assessment the goal we had in mind for
15:49
that is that you can stand in front of your patient
15:52
it'll take you through each of the measurements
15:55
that you want to take for whatever region you're measuring and you
15:58
can just instruct your patient to perform the action
16:01
and it'll will capture the angle for you no tracking lines no
16:04
kind of trying to get a horizontal line it's that's all done for you all
16:07
done for you yeah so all you
16:10
have to do is hit save on each measurement and it
16:13
will move you on automatically to the next one and in terms
16:16
of saving time me and marcus tested the shoulder assessment on that which is
16:20
currently the the beta region that we're releasing and we got that done in about
16:25
two and a half minutes yeah for a full shoulder assessment And that's from assessment
16:30
with all of those outcomes actually populated in your patient results.
16:35
So you could do your full shoulder assessment, have it all pull through to your
16:40
portal and generate a PDF report off the back of that pretty much within five minutes.
16:45
Sounds pretty cool. What are we like, because gait analysis is my little passion,
16:51
but what are we like for kind of reliability and are there
16:54
measures you need to put into place to make sure that you are getting
16:57
interim and inter-rater reliability for each time you
17:00
take that measurement or so when you
17:03
first do your assessment it'll ask
17:06
you to calibrate the screen and that takes all
17:09
the measurements that you need ready and then
17:12
you can just go you don't need to enter anything in off the back of that okay
17:15
i guess you just got to make sure you're standing in the same place each
17:18
time no angles no kind of parallel view because measurements
17:21
can change i suppose even ai can get it wrong if you're standing at
17:24
a slight angle or yeah there is an element of like
17:27
user reliability but we've we've
17:31
tried to build it to be as robust as possible so for example
17:33
for the shoulder assessment we can actually track movement towards the camera
17:38
as well as to the side so if you're doing say shoulder flexion and shoulder
17:43
abduction you don't need to have your patient turn around us all they can just
17:46
do that facing you so once they're in position the goal that me and Marcus have had is,
17:52
they're in the position it's our job now to facilitate the data capture like
17:56
we should be doing our job at that point.
17:59
Sounds pretty good. So there's something which I imagine listeners are doing
18:03
every day, taking assessments and referring to them later on to see if you're achieving your goals.
18:08
And by the sounds of it, anyone who currently is either doing it by hand or
18:12
using a goniometer or something or using an app where you have to drag it, they're a nightmare.
18:16
And this can all be done with iPhones as long as it's kind of fairly new.
18:21
Then anything will cope with the system requirements.
18:24
Requirements yeah yeah yeah we've we've released android and we're just waiting
18:30
on iphone approval oh really you went android first that's i respect yes normally
18:35
it's the other way around that's.
18:36
The problem with a lot of i've i've come into you know i've
18:39
talked to a lot of developers and it's like oh we'll get ios sorted first of
18:42
all and then one day we'll do android but you guys have got android
18:44
sorted already that's nice fantastic i've got
18:47
a question here already questions are coming in thick and fast so let's go to
18:50
i mean we might need to talk about some of the
18:53
other things which are available on this but based on
18:55
what i've talked about so far gary found the sda said
18:58
good question gary is seven days enough time
19:01
to fully appreciate or test functionality given that most therapists busy
19:04
in clinic and have busy lives are they going to see how much
19:07
this software could do for them in seven days this
19:11
is a absolutely great this is a something that
19:14
me and rich have touched on and we have touched on
19:17
the flexibility we have with this because it's a
19:20
new release product it's it's something that we listening to
19:24
if it needs to be stretched then absolutely we
19:27
we have the flexibility to do that you know the reality
19:30
is we want people to feel comfortable with the system
19:33
before they decide to deploy in practice obviously running my own practice i
19:38
understand the need for that as well so that's interesting this is something
19:41
we were talking off air as well i mean this is kind of your baby and you need
19:44
as much feedback as possible to have different versions and stuff so that's
19:48
interesting to know So if feedback did come back saying,
19:50
I love the system, but really I need a little bit longer, then that's something
19:52
you might change in the future versions.
19:56
Good stuff. Good answers. Oh, you've had it now. Nikki's asked a question.
19:59
That was an easy one from Gary. Here we go, Nikki. Go on.
20:02
Let's see what Nikki said. Nikki Mansfield has said, I'm not using AI.
20:05
I haven't seen a place for it yet in my practice. I resisted putting my die on live for years.
20:09
I'm such a control freak. So I guess I'm going to take some persuading.
20:12
I told you it's going to be hard.
20:13
But yeah, let's talk about maybe that a little bit.
20:16
Plenty of reasons why people don't want to use AI. It could be,
20:20
well, Nicky's young, just out of her teenage years, but it could be that they're older.
20:24
It could be they're a bit of a kind of phobia against technology.
20:27
But yeah, how do you help people overcome these obstacles?
20:30
I think the biggest thing I would say on that is the idea that AI is this all-encompassing
20:36
sort of thing that's here to disrupt.
20:38
The AI is a facilitator. So especially in the system that we've built,
20:43
it's not the the whole package isn't
20:46
the ai the ai is just part of the system so i
20:49
think when we look at ai technology it's having an understanding of what it's
20:54
trying to achieve and not that it's just here to do the overall task but that
20:59
is then down to the people implementing the technology to to sort of convey
21:03
that message i suppose touching on the point at the start with this
21:08
new application that's been in testing in Scotland, the AI physiotherapy clinic.
21:14
I think that's sort of one end of the scale where you have a complete solution,
21:17
essentially, that strips away the human contact.
21:22
Whether or not it does that, obviously, the jury's out until the full sort of
21:26
scope of the picture comes back.
21:27
But with the system we've developed, it's more about how can we make certain processes easy?
21:35
Easy and then how can we take the data that's
21:38
captured and make it powerful so a
21:41
couple of the things with the portal that happen when you have
21:44
captured your assessment the data pulls through
21:46
to your portal now what the system will now do is it will intuitively tell you
21:51
if the patient's progressed since the last appointment it will actually give
21:55
you percentage indicators on that progress so it's not just about does it capture
22:01
the assessment and does it do it in a cool way that's AI powered.
22:04
It's more about the whole flow
22:05
of data that comes through the system and how can we make that usable.
22:09
And one of the things that I found early on, and I sort of set my store,
22:13
let me reach on this and said, I wouldn't bring it into my practice until I
22:16
was fully happy that it actually did what I needed it to do.
22:19
It was that part that really excited me. It
22:22
was the fact that we now have this system where I
22:25
can record a range of motion assessment in several minutes
22:28
but not only do i get the value of automated data population so i don't have
22:33
to write all that information up i now get to see whether that patient's improved
22:37
and i can actually show my patient that data and it's cooperated in a way that's
22:43
readable understandable and also it's.
22:46
Intuitive for the patient so i think that was the most important part for me
22:50
is understanding that ai is not this robot that's going to come in and disrupt
22:54
our workplace it's it's there to facilitate.
22:57
It's down to how we implement it that's important.
23:00
Very good. I like it. I like it. So Gary came back with a good question here again.
23:06
This is good because you're getting questions now from actual therapists and
23:09
this was on my mind as well.
23:10
So Gary says, does this system work with passive testing as well as active rock testing?
23:15
So is there a way of it recording and calculating you actually moving that person's
23:21
arm up and then seeing what angle you achieve lifting as opposed to the patient doing it actively?
23:27
Yeah, so we support custom measurements in the app.
23:32
So through use of the existing features in the app, we could facilitate those
23:37
sort of measurements for sure.
23:39
So one of the the things
23:42
we wanted to do is provide flexibility around different types
23:45
of measurements that people could capture and we also
23:49
wanted them to be treated as exactly the
23:52
same as any other measurement so you can
23:55
define your own custom measurements associate them
23:58
to whatever regions or no region you
24:02
want add them into your assessments through
24:05
the app and they'll pull through to the to the portal as.
24:08
They would any other assessment measurement as well
24:10
one of the big things with that that are that we picked up
24:13
on early on so the the test that we used for that was a
24:16
knee valgus measurement when somebody was performing a
24:18
lunge and that drew from an application i
24:22
used to use for video analysis in clinic where i could
24:25
almost get the measurement but then i would have to i would
24:28
have to put that into the system and i would have to interpret that
24:31
data with this we can now actually customize
24:34
those measurements and we can assign them so it will
24:37
still pick up that intuitive progress flow in your.
24:41
Patient portal without you actually having to sort
24:44
of input that data manually yourself time server
24:48
so just try a picture then so if you can have it
24:50
let's imagine an ideal scenario you can do an ipad i presume yeah
24:54
or an ios yeah yeah no
24:57
see yeah but yeah okay so you could do it like a tablet i'm thinking of
25:00
have a tab in on a tripod so you're getting that reliability with the
25:03
right lighting and everything and then patients facing the
25:06
camera and you know they're in the right spot maybe across on the floor or something then
25:09
you are raising their arm up to the
25:12
point where maybe it just doesn't want to go any further then the
25:15
ai will still be even though you're standing there maybe holding that
25:18
arm can the ai still calculate that angle so that
25:21
would be facilitated by one of our probably one
25:24
of our video analysis options so you would
25:27
record the video and then you can go back through
25:30
and annotate the video so for example in
25:33
in that in that situation you stop
25:36
recording the video you could then draw on your
25:39
angle and say for example the shoulder
25:42
assessment off the back of the video it doesn't have to
25:45
be from the ai and so if for
25:48
example you like the idea of the app but maybe
25:51
some of the ai features because it's only beta aren't there yet or you don't
25:54
might trust it you can we can actually facilitate the data capture through any
25:58
of the other any of the assessment modes as well and then once you calculate
26:02
the angle you still be have the benefit of it being recorded and then all that
26:07
puts into this nice okay good question okay i like that.
26:10
Or does Nikki come back to say, young Nikki says, I can see a sector of our
26:15
client base is going to be very drawn to the statistical presentation of regression.
26:19
Yeah, it's an important part, isn't it? It's not everybody's cup of tea,
26:21
but it does help a lot of people who do want to see the stats.
26:24
As I say, I'm just thinking running analysis where some people say,
26:28
oh, why do you have all the bells and the lights and the colours?
26:30
It's because to get that therapeutic alliance with your client,
26:33
if they're going to do what you tell them to do, if they're going to believe
26:35
you and do their exercises or their rehab or sleep better or eat better,
26:38
But it helps. That buy-in is important.
26:41
A lot of people do get that buy-in, that respect for being impressed professionally.
26:47
We also provide, there's also intuitive graphs for progress over time.
26:52
So when you enter the patient portal and you click your patient,
26:56
the first thing you'll see before you get through to the range of motion screen
27:00
is you'll see a graph over time, a regional graph.
27:03
So you can select on your body chart the region, and it will show you your assessment progress over time.
27:08
Which we thought was a really cool feature if you just wanted to show your patient,
27:11
you know, this is how you've been getting on and you can see over time if there's
27:15
any changes, any laws, and you can make informed decisions on the back of that.
27:20
Very cool. Sounds good. I'm going to bring this. This might not do it justice.
27:24
I'll put a few links in to better quality images of this. I'm going to put this up here.
27:29
Let's change it to that. You can't really see on the screen here,
27:32
but basically it's got an idea here of some bar charts and the kind of client
27:37
typical kind of anatomical position there.
27:40
And it's got shaded areas and stats and all sorts of stuff, which looks very nice, nice and neat.
27:44
And it shows the app as well so because that's something
27:47
you guys for reading on the
27:50
website put quite a lot of importance to was the presentability of
27:53
it and the quality of the pdfs and stuff that's something you
27:56
put some time into absolutely i think it
27:58
was the most important part of the of the whole process really is
28:01
if we're going to focus on streamlining the
28:05
approach and making the data really powerful it needs
28:08
to be presentable and it needs to be be presented in a way that's easy
28:11
efficient and essentially you want to
28:14
be able to not just use it yourself but to show your patient thanks yeah
28:17
yeah i think like on the data side of things like
28:20
the the ideal goal for any sort of representation of the data is you shouldn't
28:26
feel yourself having to think about what you're looking at it should just look
28:30
intuitive and real intuitive and the insights that you draw from it should just
28:34
feel natural so that's something that we've tried to
28:38
uh at least from from day one of them i don't know if you've done this forgive
28:42
me if you haven't done it yet but i think it'd be something you could quite
28:44
do easily but is there the ability for clinics to put their own logo in there
28:49
or something so if they are sending the pdf.
28:51
It can look like it's coming from them rather than so is that there is it what
28:55
it marcus is nodding like i'm not sure if it's been put in yet but i know that
29:00
we've it's something we can do isn't it yeah it's in our roadmap yep nice yeah
29:04
that's quite i think that's quite a useful one as well Well,
29:06
because then the clinics themselves are selling their brand.
29:09
I mean, you can still have your name on it somewhere, so you know what software
29:12
they're using. But I think that's quite cool. Great.
29:16
Where else? So we've talked about assessment, which is an area.
29:19
We're always talking on the podcast about how we, a lot of the time,
29:22
depending on the client, but in most cases, we need to devote more time to the
29:26
subjective assessment, because that's when we're actually listening to the client
29:28
and using all those wonderful human skills that AI probably can't.
29:31
It's where we're showing the client empathy, empathy and we're giving an answer
29:36
based on not just what they're saying, not just words coming into our ears,
29:39
but how they're acting and how they're pausing and stuff, which AI at the moment
29:42
probably can't do as well as us.
29:45
So that's great, because that would mean we have to have less time using your
29:48
stuff on the actually objective assessment, which is great.
29:51
What about what other areas have you covered where you think therapists are
29:54
losing time and AI can help?
29:57
So we have another product, the Orion CMS. So as a sort of continuation of the
30:02
portal, we, and this will be released shortly, and this is sort of an exclusive to that actually.
30:07
Essentially, the CMS is the next step up from the portal.
30:10
This will also fully integrate with the safe app.
30:14
You don't need to have a safe subscription to have the CMS, but it will work
30:18
as the portal does essentially in terms of data migration.
30:21
The CMS then has all of those other features on an organizational level.
30:26
What we've sort of figured out over the past few months is that essentially
30:29
we have the app, which can power your assessment, but it might not be for everybody
30:34
and that's understandable.
30:36
We have the portal, which is
30:37
a really cool sort of entry-level CMS for perhaps sort of new therapists,
30:43
therapists who are trying to digitize files but don't want to wade through the
30:48
sort of, the mess of all the CMSs that are available.
30:52
Or maybe you are in a position where you don't want to shell out,
30:56
you know, a load of cash on an expensive CMS if you don't need all the features.
31:00
The platform that comes alongside SAFE, which is the web portal, is perfect for that.
31:06
And then the transition naturally is into Orion once
31:09
you get to the point where you need something a bit more comprehensive got you
31:12
so with safe ai which incidentally for
31:15
those this is the podcast is saiph.ai there is the ability there to add patients
31:21
and appointments and all that sort of stuff as well so that may be something
31:25
which you're paying for with another system which has got extra stuff you don't
31:29
actually need so you're suggesting that this might kind of cover that and you've got it done here as well.
31:35
Yeah. They're both nodding their head, at least at the podcast.
31:38
They're both nodding their head in agreement.
31:39
That's cool because it's important, isn't it? Because one of the problems out
31:42
there is there's some great jumps in technology and there's systems out there.
31:46
But before you know it, it's a bit like streaming, isn't it?
31:48
You've got Amazon Prime, you've got Apple, you've got Netflix.
31:53
And suddenly you're thinking, I've got four streaming services and Spotify.
31:56
So I think it's really important that there is a bit more amalgamation between these.
32:00
You're not paying for five monthly subscriptions, otherwise you're defeating
32:02
the purpose, aren't you?
32:03
So it's good to hear and i think as well just
32:06
to touch on your yeah and it's the speech i think i think coming from
32:09
that sorry we got a bit delayed there there was
32:12
a minute to let you go first mark so rich you go rich um yeah
32:17
just wanted to touch on your point about where ai
32:21
could possibly fit into like other features and and
32:24
well it could save time and i think one
32:27
of the important things that we're trying to do is not just throw ai
32:30
at every aspect of every sort
32:34
of interaction that you have with your patient or your data
32:37
or your management system because it's not
32:39
always appropriate and i think there's certainly from
32:42
a tech sort of side of things there's a
32:45
tendency to jump straight to like an ai solution where it's
32:49
not necessarily needed and you can end up having to
32:52
increase the cost to like fund all these ai
32:55
ai powered features when actually you don't really need it so
32:58
we're kind of being a bit tactical as to where
33:01
we actually apply the ai especially while people
33:04
are still deciding whether or not they trusted in the first place and
33:08
then following on from that we we can really dial in to see where the value
33:13
is so it's not for us i guess it's not sort of like a one-time build and then
33:19
it's out there and we'll wash our hands of it it's an ongoing process of refining it.
33:26
Improving it, and really trying to add value with AI where it's actually needed
33:31
rather than just trying to throw it in for more buzzwords.
33:35
Makes sense. Sounds good. Yes. So, Marcus, you were going to say,
33:38
or did Rich cover what you were going to say?
33:40
Yeah, absolutely. He did. Yeah. I think, like I said, for me personally,
33:45
when we started to test the product, the most impressive things for me were
33:50
the automations and the data presentation.
33:53
And then seeing that come to life in the CMS, especially where it's sort of blown up even more.
33:59
That was the most impressive thing. And that doesn't actually involve any AI.
34:03
That that's all done through the technology i think that
34:06
was definitely something that we picked up on early on when we
34:09
were sort of going through as you do linkedin and those
34:11
kind of platforms where you put in the field to see what
34:14
people's thoughts are with different kinds of technology and the
34:18
resistance to ai within that was was was
34:21
quite obvious but that allowed us to sort of pivot in different places
34:24
where we needed to hey there
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35:33
I mean, I think a lot of clients, we've talked about this on the show before
35:36
with various guests, there is, like it or not, depending on,
35:40
regardless of what you as a therapist like,
35:44
we are heading towards people measuring you, judging you by the cover.
35:50
They are going to judge your business by the cover and the technology you're using.
35:54
There's going to be a few who'd prefer it if they can still pay with cash,
35:57
but most people these days have got a second to do chip put
36:01
it against the the reader and walk off they don't want to be fumbling around
36:04
or carrying cash in their pockets so it's a it's probably an
36:06
important thing which is going to be part of marketing i imagine
36:09
and this is something that could uh look good on the
36:12
website and look good when first-time patients come through absolutely
36:16
yeah i think i think that's that's the the thing but
36:19
i do think that you know companies like ours and
36:22
companies in this space have a responsibility
36:25
ability to number one deliver products that
36:29
are commercially viable and are going to support businesses
36:32
as rich said in earlier on not just
36:35
slapping ai onto something for the sake of it it's about
36:38
can we actually make a difference can we actually support and and improve workflows
36:43
and then within that it's about sort of sharing the message of what the ai is
36:49
actually doing or what the technology is doing rather than sort of just steamrolling
36:54
ahead with the technology and expecting people to fall into line, I suppose.
36:58
Good point. Good point. Right. Questions coming in now. Thank you,
37:02
Muscle Mechanics. This is something which definitely we want to address.
37:06
Security and safety. So the question here is, where are the images stored, e.g. cloud or local?
37:11
And is there a consent form we can use? Great question. Muscle.
37:16
So I'll take the images question then. Yeah, so all the media is stored on the cloud.
37:22
So any images that you take aren't stored on your phone.
37:25
They're not stored locally on the portal or anything like that.
37:28
They're all stored securely with Amazon Web Services, as is our database and
37:33
all of our other infrastructure is stored securely on there.
37:37
We've gone through a security check with Amazon themselves, and that's all been
37:42
good. and addressing sort of like security upkeep is going to be an ongoing thing for our business.
37:48
And in terms of the consent form, I think that's maybe one for Marcus,
37:52
as you're probably more on across the clinical side of that.
37:55
So with the SAIF platform, so the portal, you have the ability to insert SOAP
38:02
notes, generate password protected reports, and all of your assessment notes.
38:06
At the moment, there's not a feature consent forms. however as we've alluded
38:11
to in the past especially with the Orion system when it arrives we are in the
38:15
market to develop features that people need so if that's a feature that is something
38:20
that people want to see then it's something that we can definitely look at.
38:24
Yeah absolutely and I think as well like if it is something people want to see
38:28
we can we can reach out and find out like what actually needs to be in the form
38:32
itself like what content do you guys need and we can really try and like dial
38:36
that in to be as relevant as possible or at least as flexible as possible so
38:40
that it's useful for everyone.
38:43
What have we got in terms of support then? I mean, if someone did want to call
38:45
you up, something wasn't working, then what is there?
38:48
Is there a number they can call or is it emails or what happens there?
38:51
I think we've got support emails out.
38:54
And also I think my phone number. Great.
39:01
There you go. And do you have any problems yet with people not being able to
39:04
get a hold of you or anything like that? No.
39:07
Do you find people are using that number much or needing support?
39:12
So far no no support needed very available
39:15
anyone who does need support or if anyone just wants to talk through any any
39:20
other features anymore or if there are any concerns like more than happy to
39:23
give out again my email or contact details especially from the tech side i can't
39:28
necessarily speak to everything clinical but if it's about the the tech side
39:32
of things more than happy to.
39:33
Jump on a call or jump on an email with anyone i
39:37
think from a clinical point of view sort of especially on the implementation side
39:40
the same goes really again i think
39:43
for the newer therapies coming into the industry that
39:46
are looking at this kind of thing and wondering where it might fit or
39:50
even you know more established clinics that are transitioning perhaps
39:53
to digital notes or transitioning away from technology
39:56
to save cost where this might be a perfect fit that's definitely
39:59
something i can assist with great good stuff
40:02
is there much of a learning curve not i'm not going to ask you rich because
40:05
obviously for you it's like there's no learning curve at all but marcus being
40:09
a humbled sports therapist was there a learning curve to use the system
40:11
at all for people a bit worried no absolutely not and
40:15
that probably says on sales feature but
40:18
no it would it's fairly straightforward to use i think once
40:21
you've once you've been into the system once and it's talked you through those
40:25
initial phases fairly straightforward and the web portal itself is is pretty
40:30
it's all automated and self-explanatory so everything is there for you There's
40:35
no sort of caveats to that or anything to figure out in that respect.
40:39
Okay. And presumably, I know there's a Facebook group, isn't there,
40:42
Physiogenius Technology?
40:44
Is there like a group or something where people can hang out together using it and share ideas?
40:49
So one of the things that I spoke to Rich about earlier on, it was sort of an
40:52
idea we wanted to put forward really, is that after the podcast was finished,
40:55
we were quite interested in setting up an SDA exclusive sort of group where
41:01
we could share updates on the system.
41:03
And if anybody wanted to join that group, they can actually reach out to us
41:06
in the group and conversate with us and we can share feature updates, exclusives.
41:12
But it also gives us a chance as well then to ask people about certain features
41:16
and find out whether we need to dial certain things in or out.
41:19
And that's something that we're interested in setting up if it's something that we can do.
41:25
Interesting. And that reminds me of something we were talking before we came
41:28
on air, where so far, even though it's called Physiogeny Tech,
41:31
and I understand the reasoning for that,
41:34
you've had a little bit better response, have you, from kind of non-allied health
41:38
professionals so sports therapists and that, as opposed to physios?
41:42
Yeah, I think so the Orion system, I would probably switch that because I suppose
41:47
sort of your bigger physiotherapy organisations, there's a lot of sort of organisational
41:51
management features in there.
41:52
But definitely with SAFE, absolutely.
41:55
I think more resistance from the physiotherapy world.
42:00
I think you can see this if you go through LinkedIn and just have a look at
42:04
sort of discussions around AI.
42:06
There's a lot of opposition towards it.
42:09
I think one thing I did pick up on is understanding around, again,
42:13
what the AI is going to do is a big thing.
42:15
But I actually think, again, that comes from the technology side and sort of
42:20
dispelling the myths around the AI rather than, like I say, just putting it
42:25
out there and seeing how it gets on, actually talking people through what it's trying to achieve.
42:30
And I think also appeasing some of those thoughts of, is it going to replace people's jobs?
42:34
Jobs i'm of the belief that we will always need from
42:37
facing health care professionals from an
42:40
empathy point of view i think definitely from
42:43
that perspective i would always want somebody to
42:47
talk me through the process but it
42:49
doesn't mean that the ai doesn't help in certain
42:52
ways if it can streamline certain processes but that
42:55
was definitely a message that was difficult to get across to the physiotherapy
42:58
world where a sports therapy seems to be far more receptive
43:01
detective yeah no i'd agree with that i think
43:04
it's one of the advances maybe we've talked again on the
43:07
show quite a lot about regulation and and
43:10
one of the advances i think of us not being regulated
43:14
as an industry is we are a little bit freer to test
43:17
things out ourselves and we've just got a bit more of an open mind we
43:20
don't feel quite as pressed is the wrong word but
43:23
just basically regulated by the governors that be in physiotherapy and
43:26
that and we're worried that they're not acting towards the.
43:29
Norms so yeah it's interesting there should be a quite a good response
43:32
i think i can understand why there's a bit of response from sports therapists
43:35
question here from nikki mansfield this
43:37
is something we kind of mentioned off there as well as we were having a little chat beforehand
43:40
on the flexibility side are you planning to create integrations with existing
43:44
cms's say just for the assessment tool can i take this absolutely yeah i would
43:50
say on that one nikki no and the reason i'd say that is because we plan or we
43:55
believe and certainly from my experience that the Orion CMS will be.
44:01
Will be a standalone product that will be at the top of the industry in terms
44:04
of its functionality because we haven't seen anything that does quite what it does yet.
44:09
I'm really excited to show that product when it's ready.
44:12
So we don't necessarily feel the need to integrate with other systems for the
44:16
app. We're quite happy that it integrates internally with Orion.
44:20
Obviously, if you wanted to integrate on a very simple level,
44:25
you could generate reports that drag across into your Clinico system or Nucle,
44:30
or whoever it might be but yeah we're planning on sort of
44:33
internal integration only the question
44:35
feel free for a follow-up there nikki if you so wish
44:38
uh gary's brought up something i was thinking of actually a lot
44:41
of people experienced the collapse is probably not too emotive word but yeah
44:47
the collapse of sif recently and it was i mean it was rescued by tim allardyce
44:54
but it was We're still in the process of it being a startup with a lot of people getting excited by it.
44:59
And Gary just says, this has actually come from a messenger from a member who
45:03
wants to rename Anonymous.
45:05
And they say, the great thing about startups is the ability to roll with feedback
45:09
and change functionality.
45:10
Recently, we had SIF, who, despite major investment in their product,
45:13
left lots of therapists without access to clinical data, client notes,
45:16
test results, et cetera.
45:17
The product was rescued by an existing service provider.
45:20
Good old Tim. What guarantee do potential users have that their data will always
45:24
be accessible? Is it ICO compliant and GDPR compliant?
45:28
There we go. Quite a big one there.
45:31
Yes, it's a very valid concern. Yes, so we're GDPR compliant and we have processes
45:38
in place that allow us to provide full user and patient data if it's requested.
45:44
In some cases, it might take us a little bit of time as it currently stands.
45:49
But yeah, the processes are in place that you can request all of your data and
45:53
we'll be able to provide it,
45:55
Yeah, hopefully that addresses the question. I don't see any reason why we would
46:01
leave people without access, regardless of whatever happens.
46:05
If it's data that we store, then it should be data that we are able to give you.
46:10
Yeah, I think that's one of the, I mean, it depends what you read,
46:14
but I think one of the problems with CIF was it was handed over and the way
46:18
it was put together was, no one can get in there.
46:21
It was put together with code and stuff, you'll understand much better than
46:24
I, Rich, and just people who took it over couldn't get in there.
46:26
They couldn't change things.
46:27
They couldn't work out what was going on. So it was a complication within there.
46:31
So if, yeah, is that possible? I mean, it sounds like, I think SIF was a lot
46:35
more complicated with all the things that offered than this,
46:37
but is it something which could potentially happen?
46:40
I think there's processes before that, isn't there, that we've taken to sort of prevent that?
46:46
Yeah. And I mean, if it's a case of it being handed off to like other developers
46:52
or other development teams,
46:53
i think part of the job of being a
46:57
software developer especially like in in my position in
46:59
the startup is i mean we're not
47:02
planning on handing it over to anyone but other software
47:07
developers even for things like integrations are as much a customer for me as
47:12
the practitioners themselves so nothing i build should hamper someone's attempts
47:19
to get their own data and And the tools and processes should always be in place
47:23
to allow that to happen, whatever the situation.
47:26
Like if someone comes to our business, Marcus should be able to return the data
47:30
just as much as I should be able to do that.
47:33
Good answer. Good stuff. Nicky has just come back saying, I look forward to
47:37
seeing the Orion demo then.
47:39
How's that going to work then? Is there going to be advantage for customers
47:43
who are already using SAFe when Orion does come out?
47:48
It's part of the roadmap to figure that part out. Yes, is the short answer.
47:52
Just on the demo side of things, I'll point out we are keen and quite happy
47:57
to actually show demos to anybody that wants to see it.
48:01
So perhaps I could give my email.
48:04
If people wanted to see the Orion as it is now, I'd happily jump on a Google
48:09
Meet and go through it and show you what it does and take some feedback.
48:13
Again, because we build all the technology in-house ourselves,
48:16
we're really flexible in that. So if there's anything that people really scream
48:20
at us that needs to change, then we'll absolutely be happy to facilitate.
48:25
Fantastic. There we go. We'll make sure that goes into the notes so people can
48:29
contact you if they're interested in that.
48:31
So what else should we say about? We've got another five, six minutes or so.
48:37
AI, we've talked about in the first episode that people are worried about AI
48:41
replacing the therapist.
48:43
We've commented that obviously there's a lot in humans, very complex.
48:48
There's a lot of interaction with AI at the moment.
48:50
One day it might have, but at the moment it hasn't got that sensitivity.
48:53
It can't replace that listening, that empathy.
48:56
And if it does come back with a response, then like Joe pointed out last week,
49:02
how are you going to feel as a patient if you have pulled your heart out and
49:06
then the machine kind of goes,
49:07
were click click here's your solution it's like have you
49:09
had a human listen to you do you feel like you've been listened to
49:12
by a machine however great it looks so
49:15
that's hopefully that is something which as humans we would
49:18
miss because otherwise it's painting a pretty whole picture of health
49:21
care but you've painted tonight a picture where there
49:24
are definitely ways where we don't want to be manually trying to
49:27
drag a line and we just want ai to be able to use its
49:29
amazing resources to be able to cut time down
49:32
and save us time and therefore give us a
49:35
more prosperous business what do you see let's
49:38
imagine ai doesn't suddenly develop and replaces us completely that's a
49:41
bleak thought what do you see the future of healthcare as and
49:44
how do you see kind of like yourselves maybe fitting into it
49:47
i think one of the things i'm sure rich will agree with these i don't think
49:50
ai can replace us because ai is very dependent on the data that we give you
49:55
so you still need the the data to be able to train the ai i think also there
50:02
are certain things again Again, as you touched on that,
50:04
they're essential for clinicians, the empathy,
50:07
the ability to listen, the flexibility that comes with that.
50:12
And I don't think it's not a case of can those things be replicated?
50:16
Maybe they can, but would we want them to, as you said?
50:19
I think especially when you look at AI in healthcare as a whole.
50:26
It seems the fear is that it's going to be this sort of autonomous thing that
50:31
comes through and just takes over everything.
50:33
And the reality is I don't think you can ever do that because there are certain
50:37
elements where the human contact is not just important, it's essential, it's a necessity.
50:43
So I don't see a world where AI takes over.
50:47
I see a world where if we're smart with AI, we can streamline.
50:52
But that can turn your focus to other elements.
50:55
For example, if you can save 20 minutes of your assessment and admin time,
50:58
you might be able to see another client, go to the gym, spend a bit more time
51:04
with the kids. You know, all these things start to spiral.
51:07
Again, I'll go back to the same point. I think it's down to companies like ours
51:11
and other companies to really sort of hone in on that and dial in on what people
51:15
need, not just here's some AI.
51:18
Let's see how it works. I think being responsible with it is probably the overall
51:22
sort of thought process we need to go through.
51:26
That's really interesting. It's nice to hear that because, again,
51:28
it touches on what Joe brought up last week.
51:30
It's nice to hear that we're going to use AI not just to be more productive
51:34
in our business and be able to make more money.
51:36
It's going to give us some time to look after ourselves when we're not working.
51:40
Like you said, go to the gym, look after ourselves, spend time with the family.
51:43
That should kind of be our goal because that's a human need as well, isn't it?
51:47
We're not machines you know we're not ai we do need
51:50
that time relationships you know to look after ourselves
51:53
as well as our clients sorry if i interrupted what
51:56
you say no no so i guess i was just
51:58
going to say like on that from the tech side of tech side of the argument it's
52:02
like i i could i could see in in the wider healthcare sector there being not
52:10
a requirement but there might be like a patient desire for a service which is
52:14
end-to-end automated for some things right because,
52:17
there are a lot of people that might be too embarrassed to go to a doctor about
52:20
certain things and knowing that they don't have to interact with another human might actually.
52:26
Be something that they they would prefer in certain
52:29
instances like i could see that but i don't i
52:32
don't personally at the moment see how it would be possible to
52:35
completely take the human element out of out of
52:38
the field and i don't actually think
52:41
that there are a lot of tech businesses
52:44
or software developers that would want to i can't
52:48
speak for everyone but certainly from my side of things the
52:51
the excitement i get from this is knowing that i'm making someone's life
52:54
better i'm not replacing them i'm building something
52:57
with marcus to make their clinic even better and to help their patient more
53:02
and to free up their time and basically try and be a force multiplier and that
53:09
to me is considerably more exciting than the idea of just trying to like replace someone's job like,
53:16
does that make sense i don't know totally yeah that's really nice yeah it's
53:20
really it's really Really good to hear. Yeah, definitely. Awesome.
53:23
Great. Well, look, people, it's 8.56.
53:28
I think we've covered this. I'm just going to bring it up because it's Cecily,
53:30
and I like Cecily. Cecily says, what are the chances of the data collected being
53:33
distorted or corrupted?
53:34
Is it relying on our or its own input?
53:38
That's an easy answer. Yeah, go on. Do I take this one, or should I?
53:42
I'm just wondering, is that in the context of the data collected to train the
53:47
AI, or is that the data collected in clinic?
53:50
You have to come back, Cicely. I'm just, yeah, because if it's the data for
53:54
the AI, it's completely dependent on the quality of the data to build the AI.
53:59
But I'm just wondering if that's the clinical data being corrupted,
54:02
what sort of do we mean by the corruption element?
54:05
Yeah, I'm not sure if she's talking about the data we're collecting being inaccurate.
54:10
I'm not sure if corrupted.
54:12
Right, I interpret it as accuracy, but I could be wrong.
54:17
It's data collected in clinics, sorry. Yeah, I think it's to do with accuracy.
54:21
What happens if I'm doing this assessment and then suddenly the result's being wrong?
54:25
Right, got you. Yeah, so you run your assessment, you come to your portal,
54:29
and it's not what you – yeah, Rich, you're probably better on that one then. Okay, sure.
54:34
Yeah, so on that, you have the final say in the data.
54:37
So you could run your AI-powered shoulder assessment using our beta service
54:42
and disagree with some of the results. You can edit them.
54:46
That will, again, pull through to your portal. So we try to make it as streamlined
54:51
as possible and as nice as possible,
54:53
but you still have the power to edit your data
54:56
as you see fit you have the final say and that's
54:59
healthy as well i think you know what i don't know i can't remember
55:01
what i used the other day but i used some ai to transcribe i think it was on
55:05
samson s23 thinking oh wow look that was a voice message and you want to transcribe
55:10
your voice message now and it wasn't worth doing it was just ridiculous it was
55:13
hopeless that's galaxy s23 kind of thing you would have thought but it was just
55:17
embarrassing if i ever said that and it was collected for a client if i
55:21
just sent that to there without i mean sometimes you need to have a little glass
55:25
and change a few things but it was just like no don't even bother starting to
55:27
try it it was rubbish so yeah we're still you know it was terrible i think this
55:31
comes back to the chat gpt thing though it's like you can use chat gpt really
55:36
well to do certain things but if you use it to do the whole.
55:41
Task you might run into issues like if you don't check it if you don't if you
55:45
don't use it pragmatically it's probably not going to be effective but it can
55:49
help you sort of things he's sort of dialling that in I suppose I think so but I think,
55:54
When it comes to, I mean, we know research and everything, and it shows it's
55:58
the relationships, the personal relationship with the patient.
56:01
And one thing chat GBT does is it just doesn't, it changes you.
56:07
You're no longer writing in your style. The patient's going to get to know you.
56:10
As soon as you go to chat GBT and it's starting using these,
56:13
I don't even think they're very eloquent, but it's definitely using these flamboyant
56:16
words, which you wouldn't use. And you're not going to use when the patient comes to your door.
56:20
To the extent that when they sit down with you and listen to you for five minutes, thinking you're
56:24
not the one who's sending that letter are you that was chat gpt and it
56:27
is to me it's that obvious you know and i think that is that
56:30
is a bit of a if you're writing a piece maybe a
56:33
blog even a blog for a website and everything is in
56:36
that chat gpt then they're not going to know it's you
56:39
when they meet you or if you ask one day to stand up and
56:41
present you start talking and you're not using all of this wonderful eloquent
56:45
kind of like language features then they're just going
56:48
to go it's not your website is it you just got chat gpt so
56:51
i think there's limitations with it oh fortunately and as
56:54
for drawing the human hand that's just still a way it can't
56:58
seem to draw human anatomy yet either which is hilarious and longer
57:01
it may be that way right it's nine o'clock people
57:04
thank you so much for the great questions last thing
57:07
just to make sure if people are interested then richard mcspade in
57:10
signing up for the seven day free trial to
57:14
have a look what it's about then just go to the website i
57:16
imagine is that it physio genie.com absolutely the links
57:19
through there and yeah you can cancel at any
57:22
time and then if the feedback as we've heard today from richard marcus is the
57:26
feedback is as a therapist you really haven't had time to assess it all in those
57:30
seven days and i guess they drop you an email and send that feedback back to
57:34
you yeah absolutely yeah we're really flexible yeah fantastic sounds really
57:39
good sounds sounds be interesting to see.
57:42
Right there. And if people want to follow you on social media,
57:44
like we said, Instagram is at physio.genie.
57:48
And then Facebook, if you do a search on physio.genie technology,
57:52
then it will come up as well. Lots of interesting information being put through there.
57:55
So thank you very much. Cecily has said, thank you, gents. Thank you.
58:01
Gary says, thank you, gents. An interesting view of AI. Yeah, very insightful.
58:06
Thanks, Matt. Thanks very much.
58:09
Thanks, everyone, for joining us live next Tuesday.
58:12
At eight o'clock so that'll be
58:14
july the 23rd sta episode 207 the
58:18
title is going to be is your client ready to return to sport we go all human
58:23
again next week with special guest steve miller of growthphysioacademy.com some
58:27
of you might have seen at therapy expo last year he's going to be talking at
58:31
therapy expo this year in the sta theater as well about this very topic so and
58:36
And incidentally, to let you know before I go,
58:38
on the Wednesday, July the 24th, Steve Miller is also at 6.30pm giving a great
58:45
webinar on managing Achilles injuries in sport.
58:49
SDA members, there's details of all of this in the members area. You get a 15% discount.
58:53
Love Steve Miller to bits. Really great educator. Really passionate.
58:56
So I would check that out. But if you do want to join us next Tuesday,
59:00
then simply head along to the Sports Therapy Association YouTube channel at
59:03
8 o'clock or the Facebook page, depending what you prefer.
59:06
So just once again thank you to rich smith and marcus slade from physio gene
59:09
technology thanks gents thanks for having us thanks for having us it's been
59:12
great and thanks everyone for joining us live take care and hopefully see some
59:17
of you live next tuesday bye.
59:19
Music.