Beyond Listening: Bringing the Patient Voice Into Care

Voices of Otolaryngology · Oct 30, 2026 · 40m · transcript

Patients want to be heard, respected, and involved in their care—and they want physicians who can guide them with confidence and clarity. In this episode of Voices of Otolaryngology, host Rahul K. Shah, MD, MBA, welcomes Emily F. Boss, MD, MPH, director of pediatric otolaryngology and professor of otolaryngology–head and neck surgery at Johns Hopkins University School of Medicine, for a conversation about patient experience, trust, and shared decision-making. Drawing on her research into clinical conversations, Dr. Boss explores what helps patients and families feel empowered and why…