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What the democratisation of artificial intelligence (AI) means for customer experience - Interview with Matthew Nolan of Pega
Today’s interview is with Matthew Nolan, the head of Product Marketing for the Decision Sciences division at Pegasystems, driving Pega's portfolio of marketing technology, decision management, and customer engagement solutions. Matthew joins me today to talk about the democratisation of artificial intelligence (AI), what that means, the benefits and risks associated with that and some practical advice for leaders and practitioners looking to improve the experience that they deliver to their customers.
This interview follows on from my recent interview – Enabling everyone to have the ability…
The skinny
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