Latest / Roast the Post Podcast / Skip Tracer: The Case of the Missing Monthly
Transcript
- 0:08SPEAKER_01: All right, welcome to episode 35 of Roast the Post.
- 0:13SPEAKER_01: And Jen, have I got a job ad for you.
- 0:16SPEAKER_01: This is different.
- 0:18SPEAKER_01: We have not roasted a job ad like this before.
- 0:21SPEAKER_01: I'm a little bit excited, but you might recognize some of the language
- 0:26SPEAKER_01: in this job ad because we have roasted a job ad from this group of companies before,
- 0:33SPEAKER_01: but this one's different.
- 0:34SPEAKER_00: So
- 0:35SPEAKER_00: interesting.
- 0:36SPEAKER_00: Okay, a repeat offender.
- 0:38SPEAKER_01: It's a repeat offender.
- 0:40SPEAKER_01: This week we're tracking down a job that sounds like it belongs
- 0:44SPEAKER_01: in a detective novel.
- 0:46SPEAKER_01: If detectives spent their days hunting down cars instead
- 0:49SPEAKER_01: of criminals, anyway.
- 0:51SPEAKER_01: Meet the Skip Tracer,
- 0:53SPEAKER_01: where your workspace is the internet.
- 0:56SPEAKER_01: Your shift is filled with Boolean searches and social media creeping,
- 1:00SPEAKER_01: and your mission, should you choose to accept it,
- 1:03SPEAKER_01: is to find vehicles and customers who've ghosted the bank.
- 1:07SPEAKER_01: On their monthly payments.
- 1:10SPEAKER_01: Poor bank.
- 1:11SPEAKER_01: You'll sprinkle the digital fingerprint powder on credit reports,
- 1:15SPEAKER_01: impound lists, and social media's finest humble brag posts,
- 1:20SPEAKER_01: all while maintaining a workable caseload of 50 to 100 files while you chase debt
- 1:26SPEAKER_01: or deadbeats from the comfort of your couch on work from home days.
- 1:31SPEAKER_01: Is this really the stuff of Sherlock Holmes?
- 1:34SPEAKER_01: Or just another pitch
- 1:36SPEAKER_01: in Sir Arthur Conan Doyle's reject pile.
- 1:39SPEAKER_01: Let's roast this post.
- 1:40SPEAKER_01: Ha
- 1:41ha!
- 1:43SPEAKER_00: Skip Tracer is a name
- 1:46SPEAKER_00: that I would like to name my next pet.
- 1:51SPEAKER_00: Skip Tracer.
- 1:51SPEAKER_00: Yeah.
- 1:54SPEAKER_01: I love it.
- 1:55SPEAKER_01: So my
- 1:56SPEAKER_01: one of my one of my favourite TV shows is The Rookie.
- 2:00SPEAKER_01: And it's like... it's an LA cop show,
- 2:02SPEAKER_01: Nathan Fillion's in it, like, good old Canadian boy.
- 2:05SPEAKER_01: and there's this ridiculous character in it named Skip Tracer Randy.
- 2:10SPEAKER_01: And this dude, he's a Skip Tracer.
- 2:12SPEAKER_01: But he's this goofy caricature of a German landed in
- 2:15SPEAKER_01: Hollywood, and it's the funniest thing ever.
- 2:17SPEAKER_01: So I came across this job ad on Indeed or something,
- 2:21SPEAKER_01: and I was like, we should roast Skip Tracer Randy.
- 2:23SPEAKER_01: no, wait.
- 2:24SPEAKER_01: That's
- 2:25SPEAKER_01: actually a fictional character,
- 2:26SPEAKER_01: but the job ad's still kind of cool.
- 2:29SPEAKER_00: I know... he was in those Pitch Perfect movies as well.
- 2:33SPEAKER_00: He is a really funny guy, that actor.
- 2:35SPEAKER_00: I do...
- 2:36SPEAKER_00: no wonder that sounded familiar to me.
- 2:39SPEAKER_00: I didn't know that The Rookie was one of your favourite shows.
- 2:42SPEAKER_01: Do you watch it while you
- 2:44SPEAKER_00: eat mozzarella cheese?
- 2:50SPEAKER_00: I love Paul's taste.
- 2:51SPEAKER_00: I love your taste in things.
- 2:53SPEAKER_00: It's my favourite.
- 2:54SPEAKER_01: I can safely say that I have ate mozzarella cheese while watching that show.
- 3:02SPEAKER_01: I'm just I'm one of those people who like I put on I put on reruns
- 3:05SPEAKER_01: in the background when I'm doing
- 3:06SPEAKER_01: like housework and like fiddling around and stuff,
- 3:09SPEAKER_01: and they just like they're on in the background.
- 3:10SPEAKER_01: I don't really pay much attention to them.
- 3:13SPEAKER_01: The Rookie is definitely on that list.
- 3:16SPEAKER_00: Yeah,
- 3:17SPEAKER_00: yeah, we all have shows like that.
- 3:18SPEAKER_00: We all have shows... this is so off topic,
- 3:20SPEAKER_00: but I started getting into the show,
- 3:22SPEAKER_00: The Americans, and I'm like really into it.
- 3:24SPEAKER_00: It's a bit older, but yeah,
- 3:27SPEAKER_00: really, really like that one too.
- 3:28SPEAKER_00: So anyway, way off topic, Skip Tracer,
- 3:31SPEAKER_00: I'm ready.
- 3:31SPEAKER_00: That was a great intro.
- 3:33SPEAKER_01: Skip tracer.
- 3:33SPEAKER_01: Yeah,
- 3:35SPEAKER_00: At first I was
- 3:36SPEAKER_00: so.
- 3:36SPEAKER_00: excited.
- 3:36SPEAKER_00: I was like, this sounds really cool.
- 3:38SPEAKER_00: And then the more you read about the intro,
- 3:40SPEAKER_00: I was like, no, this is not,
- 3:43SPEAKER_00: This is not gonna be very cool, is it?
- 3:46SPEAKER_01: There is some stuff in here for sure.
- 3:48SPEAKER_01: So, Skip Tracer.
- 3:50SPEAKER_01: let's start off with the Roasty Profile as we do.
- 3:53SPEAKER_01: So the job title is Skip Tracer,
- 3:55SPEAKER_01: of course.
- 3:56SPEAKER_01: The report-to title is unknown.
- 4:00SPEAKER_01: The company size is 51 to 200 people.
- 4:05SPEAKER_01: And this is a subsidiary of another company.
- 4:07SPEAKER_01: The industry is financial services.
- 4:10SPEAKER_01: What do they do?
- 4:11SPEAKER_01: Well, financing and loans for vehicles.
- 4:15SPEAKER_01: focusing primarily on the consumer market.
- 4:17SPEAKER_01: So it's not really commercial vehicles that they're arranging financing for.
- 4:21SPEAKER_01: It's a little two-door Honda Accord that you get from A to B in.
- 4:24SPEAKER_01: That's like their bag.
- 4:25SPEAKER_01: Head office location for this is Toronto,
- 4:27SPEAKER_01: Ontario, Canada.
- 4:28SPEAKER_01: The job location is the same:
- 4:30SPEAKER_01: Toronto, Ontario, Canada.
- 4:32SPEAKER_01: The geographical operating area is Canada,
- 4:35SPEAKER_01: you guessed it.
- 4:37SPEAKER_01: And the job type is permanent,
- 4:39SPEAKER_01: full-time with a hybrid work arrangement.
- 4:45SPEAKER_01: So, how the job ad is structured,
- 4:48SPEAKER_01: as always, there are bullet points and there are sections.
- 4:51SPEAKER_01: They begin off with about the job,
- 4:53SPEAKER_01: which has the sections who we are,
- 4:56SPEAKER_01: about the role, what we're looking for,
- 5:00SPEAKER_01: nice to have, and working conditions.
- 5:04SPEAKER_01: Then there's a small section at the very end that is what you can expect,
- 5:10SPEAKER_01: pay and process.
- 5:13SPEAKER_01: So starting things off.
- 5:14SPEAKER_01: There's
- 5:15SPEAKER_01: a whole bunch of brand big bank group of company Braggie stuff.
- 5:20SPEAKER_01: Who we are?
- 5:20SPEAKER_01: Redacted,
- 5:22SPEAKER_01: because we don't name the companies that these job ads are for,
- 5:25SPEAKER_01: Jen and I don't name and shame.
- 5:27SPEAKER_01: That's not what we're all about.
- 5:29SPEAKER_01: Redacted and its family of brands are united in delivering innovative,
- 5:33SPEAKER_01: accessible, and reliable financial solutions that enable Canadians
- 5:37SPEAKER_01: to reach their goals.
- 5:39SPEAKER_01: Over the years,
- 5:39SPEAKER_01: our brand family has grown.
- 5:41SPEAKER_01: In 2024.
- 5:43SPEAKER_01: redacted, redacted, and redacted became part of the redacted family of brands,
- 5:49SPEAKER_01: alongside redacted, redacted, and redacted.
- 5:52SPEAKER_01: You can kind of get the picture.
- 5:54SPEAKER_00: Got it.
- 5:57SPEAKER_01: Together, the group of companies is the leading alternative lending bank in Canada.
- 6:00SPEAKER_01: We have the collective experience and expertise to better serve
- 6:04SPEAKER_01: our customers and foster our partners' growth.
- 6:07SPEAKER_01: With a diverse suite of products,
- 6:09SPEAKER_01: residential and commercial mortgages,
- 6:10SPEAKER_01: consumer deposits and GICs, credit cards,
- 6:13SPEAKER_01: retail and automobile financing,
- 6:16SPEAKER_01: personal loans and digital lending,
- 6:18SPEAKER_01: we offer financial solutions tailored to all Canadians,
- 6:21SPEAKER_01: including newcomers, small business owners,
- 6:24SPEAKER_01: smart investors, and
- 6:26SPEAKER_01: savvy consumers.
- 6:28SPEAKER_01: Backed by nearly a century of lending experience through
- 6:30SPEAKER_01: its legacy companies, Redacted and its brand family are proud to
- 6:35SPEAKER_01: be Canada's leading alternative lending bank.
- 6:39SPEAKER_01: Redacted, Redacted, and Redacted is a dynamic automobile finance brand committed
- 6:45SPEAKER_01: to enabling our dealer partners to sell more cars.
- 6:48SPEAKER_01: Since 2012, Redacted has serviced a wide network of automobile dealers
- 6:54SPEAKER_01: and tens of thousands of consumers from coast to coast.
- 6:58SPEAKER_01: Come join Redacted as a skip tracer and be part of our talented
- 7:04SPEAKER_01: and growing team.
- 7:06SPEAKER_01: That was a mouthful of brand-y stuff.
- 7:11SPEAKER_00: yeah, that was
- 7:12SPEAKER_00: a lot.
- 7:14SPEAKER_00: It just occurred to me,
- 7:15SPEAKER_00: I had a moment, this is a little bit embarrassing,
- 7:18SPEAKER_00: where I realized that like,
- 7:20SPEAKER_00: does Skip Tracer mean that you're tracing people who skipped payments?
- 7:25SPEAKER_00: Is that what that means?
- 7:27SPEAKER_00: I had no idea.
- 7:28SPEAKER_00: Hundred percent.
- 7:28SPEAKER_00: Yeah.
- 7:28SPEAKER_00: Hundred percent.
- 7:29SPEAKER_00: I had no
- 7:29SPEAKER_00: idea that that's what it meant.
- 7:31SPEAKER_00: I can only hear Skip Tracer as like a name...
- 7:35SPEAKER_00: like Dick Tracy, or something like that.
- 7:38SPEAKER_00: But yeah, it's someone who traces skipped payments.
- 7:41SPEAKER_00: Okay, okay, that's embarrassing,
- 7:43SPEAKER_00: Yeah.
- 7:44SPEAKER_01: You you
- 7:45SPEAKER_01: are... this is not a normal thing in Canada.
- 7:48SPEAKER_01: it's not something
- 7:49SPEAKER_01: that we hear about very often.
- 7:51SPEAKER_01: This role and and this industry is like it's very small in Canada.
- 7:55SPEAKER_01: but yeah, a Skip Tracer is someone who tracks down people who
- 7:59SPEAKER_01: are behind on payments.
- 8:01SPEAKER_01: this particular company,
- 8:02SPEAKER_01: you know, we're talking about car payments.
- 8:04SPEAKER_01: but a skip tracer could also be employed to track down people who
- 8:08SPEAKER_01: are behind on their mortgage and they've kind of booted out
- 8:09SPEAKER_01: of town or like
- 8:11SPEAKER_01: really
- 8:12SPEAKER_01: anything, any loan or financial property that is behind due.
- 8:16SPEAKER_01: And the person who shelled out the money wants their money.
- 8:19SPEAKER_01: Let's call in the skip tracer.
- 8:21SPEAKER_01: What I find interesting about the US market is that there are a
- 8:24SPEAKER_01: lot of freelance skip tracers.
- 8:27SPEAKER_01: There are people who work on contract,
- 8:29SPEAKER_01: they have their own business and they just like they do this.
- 8:32SPEAKER_01: It's a thing.
- 8:32SPEAKER_01: Less
- 8:34SPEAKER_01: common in Canada.
- 8:35SPEAKER_01: A lot of the time this role is directly employed
- 8:37SPEAKER_01: by financial companies, financial services companies.
- 8:41SPEAKER_01: or by governments.
- 8:42SPEAKER_01: Sometimes people who are in this role will be employed
- 8:46SPEAKER_01: by the province or by a city.
- 8:48SPEAKER_01: And they do essentially the same thing.
- 8:50SPEAKER_01: There are also bailiffs that are kind of commonly talked
- 8:53SPEAKER_01: about.
- 8:53SPEAKER_01: And like they talk about bailiffs a little bit later on,
- 8:56SPEAKER_01: so we won't touch on that too much more.
- 8:58SPEAKER_01: but a bailiff is a similar job that's kind of employed by the state as it will,
- 9:03SPEAKER_01: whether a province or a city.
- 9:06SPEAKER_00: it's giving like dog the bounty hunter energy.
- 9:10SPEAKER_00: And this is another off-topic,
- 9:13SPEAKER_00: but a long time ago, in the late nineties,
- 9:17SPEAKER_00: I went to beauty school and one of my beauty school classes...
- 9:21SPEAKER_00: And of course I did... one of my beauty school classmates,
- 9:26SPEAKER_00: her boyfriend was like a credit person.
- 9:30SPEAKER_00: I would call if you were behind on your credit card payments and stuff.
- 9:34SPEAKER_00: And she would tell us,
- 9:35SPEAKER_00: stories about how he would like scream at the people on the phone,
- 9:39SPEAKER_00: like threaten them, tell them that like their family would be disappointed
- 9:43SPEAKER_00: in them and like all sorts of horrible tactics.
- 9:46SPEAKER_00: So that's really, yeah, that's what I think about when I think about this type
- 9:50SPEAKER_00: of role.
- 9:50SPEAKER_00: But like the thing is
- 9:52SPEAKER_00: people have to work, right?
- 9:52SPEAKER_00: Like it's not about whatever,
- 9:54SPEAKER_00: it's a certain disposition required to do a job like this,
- 9:57SPEAKER_00: which I'm sure we'll get into,
- 9:58SPEAKER_00: but that was just the Roasty Profile.
- 10:00SPEAKER_00: So looking forward
- 10:01SPEAKER_00: to it.
- 10:02SPEAKER_01: Yep.
- 10:03SPEAKER_01: So we get into the job ad,
- 10:05SPEAKER_01: and the first section is about the role.
- 10:08SPEAKER_01: As a skip tracer, you will use advanced online research techniques
- 10:12SPEAKER_01: and creative problem solving to locate vehicles and customers.
- 10:16SPEAKER_01: You will, and then a bunch of bullet points,
- 10:19SPEAKER_01: conduct online investigations using advanced search techniques,
- 10:23SPEAKER_01: and it has some examples, on platforms like Canada 4-1-1,
- 10:27SPEAKER_01: credit bureau reports, and social media.
- 10:31SPEAKER_01: You'll search multiple data sources,
- 10:33SPEAKER_01: service records, impound listings,
- 10:35SPEAKER_01: location history to trace vehicles effectively.
- 10:40SPEAKER_01: Apply creative and out-of-the-box methods to gather information beyond standard
- 10:44SPEAKER_01: searches.
- 10:46SPEAKER_01: Leverage social media and digital footprints to track leads
- 10:49SPEAKER_01: and build search strategies.
- 10:52SPEAKER_01: Maintain a working queue of 50 to 100 files,
- 10:55SPEAKER_01: ensuring efficient case handling.
- 10:57SPEAKER_01: Collaborate with internal teams.
- 11:00SPEAKER_01: To share findings and support recovery efforts.
- 11:03SPEAKER_01: And then it says, finally, assist with compliance testing or special projects
- 11:08SPEAKER_01: as needed.
- 11:10SPEAKER_01: Now, this is like, it's interesting to me because they call
- 11:13SPEAKER_01: out social media a couple of times,
- 11:15SPEAKER_01: right?
- 11:16SPEAKER_01: And they call out... you're going to be like a detective a couple of times.
- 11:21SPEAKER_01: They're really starting to paint
- 11:22SPEAKER_01: a picture of you're gonna go and track people down.
- 11:25SPEAKER_01: And I picture somebody sitting
- 11:28SPEAKER_01: on their couch in a very dark room with a bag of cheesies beside them
- 11:33SPEAKER_01: or something being like, hmm, I wonder what this
- 11:35SPEAKER_01: person did on the beach the other day and why they were there instead
- 11:38SPEAKER_01: of working to pay their car loan.
- 11:40SPEAKER_01: What's up with that?
- 11:41SPEAKER_01: It has kind of a creeper
- 11:42SPEAKER_01: feel to it.
- 11:44SPEAKER_00: Legit.
- 11:45SPEAKER_00: If it didn't have the negativity of,
- 11:48SPEAKER_00: you know, taking cars away from people,
- 11:52SPEAKER_00: this is right up my alley.
- 11:54SPEAKER_00: I mean,
- 11:55SPEAKER_00: I would do this in a heartbeat, a friend of mine and I took some kind
- 12:00SPEAKER_00: of like private investigator.
- 12:03SPEAKER_00: quiz type thing.
- 12:05SPEAKER_00: And what killed it for me was that the amount... you just have
- 12:08SPEAKER_00: to like sit and wait for a long time and I can't do that.
- 12:12SPEAKER_00: So yeah, I thought it was really interesting.
- 12:15SPEAKER_00: I will say, I wonder what advanced online research techniques mean.
- 12:19SPEAKER_00: You said... were there examples or did like,
- 12:22SPEAKER_00: do they go into that
- 12:23SPEAKER_00: at all?
- 12:24SPEAKER_01: No, it just says you'll use advanced techniques basically to
- 12:29SPEAKER_01: to search people down, to track people down.
- 12:31SPEAKER_01: So I would kinda wonder if there's something proprietary that they don't talk
- 12:36SPEAKER_01: about in the
- 12:36SPEAKER_01: job ad, but as a part of your training program.
- 12:38SPEAKER_01: Maybe there's like data sets that they have access to that aren't really public
- 12:42SPEAKER_01: so they don't talk about them too much.
- 12:44SPEAKER_01: Who knows?
- 12:44SPEAKER_00: Yeah, interesting.
- 12:46SPEAKER_00: And what stood out to me too was that creative out
- 12:48SPEAKER_00: of the box methods beyond the standard ones.
- 12:52SPEAKER_00: What does that mean?
- 12:54SPEAKER_00: What does that
- 12:55SPEAKER_00: mean?
- 12:55SPEAKER_00: Are we talking stakeouts?
- 12:56SPEAKER_00: Are we talking I just said I was watching the Americans.
- 12:59SPEAKER_00: And so I have these... do you get a briefcase with wigs and you
- 13:03SPEAKER_00: can go and like sexpot it up with these people?
- 13:08SPEAKER_00: I mean, I'm in, I'm all in, sign me up.
- 13:11SPEAKER_00: I want to do it.
- 13:13SPEAKER_00: And
- 13:13SPEAKER_00: The other thing that stood out to me was 50 to 100 files.
- 13:18SPEAKER_00: It's interesting the language they use because they try to lay it
- 13:21SPEAKER_00: up as though that's manageable,
- 13:23SPEAKER_00: right?
- 13:24SPEAKER_00: They're like 50 to 100 files.
- 13:25SPEAKER_00: Like that's a typical amount that's manageable,
- 13:28SPEAKER_00: but it doesn't sound like that's manageable.
- 13:31SPEAKER_00: That sounds like a lot, but I don't know.
- 13:33SPEAKER_00: I have no idea.
- 13:34SPEAKER_00: That seems like a lot,
- 13:35SPEAKER_00: but they're already trying to like sneak that language in there of a little...
- 13:42SPEAKER_00: psychological game there that that amount is a manageable and normal amount.
- 13:46SPEAKER_00: Could be, I don't know,
- 13:47SPEAKER_00: but I thought that was interesting that they had to like say that first.
- 13:51SPEAKER_01: I'm kinda I'm kinda curious about that too.
- 13:53SPEAKER_01: So if anybody at home who's listening is actually a Skip Tracer or they know
- 13:57SPEAKER_01: a skip tracer, send us
- 14:00SPEAKER_01: a DM, like find us.
- 14:01SPEAKER_01: We kinda want to talk to you,
- 14:02SPEAKER_01: bring you on the show and learn about what a day in the life of
- 14:05SPEAKER_01: a skip tracer really is.
- 14:06SPEAKER_01: Cause for me,
- 14:07SPEAKER_01: fifty to a hundred files sounds like a lot too,
- 14:09SPEAKER_01: because I think of these as cases,
- 14:12SPEAKER_01: like little projects.
- 14:13SPEAKER_01: How do you keep fifty balls juggling in the air
- 14:16SPEAKER_01: at the same time?
- 14:16SPEAKER_01: Like if you're part of a team and it's shared workload.
- 14:20SPEAKER_01: Okay,
- 14:21SPEAKER_01: maybe.
- 14:21SPEAKER_01: But if it's just like your thing,
- 14:23SPEAKER_01: you've got fifty and those fifty are for you to solve,
- 14:26SPEAKER_01: it seems like... a lot.
- 14:29SPEAKER_00: Can
- 14:30SPEAKER_00: I ask you to go back... because that's a good point...
- 14:33SPEAKER_00: It seems like a
- 14:34SPEAKER_00: lot, but I thought they also said something about how maybe this isn't
- 14:38SPEAKER_00: a full-time job.
- 14:39SPEAKER_00: Like, was there not language that alluded to
- 14:42SPEAKER_00: it potentially being something that you could do on your days off?
- 14:47SPEAKER_01: So they classify this as permanent full time,
- 14:50SPEAKER_01: but you're right that the way that they talk about the job
- 14:54SPEAKER_01: is a... it does make it sound like it's a little bit flexible.
- 15:00SPEAKER_01: we will get
- 15:01SPEAKER_01: into some stuff shortly that will shed more light on this,
- 15:05SPEAKER_01: but you're right that so far it does sound like it's not "be there at nine,
- 15:10SPEAKER_01: leave at five", in the office.
- 15:12SPEAKER_01: It does not sound like that.
- 15:14SPEAKER_01: the next section we get into... "what we're looking for."
- 15:18SPEAKER_01: And this is all just bullet points.
- 15:20SPEAKER_01: They want one plus year of skip tracing experience or investigative research work,
- 15:26SPEAKER_01: strong knowledge of social media platforms,
- 15:29SPEAKER_01: open source investigative tools,
- 15:31SPEAKER_01: and creative search techniques.
- 15:34SPEAKER_01: Familiarity
- 15:35SPEAKER_01: with Boolean search operators and online data gathering methods,
- 15:39SPEAKER_01: ability to analyze credit bureau reports and synthesize information from multiple
- 15:44SPEAKER_01: sources, resourceful, curious,
- 15:47SPEAKER_01: and able to think beyond conventional methods,
- 15:51SPEAKER_01: and my absolute favourite... proficiency with Microsoft Office
- 15:57SPEAKER_01: Suite and Outlook.
- 15:58SPEAKER_00: You need to be able to use
- 15:59SPEAKER_00: no, no, because otherwise they couldn't do this job...
- 16:02SPEAKER_01: it's true.
- 16:03SPEAKER_01: You need to be able to use a word processor and email.
- 16:08SPEAKER_01: my, like everybody who wasn't born in the last 40 years can't do that.
- 16:13SPEAKER_01: My god, they couldn't learn it either.
- 16:17SPEAKER_00: mean, it's such a bizarre thing to ask for...
- 16:22SPEAKER_01: In fairness... like, in fairness...
- 16:24SPEAKER_01: I rag on this a lot.
- 16:25SPEAKER_01: I rag on this a lot.
- 16:26SPEAKER_01: Like, why do you have this in your job ad when A)
- 16:29SPEAKER_01: there are things that are ubiquitous at this point,
- 16:32SPEAKER_01: or B) there are things that can be learned very,
- 16:34SPEAKER_01: very quickly.
- 16:35SPEAKER_01: Like these tools are designed
- 16:37SPEAKER_01: to be easily usable by people and easily learned.
- 16:40SPEAKER_01: But in fairness, when we first started writing about technology stuff
- 16:44SPEAKER_01: in the nineties in job ads, that wasn't the case.
- 16:47SPEAKER_01: This stuff was new.
- 16:48SPEAKER_01: They weren't ubiquitous.
- 16:50SPEAKER_01: and this is just an example of that legacy holdover,
- 16:52SPEAKER_01: right?
- 16:52SPEAKER_01: We've been doing the
- 16:53SPEAKER_01: same d*mn thing for 40 years with these job ads.
- 16:56SPEAKER_01: So the language stays the same when it's copy and paste.
- 16:59SPEAKER_01: The requirements stay the same.
- 17:01SPEAKER_01: Copy and paste.
- 17:02SPEAKER_01: You know, you don't need to do this stuff,
- 17:04SPEAKER_01: but we do because we always have,
- 17:07SPEAKER_01: which is silly.
- 17:10SPEAKER_00: Absolutely.
- 17:11SPEAKER_00: We were just talking about this the other day at work
- 17:14SPEAKER_00: and about whether or not we want to hire people who can learn how to
- 17:17SPEAKER_00: do the thing and have the right attitude or who can already do
- 17:23SPEAKER_00: the thing and maybe not such a great attitude.
- 17:26SPEAKER_00: know what I would prefer, but
- 17:30SPEAKER_00: it's hard to convince organizations otherwise because there is that obsession with
- 17:33SPEAKER_00: having people who can
- 17:35SPEAKER_00: hit the ground running, hit the ground running.
- 17:36SPEAKER_00: That's all people want.
- 17:37SPEAKER_00: And so yeah,
- 17:40SPEAKER_00: short term gain, long term pain.
- 17:43SPEAKER_00: I don't know.
- 17:46SPEAKER_01: The next section we have in here is "nice to have".
- 17:49SPEAKER_01: So it says experience in the auto finance or collections industry.
- 17:55SPEAKER_01: so the person you talked about before who is on the phone yelling
- 17:57SPEAKER_01: and screaming about how your family will disown you and be disappointed in you.
- 18:01SPEAKER_01: that's collections agencies for sure.
- 18:03SPEAKER_01: when I was in
- 18:04SPEAKER_01: university, there was actually a call centre fairly close to where campus
- 18:08SPEAKER_01: was that that's what they did.
- 18:09SPEAKER_01: So I knew a couple
- 18:10SPEAKER_01: of people too who... they worked there on the weekend.
- 18:15SPEAKER_01: Not
- 18:15SPEAKER_01: for more than like three months because they were just like,
- 18:17SPEAKER_01: No.
- 18:17SPEAKER_01: Mm-mm.
- 18:18SPEAKER_01: See ya later.
- 18:18SPEAKER_00: it's soul-crushing.
- 18:19SPEAKER_00: Absolutely.
- 18:20SPEAKER_00: It's awful.
- 18:21SPEAKER_00: I would imagine.
- 18:23SPEAKER_01: Yeah, me too.
- 18:25SPEAKER_01: The
- 18:26SPEAKER_01: other thing that they say is a nice to have is a background as a bailiff
- 18:30SPEAKER_01: or an investigator.
- 18:33SPEAKER_01: And you know,
- 18:34SPEAKER_01: I'd heard of a bailiff before.
- 18:35SPEAKER_01: So bailiffs, they're on TV shows and whatever,
- 18:37SPEAKER_01: you know, the judge says, bailiff,
- 18:38SPEAKER_01: take them away.
- 18:39SPEAKER_01: And that's just a thing.
- 18:41SPEAKER_01: Night court, yeah.
- 18:43SPEAKER_01: but I didn't know what bailiffs actually were supposed to do.
- 18:46SPEAKER_01: So I looked it up and I did a little bit of reading.
- 18:48SPEAKER_01: In Ontario, where I'm from, bailiffs conduct
- 18:52SPEAKER_01: Asset repossession, seizure, and evictions only under a court order.
- 18:58SPEAKER_01: And it's usually commercial actions.
- 19:00SPEAKER_01: There isn't a whole lot of stuff that bailiffs will do for,
- 19:04SPEAKER_01: you know, residential/consumer/private stuff.
- 19:07SPEAKER_01: Like there are evictions in very,
- 19:09SPEAKER_01: very extreme cases that bailiffs get involved in,
- 19:11SPEAKER_01: but typically bailiffs are dealing with commercial stuff.
- 19:15SPEAKER_01: Right.
- 19:17SPEAKER_01: and they're appointed by the provincial government.
- 19:19SPEAKER_01: So there's a process for appointing bailiffs in Ontario.
- 19:21SPEAKER_01: It's not just some rando that you pull in off the street and say,
- 19:24SPEAKER_01: hey, you're going to be a bailiff and here's a badge.
- 19:26SPEAKER_01: It doesn't work like that.
- 19:28SPEAKER_01: there's some pretty important rules that they have
- 19:29SPEAKER_01: to follow.
- 19:31SPEAKER_01: They cannot use force in the performance of their duties.
- 19:34SPEAKER_01: So bailiffs in Ontario, they're agents of the state,
- 19:36SPEAKER_01: yeah, but they're not empowered to use force and they can't detain people.
- 19:40SPEAKER_01: So they're not really police in any sense of the word as we would
- 19:44SPEAKER_01: think of it.
- 19:44SPEAKER_01: They must identify themselves and provide proof of appointment.
- 19:48SPEAKER_01: Before they take action.
- 19:50SPEAKER_01: So they can't like break open the window of your car,
- 19:52SPEAKER_01: pop it open, like dog the bounty hunter or dog the repo dude,
- 19:56SPEAKER_01: get in, hot wire it in the driveway....
- 19:58SPEAKER_01: Not a thing with bailiffs.
- 20:00SPEAKER_01: and they also,
- 20:01SPEAKER_01: interestingly, can't be employed by or operate as a private sector collections
- 20:07SPEAKER_01: agent.
- 20:08SPEAKER_01: And you can see where there would be a pretty potent conflict
- 20:10SPEAKER_01: of interest there, right?
- 20:12SPEAKER_01: If you've got an agent of the state,
- 20:14SPEAKER_01: someone appointed by the province,
- 20:15SPEAKER_01: who's also double dipping.
- 20:17SPEAKER_01: And working as a collections agent in the private sector,
- 20:20SPEAKER_01: they could abuse their power.
- 20:21SPEAKER_01: So that is like outright
- 20:23SPEAKER_01: not a thing.
- 20:24SPEAKER_01: It's forbidden.
- 20:25SPEAKER_01: So
- 20:26SPEAKER_01: bit of a primer on what bailiffs actually are.
- 20:28SPEAKER_00: Interesting, interesting.
- 20:30SPEAKER_00: And so they can't do private things
- 20:32SPEAKER_00: so they couldn't like set, they're not going to do the car thing.
- 20:36SPEAKER_01: They're not going to moonlight as a skip tracer,
- 20:38SPEAKER_01: that's for sure.
- 20:39SPEAKER_00: Yeah, interesting.
- 20:41SPEAKER_01: They also say nice to have post-secondary education in a related field
- 20:46SPEAKER_01: and excellent English and French communication skills.
- 20:50SPEAKER_01: That's how they wrote it out.
- 20:52SPEAKER_01: The next section is working conditions.
- 20:55SPEAKER_00: Wait, can I just, sorry, can I just stop you on that one?
- 20:59SPEAKER_00: Post-secondary education in a related field.
- 21:02SPEAKER_00: What
- 21:03SPEAKER_00: would be the field related to this work?
- 21:07SPEAKER_01: Great question.
- 21:09SPEAKER_01: Great question.
- 21:12SPEAKER_01: Yeah.
- 21:12SPEAKER_01: I mean like
- 21:14SPEAKER_01: typing?
- 21:15SPEAKER_00: I don't know.
- 21:17SPEAKER_00: Yeah, I don't know.
- 21:19SPEAKER_01: There are programs at university and college that would kind
- 21:23SPEAKER_01: of line up to this.
- 21:25SPEAKER_01: There are private security programs
- 21:27SPEAKER_01: in community colleges that would probably be relevant.
- 21:30SPEAKER_01: there are criminology programs...
- 21:32SPEAKER_00: I was gonna say criminology, maybe something in psychology
- 21:36SPEAKER_00: or something like that, but very interesting.
- 21:40SPEAKER_01: those those are going to be relevant for sure.
- 21:42SPEAKER_01: It doesn't spell out
- 21:43SPEAKER_01: anything specifically though.
- 21:45SPEAKER_01: So to me,
- 21:46SPEAKER_01: and to kind of your point,
- 21:48SPEAKER_01: where we're going with this,
- 21:50SPEAKER_01: it seems like casting a wide net without... not
- 21:53SPEAKER_01: really specifically knowing what you want,
- 21:55SPEAKER_01: just saying, maybe if you've got something,
- 21:57SPEAKER_01: make a case and we'll consider it.
- 21:59SPEAKER_01: It feels like that.
- 22:01SPEAKER_00: What I think is interesting too is one of the requirements was, like, social media,
- 22:06SPEAKER_00: because it is going to be very much a lot of stalking people's social media,
- 22:12SPEAKER_00: I would imagine.
- 22:14SPEAKER_00: Yeah, really interesting.
- 22:16SPEAKER_00: I another sidetrack story just to say that
- 22:20SPEAKER_00: at a company...
- 22:20SPEAKER_00: I worked at a really big organization a long time ago.
- 22:23SPEAKER_00: and a manager, it was essentially one of those jobs where if you're in HR,
- 22:26SPEAKER_00: you're the HR hotline and people are just constantly phoning you with their
- 22:30SPEAKER_00: HR problems and it's no fun.
- 22:32SPEAKER_00: Somebody,
- 22:33SPEAKER_00: a manager called once because... one of their employees had taken
- 22:39SPEAKER_00: a sick day but had posted something on their social media about a movie that they
- 22:44SPEAKER_00: saw that night.
- 22:46SPEAKER_00: And they wanted to know what kind of disciplinary action that they could take
- 22:48SPEAKER_00: on this employee.
- 22:49SPEAKER_00: And I was like,
- 22:50SPEAKER_00: it...
- 22:52SPEAKER_00: It doesn't matter.
- 22:53SPEAKER_00: What if they're sick and they still went to a movie?
- 22:56SPEAKER_00: What if it's something to do with their mental health?
- 22:58SPEAKER_00: What if, you know, they had to have like,
- 23:01SPEAKER_00: I don't know, an ingrown toenail worked on,
- 23:04SPEAKER_00: they can still go to... like, what does it matter?
- 23:07SPEAKER_00: It's such a, it is such a dangerous path to go down.
- 23:11SPEAKER_00: But it also is like...
- 23:13SPEAKER_00: Yeah, have you nothing better to do than to stalk your employees on social media?
- 23:17SPEAKER_00: Like the lack of trust was at that place specifically
- 23:22SPEAKER_00: was just absolutely mind blowing.
- 23:25SPEAKER_00: One day I'd love to do an HR happy hour where all of us in the field
- 23:29SPEAKER_00: or even like manager happy hour share stories about like the awful moments that
- 23:36SPEAKER_00: we've experienced are the funniest stories because there's some really interesting
- 23:39SPEAKER_00: ones.
- 23:39SPEAKER_00: But yeah, all that is to say social media plays such a big
- 23:43SPEAKER_00: role and things like that now because people will be going on,
- 23:47SPEAKER_00: you know, posting on social media some of the things that they really maybe
- 23:52SPEAKER_00: shouldn't be, especially if they're not making payments on their car.
- 23:54SPEAKER_00: So it's pretty interesting.
- 23:57SPEAKER_01: Yeah, if you are if you are like three payments behind on your luxury automobile
- 24:04SPEAKER_01: and you post a photo of you, like...
- 24:06SPEAKER_01: sprawled out on the hood in front of Dan's Tacos,
- 24:10SPEAKER_01: that's a sign that maybe you need to rethink what you're doing
- 24:14SPEAKER_01: on social media because that's gonna make it easier to find you.
- 24:17SPEAKER_01: Yeah, absolutely.
- 24:18SPEAKER_00: Yeah,
- 24:18SPEAKER_00: absolutely.
- 24:20SPEAKER_00: And I do think like,
- 24:21SPEAKER_00: I think that's the issue with... can managers or employers kind
- 24:27SPEAKER_00: of look at social media?
- 24:29SPEAKER_00: I mean,
- 24:30SPEAKER_00: yeah, where I am in British Columbia and Canada,
- 24:34SPEAKER_00: part of background checks for people if you're gonna hire someone is you
- 24:38SPEAKER_00: can do a social media check as well.
- 24:40SPEAKER_00: Like you can check all of their social media,
- 24:42SPEAKER_00: get a third party company to check that.
- 24:44SPEAKER_00: should they?
- 24:45SPEAKER_00: No.
- 24:46SPEAKER_00: Do they?
- 24:46SPEAKER_00: Yes.
- 24:48SPEAKER_00: And it's awful.
- 24:49SPEAKER_00: And then that raises the question,
- 24:51SPEAKER_00: well, can they use that against the employee?
- 24:53SPEAKER_00: And technically what you're putting out there is public,
- 24:57SPEAKER_00: right?
- 24:57SPEAKER_00: Unless you have a private account.
- 25:00SPEAKER_00: My rule of thumb is that I never,
- 25:02SPEAKER_00: I don't have social media anymore except for Substack and LinkedIn,
- 25:05SPEAKER_00: but I would never, if I was managing people,
- 25:08SPEAKER_00: I would never accept requests,
- 25:09SPEAKER_00: social media requests.
- 25:12SPEAKER_00: yeah, it's just not.
- 25:13SPEAKER_00: It's just not a good idea.
- 25:14SPEAKER_00: It's better to,
- 25:15SPEAKER_00: in this case, ignorance is bliss.
- 25:16SPEAKER_00: So yeah.
- 25:17SPEAKER_01: Yeah.
- 25:18SPEAKER_01: And that was that was the point of LinkedIn.
- 25:21SPEAKER_01: Like way back
- 25:22SPEAKER_01: when, right?
- 25:22SPEAKER_01: Where you could do you could do professional networking,
- 25:25SPEAKER_01: and have a
- 25:27SPEAKER_01: a professional persona that was kind of public.
- 25:30SPEAKER_01: And then your private persona was not that.
- 25:33SPEAKER_01: It's all kind of blended together these days.
- 25:34SPEAKER_01: People talk about their
- 25:37SPEAKER_01: babies and dogs and you know, they had a boo-boo or whatever on LinkedIn.
- 25:41SPEAKER_01: They talk about that on LinkedIn.
- 25:42SPEAKER_01: which
- 25:44SPEAKER_01: Not necessarily the worst thing in the world,
- 25:46SPEAKER_01: but that that distinction where it was a professional space once
- 25:50SPEAKER_01: has completely eroded.
- 25:51SPEAKER_01: So it's not that anymore.
- 25:53SPEAKER_00: But it's
- 25:55SPEAKER_00: because you can kind of turn anything into a story about work.
- 26:01SPEAKER_00: Like you can tie it all back into work.
- 26:03SPEAKER_00: I did... there was a post that I saw of someone on LinkedIn who post...
- 26:11SPEAKER_00: why am I even talking about this?
- 26:12SPEAKER_00: They post a picture of
- 26:14SPEAKER_00: like they're clothed, but they have like a bag of frozen peas in between their legs.
- 26:18SPEAKER_00: It was a man, and his LinkedIn post was about a
- 26:22SPEAKER_00: ball reduction surgery that he had because his balls were too big and
- 26:28SPEAKER_00: it was causing him grief and he posted that on LinkedIn and
- 26:33SPEAKER_01: That's a choice.
- 26:34SPEAKER_00: then tied it into like work.
- 26:35SPEAKER_00: Somehow, it was tied back into work.
- 26:37SPEAKER_00: It's a choice and that is kind of what I'm saying.
- 26:41SPEAKER_00: it... like what you were saying, LinkedIn was one thing and now it's just like,
- 26:45SPEAKER_00: well this relates to work.
- 26:47SPEAKER_00: This is kind of,
- 26:47SPEAKER_00: I can tie this back into work and it is,
- 26:49SPEAKER_00: I know, I know like
- 26:52SPEAKER_00: Dan, will send
- 26:53SPEAKER_00: you the link.
- 27:00SPEAKER_00: this person chose to post about that publicly.
- 27:02SPEAKER_00: Like they chose to share that.
- 27:04SPEAKER_00: So really it's out there now.
- 27:06SPEAKER_00: It's out there.
- 27:08SPEAKER_01: And really
- 27:08SPEAKER_01: the outcome of that is that they will never,
- 27:10SPEAKER_01: ever, ever get a job in investment banking ever again because those guys
- 27:15SPEAKER_01: are gonna look at that post and be like,
- 27:17SPEAKER_01: We need people with big balls.
- 27:19SPEAKER_01: You had yours made smaller, what's wrong with you?
- 27:23SPEAKER_00: But it also goes back to this idea that I feel like
- 27:27SPEAKER_00: men can get away with that sh*t more than
- 27:30SPEAKER_00: women.
- 27:31SPEAKER_00: Imagine if a woman posted like a picture the same picture
- 27:34SPEAKER_00: but talked about like her labia reduction surgery... like, are you kidding?
- 27:40SPEAKER_01: Oh there'd be an uproar for sure.
- 27:41SPEAKER_00: And a woman would never...
- 27:44SPEAKER_00: Like it's just and the comments were quite interesting too like obviously quite
- 27:48SPEAKER_00: supportive.
- 27:49SPEAKER_00: This person was having a
- 27:51SPEAKER_00: vulnerable moment, but I don't think that
- 27:53SPEAKER_00: that vulnerability and like, ballsiness,
- 27:57SPEAKER_00: if you will, translates across genders.
- 28:00SPEAKER_00: I just don't think it does.
- 28:02SPEAKER_01: That's it's... that's an encoded cultural thing too,
- 28:05SPEAKER_01: right?
- 28:05SPEAKER_01: Because in my brain when we were having that little conversation,
- 28:08SPEAKER_01: we were talking about like, smaller balls,
- 28:10SPEAKER_01: balls, balls, balls, balls, balls,
- 28:11SPEAKER_01: whatever, who cares?
- 28:12SPEAKER_01: And then the second the second you said labia,
- 28:15SPEAKER_01: in my brain, I was like, I'm gonna have to put a f*cking explicit label
- 28:19SPEAKER_01: on the show now.
- 28:21SPEAKER_00: I know.
- 28:21SPEAKER_00: I know.
- 28:22SPEAKER_00: It's just... and I have this thought a lot,
- 28:24SPEAKER_00: like when I'll see a man, it's a hot day and the man will be walking
- 28:27SPEAKER_00: on the street without a shirt on.
- 28:28SPEAKER_00: And I'm just like, can you, can you imagine,
- 28:31SPEAKER_00: can you imagine if I just did this?
- 28:34SPEAKER_00: Like you just can't, it's just not the same,
- 28:36SPEAKER_00: but this has gone so
- 28:37SPEAKER_00: far off track.
- 28:39SPEAKER_00: But I think it's all really
- 28:41SPEAKER_00: relevant to the role of skip tracer.
- 28:43SPEAKER_00: 100%.
- 28:45SPEAKER_01: As a matter of fact, as a matter of fact,
- 28:47SPEAKER_01: if either one of us ever gets behind on our car payments,
- 28:50SPEAKER_01: the skip tracer could just watch old episodes of Roast the Post and be like,
- 28:54SPEAKER_01: Hmm, how does this help me find them and the car?
- 28:59SPEAKER_00: A person who wants to be a skip tracer is like...
- 29:02SPEAKER_00: I listened because I want... to be
- 29:04SPEAKER_00: a skip tracer and they're talking
- 29:07SPEAKER_00: about
- 29:11SPEAKER_01: To all the people to all the people who wanted to be skip tracers
- 29:14SPEAKER_01: and they're listening to this for educational purposes,
- 29:18SPEAKER_01: thank you for tolerating our ramble and we apologize.
- 29:21SPEAKER_00: Wrong show.
- 29:21SPEAKER_00: Wrong show.
- 29:25SPEAKER_00: Okay, let's get back into it.
- 29:27SPEAKER_00: Wow,
- 29:27SPEAKER_01: Yep, let's put... let's put the car back on the road.
- 29:30SPEAKER_01: The so the job ad does go
- 29:32SPEAKER_01: on to have a little bit about working conditions.
- 29:35SPEAKER_01: There are a couple of points here.
- 29:36SPEAKER_01: the first one is, and this will tie back to what you were asking about earlier.
- 29:41SPEAKER_01: The first point that they have is flexible shifts.
- 29:45SPEAKER_01: So between 9 a.m. and 9 p.m. Eastern Standard Time,
- 29:48SPEAKER_01: Monday to Friday, and rotating Saturdays,
- 29:51SPEAKER_01: schedules are provided a month in advance.
- 29:54SPEAKER_01: So this kind of ties into what you were saying before about.
- 29:56SPEAKER_01: It's kind of sounds casual, like you can
- 29:58SPEAKER_01: kind of do it in your spare time or whatever.
- 30:00SPEAKER_01: The language was written like that,
- 30:02SPEAKER_01: I'd agree with for sure, but it's not completely that.
- 30:06SPEAKER_01: It's more so that they'll give you your schedule a month in advance.
- 30:09SPEAKER_01: And they'll say, You're gonna work a shift between nine and nine,
- 30:12SPEAKER_01: and you're gonna work like one Saturday a month or something like that.
- 30:16SPEAKER_01: Like they say, rotating Saturday shifts.
- 30:19SPEAKER_01: You'll get Sunday off, I hope,
- 30:21SPEAKER_01: but one Saturday a month or whatever is kind of what it is.
- 30:26SPEAKER_01: There's a little subsection in here,
- 30:28SPEAKER_01: and this you may, this is the stuff that you might think,
- 30:30SPEAKER_01: this sounds familiar.
- 30:33SPEAKER_01: What you'll love about working here.
- 30:36SPEAKER_01: Award-winning culture.
- 30:38SPEAKER_01: We're proud to be recognized as a great place to work,
- 30:41SPEAKER_01: Canada, 2025, and one of Montreal's top employers,
- 30:46SPEAKER_01: 2025, by Canada's top 100 employers.
- 30:50SPEAKER_01: Work-life balance.
- 30:52SPEAKER_01: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
- 30:56SPEAKER_01: Time to recharge, generous vacation based on your role,
- 31:00SPEAKER_01: statutory holidays, plus six wellness days to prioritize your well-being.
- 31:06SPEAKER_01: Comprehensive benefits, robust health and dental coverage through redacted,
- 31:11SPEAKER_01: as well as virtual healthcare through redacted.
- 31:14SPEAKER_01: Future ready savings, group retirement savings plans with up to 7% employer match.
- 31:21SPEAKER_01: Exclusive
- 31:21SPEAKER_01: Perks, discounts from top retailers via work perks,
- 31:25SPEAKER_01: plus location-based perks like gym memberships and Toronto Bike Share.
- 31:29SPEAKER_01: On-site fitness, gym access at our London and Montreal offices.
- 31:35SPEAKER_01: Continuous Growth: Education Assistance Program,
- 31:38SPEAKER_01: and Redacted for Training and Skill Development.
- 31:43SPEAKER_01: Family Support: Parental Leave Top-Up Program to help you during life's
- 31:48SPEAKER_01: big moments.
- 31:50SPEAKER_01: Community impact:
- 31:51SPEAKER_01: one paid volunteer day to give back to causes that matter to you.
- 31:56SPEAKER_01: For more information on who we are as an employer,
- 31:57SPEAKER_01: click here.
- 31:58SPEAKER_01: And then there's just like a web link.
- 32:00SPEAKER_01: So that's the stuff.
- 32:02SPEAKER_01: I'm sure you got some thoughts.
- 32:04SPEAKER_00: Well, my first thought is that if I had the one paid volunteer day off
- 32:10SPEAKER_00: a year at this company and my job was skip tracer for these car payments,
- 32:15SPEAKER_00: I would host like a charity car wash.
- 32:18SPEAKER_00: And then that's
- 32:20SPEAKER_00: how I would get them.
- 32:21SPEAKER_00: That's what I would do.
- 32:23SPEAKER_00: I'm applying.
- 32:25SPEAKER_00: Not a bad idea.
- 32:26SPEAKER_00: do recognize.
- 32:27SPEAKER_00: So I do recognize some of these perks.
- 32:29SPEAKER_00: We've talked about this before a different company.
- 32:31SPEAKER_00: was some kind of like money lending type.
- 32:35SPEAKER_00: situation and they were listing perks that they had,
- 32:40SPEAKER_00: but they weren't available for that location.
- 32:42SPEAKER_00: So it's like, what does... that's irrelevant.
- 32:45SPEAKER_00: Why are you putting that?
- 32:46SPEAKER_00: We do say like,
- 32:47SPEAKER_00: if you've got some perks, name them.
- 32:49SPEAKER_00: And I do appreciate that they list like the names of the companies that their
- 32:52SPEAKER_00: benefits are through.
- 32:52SPEAKER_00: I think that's fantastic.
- 32:54SPEAKER_00: I love that they name like the employee matching,
- 32:56SPEAKER_00: actually say how much it is.
- 32:58SPEAKER_00: But if you are in Toronto,
- 33:02SPEAKER_00: do you actually care that they're a top employer in Montreal?
- 33:06SPEAKER_00: Like I would be more like, well,
- 33:07SPEAKER_00: why aren't you in Toronto?
- 33:09SPEAKER_00: Like that's just weird to me to be listing that kind
- 33:12SPEAKER_00: of stuff.
- 33:13SPEAKER_00: So yeah, specific location benefits and the job isn't in that area.
- 33:19SPEAKER_00: I don't really get the point.
- 33:20SPEAKER_00: I don't understand why,
- 33:22SPEAKER_01: And the gym thing.
- 33:24SPEAKER_01: So if you want to use the company gym
- 33:26SPEAKER_01: in Toronto, you're hopping on a train that's gonna take four hours
- 33:29SPEAKER_01: to get to Montreal.
- 33:31Like,
- 33:33SPEAKER_01: Why have you listed
- 33:34SPEAKER_01: that for a job in Toronto?
- 33:35SPEAKER_01: It makes no sense.
- 33:36SPEAKER_01: But you know, this and we... we can see this through some structural stuff
- 33:43SPEAKER_01: with this company.
- 33:44SPEAKER_01: So we know that this
- 33:45SPEAKER_01: is a group of companies, and we've said redacted a lot in the episode,
- 33:49SPEAKER_01: but
- 33:50SPEAKER_01: for the benefit of the folks at home,
- 33:52SPEAKER_01: this is a group of companies in alt banking,
- 33:55SPEAKER_01: financial services.
- 33:56SPEAKER_01: So there's one parent company that owns a whackload
- 33:59SPEAKER_01: of little companies.
- 34:00SPEAKER_01: Like they went on an acquisition spree about five years
- 34:02SPEAKER_01: ago and bought up all of these companies to kind of build themselves
- 34:06SPEAKER_01: an umbrella of some sorts.
- 34:09SPEAKER_01: So,
- 34:09SPEAKER_01: like the global brand, umbrella brand,
- 34:13SPEAKER_01: if you will, is a bank.
- 34:14SPEAKER_01: And then they have this specialized arm...
- 34:17SPEAKER_01: which is the company we're talking about.
- 34:19SPEAKER_01: that is... auto financing, and then there are other little specialized arms too.
- 34:23SPEAKER_01: I would suspect that all of the recruiting and all of the human resources policy
- 34:30SPEAKER_01: development and practice is through the parent company.
- 34:33SPEAKER_01: And then all of the acquisitions,
- 34:34SPEAKER_01: like the subsidiaries, they just use their stuff because they've been told to,
- 34:37SPEAKER_01: even though it doesn't really fit that subsidiary's needs.
- 34:41SPEAKER_01: Like this is kind of the goofy underbelly of corporate acquisitions
- 34:44SPEAKER_01: and trying to run them afterwards.
- 34:47SPEAKER_00: Yeah, yeah, I absolutely agree.
- 34:49SPEAKER_00: I'm interested too, because they say it's hybrid,
- 34:52SPEAKER_00: but then they talk about working from your couch.
- 34:54SPEAKER_00: And so I wonder, I wonder which is true,
- 34:58SPEAKER_00: because if you really want people to be creative in how they're doing this business,
- 35:04SPEAKER_00: it's not gonna be from the office.
- 35:06SPEAKER_00: It's just not.
- 35:07SPEAKER_00: And so I wonder if that's just leftover from a different job ad
- 35:11SPEAKER_00: that is a hybrid because you you do want to give people
- 35:13SPEAKER_00: the flexibility the nine-to-nine thing and I appreciate that like giving your
- 35:17SPEAKER_00: the schedule one month out I think that's great, but again, going back to well
- 35:21SPEAKER_00: if you want someone to be creative and think outside of the
- 35:23SPEAKER_00: box then maybe nine-to-nine isn't that schedule but maybe they're open
- 35:28SPEAKER_00: to people bringing their ideas, so... yeah.
- 35:31SPEAKER_01: I kind of wonder why there's a nine to nine schedule.
- 35:34SPEAKER_01: Because... so that's
- 35:36SPEAKER_01: telling us that this is a... that this is a team.
- 35:39SPEAKER_01: There are a bunch of skip tracers working for this auto financing subsidiary.
- 35:44SPEAKER_01: and of course there are, like there absolutely are.
- 35:46SPEAKER_01: but if you've got a team of people,
- 35:49SPEAKER_01: why is it nine to nine?
- 35:50SPEAKER_01: You know,
- 35:51SPEAKER_01: because there's nothing in this job ad that is talking about
- 35:55SPEAKER_01: external communication or service.
- 35:57SPEAKER_01: So there's nothing that says like,
- 35:59SPEAKER_01: hey,
- 36:00SPEAKER_01: customers are going to call you.
- 36:02SPEAKER_01: There's nothing that has suggested to us so far that this is a skip tracer that also
- 36:07SPEAKER_01: does collections.
- 36:09SPEAKER_01: So why that nine to nine thing?
- 36:11SPEAKER_00: I was wondering that.
- 36:12SPEAKER_00: Yeah, that was my question too.
- 36:14SPEAKER_00: Is this person just getting the info and then somebody else... like then they're
- 36:18SPEAKER_00: passing it on to collections?
- 36:20SPEAKER_00: Or is this person making the calls?
- 36:21SPEAKER_00: Because if they're making calls,
- 36:22SPEAKER_00: then I could see where they would say nine to nine because you want
- 36:25SPEAKER_00: to catch people unaware.
- 36:26SPEAKER_00: So you want to catch them when they wouldn't even assume
- 36:28SPEAKER_00: that it would be, you know, a call about something like that,
- 36:32SPEAKER_00: Not during
- 36:33SPEAKER_00: business hours.
- 36:35SPEAKER_00: But it doesn't say that does it?
- 36:37SPEAKER_00: It does say that they maybe have had experience in collections.
- 36:41SPEAKER_01: it says flexible shifts nine to nine.
- 36:42SPEAKER_01: It does ask for people who have experience in... as a skip tracer or
- 36:47SPEAKER_01: as a collections agent.
- 36:49SPEAKER_01: And that I get like the skill sets are... they're gonna
- 36:51SPEAKER_01: be overlapping.
- 36:52SPEAKER_01: They're gonna be pretty transferable,
- 36:54SPEAKER_01: I would guess, anyway.
- 36:56SPEAKER_01: but there's there's nothing up till now that
- 36:58SPEAKER_01: has said anything about contact with the outside world.
- 37:02SPEAKER_01: So yeah, like why... have a shift schedule at all, and why mandate a Saturday
- 37:07SPEAKER_01: at all?
- 37:08SPEAKER_01: Like if this is just investigative
- 37:10SPEAKER_01: research.
- 37:11SPEAKER_00: Those are two different things too,
- 37:13SPEAKER_00: right?
- 37:13SPEAKER_00: Like for me,
- 37:15SPEAKER_00: I'm salivating at the job because I'm a snoopy b*tch.
- 37:18SPEAKER_00: Like I
- 37:19SPEAKER_00: will look through your bathroom cabinets,
- 37:23SPEAKER_00: but I don't want to do the collections part.
- 37:25SPEAKER_00: I just want to dig up the dirt.
- 37:27SPEAKER_00: And so, you know, it would be very disappointing to go into the role only
- 37:33SPEAKER_00: to find out that you had to do.
- 37:34SPEAKER_00: that part of it, but I don't know,
- 37:36SPEAKER_00: They don't say.
- 37:38SPEAKER_00: Another job I had years and years ago was working at a laser eye surgery place.
- 37:43SPEAKER_00: when I applied for the role, nowhere in the job at or anything,
- 37:47SPEAKER_00: did they talk about sales?
- 37:49SPEAKER_00: Only to find out after I got the job that it
- 37:50SPEAKER_00: was like 100% a sales job.
- 37:54SPEAKER_00: And that's the kind of thing that I'm like,
- 37:55SPEAKER_00: but that's not, you're not even assessing me on that.
- 37:59SPEAKER_00: You're not even talking about it at any point.
- 38:01SPEAKER_00: I'm terrible at sales.
- 38:02SPEAKER_00: you just hired me to do sales,
- 38:04SPEAKER_00: like big mistake for both of us.
- 38:06SPEAKER_00: So just be transparent upfront.
- 38:08SPEAKER_00: Like what is it that this job is going to be doing?
- 38:11SPEAKER_00: And then that's how you attract the people who are like,
- 38:14SPEAKER_00: I'm really good at that.
- 38:15SPEAKER_00: And then they'll,
- 38:16SPEAKER_00: they can do it.
- 38:17SPEAKER_00: But if you hire someone who maybe isn't great at collections,
- 38:20SPEAKER_00: but is a great skip tracer, but they still have to do collections,
- 38:23SPEAKER_00: it's
- 38:24SPEAKER_00: not going to work out very well.
- 38:26SPEAKER_00: So yeah.
- 38:28SPEAKER_01: I really, the more that we talk about this,
- 38:30SPEAKER_01: the more that I wonder if that's actually what's going on.
- 38:34SPEAKER_01: If they are going to require you to make the calls and
- 38:37SPEAKER_01: do some of the collections work and put that on your plate,
- 38:40SPEAKER_01: but they have not mentioned it at all in the job ad because they know that that's
- 38:44SPEAKER_01: going to deter some people.
- 38:46SPEAKER_01: We think about the the kind of person who's going
- 38:48SPEAKER_01: to sit down and, you know, really go to town and be an internet sleuth,
- 38:52SPEAKER_01: I tracked down this...
- 38:54SPEAKER_01: two hundred million dollar Lambo from my couch.
- 38:59SPEAKER_01: And then when it's like you have to pick up the phone and call them,
- 39:03SPEAKER_01: I don't see that person who is that internet smart and whatnot being
- 39:07SPEAKER_01: the kind of person who's gonna call them twenty two times to try and get the money.
- 39:10SPEAKER_01: That doesn't make sense to me.
- 39:13SPEAKER_00: Yeah, that's interesting.
- 39:14SPEAKER_00: Because again,
- 39:14SPEAKER_00: like, I haven't done collections before,
- 39:16SPEAKER_00: but in my imagination, the people who are sitting there all day long making those
- 39:21SPEAKER_00: calls, they have their list, right?
- 39:25SPEAKER_00: They're just given a list by someone and they have to go through
- 39:28SPEAKER_00: and make those calls.
- 39:30SPEAKER_00: I don't imagine that they're also doing that detective work
- 39:35SPEAKER_00: too, but I don't know.
- 39:37SPEAKER_01: don't know.
- 39:37SPEAKER_01: Yeah.
- 39:37SPEAKER_01: So they wrap up the job ad.
- 39:40SPEAKER_01: Clarity is absolutely key, and I think we're missing some here so far.
- 39:45SPEAKER_01: so they wrap up the job ad with a little section that is titled What
- 39:50SPEAKER_01: You Can Expect Pay and Process.
- 39:53SPEAKER_01: So they do list a pay band.
- 39:55SPEAKER_01: We'll get into that shortly.
- 39:57SPEAKER_01: they say this posting is for an existing vacancy within our organization.
- 40:02SPEAKER_01: Artificial intelligence may be used in parts of the recruitment process.
- 40:07SPEAKER_01: All candidates
- 40:08SPEAKER_01: considered for hire must successfully pass a criminal background check,
- 40:12SPEAKER_01: a credit check, and validation of their work experience to qualify for hire.
- 40:19SPEAKER_01: And then they finish off with:
- 40:21SPEAKER_01: if what you read excites you, we'd like to hear from you.
- 40:24SPEAKER_01: Please submit your application and we'll contact you if you become selected
- 40:28SPEAKER_01: for first stages of the interview process.
- 40:31SPEAKER_01: And that's probably where they put the AI person in front of you and say,
- 40:34SPEAKER_01: hello.
- 40:35SPEAKER_01: My name is Jamba Bot.
- 40:37SPEAKER_01: I think that you would be great.
- 40:39SPEAKER_00: Or something like that.
- 40:41SPEAKER_01: Jack and Jill.
- 40:43SPEAKER_01: Can you imagine?
- 40:45SPEAKER_00: Yeah, I can.
- 40:47SPEAKER_01: yeah, that's unfortunate.
- 40:50SPEAKER_01: they finish off with some of the standard issues stuff,
- 40:52SPEAKER_01: like there's a link to the company website,
- 40:54SPEAKER_01: there's a link to their LinkedIn,
- 40:56SPEAKER_01: and they say kind of interestingly,
- 40:58SPEAKER_01: they say, if you have a preferred language for communication,
- 41:01SPEAKER_01: please kindly inform us whether you prefer French or English on your application.
- 41:06SPEAKER_01: Okay, cool.
- 41:08SPEAKER_01: they said earlier that... they said earlier that they want people
- 41:12SPEAKER_01: who or it's a nice to have really,
- 41:15SPEAKER_01: they say
- 41:16SPEAKER_01: Excellent English and French communication skills.
- 41:19SPEAKER_01: So that signals they want someone bilingual.
- 41:21SPEAKER_01: and it makes sense that they're kind of doing the,
- 41:22SPEAKER_01: yeah, we'll interview you in French or an English thing,
- 41:25SPEAKER_01: right?
- 41:25SPEAKER_01: Because this company is headquartered in Montreal,
- 41:29SPEAKER_01: but this subsidiary is in Toronto.
- 41:31SPEAKER_01: So this is probably like a pretty bilingual company.
- 41:36SPEAKER_01: and they do have a diversity and inclusion statement.
- 41:39SPEAKER_01: I won't read the whole thing out,
- 41:41SPEAKER_01: but you can read it when I give you the job ad very shortly and tell
- 41:45SPEAKER_01: us what you think.
- 41:47SPEAKER_01: about it.
- 41:47SPEAKER_01: So that is the job ad in its entirety.
- 41:50SPEAKER_01: Was there anything that stood out for you in those last few bullet points?
- 41:54SPEAKER_01: You know, they said
- 41:56SPEAKER_01: existing vacancy.
- 41:57SPEAKER_01: We don't see that very often.
- 41:58SPEAKER_01: That's great.
- 41:58SPEAKER_00: Yeah, it's so nice to know that it's an existing vacancy or it's
- 42:04SPEAKER_00: a brand new position.
- 42:05SPEAKER_00: Like those are all the little details that actually
- 42:08SPEAKER_00: can make a difference for someone just going into it with a little bit of knowledge.
- 42:11SPEAKER_00: And also it arms the candidate with a few things that they can go into
- 42:17SPEAKER_00: to ask questions about, right?
- 42:18SPEAKER_00: Like if you say like, it's an existing vacancy or this is new position,
- 42:22SPEAKER_00: well, you can talk about that in your interview.
- 42:24SPEAKER_00: You can ask them a little bit more questions.
- 42:27SPEAKER_00: Why is this a vacancy?
- 42:28SPEAKER_00: Like all of those things that it just,
- 42:30SPEAKER_00: you are more informed.
- 42:31SPEAKER_00: It makes you look like you are more interested.
- 42:35SPEAKER_00: And it's, yeah, it's just good for you.
- 42:37SPEAKER_00: So I appreciate that.
- 42:38SPEAKER_00: I love that they have a DEI statement.
- 42:41SPEAKER_00: I love that they mentioned AI.
- 42:43SPEAKER_00: I don't necessarily love that it would be, maybe, part of how much it would
- 42:48SPEAKER_00: be a part of it, but the fact that they're disclosing it and you said they list
- 42:51SPEAKER_00: a salary.
- 42:51SPEAKER_00: So they're doing, they're doing all of the right things.
- 42:56SPEAKER_00: I will say, like if you've ever read a post of mine on Substack about reference
- 43:01SPEAKER_00: checks and how I don't care for them,
- 43:03SPEAKER_00: I also talk a little bit about background checks.
- 43:06SPEAKER_00: I do think that it is very,
- 43:11SPEAKER_00: like over-policed communities,
- 43:14SPEAKER_00: the people from over-policed communities are more likely to have something flagged
- 43:19SPEAKER_00: on a background check because
- 43:22SPEAKER_00: that's the way it is.
- 43:25SPEAKER_00: So I'm not always a big fan.
- 43:26SPEAKER_00: I'm not a fan of just like,
- 43:28SPEAKER_00: do it for everyone that you hire.
- 43:30SPEAKER_00: But in a role like this and certain other roles,
- 43:33SPEAKER_00: it's expected.
- 43:35SPEAKER_00: And I'm not that offended by it.
- 43:38SPEAKER_00: you should probably pass a background check for this if you're gonna
- 43:42SPEAKER_00: be lurking around spying on people,
- 43:45SPEAKER_00: if you're gonna be like on social media.
- 43:48SPEAKER_01: This person is going to have
- 43:49SPEAKER_01: access to credit bureau reports for the people that they're trying to track down.
- 43:54SPEAKER_01: So yeah, I tend to agree.
- 43:57SPEAKER_01: You would want somebody trustworthy in this role,
- 44:01SPEAKER_01: lest they abuse that access to some pretty sensitive financial information.
- 44:06SPEAKER_00: Absolutely.
- 44:07SPEAKER_00: So I'm not opposed to it.
- 44:08SPEAKER_00: I just thought of something I was looking at my notes that I always take during
- 44:12SPEAKER_00: these episodes.
- 44:13SPEAKER_00: And I did write down,
- 44:15SPEAKER_00: they mentioned parental leave top up,
- 44:17SPEAKER_00: which is interesting to me, because I wonder if it's true
- 44:23SPEAKER_00: for this role, or if it's a leftover of what they did where they said,
- 44:28SPEAKER_00: top Montreal employer, but you're working in Toronto,
- 44:31SPEAKER_00: so not for you.
- 44:31SPEAKER_00: And like, the gym is a four hour bus ride or whatever.
- 44:35SPEAKER_00: I wonder if
- 44:36SPEAKER_00: Parental leave top up is true.
- 44:38SPEAKER_00: And I wonder if the employer matching program like savings
- 44:43SPEAKER_00: or retirement matching program is true for this role too,
- 44:45SPEAKER_00: because in my head, this role is not salaried.
- 44:50SPEAKER_00: And when roles aren't salaried,
- 44:52SPEAKER_00: you're less likely to receive top up and matching and all of those things.
- 44:57SPEAKER_00: it was just a thought that occurred to me as we go
- 45:00SPEAKER_00: into salary guesses that I don't know if that's true for this role.
- 45:04SPEAKER_00: Maybe it is, I have no idea.
- 45:06SPEAKER_01: They also say... generous vacation based on your
- 45:11SPEAKER_01: there's a couple things in there,
- 45:12SPEAKER_01: like generous vacation based on time of service and your position within
- 45:17SPEAKER_01: the organization.
- 45:18SPEAKER_01: That very much to me,
- 45:19SPEAKER_01: like to your point, that feels like a copy and paste from the parent organization.
- 45:23SPEAKER_01: You know, they don't
- 45:24SPEAKER_01: actually say what the vacation for this specific role is.
- 45:28SPEAKER_01: And if it's just a central HR department that's providing like a whole bunch of
- 45:34SPEAKER_01: corporate approved stuff that needs to go on your job ads,
- 45:37SPEAKER_01: I can see why they wouldn't be able to say how much vacation time they're offering
- 45:41SPEAKER_01: for this role.
- 45:43SPEAKER_01: But... that's not good because you read that and you're like,
- 45:48SPEAKER_01: you haven't told me how much vacation time I get to start.
- 45:52SPEAKER_01: and in Ontario, it's very common practice for hourly paid positions,
- 45:56SPEAKER_01: for wage positions, to not be given vacation time specifically.
- 46:03SPEAKER_01: But you get 4% vacation pay added to your paycheck.
- 46:07SPEAKER_01: And then you can take an unpaid vacation,
- 46:09SPEAKER_01: you know, when you see fit as approved by your manager,
- 46:13SPEAKER_01: blah, blah, blah, blah, blah.
- 46:15SPEAKER_01: And it's supposed to balance out.
- 46:16SPEAKER_01: It's a sh*tty system, in my opinion.
- 46:19SPEAKER_01: but they don't talk about any of that in here,
- 46:21SPEAKER_01: and they have identified that it's a wage position.
- 46:25SPEAKER_01: So I'm kind of curious about that.
- 46:27SPEAKER_01: So that is the end of the job ad.
- 46:29SPEAKER_01: we're going to go into a little intermission in a sec here.
- 46:33SPEAKER_01: Jen's going to get to read through the job ad,
- 46:35SPEAKER_01: give it a skim through...
- 46:37SPEAKER_01: Before we go to intermission though, let's guess the salary.
- 46:39SPEAKER_00: yeah.
- 46:39SPEAKER_00: Okay, so salary.
- 46:42SPEAKER_01: This is an hourly job.
- 46:43SPEAKER_01: There are not any specific
- 46:45SPEAKER_01: educational requirements.
- 46:48SPEAKER_01: this is hybrid
- 46:50SPEAKER_01: in Toronto and it is shift work with Saturdays expected.
- 46:57SPEAKER_01: Just as kind of a wrap up a little summary for some background on the wage.
- 47:01SPEAKER_00: I think so.
- 47:03SPEAKER_00: So yeah, hourly.
- 47:04SPEAKER_00: That's what we would think.
- 47:07SPEAKER_00: Can you remind me, do you know off the top of your head because I am
- 47:09SPEAKER_00: a terrible HR person and I don't,
- 47:12SPEAKER_00: what is the minimum wage for Ontario,
- 47:15SPEAKER_00: do you know?
- 47:16SPEAKER_01: Seventeen sixty an hour is minimum wage in Ontario.
- 47:20SPEAKER_00: did you already say that?
- 47:21SPEAKER_00: And I just wasn't listening.
- 47:23SPEAKER_01: no, no I didn't.
- 47:24SPEAKER_01: I neglected to say that.
- 47:26SPEAKER_01: Oh, actually that's
- 47:27SPEAKER_01: last year.
- 47:28SPEAKER_01: So no, that's this year.
- 47:29SPEAKER_01: So it's seventeen sixty an hour right now.
- 47:31SPEAKER_01: This October it'll be seventeen ninety five an
- 47:34SPEAKER_00: Okay, so and I think they like they're asking for post-secondary they're asking
- 47:39SPEAKER_00: for like a year plus of experience.
- 47:42SPEAKER_00: I would say that this is probably going to be like $25 an hour, Canadian, is my guess.
- 47:48SPEAKER_01: Pretty close.
- 47:49SPEAKER_01: That's pretty close.
- 47:50SPEAKER_01: So the range that they listed out,
- 47:52SPEAKER_01: $23
- 47:54SPEAKER_01: an hour to $25.64.
- 47:54SPEAKER_01: So you're on,
- 47:57SPEAKER_01: you're right there in the top end.
- 48:01SPEAKER_01: I wish that I had like a party hat and streamers and whatnot,
- 48:03SPEAKER_01: because I think I can count on one... on one hand
- 48:07SPEAKER_01: the number of times that either
- 48:08SPEAKER_01: of us has guessed the salary correctly off the hopper.
- 48:11SPEAKER_01: so for reference,
- 48:13SPEAKER_01: $25.64 an hour at the top end.
- 48:16SPEAKER_01: if you're working a 40-hour week.
- 48:17SPEAKER_01: That works out to about $53,000 a year,
- 48:22SPEAKER_01: Canadian.
- 48:23SPEAKER_01: And in Toronto, average rents for a one-bedroom apartment
- 48:28SPEAKER_01: are $2,250 a month.
- 48:31SPEAKER_01: So call that $27,000...
- 48:33SPEAKER_01: $28,000 a year for your rent.
- 48:36SPEAKER_01: So if you take this job and you live alone,
- 48:38SPEAKER_01: you're gonna be spending about 50% of your earnings on a roof over your head.
- 48:45SPEAKER_00: This is a job you take and you're also doing something else,
- 48:48SPEAKER_00: like 100% doing some gig work something,
- 48:54SPEAKER_00: absolutely, because it's,
- 48:56SPEAKER_01: Or you've got a couple of roommates.
- 48:58SPEAKER_00: or you've got a couple of roommates,
- 48:59SPEAKER_00: because that ain't enough.
- 49:01SPEAKER_01: So,
- 49:01SPEAKER_01: Definitely
- 49:02SPEAKER_01: not.
- 49:03SPEAKER_01: Okay, we're gonna head into the intermission.
- 49:05SPEAKER_01: Jen, I will send you the job ad.
- 49:07SPEAKER_01: And for the rest of us, stay tuned.
- 49:19SPEAKER_01: But Jen, to get into final thoughts and scoring,
- 49:22SPEAKER_01: you just read through the job ad.
- 49:24SPEAKER_01: We score in two buckets.
- 49:26SPEAKER_01: So we score the job ad itself out of 10.
- 49:28SPEAKER_01: That's you know, what does the job ad look like?
- 49:31SPEAKER_01: how is it structured?
- 49:32SPEAKER_01: Did it communicate things well?
- 49:34SPEAKER_01: Then we also score the role design.
- 49:37SPEAKER_01: So that's out of 10.
- 49:38SPEAKER_01: And it's... is this role sustainable?
- 49:40SPEAKER_01: Does it make sense?
- 49:41SPEAKER_01: Is there stuff in there that's super,
- 49:42SPEAKER_01: super goofy for the folks at home?
- 49:44SPEAKER_01: That's how we score these two buckets that we look at on the show.
- 49:47SPEAKER_01: Let's start with the job ad.
- 49:49SPEAKER_01: What'd you think about the job ad,
- 49:51SPEAKER_01: Jen?
- 49:51SPEAKER_01: What would you give it a score out of 10 and why?
- 49:53SPEAKER_00: Yeah, I liked the job ad.
- 49:55SPEAKER_00: It was okay.
- 49:56SPEAKER_00: I actually gave it an eight out of 10 because I thought that it
- 50:00SPEAKER_00: was pretty well done.
- 50:02SPEAKER_00: Like it's not...
- 50:03SPEAKER_00: we're not talking about, you know,
- 50:06SPEAKER_00: anything wildly intellectual here.
- 50:10SPEAKER_00: It's a very straightforward job.
- 50:12SPEAKER_00: And so I gave it an eight out of 10.
- 50:14SPEAKER_00: It lost points because I think that the benefits are irrelevant to this role.
- 50:19SPEAKER_00: Like I'm highly suspect of that.
- 50:22SPEAKER_00: It doesn't mention a report-to and that's just such an... they know
- 50:26SPEAKER_00: who this person reports to.
- 50:28SPEAKER_00: You can tell by the way It's written.
- 50:29SPEAKER_00: This is a thing.
- 50:30SPEAKER_00: This is a department that has been around for a long time
- 50:34SPEAKER_00: So they have that information just put it in there.
- 50:37SPEAKER_00: This person has a manager
- 50:38SPEAKER_00: who is it, put it in there so that we can have just a little bit more insight
- 50:42SPEAKER_00: I will say, upon reading it,
- 50:44SPEAKER_00: I did think about when it says like bailiff experience or investigator or whatever
- 50:49SPEAKER_00: This might be a cool job for someone who's retired and wants to make some extra
- 50:52SPEAKER_00: income, except that it's full time.
- 50:55SPEAKER_00: So I wonder
- 50:56SPEAKER_00: if there's flexibility there about whether or not it can be part-time
- 51:00SPEAKER_00: or like X amount of hours a month,
- 51:03SPEAKER_00: because I think that that would be a really cool gig for someone
- 51:07SPEAKER_00: to supplement their income.
- 51:09SPEAKER_01: You know, as as you mentioned that,
- 51:10SPEAKER_01: I wonder if that's a misclassification on the job ad,
- 51:13SPEAKER_01: because it doesn't say anywhere in the body of the job ad that it's a full-time job,
- 51:18SPEAKER_01: right?
- 51:19SPEAKER_01: but it talks about shift work.
- 51:21SPEAKER_01: And it is very uncommon for shift work,
- 51:26SPEAKER_01: especially especially in jobs that are kind of low barrier to access,
- 51:31SPEAKER_01: to be full-time, must be full-time,
- 51:34SPEAKER_01: nothing other than full-time.
- 51:36SPEAKER_01: Like,
- 51:36SPEAKER_01: and you have rotating Saturday shifts too,
- 51:38SPEAKER_01: right?
- 51:39SPEAKER_01: Like, it's very common for organizations.
- 51:40SPEAKER_00: It does say full time though.
- 51:41SPEAKER_00: In the Roasty profile it says full time,
- 51:44SPEAKER_00: so...
- 51:45SPEAKER_01: Yeah, but I
- 51:45SPEAKER_01: just I just pulled that from the from the job classification on indeed,
- 51:50SPEAKER_01: you know, at the very top where it says like full time,
- 51:52SPEAKER_01: blah, blah, blah, whatever.
- 51:53SPEAKER_01: Like it might be misclassified.
- 51:55SPEAKER_00: Yeah.
- 51:56SPEAKER_00: So I thought that was kind of interesting.
- 51:58SPEAKER_00: One thing I will say in reading through to their DEI statement,
- 52:05SPEAKER_00: I did notice some language where they mentioned individuals who view themselves
- 52:09SPEAKER_00: as Aboriginals.
- 52:11SPEAKER_00: And I don't know if folks know this,
- 52:13SPEAKER_00: but I work for an Indigenous Canadian and Native American
- 52:18SPEAKER_00: led venture capital firm.
- 52:20SPEAKER_00: And so that language is a little bit outdated.
- 52:27SPEAKER_00: normally, and this is like Canadian specifically,
- 52:31SPEAKER_00: you could use language like indigenous or First Nations,
- 52:34SPEAKER_00: Inuit and Metis.
- 52:36SPEAKER_00: Like that would suffice and cover it.
- 52:40SPEAKER_00: And the whole idea is that if you do know someone's heritage,
- 52:43SPEAKER_00: then you should address them as that because indigenous and Metis are
- 52:45SPEAKER_00: not the same thing, right?
- 52:46SPEAKER_00: And Inuit is not the same thing either.
- 52:48SPEAKER_00: So if you know,
- 52:50SPEAKER_00: try to name it specifically.
- 52:51SPEAKER_00: If you don't know,
- 52:53SPEAKER_00: I don't think that "Aboriginal" is the way to go.
- 52:55SPEAKER_00: so, point docked for that.
- 52:59SPEAKER_00: And I will say, British Columbia,
- 53:02SPEAKER_00: the province where I live, is a little bit more Indigenous-focused,
- 53:09SPEAKER_00: I think, than maybe some of the Eastern provinces.
- 53:13SPEAKER_00: I think there's like more education and there's just more,
- 53:16SPEAKER_00: I don't know, awareness.
- 53:19SPEAKER_00: So that's, that wasn't like,
- 53:22SPEAKER_00: it's not the worst thing.
- 53:23SPEAKER_00: At least they have a statement.
- 53:24SPEAKER_00: I would just change
- 53:26SPEAKER_00: the wording and that's what I would recommend to them.
- 53:28SPEAKER_00: 8 out of 10 for the job ad,
- 53:30SPEAKER_00: job design.
- 53:31SPEAKER_00: I also gave it 8 out of 10.
- 53:33SPEAKER_00: I think I docked points because it lacks clarity.
- 53:35SPEAKER_00: Is this role gonna be actually doing collections?
- 53:38SPEAKER_00: I think so, but they're not naming it.
- 53:41SPEAKER_00: So lack of clarity, is it sustainable?
- 53:44SPEAKER_00: I think so.
- 53:45SPEAKER_00: I think it sounds quite flexible.
- 53:47SPEAKER_00: Nine to nine, like I think it makes sense.
- 53:51SPEAKER_00: Is this something somebody would want to do for the rest of their life?
- 53:54SPEAKER_00: I have no idea.
- 53:55SPEAKER_00: So those were my ratings.
- 53:57SPEAKER_01: Yeah, yeah.
- 53:59SPEAKER_01: I wasn't too far from you when I rated them,
- 54:02SPEAKER_01: but the audience diverged
- 54:05SPEAKER_01: a little bit.
- 54:06SPEAKER_01: So we
- 54:07SPEAKER_01: for the folks at home, audience scoring is relatively new for us.
- 54:10SPEAKER_01: We started doing this a couple of episodes ago in our live studio audience that
- 54:14SPEAKER_01: you can join every week.
- 54:15SPEAKER_01: if you want to,
- 54:16SPEAKER_01: you can go to https://roastthepost.show to see our schedule.
- 54:19SPEAKER_01: The audience felt that this was rather poor.
- 54:22SPEAKER_01: the average score
- 54:24SPEAKER_01: for the job ad was four and a half out of ten.
- 54:27SPEAKER_01: And the average score for the role design was five out of ten.
- 54:32SPEAKER_01: This was not very well picked up on by folks.
- 54:36SPEAKER_01: Now for me, I voted a little bit lower than you,
- 54:40SPEAKER_01: but higher than the audience score.
- 54:42SPEAKER_01: I gave this a seven for the job ad.
- 54:45SPEAKER_01: I found the job ad like it was pretty well written.
- 54:48SPEAKER_01: it communicated what it needed to communicate.
- 54:53SPEAKER_01: I felt that the employer branding.
- 54:55SPEAKER_01: where they talk about the group of companies and they humble bragged about like,
- 54:58SPEAKER_01: we're the best alt bank ever and we acquired all of these little companies.
- 55:03SPEAKER_01: that was a little bit irrelevant to the role.
- 55:07SPEAKER_01: Who cares?
- 55:08SPEAKER_01: You know, if you're a skip tracer coming into this organization,
- 55:10SPEAKER_01: what does any of that mean to you?
- 55:12SPEAKER_00: I know.
- 55:13SPEAKER_00: Do you care about the culture even,
- 55:14SPEAKER_00: Spoiler... spoiler?
- 55:17SPEAKER_01: F*cking nothing.
- 55:17SPEAKER_01: right?
- 55:19SPEAKER_01: any of this.
- 55:19SPEAKER_01: So we've acquired all these little financial things
- 55:22SPEAKER_01: and now we're Canada's leading blah blah blah.
- 55:24SPEAKER_01: You don't give a d*mn.
- 55:26SPEAKER_01: I see why a centralized corporate communications
- 55:28SPEAKER_01: and HR department would want that in there because it's an approved statement.
- 55:32SPEAKER_01: Yay for approved statements, but it makes
- 55:34SPEAKER_01: no difference in the recruitment process.
- 55:36SPEAKER_01: So that kind of sucked.
- 55:37SPEAKER_01: I docked them points for that,
- 55:39SPEAKER_01: even though the ad was relatively well written otherwise.
- 55:43SPEAKER_01: I also didn't quite like in here how they communicated benefits
- 55:48SPEAKER_01: that weren't relevant to the role,
- 55:51SPEAKER_01: specific to you.
- 55:52SPEAKER_01: Like,
- 55:53SPEAKER_01: You know, we talked about the gym thing,
- 55:54SPEAKER_01: like you got off on the train to get to the company gym and the corporate office.
- 55:58SPEAKER_01: who's doing that?
- 55:59SPEAKER_01: Well, nobody.
- 56:00SPEAKER_01: Then why are you even talking about this?
- 56:01SPEAKER_01: You've got this Toronto office and you are talking about the gym
- 56:07SPEAKER_01: in London and Montreal.
- 56:10SPEAKER_01: That doesn't make me feel great.
- 56:11SPEAKER_01: I want the company gym, right?
- 56:14SPEAKER_01: So stuff like that.
- 56:15SPEAKER_01: Docked them some points for it.
- 56:17SPEAKER_01: the role design, it was pretty good,
- 56:21SPEAKER_01: I thought...
- 56:22SPEAKER_01: However, there were enough structural questions that came up for me that
- 56:26SPEAKER_01: I clocked this one with a six and a half.
- 56:31SPEAKER_01: I didn't really like how they were talking about shift work,
- 56:34SPEAKER_01: but they also had in their like language around this is kind of casual,
- 56:39SPEAKER_01: it's hybrid.
- 56:40SPEAKER_01: All of that was a little murky in the middle for me.
- 56:42SPEAKER_01: They weren't very specific and clear about what that actually looked like.
- 56:47SPEAKER_01: They did say shift work, they did say shifts between nine and nine,
- 56:50SPEAKER_01: Monday to Friday, and then
- 56:52SPEAKER_01: Rotating Saturdays.
- 56:53SPEAKER_01: What does rotating Saturdays mean?
- 56:55SPEAKER_01: Does that mean every other Saturday?
- 56:56SPEAKER_01: Does that mean one Saturday a month?
- 56:58SPEAKER_01: Does that mean one Saturday a quarter?
- 57:00SPEAKER_01: Who knows?
- 57:01SPEAKER_01: It might have been easier to kind of put a bead on that and figure
- 57:04SPEAKER_01: all of that out if, as you mentioned,
- 57:08SPEAKER_01: there was a little bit more information about the reporting structure.
- 57:11SPEAKER_01: Who do you report to?
- 57:12SPEAKER_01: And also what does the team look like?
- 57:14SPEAKER_01: If they'd said you're going to be a part of a team of 25 skip tracers.
- 57:19SPEAKER_01: That gives someone who's looking to go for this job,
- 57:21SPEAKER_01: to apply for it, a whole lot of context.
- 57:24SPEAKER_01: They're going to be able to say,
- 57:25SPEAKER_01: okay, so I'm working on a relatively large team and there's going to be coverage,
- 57:28SPEAKER_01: like I can take time off.
- 57:30SPEAKER_01: If I'm sick,
- 57:30SPEAKER_01: no big deal.
- 57:31SPEAKER_01: Someone can cover my shift.
- 57:32SPEAKER_01: Maybe I can trade shifts.
- 57:33SPEAKER_01: It's all good.
- 57:34SPEAKER_01: But if it's like three people on the team,
- 57:37SPEAKER_01: very different story.
- 57:38SPEAKER_01: Right?
- 57:39SPEAKER_01: And there's also the whole thing where...
- 57:40SPEAKER_01: and I think that we're right about this.
- 57:43SPEAKER_01: I think that there is collections call work attached to this job,
- 57:46SPEAKER_01: but they don't say it.
- 57:48SPEAKER_01: I think that we're right.
- 57:50SPEAKER_01: I don't like that because that is going to be an ugly,
- 57:53SPEAKER_01: nasty surprise in the job interview.
- 57:55SPEAKER_01: And it's going to turn away a lot of candidates who otherwise might have really
- 57:59SPEAKER_01: enjoyed this role and gone for it.
- 58:01SPEAKER_01: And that just wastes everybody's time.
- 58:03SPEAKER_01: And time is money, right capitalists?
- 58:06SPEAKER_01: So why are you wasting money on this by not saying that?
- 58:09SPEAKER_01: I don't get it.
- 58:10SPEAKER_01: So six and a half for me.
- 58:11SPEAKER_01: That's that.
- 58:12SPEAKER_00: Yeah.
- 58:13SPEAKER_00: You said something that made me think,
- 58:14SPEAKER_00: cause I know we're harping a lot on the fact that they said like a gym is a perk,
- 58:19SPEAKER_00: but the gym is like a four hour ride or whatever way.
- 58:23SPEAKER_00: the reason why this is a big deal is because...
- 58:26SPEAKER_00: I think we, we complain about it,
- 58:28SPEAKER_00: but we're not really like naming,
- 58:30SPEAKER_00: yes, the fact that that would be inconvenient.
- 58:32SPEAKER_00: It's not realistic, but when companies create salaries and salary bands for roles,
- 58:38SPEAKER_00: they're also taking into consideration things like perks.
- 58:42SPEAKER_00: So if this company was like, here's what we're going to pay because you get a gym,
- 58:46SPEAKER_00: because we're a top employer, blah,
- 58:47SPEAKER_00: blah, blah, blah, blah.
- 58:49SPEAKER_00: Well, that doesn't mean anything to this role.
- 58:51SPEAKER_00: So hopefully they're not taking those as two considerations of the salary
- 58:55SPEAKER_00: and saying like, this is part of,
- 58:57SPEAKER_00: yeah, this is part of the considerations of how much we'll pay for this role because
- 59:00SPEAKER_00: you get access to X, and Z. that's why it's so annoying because they're baking
- 59:06SPEAKER_00: that into what they consider to be part of the salary.
- 59:09SPEAKER_00: I would rather they pay a little bit higher.
- 59:12SPEAKER_00: and they don't have gym access because they don't have gym access.
- 59:17SPEAKER_00: But a lot of companies will use those perks as part of that decision
- 59:22SPEAKER_00: process when it comes to salary.
- 59:23SPEAKER_00: I think just clarity
- 59:24SPEAKER_00: Yeah.
- 59:24SPEAKER_00: on why that can be so annoying.
- 59:26SPEAKER_00: It's
- 59:27SPEAKER_00: Yeah.
- 59:27SPEAKER_00: a bunch of things and it's also this thing,
- 59:30SPEAKER_00: which is a really big deal.
- 59:32SPEAKER_01: There's also a bit of a... as it kinda comes to me now,
- 59:34SPEAKER_01: there's also a bit of a mismatch in the the wage band that they put
- 59:40SPEAKER_01: out there and when they said "nice to have: post-secondary education
- 59:45SPEAKER_01: in a related field."
- 59:47SPEAKER_01: if we're talking about... like, we talked about psychology
- 59:50SPEAKER_01: and criminology, for instance,
- 59:52SPEAKER_01: those are in Ontario and probably in BC too,
- 59:55SPEAKER_01: those are four-year degree programs.
- 59:56SPEAKER_01: and some
- 59:58SPEAKER_01: of them will have a fifth-year
- 1:00:00SPEAKER_01: That is a work placement internship type program, or year, sort of thing.
- 1:00:04SPEAKER_01: In Ontario,
- 1:00:08SPEAKER_01: and I would guess it's probably about the same in BC,
- 1:00:11SPEAKER_01: a four-year degree program costs you between CAD $40,000 and CAD $50,000
- 1:00:17SPEAKER_01: for your four-year program, like kind of including cheap and cheerful,
- 1:00:21SPEAKER_01: student living, lots of roommates,
- 1:00:23SPEAKER_01: lots of ramen noodles sort of stuff.
- 1:00:26SPEAKER_01: If you have $50,000 in student loan debt...
- 1:00:31SPEAKER_01: Are you going to gravitate towards a job like this that
- 1:00:36SPEAKER_01: has pay set as it is in a city as expensive as Toronto is?
- 1:00:43SPEAKER_01: Maybe not.
- 1:00:44SPEAKER_01: So maybe you
- 1:00:45SPEAKER_01: need to set your sites, your scoping a little bit differently for this role and say,
- 1:00:51SPEAKER_01: we don't care about a degree.
- 1:00:53SPEAKER_01: Like maybe you need to hone in a little bit.
- 1:00:54SPEAKER_01: If you really want post-secondary education in a related field,
- 1:00:58SPEAKER_01: maybe you need to say something like,
- 1:01:00SPEAKER_01: hey...
- 1:01:01SPEAKER_01: community college.
- 1:01:02SPEAKER_01: You know,
- 1:01:02SPEAKER_01: these kind of programs and fields that you can study in community college,
- 1:01:06SPEAKER_01: you'd be a perfect fit.
- 1:01:07SPEAKER_01: Because honestly,
- 1:01:08SPEAKER_01: what you'll learn relative to the job in a community college program,
- 1:01:13SPEAKER_01: pretty much the same.
- 1:01:14SPEAKER_01: Like it's what you need.
- 1:01:15SPEAKER_01: And community college in Ontario
- 1:01:17SPEAKER_01: is much, much cheaper.
- 1:01:18SPEAKER_01: You know,
- 1:01:18SPEAKER_01: like your cost of tuition is twenty five hundred,
- 1:01:21SPEAKER_01: three grand a year sort of thing.
- 1:01:24SPEAKER_01: Way more affordable.
- 1:01:25SPEAKER_00: Well, and it could be too,
- 1:01:26SPEAKER_00: if you're saying we need you to have degree in this,
- 1:01:29SPEAKER_00: because typically someone who's held this role at
- 1:01:33SPEAKER_00: our organization has moved on to grow in this capacity,
- 1:01:39SPEAKER_00: right?
- 1:01:39SPEAKER_00: Like tie it back to the reason why a degree
- 1:01:42SPEAKER_00: is required so that it makes sense to the person that can see their career path.
- 1:01:46SPEAKER_00: I would also like to see in job ads,
- 1:01:48SPEAKER_00: just like by the way,
- 1:01:51SPEAKER_00: that statement exactly.
- 1:01:52SPEAKER_00: People who have held this role,
- 1:01:53SPEAKER_00: especially if it's entry level,
- 1:01:55SPEAKER_00: have typically moved on to blah,
- 1:01:57SPEAKER_00: blah, blah, blah, blah, within our company to like show that you do promote from
- 1:02:01SPEAKER_00: within, that you do train and support and mentor and all of those things,
- 1:02:04SPEAKER_00: but that doesn't pop up very often in job ads.
- 1:02:07SPEAKER_01: Well, I think we can safely say that this post is roasted.
- 1:02:12SPEAKER_01: That's another one in the can.
- 1:02:13SPEAKER_01: Hope you all join us next week.
- 1:02:15SPEAKER_01: Hit up https://roastthepost.show for our schedule of live studio audiences,
- 1:02:20SPEAKER_01: and we will see you next time.
- 1:02:23SPEAKER_00: Bye everyone, thank you.