Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How a Hospital Cut Readmissions by 25 Percent with Operations
In this episode of The Operations Podcast, Lucas and Luna explore how a mid-sized hospital system in Ohio reduced patient readmission rates by 25 percent through a combination of discharge workflow redesign, real-time data dashboards, and a new post-discharge phone call protocol. They break down the specific changes: a standardized discharge checklist, a nurse follow-up within 48 hours, and a 'warm handoff' to community health workers. The conversation highlights how operations thinking — not just medical innovation — can drive better patient outcomes and save millions in penalties…
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