Latest / Around the House with Eric G®: Home Improvement Remodeling & DIY / Renovation Realities: Hiring the Right Interior Designer with Wendy Glaister

Transcript

Renovation Realities: Hiring the Right Interior Designer with Wendy Glaister · Around the House with Eric G®: Home Improvement Remodeling & DIY

0:42
It's
0:42
around
0:42
the
0:43
house.
0:43
It's
0:44
not
0:44
that
0:44
one
0:44
is
0:44
better
0:45
than
0:45
the
0:45
other.
0:45
It's
0:46
just
0:46
that
0:46
as
0:46
a
0:47
designer,
0:47
if
0:48
you
0:48
need
0:48
somebody
0:49
who,
0:50
like
0:50
you
0:50
mentioned,
0:51
wants
0:51
to
0:51
advocate
0:52
for
0:52
you
0:53
and
0:53
what
0:54
you
0:54
need
0:54
and
0:54
want
0:55
in
0:55
your
0:55
life
0:56
and
0:56
in
0:56
your
0:56
home,
0:56
not
0:57
is
0:57
not
0:57
just
0:57
trying
0:57
to
0:58
sell
0:59
whatever
1:00
to
1:00
get
1:00
another
1:01
level
1:01
of
1:01
commission,
1:03
that's
1:03
where
1:03
some
1:04
of
1:04
your
1:05
integrity
1:06
comes
1:06
into
1:07
question.
1:07
Around
1:07
the
1:08
house
1:08
show
1:08
is
1:08
brought
1:08
to
1:08
you
1:09
by
1:09
pyramid
1:09
heating
1:10
and
1:10
cooling
1:10
serving
1:11
in
1:11
Oregon,
1:12
the
1:12
Portland
1:12
metro
1:13
area
1:13
and
1:13
Bend,
1:14
Oregon.
1:14
They
1:14
are
1:14
your
1:15
one
1:15
stop
1:15
shop
1:16
for
1:16
heating
1:16
and
1:16
cooling
1:17
and
1:17
indoor
1:17
air
1:18
quality.
1:18
To
1:19
find
1:19
out
1:19
more,
1:19
head
1:19
to
1:20
pyramidheating.com
1:21
oregon
1:22
CCB
1:22
59382.
1:24
When
1:24
it
1:24
comes
1:24
to
1:24
remodeling
1:25
and
1:25
renovating
1:26
your
1:26
home,
1:26
there
1:26
is
1:27
a
1:27
lot
1:27
to
1:27
know.
1:28
But
1:28
we've
1:29
got
1:29
you
1:29
covered.
1:30
This
1:31
is
1:31
around
1:31
the
1:32
house.
1:32
Welcome
1:33
to
1:33
the
1:33
round
1:33
the
1:33
house
1:33
show,
1:34
the
1:34
next
1:34
generation
1:35
of
1:35
home
1:36
improvement.
1:37
Thanks
1:37
for
1:37
joining
1:37
me
1:37
today.
1:38
This
1:39
episode
1:39
is
1:39
brought
1:39
to
1:39
you
1:39
by
1:40
our
1:40
friends
1:40
overdose
1:41
at
1:41
Monument
1:41
Grills.
1:42
If
1:42
you're
1:42
looking
1:42
for
1:42
a
1:42
brand
1:42
new
1:43
barbecue
1:43
but
1:43
don't
1:43
want
1:44
to
1:44
spend
1:44
a
1:44
lot
1:44
of
1:44
money,
1:45
check
1:45
them
1:45
out@monumentgrills.com.
1:46
dot
1:47
and
1:48
today
1:48
I
1:49
have
1:49
one
1:49
of
1:49
my
1:50
favorite
1:50
designers
1:51
out
1:51
there,
1:52
award
1:53
winning
1:53
designer
1:54
Wendy
1:54
Glaser
1:55
from
1:55
Wendy
1:55
Glaser
1:56
Interiors.
1:56
Welcome
1:57
back
1:57
to
1:58
around
1:58
the
1:58
house.
1:59
Thank
1:59
you,
2:00
Eric.
2:00
I
2:00
really
2:00
appreciate
2:01
the
2:01
invitation
2:01
to
2:02
join
2:02
you
2:02
again.
2:02
It's
2:02
a
2:03
lot
2:03
of
2:03
fun,
2:03
these
2:04
conversations.
2:04
This
2:04
is
2:04
always
2:05
a
2:05
blast.
2:05
And
2:06
you
2:06
have
2:07
so
2:07
much
2:07
great
2:07
information
2:08
for
2:08
people
2:08
out
2:08
there.
2:09
And
2:09
I
2:09
think
2:09
we
2:09
can
2:09
tackle
2:10
today
2:10
one
2:11
of
2:11
the
2:11
biggest
2:11
fears
2:12
of
2:12
homeowners
2:12
out
2:13
there.
2:13
And
2:13
that's
2:14
really
2:15
how
2:15
to
2:15
find
2:15
an
2:15
interior
2:16
designer
2:16
that's
2:16
right
2:17
for
2:17
you.
2:17
I
2:17
think
2:18
it
2:18
really
2:18
is
2:18
intimidating.
2:19
I
2:19
would
2:20
say
2:20
90%
2:20
of
2:20
the
2:21
people
2:21
that
2:21
I
2:21
work
2:21
with
2:22
have
2:22
never
2:22
worked
2:22
with
2:23
an
2:23
interior
2:23
designer
2:24
before.
2:24
And
2:25
I've
2:25
heard
2:25
so
2:25
many
2:25
times
2:26
just
2:26
on
2:26
the
2:26
intro
2:27
call.
2:27
I
2:28
don't
2:28
know.
2:28
I've
2:28
never
2:29
worked
2:29
with
2:29
a
2:29
designer
2:29
before.
2:30
I'm
2:30
not
2:30
sure
2:30
how
2:31
it
2:31
works.
2:31
Can
2:31
you
2:32
explain?
2:32
So
2:32
there's
2:33
a
2:33
lot
2:33
of
2:33
education
2:34
involved
2:34
and
2:35
then,
2:35
but
2:35
there's
2:36
a
2:36
lot,
2:36
there's
2:37
a
2:37
lot
2:37
to
2:37
think
2:37
about.
2:38
It's
2:38
a,
2:38
it's
2:38
a
2:38
big
2:39
investment
2:39
and
2:41
there's
2:41
sure
2:41
to
2:42
be
2:42
challenges
2:43
along
2:43
the
2:43
way
2:43
in
2:44
any
2:44
renovation.
2:45
So
2:45
you
2:46
have
2:46
to
2:46
think
2:46
about
2:46
a
2:46
lot
2:46
of
2:47
different
2:47
things.
2:48
But
2:48
I
2:48
also
2:48
say
2:48
that
2:49
interior
2:49
designer
2:50
is
2:50
your
2:50
number
2:50
one
2:51
advocate
2:52
to
2:52
save
2:52
you
2:52
money
2:53
in
2:53
the
2:53
long
2:53
run,
2:53
because
2:54
doing
2:54
things
2:54
two
2:55
or
2:55
three
2:55
times,
2:55
because
2:55
you
2:56
didn't
2:56
think
2:56
it
2:56
through
2:57
and
2:57
you
2:57
didn't
2:58
know
2:58
any
2:58
better,
2:58
but
2:58
your
2:58
designer
2:59
could
2:59
walk
2:59
you
2:59
through
3:00
the
3:00
process
3:01
is
3:01
something
3:01
that's
3:01
going
3:02
to
3:02
elevate
3:02
that
3:03
project
3:03
and
3:03
make
3:04
it
3:04
a
3:04
lot
3:04
less
3:04
stressful
3:05
for
3:05
you
3:05
as
3:06
well,
3:06
because,
3:07
well,
3:07
you've
3:07
got
3:08
a
3:08
professional
3:08
on
3:08
your
3:08
side.
3:09
Yeah,
3:10
it's
3:10
cute.
3:10
I
3:11
work
3:11
for
3:11
a
3:11
lot
3:11
of
3:11
people
3:12
who
3:12
have
3:13
really
3:13
great
3:13
skill
3:14
sets
3:14
and
3:14
things
3:14
that
3:15
I
3:15
don't.
3:15
So,
3:16
like
3:16
accountants
3:17
or
3:18
farming
3:19
or
3:20
an
3:20
entrepreneur
3:21
in
3:21
a
3:21
totally
3:22
different
3:22
area,
3:23
scientists.
3:24
And
3:25
they
3:25
say,
3:25
Wendy,
3:26
how
3:26
do
3:26
you
3:26
do
3:26
it?
3:27
And
3:28
I
3:28
say,
3:28
if
3:29
you
3:29
put
3:29
me
3:29
in
3:29
your
3:30
chair
3:30
at
3:31
your
3:31
place
3:31
of
3:31
employment,
3:32
I
3:33
would
3:33
just
3:33
cry.
3:34
I
3:34
would
3:34
just
3:34
cry.
3:35
I'd
3:36
want
3:36
to
3:36
give
3:36
up
3:36
and
3:37
walk
3:37
away.
3:38
Like,
3:39
I'm
3:39
in
3:39
this
3:40
every
3:40
day
3:40
in
3:40
my
3:40
life.
3:41
And
3:41
so
3:41
I
3:42
see
3:42
what's
3:42
out
3:43
there,
3:43
and
3:43
I've
3:43
learned
3:44
a
3:44
lot
3:44
of
3:44
things
3:44
the
3:45
hard
3:45
way.
3:45
If
3:46
not,
3:46
like
3:46
when
3:47
early
3:47
in
3:47
my
3:47
career,
3:48
then
3:49
I
3:49
continue
3:49
to
3:50
make
3:50
errors
3:50
because
3:51
I
3:51
am
3:51
human
3:51
and
3:52
also
3:52
in
3:52
my
3:52
own
3:53
home.
3:53
And
3:53
so
3:54
it's
3:54
just,
3:54
we
3:55
just
3:55
need
3:55
each
3:55
other.
3:56
Right.
3:56
Like,
3:57
I
3:57
am
3:57
never
3:57
going
3:58
to
3:58
be
3:58
a
3:58
CPA.
3:59
Thank
3:59
God
4:00
my
4:00
neighbor
4:00
is.
4:00
I
4:01
love
4:01
her.
4:01
I
4:02
helped
4:02
her
4:02
with
4:02
her
4:02
kitchen.
4:03
She
4:03
helps
4:03
me
4:03
with
4:04
my
4:04
books.
4:04
So,
4:05
yeah,
4:06
we
4:06
hire
4:06
professionals
4:07
for
4:07
everything
4:07
else.
4:07
And
4:07
that's
4:08
an
4:08
important
4:08
part
4:08
of
4:08
it,
4:08
is
4:09
just
4:09
getting
4:09
somebody
4:09
in
4:09
there
4:10
to
4:10
help
4:11
guide
4:11
you
4:11
down
4:11
the
4:11
way,
4:11
because
4:12
you
4:12
might
4:13
see
4:13
this
4:13
brand
4:13
new
4:14
product
4:14
out
4:14
there
4:14
or
4:15
a
4:15
brand
4:15
new
4:16
way
4:16
of
4:16
doing
4:16
things,
4:17
and
4:17
it
4:17
doesn't,
4:18
because
4:18
it's
4:18
new
4:18
doesn't
4:19
mean
4:19
that
4:19
it's
4:19
going
4:19
to
4:19
be
4:19
the
4:20
right
4:20
way
4:20
for
4:20
your
4:20
application
4:21
or
4:21
it's
4:22
something
4:22
that's
4:22
just
4:22
untested.
4:23
So
4:24
sometimes
4:24
it's
4:24
better
4:24
to
4:24
use
4:25
something
4:25
a
4:25
little
4:25
more
4:25
reliable.
4:26
Because
4:26
you
4:27
want
4:27
it
4:27
to
4:27
last.
4:28
Well,
4:28
yes,
4:29
because
4:29
it's
4:29
a
4:29
huge,
4:30
like
4:30
I
4:30
mentioned,
4:30
it's
4:31
a
4:31
big
4:31
investment
4:32
for
4:32
almost
4:32
anyone
4:33
who's
4:33
doing
4:34
a
4:34
renovation
4:34
or
4:35
a
4:35
home
4:35
from
4:36
blueprint.
4:37
It's
4:37
an
4:37
investment,
4:38
and
4:38
you
4:38
want
4:38
to
4:38
make
4:38
sure
4:39
that
4:39
the
4:39
things
4:39
that
4:39
you
4:40
choose
4:41
will
4:41
last,
4:42
that
4:42
they
4:42
fit
4:42
your
4:43
lifestyle
4:43
and
4:43
the
4:44
way
4:44
your
4:44
family
4:44
lives.
4:45
If
4:45
you
4:45
have
4:46
pets,
4:46
if
4:46
you
4:46
have
4:46
children,
4:47
if
4:47
you
4:47
have
4:47
a
4:47
pool,
4:48
or
4:49
if
4:49
you
4:49
like
4:50
a
4:50
very,
4:51
very
4:51
quiet
4:51
environment,
4:52
if
4:53
you
4:53
like
4:53
fitness,
4:54
if
4:55
media
4:55
is
4:56
your
4:56
big
4:56
thing,
4:57
it's
4:57
just
4:58
you
4:58
need
4:59
an
4:59
advocate,
5:00
just
5:00
like
5:00
what
5:00
you
5:00
mentioned,
5:01
you
5:01
need
5:01
an
5:01
advocate
5:02
who
5:02
can
5:02
help
5:02
you
5:02
accomplish
5:03
those
5:03
things
5:03
and
5:04
choose
5:04
the
5:04
right
5:04
material
5:05
things
5:06
like
5:06
that.
5:06
Yeah.
5:07
And
5:07
they're
5:08
also
5:08
there
5:08
to
5:08
help
5:08
you
5:08
visualize
5:09
the
5:09
next
5:09
thing.
5:10
I
5:10
want
5:10
to
5:10
talk
5:11
about,
5:11
what
5:11
are
5:11
the
5:11
first
5:11
steps?
5:12
Like,
5:12
where
5:12
should
5:12
you
5:13
start
5:13
if
5:13
you're
5:13
going,
5:14
okay,
5:14
I
5:14
need
5:15
to
5:15
hire
5:15
somebody
5:15
because
5:16
I'm
5:16
over
5:16
my
5:16
head
5:17
already,
5:17
or
5:17
you're
5:18
thinking
5:18
you
5:18
are.
5:19
What's
5:19
the
5:19
first
5:19
step
5:20
in
5:20
your
5:20
mind?
5:20
I
5:21
think,
5:21
oh,
5:21
in
5:22
my.
5:22
Well,
5:22
I
5:23
think
5:23
if
5:23
you're
5:23
a
5:23
consumer
5:24
and
5:24
you're
5:24
starting
5:24
to
5:24
look
5:25
for
5:25
an
5:25
interior
5:25
designer,
5:26
everybody
5:26
goes
5:26
to
5:27
Google
5:27
first,
5:28
right?
5:28
Yep.
5:29
So
5:29
I
5:29
would
5:30
say
5:30
you
5:31
need
5:31
to
5:31
look
5:31
at
5:31
that
5:31
website
5:32
and
5:33
see
5:34
how
5:34
does
5:34
that
5:34
designer
5:35
communicate
5:36
who
5:36
he
5:36
or
5:36
she
5:37
or
5:37
the
5:37
firm
5:38
is?
5:39
What
5:39
do
5:39
they
5:39
value?
5:40
Do
5:41
they
5:41
have
5:41
a
5:41
very
5:42
tight
5:43
aesthetic?
5:44
Do
5:44
they
5:44
have
5:45
a
5:45
wide
5:45
variety
5:46
of
5:46
projects
5:47
and
5:47
styles
5:47
in
5:47
their
5:48
portfolio?
5:49
Do
5:49
they
5:50
communicate
5:50
some
5:51
of
5:51
the
5:51
same
5:51
values
5:51
that
5:52
you
5:52
have?
5:53
Do
5:53
they
5:54
do
5:54
projects
5:55
for
5:55
normal
5:56
people?
5:56
I
5:57
have
5:57
my
5:57
mind.
5:59
Wendy,
6:00
do
6:00
you
6:00
still
6:00
work
6:01
for
6:01
normal
6:01
people?
6:02
Like,
6:02
what
6:03
do
6:03
you
6:03
mean?
6:04
What's
6:05
not
6:05
a
6:05
normal
6:05
person?
6:06
Is
6:06
it
6:07
only
6:07
celebrities
6:08
or
6:08
is
6:09
it
6:09
like
6:10
the
6:10
rest
6:10
of
6:11
us
6:11
who
6:11
are
6:11
doing
6:12
a
6:12
great
6:12
job
6:12
in
6:12
life
6:13
but
6:13
aren't
6:13
in
6:13
the
6:14
limelight?
6:15
So
6:15
I
6:15
think
6:15
that's
6:16
the
6:16
first
6:16
place
6:16
where
6:16
you
6:16
get
6:17
a
6:17
sense
6:17
of
6:17
who
6:18
the
6:18
designer
6:18
is
6:19
and
6:19
whether
6:20
or
6:20
not
6:20
you
6:20
might
6:20
gel
6:21
with
6:21
them.
6:21
I'd
6:21
also
6:21
say
6:22
their
6:22
Instagram
6:22
account's
6:23
pretty
6:23
important
6:24
because
6:25
that's
6:25
a
6:25
little
6:25
more,
6:26
that's
6:26
a
6:26
little
6:26
easier
6:27
to
6:27
share
6:27
on
6:28
a
6:28
daily
6:28
basis.
6:29
Maybe
6:30
not
6:30
on
6:30
their
6:30
feed,
6:31
but
6:31
certainly
6:31
in
6:31
stories.
6:32
Who
6:32
are
6:33
they?
6:33
What
6:33
are
6:33
they
6:33
doing?
6:34
How
6:34
involved
6:35
are
6:35
they
6:35
in
6:35
their
6:35
projects?
6:36
Do
6:36
you
6:36
see
6:36
them
6:36
on
6:36
job
6:37
sites
6:37
or
6:37
are
6:37
they
6:38
only
6:38
posing
6:39
for
6:39
lunch
6:39
with
6:39
champagne?
6:40
That's
6:41
important.
6:42
And
6:42
then
6:42
I
6:42
think
6:42
two
6:43
reviews
6:43
are
6:44
critical
6:45
because
6:45
that
6:46
will
6:46
give
6:46
you
6:46
a
6:46
sense
6:47
of
6:49
what
6:49
were
6:49
other
6:50
clients
6:50
experiences.
6:52
Do
6:52
they
6:53
mention
6:53
that
6:54
the
6:54
designer
6:55
listened?
6:56
Do
6:56
they
6:56
mention
6:56
that
6:57
the
6:57
designer
6:58
made
6:58
it
6:58
look
6:59
like
6:59
their
6:59
home?
7:00
Or
7:01
is
7:01
that
7:01
not
7:01
important
7:02
to
7:02
you?
7:02
Are
7:02
you
7:02
after
7:03
a
7:03
very
7:03
specific
7:04
aesthetic
7:04
and
7:04
you
7:05
just
7:05
want
7:05
to
7:06
achieve
7:06
that?
7:06
Because
7:06
not
7:07
everybody
7:07
wants,
7:07
like,
7:08
their
7:08
best
7:08
friend
7:09
designer
7:10
coming
7:10
in
7:10
to
7:10
do
7:10
things.
7:11
They
7:11
just,
7:11
they'd
7:11
like
7:11
a
7:12
little
7:12
more
7:12
distance
7:13
but
7:13
get
7:13
it
7:13
done.
7:14
So
7:15
I
7:15
think
7:15
you
7:15
can
7:15
do
7:16
a
7:16
lot
7:16
of
7:16
research
7:16
up
7:17
front,
7:17
just
7:17
online,
7:18
and
7:18
know
7:18
who
7:19
you're
7:19
going
7:19
to
7:19
be
7:19
calling.
7:20
And
7:21
I
7:21
think
7:21
that
7:22
might
7:22
give
7:22
people
7:23
a
7:24
sense
7:24
of
7:25
calm
7:25
a
7:26
little
7:26
bit,
7:26
too.
7:27
Like,
7:27
they're
7:27
not
7:27
just
7:28
calling
7:28
someone
7:29
out
7:29
of
7:29
the
7:29
blue.
7:29
They
7:29
have
7:29
some
7:30
context
7:31
for
7:31
the
7:31
conversation.
7:33
I
7:33
don't
7:33
know
7:33
if
7:33
that
7:33
helps.
7:34
But,
7:34
yeah,
7:35
I.
7:35
There's
7:36
such
7:36
a
7:36
mix
7:36
of
7:36
designers
7:37
out
7:37
there.
7:37
Out
7:38
there,
7:38
right?
7:38
There's
7:38
so
7:38
many
7:39
different
7:39
people
7:39
out
7:39
there.
7:40
It's
7:40
just
7:41
like
7:41
the
7:41
people
7:41
out
7:41
there
7:41
that
7:42
are
7:42
doing
7:42
the
7:42
projects
7:42
themselves.
7:43
As
7:43
far
7:43
as
7:43
a
7:43
homeowner
7:44
tackling,
7:44
there's
7:44
just
7:45
this
7:45
wide
7:45
mix.
7:46
There's
7:46
some
7:47
designers
7:47
out
7:47
there
7:47
that
7:48
are
7:48
really
7:48
good
7:48
at
7:49
one
7:49
or
7:49
two
7:49
styles,
7:50
and
7:50
you
7:50
go
7:50
on
7:50
their
7:50
website,
7:51
and
7:51
as
7:52
long
7:52
as
7:52
it's
7:52
that
7:53
they
7:53
are
7:53
in
7:53
their
7:53
zone,
7:54
but
7:54
if
7:54
you
7:54
get
7:54
them
7:55
outside
7:55
of
7:55
their
7:55
comfort
7:55
level,
7:56
you
7:57
know,
7:57
they're
7:57
not
7:57
so
7:57
good
7:58
with
7:58
it.
7:58
And
7:59
there's
7:59
others
7:59
out
7:59
there
7:59
that
8:00
you
8:00
jump
8:00
on,
8:00
and
8:01
it's
8:01
such
8:01
a
8:02
wide
8:02
range
8:03
from,
8:03
you
8:04
know,
8:04
almost
8:05
guardrail
8:05
to
8:05
guardrail
8:06
on
8:06
style
8:06
that
8:06
they
8:06
can
8:07
handle
8:07
it.
8:07
So
8:07
you
8:07
really
8:08
start
8:08
to
8:08
get
8:08
a
8:08
feel
8:08
of
8:09
at
8:09
least
8:09
what
8:10
project
8:10
they're
8:11
comfortable
8:11
taking
8:11
on.
8:11
And
8:12
once
8:12
they've
8:12
completed,
8:13
because
8:13
that's
8:13
the
8:13
ones
8:13
that
8:13
are
8:13
on
8:13
the
8:13
website.
8:14
Yeah.
8:15
And
8:17
there's
8:17
a
8:17
designer
8:17
for
8:18
everyone.
8:18
It's
8:18
just
8:18
a
8:19
matter
8:19
of
8:19
finding
8:20
your
8:20
fit.
8:21
And
8:21
what
8:21
are
8:22
your
8:22
priorities
8:22
and
8:23
how
8:23
do
8:23
they
8:24
align
8:24
with
8:25
those
8:25
priorities?
8:26
Exactly.
8:27
Exactly.
8:28
You
8:28
brought
8:28
up
8:28
a
8:29
question
8:29
that
8:29
we
8:29
were
8:29
talking
8:30
about
8:30
earlier,
8:30
that
8:31
where
8:31
do
8:31
they,
8:32
where
8:32
do
8:32
they
8:32
make
8:32
their
8:32
income
8:33
and
8:33
how
8:33
do
8:33
they
8:33
make
8:33
their
8:34
income?
8:34
Because
8:34
there's
8:34
a
8:35
lot
8:35
of
8:35
different
8:35
things
8:35
that
8:35
you
8:36
see
8:36
designers
8:36
do.
8:37
Myself
8:38
as
8:38
a
8:38
designer,
8:38
I've
8:39
been
8:39
a
8:39
brand
8:39
ambassador.
8:40
I've
8:40
done
8:41
stuff
8:41
like
8:41
that.
8:42
It's
8:42
depending
8:42
on
8:43
how
8:43
they
8:43
charge.
8:43
What
8:43
are
8:43
your
8:44
recommendations
8:44
with
8:45
that?
8:45
Well,
8:46
I
8:46
think
8:46
especially
8:47
in
8:47
the
8:48
last
8:48
few
8:48
years,
8:48
there's
8:49
a
8:49
difference.
8:50
Well,
8:51
when
8:51
we
8:51
look
8:51
at
8:52
the
8:52
things
8:52
that
8:52
you're
8:53
a
8:53
brand
8:53
ambassador
8:54
for
8:54
specifically,
8:55
Eric,
8:55
those
8:55
are
8:55
things
8:56
that
8:56
you
8:57
use
8:58
in
8:59
your
8:59
everyday
8:59
life.
9:00
You're
9:00
not
9:01
just
9:01
saying,
9:02
you're
9:02
not
9:02
saying,
9:03
see
9:04
this
9:04
skin
9:04
cream?
9:05
Yes,
9:05
absolutely.
9:07
Like,
9:07
it
9:08
is
9:08
very
9:08
specific.
9:09
And
9:09
you
9:10
use
9:10
them,
9:11
test
9:11
them,
9:11
try
9:12
them,
9:12
believe
9:12
in
9:12
them
9:13
before
9:13
you
9:13
say
9:14
something.
9:15
And
9:15
it's
9:16
in
9:16
the
9:16
context
9:17
of
9:17
your
9:17
work
9:17
and
9:17
everyday
9:18
life
9:18
and
9:18
projects.
9:19
But
9:19
there
9:20
is
9:20
something
9:21
that
9:21
sort
9:21
of
9:21
developed
9:22
recently
9:22
where
9:23
more
9:24
than
9:24
designers,
9:25
they're
9:25
like
9:26
influencers
9:27
in
9:27
the
9:28
space
9:28
of
9:28
design,
9:29
and
9:30
they're
9:31
not
9:31
doing
9:32
client
9:33
work
9:33
like
9:34
multiple
9:35
projects
9:35
and
9:36
jobs
9:36
and
9:36
clients
9:37
and
9:37
contractors
9:38
and
9:38
subs
9:39
and
9:39
vendors.
9:40
They're
9:41
more
9:41
about,
9:41
they're
9:42
making
9:42
money
9:42
on
9:43
their
9:43
brand
9:44
ambassadorship
9:45
types.
9:45
Yeah,
9:46
very
9:46
true.
9:47
Very
9:47
true.
9:48
It's
9:48
not
9:48
that
9:48
that's
9:48
bad
9:49
because
9:49
that's
9:49
valuable
9:50
and
9:50
it's,
9:51
it's
9:51
fun.
9:51
Especially,
9:52
like,
9:52
if
9:52
you're
9:52
the
9:53
DIY
9:53
person
9:54
and
9:54
you
9:55
want
9:55
to
9:55
try
9:55
a
9:56
cool
9:56
new
9:56
peel
9:57
and
9:57
stick
9:57
wallpaper
9:58
or
9:58
you
9:59
want
9:59
to
9:59
try
9:59
a
9:59
neat
10:00
tile
10:00
thing
10:01
and
10:01
it's
10:01
cool.
10:02
But
10:02
if
10:02
you're
10:03
taking
10:04
on
10:04
a
10:04
really
10:04
serious
10:05
project,
10:06
you
10:06
want
10:06
to
10:07
know
10:07
that
10:07
your
10:07
designer
10:08
is
10:08
only
10:09
a
10:09
brand
10:09
ambassador
10:10
for
10:10
things
10:10
that
10:11
they
10:11
use
10:13
in
10:13
their
10:13
home,
10:14
in
10:14
the
10:14
homes
10:15
of
10:15
their
10:15
clients
10:16
around
10:17
the
10:17
house.
10:17
We'll
10:17
be
10:17
right
10:17
back
10:18
with
10:18
Wendy
10:18
Glaister,
10:19
and
10:19
we'll
10:19
talk
10:19
more
10:19
about
10:20
interior
10:20
design
10:21
right
10:21
after
10:21
these
10:22
important
10:22
messages.
10:22
Don't
10:23
go
10:23
anywhere.
12:46
Welcome
12:46
back
12:47
to
12:47
the
12:47
around
12:47
the
12:47
house
12:47
show,
12:47
the
12:48
next
12:48
generation
12:48
of
12:48
home
12:49
improvement.
12:49
Thanks
12:49
for
12:49
joining
12:50
me
12:50
today.
12:50
To
12:51
find
12:51
out
12:51
more
12:51
about
12:51
us,
12:52
head
12:52
over
12:52
to
12:52
aroundthehouse
12:53
online.com
12:55
and
12:55
you
12:55
can
12:55
send
12:55
us
12:56
a
12:56
message
12:56
there.
12:56
Now
12:56
let's
12:57
get
12:57
back
12:57
to
12:57
our
12:57
conversation
12:58
with
12:58
Wendy
12:58
Glaster
12:59
from
12:59
Wendy
13:00
Glaster
13:00
interiors
13:01
about
13:01
how
13:01
to
13:01
hire
13:02
the
13:02
right
13:02
interior
13:03
designer.
13:03
But
13:04
if
13:04
you're
13:05
taking
13:05
on
13:05
a
13:06
really
13:06
serious
13:07
project,
13:07
you
13:08
want
13:08
to
13:08
know
13:08
that
13:09
your
13:09
designer
13:09
is
13:10
only
13:10
a
13:10
brand
13:11
ambassador
13:11
for
13:11
things
13:12
that
13:12
they
13:13
use
13:14
in
13:15
their
13:15
home,
13:16
in
13:16
the
13:16
homes
13:16
of
13:16
their
13:17
clients.
13:18
In
13:18
full
13:18
disclosure,
13:19
I've
13:20
only
13:20
done
13:20
one
13:20
brand
13:21
ambassadorship
13:21
so
13:22
far,
13:22
and
13:22
I'm
13:22
in
13:23
the
13:23
middle
13:23
of
13:23
that
13:23
now.
13:24
And
13:24
it's
13:24
for
13:24
zip
13:24
water.
13:25
And
13:25
it's
13:25
because
13:26
I
13:26
studied
13:27
them
13:27
for
13:27
three
13:28
years
13:28
before
13:29
we
13:29
did
13:29
this
13:30
partnership,
13:30
and
13:31
then
13:31
they
13:32
put
13:32
it
13:32
in
13:32
my
13:33
home
13:33
so
13:33
I
13:33
could
13:33
use
13:33
it
13:34
all
13:34
the
13:34
time
13:34
and
13:34
be
13:35
able
13:35
to
13:35
speak
13:35
about
13:36
it
13:37
confidently.
13:38
But
13:38
also
13:38
because
13:39
I,
13:39
I'm
13:40
sitting
13:40
for
13:41
my
13:41
kitchen,
13:41
so
13:41
I'm
13:41
looking
13:41
at
13:42
my
13:42
kitchen
13:42
well,
13:43
I
13:43
know
13:43
what
13:43
it
13:43
does
13:44
for
13:44
me
13:44
in
13:44
my
13:44
everyday
13:45
life,
13:45
so
13:46
I
13:46
think
13:46
there's
13:46
a
13:46
distinction
13:47
there.
13:47
And
13:48
it's
13:48
not
13:48
that
13:48
one
13:49
is
13:49
better
13:49
than
13:49
the
13:49
other.
13:50
It's
13:50
just
13:50
that
13:51
as
13:51
a
13:51
designer,
13:52
if
13:53
you
13:53
need
13:53
somebody
13:54
who,
13:55
like
13:55
you
13:55
mentioned,
13:56
wants
13:56
to
13:56
advocate
13:57
for
13:57
you
13:58
and
13:58
what
13:59
you
13:59
need
13:59
and
13:59
want
13:59
in
14:00
your
14:00
life
14:00
and
14:01
in
14:01
your
14:01
home,
14:01
not,
14:01
is
14:02
not
14:02
just
14:02
trying
14:02
to
14:03
sell
14:04
whatever
14:05
to
14:05
get
14:05
another
14:06
level
14:06
of
14:06
commission,
14:08
that's
14:08
where
14:08
some
14:09
of
14:09
the,
14:09
your
14:10
integrity
14:11
comes
14:11
into
14:12
question
14:12
a
14:12
little
14:12
bit.
14:13
Contractors
14:14
out
14:14
there,
14:14
there
14:14
are
14:15
so
14:15
many
14:16
gate
14:16
contractors
14:16
out
14:17
there
14:17
that
14:17
are
14:17
licensed,
14:18
spawned,
14:18
insured.
14:19
They're
14:19
trained.
14:20
They
14:20
do
14:20
so
14:20
well.
14:21
There's
14:21
also
14:22
contractors
14:22
out
14:23
there
14:23
that
14:23
aren't
14:23
licensed,
14:24
spawned,
14:24
insured,
14:25
and
14:25
don't
14:26
know
14:26
what
14:26
they're
14:26
doing.
14:26
And
14:27
there's
14:27
the
14:27
same
14:27
thing
14:27
with
14:27
designers,
14:28
too.
14:28
There's
14:28
people
14:29
on
14:29
tv
14:29
that
14:30
call
14:30
themselves
14:30
designers
14:32
that
14:32
can't
14:33
draw
14:33
a
14:34
stick
14:34
figure
14:34
on
14:34
a
14:35
piece
14:35
of
14:35
paper,
14:35
let
14:35
alone
14:36
do
14:36
any
14:36
kind
14:36
of
14:37
a
14:37
draft
14:37
on
14:37
anything.
14:39
And
14:39
they
14:39
call
14:39
themselves
14:40
a
14:40
designer
14:40
so
14:40
they
14:40
can
14:41
be
14:41
an
14:41
influencer.
14:42
That's
14:42
the
14:42
part
14:42
of
14:43
working
14:43
through
14:43
this
14:44
part.
14:44
First
14:44
part
14:44
of
14:44
the
14:45
process
14:45
is
14:45
making
14:46
sure
14:46
you're
14:46
finding
14:46
the
14:46
person
14:47
that
14:47
has
14:47
the
14:48
skills
14:49
and
14:49
the
14:49
ability
14:50
to
14:50
help
14:50
you
14:50
and
14:51
get
14:51
your
14:51
project
14:51
across
14:52
the
14:52
finish
14:52
line.
14:53
Yeah.
14:54
Well,
14:55
in
14:55
all
14:56
honesty,
14:56
when
14:56
I
14:56
first
14:57
started,
14:58
I
14:58
think
14:58
I
14:58
just
14:58
mentioned
14:59
to
14:59
you,
14:59
like
14:59
in
14:59
2008,
15:01
I
15:01
didn't
15:01
know
15:01
then
15:01
what
15:02
I
15:02
know
15:02
now,
15:03
and
15:03
I
15:03
don't,
15:04
I
15:04
didn't
15:04
call
15:04
myself
15:05
a
15:05
designer.
15:06
I
15:06
hadn't
15:06
gone
15:06
to
15:06
school
15:07
yet
15:07
for
15:08
it.
15:08
But
15:09
now,
15:10
18
15:11
years
15:11
later,
15:11
I
15:12
know
15:12
a
15:12
lot
15:12
more
15:12
than
15:13
I
15:13
did
15:13
then.
15:14
And
15:15
I
15:16
can
15:16
protect
15:16
clients
15:17
now
15:17
because
15:17
I've
15:18
made
15:18
errors,
15:20
miscourse,
15:20
poor
15:21
judgment,
15:21
which
15:22
you
15:22
could
15:22
call
15:22
it
15:23
whatever
15:23
you
15:23
wish,
15:23
but,
15:24
and
15:25
those,
15:25
like
15:25
we
15:25
mentioned
15:25
before,
15:26
the
15:26
thing
15:26
is,
15:27
a
15:27
renovation
15:28
is
15:28
expensive,
15:29
pretty
15:29
much,
15:30
no
15:30
matter
15:30
what
15:30
you
15:30
do
15:31
now,
15:31
because
15:31
you
15:31
and
15:32
I
15:32
know
15:32
both,
15:33
and
15:33
I'm
15:33
sure
15:33
a
15:33
lot
15:33
of
15:33
your
15:34
audience,
15:35
what
15:35
things
15:35
cost
15:36
in
15:36
2019
15:36
are
15:37
not
15:37
what
15:37
they
15:37
cost
15:38
now.
15:39
And
15:39
the
15:39
rate
15:39
accelerated
15:40
so
15:40
fast,
15:41
40%
15:42
or
15:42
more,
15:42
that
15:42
it's
15:43
just
15:43
where
15:44
maybe
15:45
before
15:45
you
15:45
could
15:46
say,
15:46
oh,
15:46
well,
15:47
it
15:47
doesn't
15:47
really
15:47
work,
15:48
and
15:48
I
15:48
don't
15:48
really
15:48
love
15:49
it.
15:50
You
15:50
can't
15:50
really
15:50
do
15:51
that
15:51
now
15:51
because
15:51
you're
15:52
talking
15:52
thousands
15:52
and
15:53
thousands
15:53
of
15:53
dollars
15:54
at
15:54
this
15:54
point.
15:55
So
15:56
it's
15:56
just,
15:56
it's
15:57
industry
15:57
knowledge.
15:58
I
15:58
also
15:58
think
15:58
it's
15:59
really
15:59
important
16:00
that
16:00
your
16:01
designer
16:02
respect
16:03
and
16:03
appreciate
16:04
your
16:05
contractor
16:06
and
16:06
the
16:07
contractor
16:07
respect
16:08
and
16:08
appreciate
16:08
the
16:09
client
16:09
or
16:09
the
16:10
designer,
16:11
because
16:12
when
16:12
that
16:12
relationship
16:13
is
16:13
great,
16:15
it
16:15
is
16:16
life
16:16
changing.
16:17
The
16:17
job
16:18
goes
16:18
so
16:18
much
16:18
more
16:19
smooth.
16:20
You
16:20
problem
16:20
solve
16:21
way
16:21
in
16:21
advance
16:21
together.
16:22
You
16:23
actually
16:23
do
16:23
the
16:23
plans
16:24
together.
16:25
Each
16:25
party
16:26
runs
16:26
things
16:26
by
16:27
each
16:27
other.
16:28
It's
16:28
a
16:28
team.
16:29
It's
16:29
a
16:29
real
16:29
team.
16:30
Everybody
16:31
stands
16:31
together
16:32
arm
16:32
in
16:32
arm
16:32
to
16:33
make
16:33
sure
16:33
that
16:33
it
16:33
works
16:34
out
16:34
great.
16:34
If
16:35
you
16:36
have
16:36
a
16:37
designer
16:37
who
16:38
does
16:38
not
16:39
respect
16:40
the
16:40
contractor
16:41
or
16:41
their
16:41
subs,
16:42
because
16:42
these
16:43
guys
16:43
go
16:43
to
16:43
work
16:44
every
16:44
day
16:44
together.
16:45
The
16:45
contractor
16:46
feeds
16:46
skilled
16:47
subcontractors
16:48
every
16:49
month
16:50
to
16:50
do
16:50
the
16:50
right
16:51
thing,
16:52
and
16:52
those
16:52
subcontractors
16:53
feed
16:53
their
16:54
families
16:54
on
16:54
that.
16:55
So
16:55
it's
16:55
a
16:55
live
16:55
and
16:56
die
16:56
kind
16:56
of
16:56
thing.
16:57
But
16:57
if
16:57
you
16:57
have
16:58
a
16:58
designer
16:58
who
16:58
walks
16:59
on
16:59
that
16:59
job
16:59
site
17:00
and
17:00
they
17:01
speak
17:02
in
17:02
an
17:03
inappropriate
17:03
or
17:03
disrespectful
17:04
way
17:04
to
17:05
anyone,
17:06
I
17:06
would
17:06
run
17:07
far,
17:07
far,
17:07
far,
17:08
far
17:09
away
17:09
because
17:10
it's
17:10
going
17:10
to
17:10
cost
17:10
you
17:10
a
17:11
ton
17:11
of
17:11
money.
17:12
Errors
17:12
will
17:12
be
17:12
made.
17:13
People
17:13
won't
17:13
communicate
17:14
because
17:14
they
17:14
don't
17:15
like
17:15
to
17:15
be
17:15
talked
17:15
to.
17:16
Like
17:16
they're
17:16
nothing.
17:17
No
17:17
one
17:17
likes
17:17
that.
17:18
And
17:18
yeah,
17:19
you
17:19
can
17:19
tell
17:19
I
17:19
feel
17:19
very
17:19
strongly
17:20
about.
17:20
I
17:20
do,
17:21
too.
17:21
I
17:21
have
17:21
a
17:21
name
17:22
for
17:22
them,
17:22
too,
17:22
sometimes.
17:23
There's
17:23
the
17:23
superhero
17:24
designer,
17:25
there's
17:25
the
17:26
superhero
17:26
contractor.
17:27
And
17:28
what
17:28
I
17:28
mean
17:28
is
17:28
that
17:28
they're
17:29
the
17:29
ones
17:29
that
17:29
come
17:29
into
17:30
the
17:30
meeting,
17:30
and
17:31
it
17:31
could
17:31
be
17:31
the
17:31
designer
17:31
or
17:32
the
17:32
contractor,
17:32
could
17:32
be
17:33
either
17:33
one.
17:33
And
17:34
they
17:34
come
17:34
in
17:35
and
17:35
have
17:35
a
17:35
meeting
17:35
ANd
17:35
they
17:36
catch
17:36
an
17:36
error
17:36
and
17:36
they
17:36
go
17:37
back
17:37
to
17:37
the
17:37
homeowner
17:38
misses
17:38
SMith.
17:39
You
17:40
should
17:40
be
17:40
happy
17:40
I
17:40
was
17:41
there.
17:41
I
17:41
caught
17:41
designer
17:42
X
17:43
trying
17:43
to
17:43
do
17:43
this
17:44
that
17:44
would
17:44
have
17:44
cost
17:45
you
17:45
$10,000.
17:46
And
17:46
they
17:46
throw
17:46
the
17:47
other
17:47
person
17:48
under
17:48
the
17:48
bus
17:49
playing
17:49
superhero,
17:50
trying
17:50
to
17:51
build
17:51
their,
17:51
their
17:52
relationship
17:52
up
17:53
with
17:53
the
17:53
client
17:54
to
17:54
get
17:54
that
17:54
relationship
17:55
more
17:56
solid
17:56
than
17:56
it
17:56
was.
17:57
And
17:57
everyone
17:58
loses
17:58
when
17:58
you
17:59
have
17:59
that
17:59
superhero
17:59
in
18:00
the
18:00
room.
18:00
Well,
18:00
isn't
18:01
that
18:01
like
18:01
elementary
18:02
school?
18:02
Like,
18:02
being
18:02
a
18:02
tattletale?
18:03
It
18:04
is,
18:04
dude.
18:04
What
18:05
happened
18:05
to
18:05
adulting?
18:06
Right?
18:07
But
18:07
it
18:08
happens.
18:08
You
18:08
know,
18:08
it
18:09
happens.
18:09
And
18:09
you're
18:09
just
18:09
like,
18:10
are
18:10
we
18:10
doing
18:10
this?
18:11
Yeah.
18:12
Yes.
18:13
And
18:13
it's
18:13
just
18:13
so
18:14
sad.
18:14
I
18:15
had.
18:15
When
18:15
I.
18:15
When
18:15
I
18:16
first
18:16
graduated
18:17
Modesto
18:18
junior
18:19
college.
18:19
It's
18:19
community
18:20
college.
18:20
I
18:20
had
18:21
a
18:21
ba,
18:21
and
18:21
I
18:21
went
18:21
back
18:22
for
18:22
design.
18:23
And
18:23
my
18:23
very
18:24
first
18:24
big
18:24
job
18:25
out
18:25
of
18:25
there,
18:26
I
18:27
had
18:27
the
18:27
opportunity
18:28
to
18:28
work
18:28
with
18:28
a
18:28
contractor.
18:29
He
18:29
was
18:29
like
18:29
a
18:29
wild
18:30
west
18:30
guy,
18:31
way
18:31
out
18:31
in
18:32
the
18:32
middle
18:32
of
18:33
farmland,
18:33
and
18:33
he.
18:34
This
18:34
is.
18:35
It
18:35
was
18:35
wild
18:36
west,
18:36
okay.
18:37
He
18:37
put,
18:37
like,
18:37
a
18:38
shipping
18:38
container
18:38
in
18:39
front
18:39
of
18:39
the
18:39
house
18:40
and
18:41
design
18:41
as
18:42
he
18:42
built
18:43
just
18:43
to.
18:43
And
18:43
so
18:44
I
18:44
was
18:44
a
18:44
threat.
18:45
I
18:45
wasn't
18:45
a
18:46
threat,
18:46
but
18:46
he
18:46
thought
18:47
I
18:47
was
18:47
a
18:47
threat.
18:47
Yeah.
18:48
It
18:49
was
18:49
really
18:49
hard
18:50
because
18:50
I
18:50
had
18:50
no
18:51
confidence.
18:52
And
18:52
finally
18:53
I
18:53
just
18:53
said,
18:53
I
18:53
would
18:54
never
18:54
talk
18:54
to
18:54
you
18:54
like
18:55
that.
18:55
I
18:55
wonder
18:56
why
18:56
you
18:56
think
18:56
you
18:56
can
18:56
talk
18:57
to
18:57
me
18:57
like
18:57
that.
18:58
I
18:58
think
18:59
we
18:59
need
18:59
a
18:59
sidebar.
19:00
And
19:00
he's
19:00
like,
19:01
sidebar?
19:02
I
19:02
said,
19:02
yeah,
19:03
from
19:03
now
19:03
on,
19:04
if
19:04
I'm
19:04
doing
19:05
something
19:05
and
19:05
you
19:05
don't
19:05
like
19:06
it,
19:06
obviously,
19:07
I
19:07
don't
19:07
want
19:07
to
19:08
frustrate
19:08
you
19:09
or
19:09
any
19:09
of
19:09
your
19:09
team.
19:10
Just
19:10
say,
19:10
hey,
19:11
wendy,
19:11
can
19:11
I
19:11
talk
19:11
to
19:11
you
19:12
about
19:12
this
19:12
thing?
19:12
And
19:13
go
19:13
like
19:13
this?
19:13
And
19:14
I'll
19:14
follow
19:14
you
19:14
over
19:15
there,
19:15
and
19:15
you
19:15
can
19:16
tell
19:16
me
19:17
what
19:17
you
19:17
think
19:17
or
19:17
what
19:18
you
19:18
need
19:18
or
19:18
if
19:18
I'm
19:19
doing
19:19
it
19:19
wrong
19:19
or
19:20
whatever,
19:20
but
19:21
have
19:21
some
19:21
compassion.
19:22
And
19:22
it
19:22
was
19:22
really
19:23
neat,
19:23
actually,
19:24
because
19:24
we
19:25
ended
19:25
up
19:25
being
19:25
really
19:25
good
19:26
friends.
19:26
And
19:26
I've
19:26
gotten
19:27
to
19:27
do
19:27
some
19:27
really
19:28
incredible
19:28
work
19:28
with
19:29
him.
19:29
But
19:29
I.
19:30
It
19:30
was
19:30
very
19:30
tough
19:31
going
19:31
in
19:31
the
19:31
beginning,
19:32
very
19:33
struggle.
19:34
I
19:35
had
19:35
a
19:35
contractor
19:35
that
19:36
I
19:36
absolutely
19:36
loved.
19:37
I
19:37
would
19:37
do
19:37
a
19:37
project
19:38
tomorrow
19:38
with
19:38
him.
19:39
We
19:39
still
19:39
keep
19:39
in
19:40
contact,
19:40
even
19:40
though
19:40
I'm
19:40
not
19:40
doing
19:41
projects
19:41
like
19:41
that
19:41
anymore,
19:42
but,
19:42
like,
19:43
something
19:43
would
19:43
be
19:43
damaged
19:44
or
19:44
something
19:44
would
19:44
get
19:44
messed
19:45
up,
19:45
like
19:45
a
19:45
cabinet
19:45
door.
19:46
And
19:46
he
19:46
would.
19:47
He
19:47
would
19:47
send
19:47
me
19:48
a
19:48
text
19:48
and
19:48
go,
19:48
hey.
19:49
I
19:49
slid
19:49
the
19:50
cabinet
19:50
door
19:50
in
19:51
the
19:51
back
19:51
of
19:51
my
19:51
truck
19:52
when
19:52
the
19:52
homeowner
19:52
wasn't
19:53
looking.
19:53
It's
19:54
damaged.
19:54
Can
19:54
you
19:54
get
19:55
me
19:55
another
19:55
one?
19:56
And
19:56
he
19:56
was
19:56
the
19:56
guy
19:57
that
19:57
was
19:57
protecting
19:57
the
19:58
homeowner
19:59
from
19:59
any
20:00
issues
20:00
that
20:00
we
20:01
already
20:01
had
20:01
handled
20:02
but
20:02
didn't
20:02
need
20:02
to
20:02
drag
20:03
them
20:03
through
20:03
the
20:03
mud
20:03
because
20:04
it
20:05
wasn't
20:05
a
20:05
decision.
20:05
It
20:06
wasn't
20:06
something
20:06
that
20:06
was
20:07
going
20:07
to
20:08
change
20:08
the
20:09
eta
20:09
of
20:09
the
20:10
job
20:10
site,
20:10
but
20:10
he
20:10
had
20:11
it
20:11
managed,
20:11
and
20:11
his
20:12
job
20:12
was
20:12
to
20:12
just
20:12
keep
20:13
it
20:13
quiet.
20:13
Going
20:14
up.
20:14
That
20:14
door's
20:15
missing.
20:15
We
20:15
have
20:15
another
20:16
one
20:16
coming.
20:16
So
20:17
they
20:17
wouldn't
20:17
be
20:17
looking
20:17
at
20:18
a
20:18
damaged
20:18
door
20:18
that
20:18
had
20:19
a
20:19
break
20:19
or
20:19
a
20:19
crack,
20:20
wondering,
20:21
am
20:21
I
20:21
going
20:21
to
20:21
do
20:21
this?
20:22
He
20:22
would
20:22
just
20:22
go
20:22
in
20:23
and
20:23
make
20:23
it
20:23
so
20:24
smooth
20:24
of
20:24
a
20:24
process.
20:25
His
20:26
guys
20:26
would
20:26
always
20:26
go,
20:27
oops,
20:28
lets
20:28
get
20:28
that
20:28
outside
20:29
real
20:29
quick
20:29
so
20:29
we
20:29
dont
20:29
get
20:30
anybody
20:30
upset.
20:31
And
20:31
then
20:31
we
20:31
could
20:31
handle
20:32
it
20:32
as
20:32
professionals.
20:33
And
20:33
nobody
20:33
was
20:34
getting
20:34
all
20:34
worked
20:34
up
20:35
over
20:35
a
20:35
lot
20:36
of
20:36
wasted
20:36
energy.
20:37
Yeah.
20:38
Again,
20:38
its
20:39
a
20:39
lot
20:39
of
20:39
money.
20:40
And
20:40
so
20:40
if
20:40
a
20:41
client
20:41
sees
20:41
an
20:41
error
20:42
on
20:42
the
20:42
job,
20:43
they
20:44
just
20:44
hone
20:45
in
20:45
on
20:45
that
20:46
instead
20:46
of
20:46
realizing,
20:47
oh,
20:47
wait,
20:48
this
20:48
is
20:48
a
20:48
great
20:48
team
20:49
and
20:49
theyve
20:49
got
20:49
me.
20:50
And
20:50
when
20:50
they
20:51
leave,
20:51
it
20:51
will
20:51
be
20:52
perfect
20:52
because
20:52
it
20:53
will.
20:53
But
20:54
in
20:54
the
20:54
moment,
20:55
it
20:55
just
20:55
degrades
20:56
the
20:57
feeling
20:57
of
20:58
trust
20:59
in
20:59
the
21:00
team.
21:00
And
21:01
that
21:01
isn't
21:02
good
21:02
because
21:03
it's
21:04
not
21:04
a
21:04
real
21:05
thing
21:05
either.
21:05
It's
21:05
just
21:06
a
21:06
construct
21:06
of
21:07
that
21:07
moment
21:07
in
21:07
time
21:08
when
21:08
you
21:08
see
21:09
an
21:09
error
21:09
or
21:10
a
21:10
flaw.
21:11
You're
21:11
listening
21:11
to
21:11
around
21:12
the
21:12
house
21:12
and
21:12
we're
21:13
talking
21:13
with
21:13
interior
21:13
designer
21:14
Wendy
21:15
Glaister.
21:15
Now
21:16
let's
21:16
get
21:16
back
21:16
to
21:16
the
21:16
conversation.
22:29
Welcome
22:30
back
22:30
to
22:30
the
22:30
around
22:30
the
22:30
house
22:30
show,
22:31
the
22:31
next
22:31
generation
22:32
of
22:32
home
22:32
improvement.
22:33
Thanks
22:33
for
22:33
joining
22:33
me
22:33
today.
22:34
We
22:34
are
22:34
brought
22:35
to
22:35
you
22:35
by
22:35
our
22:35
friends
22:36
over
22:36
at
22:36
Monument
22:36
Grills
22:37
to
22:37
find
22:37
out
22:37
more
22:38
about
22:38
them.
22:38
And
22:39
for
22:39
great
22:39
grills
22:40
under
22:40
$900,
22:41
who
22:42
doesn't
22:42
like
22:42
quality
22:43
and
22:43
savings,
22:43
head
22:44
to
22:44
monumentgrills.com.
22:47
now
22:47
let's
22:47
get
22:47
back
22:47
to
22:48
our
22:48
conversation
22:48
here
22:49
with
22:49
Wendy
22:49
Glaser
22:50
from
22:50
Wendy
22:50
Glaser
22:51
interiors.
22:51
And
22:51
we're
22:52
talking
22:52
how
22:53
to
22:53
hire
22:53
the
22:53
right
22:54
interior
22:54
designer.
22:55
Yeah,
22:55
it's,
22:56
again,
22:56
it's
22:57
a
22:57
lot
22:57
of
22:57
money.
22:58
And
22:58
so
22:58
if
22:58
a
22:59
client
22:59
sees
22:59
an
22:59
error
23:00
on
23:00
the
23:00
job,
23:01
that's,
23:02
they
23:02
just
23:02
hone
23:03
in
23:03
on
23:03
that
23:04
instead
23:04
of
23:04
realizing,
23:05
oh,
23:05
wait,
23:06
this
23:06
is
23:06
a
23:06
great
23:06
team
23:07
and
23:07
they've
23:07
got
23:07
me.
23:08
And
23:08
when
23:08
they
23:09
leave,
23:09
it
23:09
will
23:09
be
23:10
perfect
23:10
because
23:10
it
23:11
will.
23:11
But
23:12
in
23:12
the
23:12
moment,
23:13
it
23:13
just
23:13
degrades
23:14
the
23:15
feeling
23:15
of
23:16
trust
23:17
in
23:17
the
23:18
team.
23:18
And
23:19
that
23:19
isn't
23:20
good
23:20
because
23:21
it's
23:22
not
23:22
a
23:22
real
23:23
thing
23:23
either.
23:23
It's
23:23
just
23:24
a
23:24
construct
23:24
of
23:25
that
23:25
moment
23:25
in
23:25
time
23:26
when
23:26
you
23:26
see
23:27
an
23:27
error
23:27
or
23:28
a
23:28
flaw
23:29
that
23:29
will
23:29
absolutely
23:30
be
23:30
corrected.
23:31
So
23:31
it's
23:31
nice
23:31
to
23:31
have
23:32
a
23:32
friend
23:32
looking
23:32
out
23:33
for
23:33
you,
23:33
for
23:33
sure.
23:34
But
23:34
I
23:34
think
23:35
part
23:35
of
23:35
being
23:35
a
23:35
great
23:36
designer
23:36
is
23:36
also
23:37
the
23:39
manage
23:39
of
23:39
emotions
23:40
of
23:40
the
23:40
job
23:40
site
23:41
as
23:41
much
23:41
as
23:41
the
23:41
design.
23:42
Right.
23:42
Because
23:43
you're
23:43
trying
23:44
to
23:44
make
23:44
sure
23:44
that
23:44
the
23:45
client
23:45
and
23:45
everybody's
23:45
working
23:46
together,
23:47
there's
23:47
a
23:47
lot
23:48
going
23:48
on
23:48
and
23:49
managing
23:49
expectations
23:50
as
23:51
well
23:51
as
23:51
the
23:51
entire
23:52
project.
23:53
Yes.
23:53
My
23:54
big
23:54
joke
23:54
is
23:55
when
23:55
I'm
23:55
done
23:56
with
23:56
this
23:56
profession,
23:57
and
23:57
I
23:57
don't
23:58
know
23:58
when
23:58
that
23:58
will
23:58
be
23:58
because
23:59
I
23:59
love
23:59
doing
23:59
it
23:59
and
23:59
I
24:00
want
24:00
to
24:00
keep
24:00
working.
24:01
But
24:02
I
24:02
could
24:02
be
24:02
the
24:02
ambassador
24:03
for
24:03
the
24:03
United
24:03
States
24:04
to
24:04
the
24:04
UN
24:05
because
24:05
you
24:06
have,
24:07
you
24:07
have
24:07
to
24:07
be
24:08
so
24:08
careful,
24:09
right?
24:09
I
24:09
mean,
24:09
I
24:10
know
24:10
you
24:10
know
24:10
this.
24:10
And
24:11
the
24:11
way
24:11
you
24:11
come
24:12
off
24:12
and
24:12
the
24:12
way
24:12
you
24:12
present
24:13
yourself
24:13
and
24:13
the
24:13
way
24:14
you.
24:14
Your
24:15
face
24:15
looks
24:16
when
24:17
you
24:17
receive
24:17
news
24:18
that
24:18
you
24:18
may
24:18
or
24:18
may
24:18
not
24:19
love.
24:19
And
24:20
I
24:20
always
24:20
joke
24:20
with
24:20
clients,
24:21
like,
24:21
there's
24:21
not
24:21
enough
24:22
Botox
24:22
in
24:22
the
24:22
world
24:23
to
24:23
handle
24:23
this
24:23
one,
24:24
because
24:24
it
24:25
matters.
24:25
It
24:25
matters.
24:26
And
24:26
people
24:27
believe
24:27
90%
24:28
of
24:28
communication
24:29
is
24:29
nonverbal.
24:30
That's
24:31
the
24:31
data,
24:31
and
24:32
you
24:32
have
24:32
to
24:33
really
24:33
be
24:33
composed.
24:34
I'm
24:34
a.
24:34
I'm
24:35
very
24:35
bad
24:35
at
24:35
poker,
24:36
but
24:36
I'm
24:36
much
24:37
better
24:37
on
24:37
the
24:37
job
24:37
site.
24:38
It's
24:39
just.
24:39
Yeah,
24:40
and
24:40
then
24:41
if
24:41
a
24:41
client
24:41
gets
24:42
upset
24:42
and
24:43
you
24:43
need
24:43
to
24:43
figure
24:44
out
24:44
how
24:44
to
24:44
calm
24:44
them
24:45
down
24:45
or.
24:46
Because
24:47
when
24:47
you're.
24:48
When
24:48
you're
24:48
doing
24:48
someone's
24:49
home
24:49
in
24:49
particular,
24:50
we're
24:50
talking
24:51
residential.
24:52
There's
24:52
upheaval
24:53
if
24:54
they're
24:54
in
24:54
the
24:54
space
24:55
while
24:55
you're
24:55
doing
24:55
the
24:56
work.
24:56
But
24:57
life
24:57
is
24:58
very
24:58
difficult.
24:59
There
24:59
are
24:59
highlights,
25:00
and
25:00
it
25:00
can
25:00
be
25:01
fun,
25:01
and
25:01
there's
25:02
joyous
25:02
things
25:03
to
25:04
appreciate
25:04
about
25:05
it.
25:05
But
25:05
on
25:06
balance,
25:06
you're
25:07
going
25:07
to
25:07
have
25:07
challenges
25:08
almost
25:09
every
25:09
day
25:09
of
25:09
your
25:09
life,
25:10
greater
25:11
or
25:11
lesser.
25:12
And
25:12
when
25:13
that
25:13
kind
25:14
of
25:14
life
25:14
pressure
25:15
comes
25:16
into
25:16
a
25:16
home
25:17
that's
25:17
being
25:17
renovated,
25:18
emotions
25:19
can
25:19
be
25:19
very
25:20
high
25:20
and
25:21
sometimes
25:21
volatile,
25:22
and
25:23
especially
25:24
depending
25:24
on
25:24
the
25:25
client
25:25
personality.
25:26
Some
25:26
are
25:26
more
25:26
combative.
25:28
Some
25:29
feel
25:29
like,
25:30
I
25:31
had
25:31
this
25:31
one
25:31
client,
25:32
and
25:33
something
25:33
must
25:34
have
25:34
happened
25:34
when
25:35
she
25:35
was
25:35
little,
25:36
because
25:37
anytime
25:37
she
25:38
feels
25:38
like
25:38
a
25:39
choice,
25:40
either
25:40
hasn't
25:41
been
25:41
offered
25:41
to
25:41
her
25:41
that
25:42
should
25:42
have
25:42
been,
25:43
or
25:44
a
25:44
decision
25:45
is
25:45
being
25:45
made
25:46
without
25:47
her
25:48
complete
25:49
involvement.
25:50
She.
25:51
You
25:51
can
25:52
see
25:52
her,
25:52
like,
25:53
fast.
25:54
The
25:54
smoke
25:55
and
25:55
the
25:56
anger,
25:56
and
25:57
just
25:57
like
25:57
this,
25:58
and
25:58
you
25:58
just.
25:59
And
25:59
again,
26:00
it's
26:00
gonna
26:00
be
26:00
perfect
26:01
when
26:01
we're
26:01
gone.
26:02
I
26:02
am
26:02
not
26:03
gonna
26:03
let
26:03
someone
26:03
fail
26:04
you
26:04
in
26:05
the
26:05
moment.
26:05
It's
26:06
just.
26:06
Oh,
26:07
very
26:07
hard.
26:08
Very,
26:08
very
26:08
hard.
26:09
I
26:09
had
26:10
one
26:10
that
26:10
was
26:10
so
26:11
bad,
26:11
and
26:11
I'm
26:11
gonna
26:11
make
26:12
sure
26:12
not
26:12
even
26:12
say
26:12
the
26:13
city
26:13
and
26:13
state
26:14
or
26:14
anything
26:14
on
26:14
this
26:14
where
26:15
it
26:15
was,
26:15
because
26:16
this
26:16
is
26:17
how
26:17
bad
26:17
this
26:17
one
26:17
was.
26:18
I
26:18
was
26:18
literally
26:19
doing
26:19
the
26:19
walk
26:19
through.
26:20
Cabinets
26:20
were
26:20
being
26:20
installed.
26:21
Walls
26:22
were
26:22
being
26:22
painted.
26:23
Husband
26:23
and
26:24
wife.
26:24
And
26:25
we
26:25
walk
26:25
into
26:25
the
26:25
laundry
26:26
room.
26:26
The
26:26
husband
26:27
had
26:27
just
26:27
made
26:28
changes
26:28
right
26:28
before
26:29
the
26:29
cabinet
26:29
order
26:29
was
26:30
placed
26:30
and
26:31
had
26:31
worked
26:31
with
26:31
the
26:31
contractor
26:32
to
26:32
make
26:32
some
26:32
changes
26:33
in
26:33
there.
26:34
And
26:36
she
26:36
comes
26:36
in,
26:37
hadn't
26:37
seen
26:37
it,
26:38
is
26:38
instantly
26:39
mad,
26:39
and
26:40
he
26:40
goes,
26:40
isn't
26:40
it
26:40
beautiful?
26:40
I
26:41
made
26:41
some
26:41
changes,
26:42
and
26:42
I
26:42
watched
26:42
her
26:42
give
26:43
him
26:43
a
26:43
right
26:43
hook
26:44
and
26:44
a
26:44
left
26:44
jab
26:45
at
26:45
the.
26:46
At
26:46
the
26:46
meeting.
26:47
And
26:47
I'm
26:47
like,
26:47
guys,
26:48
I
26:48
got
26:48
to
26:48
go,
26:48
because
26:49
I'm
26:49
going
26:49
to
26:49
have
26:49
to
26:49
testify
26:50
in
26:50
court
26:51
or
26:51
call
26:51
the
26:52
police.
26:52
And
26:52
I'm
26:52
at.
26:53
And
26:53
I
26:53
called
26:53
the
26:53
meeting,
26:54
and
26:54
it's
26:54
like,
26:54
I
26:55
rarely
26:55
have
26:55
I
26:56
ever
26:56
had
26:56
that
26:56
happen.
26:57
But
26:57
I
26:57
was
26:57
like,
26:57
I'm
26:57
gonna
26:58
have
26:58
to
26:58
call
26:58
the
26:58
authorities
26:59
here
26:59
in
26:59
a
26:59
minute
26:59
because
27:00
I'm
27:01
not
27:01
sticking
27:01
around
27:01
to
27:01
watch
27:02
felonies,
27:02
guys.
27:02
I'm
27:02
out
27:03
of
27:03
here.
27:03
But
27:04
that
27:04
was
27:04
one
27:04
of
27:04
those,
27:04
and
27:05
that's
27:05
one
27:05
thing
27:05
I
27:06
learned
27:06
in
27:06
my
27:06
years
27:06
of
27:06
design,
27:07
that
27:07
I
27:07
learned,
27:07
at
27:07
least,
27:08
is
27:08
whatever
27:09
personal
27:10
trauma
27:10
they're
27:10
going
27:11
through
27:12
at
27:12
that
27:12
point
27:12
of
27:12
their
27:13
life
27:13
is
27:13
going
27:14
to
27:14
be
27:15
two
27:15
x
27:16
five
27:16
x
27:16
ten
27:16
x
27:17
of
27:17
whatever
27:17
that
27:17
is
27:18
because
27:18
of
27:18
the
27:18
stress
27:19
of
27:19
a
27:19
yemenite
27:20
remodel,
27:20
new
27:20
build,
27:21
or
27:21
whatever
27:21
they're
27:21
doing,
27:22
it's
27:22
going
27:22
to
27:22
get
27:23
amplified.
27:24
Yeah.
27:24
People
27:24
really
27:24
don't
27:25
like
27:25
change,
27:25
and
27:26
they
27:26
don't
27:26
like
27:26
upheaval,
27:27
and
27:27
they
27:28
don't
27:28
like.
27:28
And
27:29
I
27:29
don't
27:29
like
27:29
it
27:29
either.
27:30
I
27:30
had
27:30
all
27:31
new
27:31
floor
27:31
put
27:31
in
27:32
two
27:32
years
27:33
ago.
27:33
Oh,
27:33
my
27:33
gosh.
27:34
It
27:34
was
27:34
miserable.
27:35
And
27:35
it
27:35
was
27:35
great
27:36
reminder,
27:36
you
27:36
know,
27:37
what
27:37
my
27:37
clients
27:37
are
27:38
going
27:38
through.
27:38
So
27:39
now
27:39
I'm
27:39
trying
27:40
every
27:41
year,
27:41
every
27:42
other
27:42
year
27:42
to
27:42
just
27:42
do
27:43
something
27:43
so
27:44
that
27:44
it
27:44
stays
27:44
fresh
27:45
and
27:45
I
27:45
stay
27:46
respectful
27:47
of
27:47
what
27:47
people
27:48
go
27:48
through
27:48
because
27:48
it's
27:49
a
27:49
so
27:50
hard.
27:51
Even
27:51
if
27:51
you're
27:51
not
27:51
living
27:52
in
27:52
it,
27:52
you
27:52
still
27:52
see
27:53
it
27:53
and
27:55
the
27:55
job
27:55
site
27:56
one
27:56
day
27:56
and
27:56
there's
27:57
nobody
27:57
working
27:57
there,
27:58
and
27:58
you
27:58
fall
27:58
apart
27:59
because
28:01
there's
28:01
a
28:01
lot
28:02
involved.
28:03
There
28:03
is,
28:03
for
28:04
sure.
28:04
I
28:04
wanted
28:05
to
28:05
ask
28:05
you,
28:05
what's
28:05
your
28:05
take
28:06
on
28:06
how
28:06
designers
28:07
bill,
28:08
and
28:09
how
28:09
the
28:09
project
28:10
goes?
28:10
Do
28:10
you
28:10
have
28:10
any
28:11
favorite
28:11
ways
28:11
of
28:11
doing
28:12
that,
28:12
or
28:12
is
28:12
there
28:13
anything
28:13
that
28:13
people
28:13
should
28:14
watch
28:14
out
28:14
for,
28:14
at
28:14
least
28:15
ask
28:15
questions
28:15
about?
28:16
If
28:17
so,
28:17
in
28:17
the
28:17
design
28:18
community,
28:19
I've
28:20
noticed
28:20
there
28:21
are
28:21
two
28:22
camps
28:23
and
28:23
how
28:23
you
28:23
should
28:24
build,
28:24
and
28:25
all
28:25
the
28:25
coaches
28:27
telling
28:27
people
28:27
how
28:28
to
28:28
be
28:28
good
28:28
designers
28:28
and
28:29
how
28:29
to
28:29
run
28:29
good
28:29
businesses
28:30
and
28:30
how
28:31
to
28:31
do
28:31
this
28:31
and
28:31
that.
28:32
They
28:32
are
28:33
very
28:33
judgmental.
28:35
There
28:35
wasn't
28:35
a
28:35
good
28:36
un
28:36
word
28:36
for
28:36
that
28:36
one,
28:36
Eric.
28:37
No,
28:37
there's
28:38
not.
28:38
Not
28:38
that
28:38
we
28:38
can
28:38
use
28:39
on
28:39
the
28:39
radio.
28:40
So
28:41
some.
28:42
Some
28:42
designers
28:43
will
28:43
bill
28:43
by
28:43
the
28:44
hour,
28:44
and
28:45
some
28:45
designers
28:46
will
28:46
bill
28:46
by
28:46
the
28:46
project.
28:47
The
28:48
designers
28:48
who
28:48
bill
28:49
by
28:49
the
28:49
hour,
28:50
if
28:50
they're
28:50
seasoned,
28:51
they
28:51
know
28:52
approximately
28:53
what
28:54
it
28:54
will
28:54
cost
28:55
in
28:55
terms
28:55
of
28:56
their
28:56
fees
28:56
to
28:57
design
28:57
a
28:57
kitchen,
28:58
to
28:58
design
28:59
a
28:59
master
28:59
bath,
29:00
to
29:00
do
29:00
a
29:01
whole
29:01
house,
29:01
get
29:01
job
29:02
renovation
29:02
based
29:03
on
29:03
square
29:03
footage
29:04
and
29:04
the
29:04
level
29:04
of
29:04
finishes,
29:05
they'll
29:06
know.
29:07
But
29:08
that's
29:08
one
29:08
way.
29:09
Another
29:09
way
29:09
is
29:10
by
29:10
the
29:10
project,
29:11
and
29:12
it's
29:12
like
29:13
the
29:13
hourly
29:14
way
29:14
because
29:14
they've
29:15
done
29:15
it
29:15
long
29:15
enough,
29:16
or
29:16
they've
29:16
been
29:16
coached
29:17
with
29:18
a
29:18
very
29:18
aggressive
29:19
opinion
29:20
about
29:21
what
29:21
you
29:22
should
29:22
be
29:22
making
29:23
for
29:24
this
29:24
or
29:24
that
29:24
or
29:25
the
29:25
other.
29:25
I
29:25
bill
29:26
by
29:26
the
29:26
hour
29:27
because
29:27
every
29:27
client
29:28
is
29:28
different
29:28
and
29:29
their
29:29
decision
29:29
making
29:30
processes
29:30
are
29:31
different
29:31
and
29:31
their
29:32
communication
29:33
styles
29:34
are
29:34
different.
29:35
It's
29:35
just
29:35
true.
29:36
Everybody's
29:36
different.
29:37
That's
29:37
my
29:37
favorite
29:38
way
29:38
as
29:38
well.
29:39
And
29:39
that's
29:39
where
29:39
I
29:40
jump
29:40
on
29:40
the
29:40
camp,
29:40
because
29:41
I
29:41
always
29:41
look
29:41
at
29:41
it
29:41
and
29:41
say,
29:42
the
29:43
person
29:43
that's
29:43
really
29:44
good
29:44
as
29:44
a
29:44
homeowner
29:45
making
29:45
decisions
29:46
shouldn't
29:47
have
29:47
to
29:47
pay
29:47
the
29:48
price
29:48
for
29:48
the
29:48
other
29:49
person.
29:49
That
29:49
went
29:49
through
29:49
twelve
29:50
renovation,
29:50
twelve
29:51
revisions
29:52
of
29:52
the
29:53
plan
29:53
and
29:53
went
29:53
back
29:54
to
29:54
revision
29:54
one
29:54
at
29:54
the
29:55
end.
29:55
They
29:55
shouldn't
29:56
pay
29:56
the
29:56
penalty
29:56
of
29:57
them
29:57
in
29:58
the
29:58
average
29:58
price.
29:59
No,
29:59
it
29:59
just
30:00
seems
30:00
more
30:00
fair.
30:01
And
30:01
the
30:02
way
30:02
I
30:02
do
30:02
my
30:02
billing,
30:03
too,
30:03
it's
30:03
almost
30:04
probably
30:04
feels
30:05
excessive
30:05
to
30:06
some
30:06
clients,
30:06
but
30:06
it's
30:07
almost
30:07
like
30:07
getting
30:07
a
30:07
statement
30:08
from
30:08
your
30:08
attorney
30:09
every
30:09
single.
30:10
And
30:10
it's
30:11
like
30:11
in
30:11
15
30:11
minutes
30:12
increments,
30:13
everything
30:13
is
30:13
accounted
30:14
for
30:14
and
30:14
then
30:15
you
30:15
get
30:15
an
30:15
invoice
30:16
every
30:16
30
30:16
days.
30:17
And
30:17
we
30:18
use
30:18
house
30:18
pro
30:18
and
30:19
it
30:19
goes
30:19
straight
30:20
to
30:20
their
30:20
email
30:21
inbox.
30:21
And
30:21
if
30:22
they
30:22
want,
30:22
they
30:22
can
30:22
pay
30:22
online
30:23
or
30:24
they
30:24
can
30:24
send
30:24
a
30:24
check,
30:25
whatever's
30:25
easier
30:25
for
30:26
them.
30:26
But
30:26
it's
30:27
just
30:27
more
30:28
consistent
30:28
that
30:29
way
30:29
for
30:30
me.
30:30
I
30:31
just.
30:31
I
30:31
was
30:31
never
30:32
really
30:32
comfortable
30:32
with
30:32
by
30:33
the
30:33
project.
30:33
And
30:34
a
30:34
lot
30:34
of
30:34
designers
30:35
also
30:35
make
30:36
money
30:36
by
30:37
purchasing
30:38
everything
30:38
themselves
30:39
with
30:40
their
30:40
designer
30:41
discount,
30:41
putting
30:42
the
30:42
markup
30:43
in
30:43
and
30:44
selling
30:45
it
30:45
to
30:45
the
30:45
client
30:46
to
30:46
be
30:47
installed
30:47
in
30:47
the
30:47
home.
30:48
I
30:48
do
30:49
not
30:49
do
30:49
that.
30:50
I
30:50
don't
30:50
either.
30:51
You
30:51
and
30:51
I
30:51
are
30:52
the
30:52
same
30:52
page
30:52
here.
30:53
When
30:53
I
30:53
was
30:54
just.
30:54
And
30:55
I
30:55
didn't
30:55
know
30:55
anything,
30:56
this
30:56
wonderful
30:57
lady,
30:57
Mary
30:58
Hale
30:58
at
30:58
Pedrosian's
30:59
Modesto,
31:00
was
31:01
so
31:01
nice
31:01
to
31:02
me.
31:02
And
31:02
she
31:02
spent
31:03
a
31:03
lot
31:03
of
31:03
time
31:03
with
31:04
me,
31:04
helping
31:04
me
31:04
figure
31:05
things
31:05
out,
31:06
because
31:06
I
31:06
didn't
31:06
even
31:06
know
31:07
what
31:07
I
31:07
didn't
31:07
know.
31:07
But
31:08
one
31:08
thing
31:08
she
31:08
said
31:08
was
31:08
really
31:09
important.
31:09
Wendy,
31:10
do
31:10
not
31:11
buy
31:11
the
31:11
tile
31:12
in
31:12
the
31:12
slabs.
31:13
Let
31:13
the
31:13
tile
31:14
sitter
31:14
by
31:14
the
31:14
tile.
31:15
Let
31:15
the
31:15
slab
31:16
fabricator
31:16
buy
31:17
the
31:17
slabs.
31:18
You
31:18
don't
31:18
want
31:18
to
31:18
be
31:19
taking
31:19
food
31:19
out
31:19
of
31:19
their
31:20
kids
31:20
mouths.
31:21
That's
31:21
how
31:21
you
31:21
form
31:22
relationships.
31:23
So
31:23
I
31:24
took
31:24
the
31:24
advice
31:24
and
31:25
that's
31:25
what
31:25
I've
31:25
done.
31:26
Clients
31:27
buy
31:27
plumbing
31:28
direct
31:28
from
31:29
our
31:29
local
31:30
plumbing
31:31
expert,
31:32
Sean,
31:32
that
31:32
we
31:32
just
31:32
love.
31:33
At
31:33
Abe's,
31:33
it's
31:33
his
31:34
little
31:34
family
31:34
business.
31:35
He
31:36
answers
31:36
the
31:36
phone.
31:37
If
31:37
I
31:37
need
31:37
help,
31:38
it's
31:38
great.
31:39
They
31:39
buy
31:39
their
31:40
lighting
31:40
from
31:40
our
31:41
local
31:41
store
31:41
at
31:41
Phillips
31:42
lighting
31:42
home.
31:43
And
31:43
Carrie
31:44
and
31:44
her
31:44
expert
31:45
staff
31:45
know
31:45
all
31:46
about
31:46
it.
31:46
So
31:46
if
31:47
something
31:47
doesn't
31:48
come
31:48
the
31:48
right
31:48
way,
31:49
they
31:49
send
31:49
it
31:49
back
31:50
and
31:50
they
31:50
handle
31:50
it.
31:50
They
31:51
warehouse
31:51
it
31:51
for
31:52
us
31:52
till
31:52
it
31:52
has
31:52
to
31:52
go
31:53
in.
31:53
Same
31:54
with
31:54
flooring,
31:55
same
31:55
with
31:55
tile.
31:56
Pacific
31:57
shores
31:57
bar
31:57
slabs.
31:58
It's
31:58
just
31:58
we
31:59
have
31:59
a
31:59
team.
32:00
A
32:00
rising
32:01
tide
32:01
lifts
32:01
all
32:02
boats.
32:03
Being
32:03
greedy
32:04
gets
32:05
you
32:05
nothing
32:06
round
32:06
the
32:06
house.
32:06
We'll
32:06
be
32:06
right
32:07
back
32:07
with
32:07
Wendy
32:07
Glaister,
32:08
and
32:08
we'll
32:08
talk
32:08
more
32:09
about
32:09
interior
32:09
design
32:10
right
32:10
after
32:11
these
32:11
important
32:11
messages.
32:12
Don't
32:12
go
32:12
anywhere.
33:50
Welcome
33:50
back
33:51
to
33:51
the
33:51
around
33:51
the
33:51
house
33:51
show,
33:51
the
33:52
next
33:52
generation
33:52
of
33:52
home
33:53
improvement.
33:53
Thanks
33:53
for
33:53
joining
33:54
me
33:54
today.
33:54
To
33:55
find
33:55
out
33:55
more
33:55
about
33:55
us,
33:56
head
33:56
over
33:56
to
33:56
aroundthehouseonline.com
33:59
and
33:59
you
33:59
can
33:59
send
33:59
us
33:59
a
34:00
message.
34:00
Now
34:00
let's
34:00
get
34:01
back
34:01
to
34:01
our
34:01
conversation
34:02
with
34:02
wendy
34:02
Glaister
34:03
from
34:03
wendy
34:04
glaister
34:04
interiors
34:05
about
34:05
how
34:05
to
34:05
hire
34:06
the
34:06
right
34:06
interior
34:07
designer.
34:07
Sometimes
34:08
people
34:09
don't
34:09
have
34:09
any
34:09
grace
34:10
at
34:10
all,
34:11
for
34:11
whatever
34:11
reason,
34:12
and
34:12
no
34:13
job
34:14
is
34:14
going
34:14
to
34:15
be
34:15
perfect.
34:15
It
34:16
will
34:16
never
34:16
happen.
34:16
There
34:17
will
34:17
always
34:18
be
34:18
something
34:18
that
34:18
happens
34:19
on
34:19
a
34:19
project.
34:20
And
34:20
some
34:21
people
34:21
are
34:21
gracious,
34:22
and
34:22
some
34:22
people
34:22
just
34:23
want
34:23
to.
34:25
It's
34:26
satisfying
34:27
to
34:27
them
34:27
to
34:27
do
34:27
that.
34:28
And
34:28
I
34:28
think
34:29
that's
34:29
sad.
34:29
And
34:30
I'm
34:30
sorry
34:31
for
34:31
whatever
34:31
happened
34:32
in
34:32
their
34:32
life
34:32
that
34:33
they
34:33
thought
34:34
that
34:34
would
34:34
be
34:34
a
34:34
great
34:34
way
34:35
to
34:35
approach
34:36
everyday
34:36
living.
34:37
But
34:38
there
34:38
are
34:38
those
34:39
people,
34:39
and
34:39
so
34:39
you
34:39
can't.
34:40
I
34:40
totally
34:41
agree
34:41
with
34:41
you.
34:41
You
34:41
can't
34:42
base
34:43
your
34:44
total
34:44
understanding
34:45
of
34:45
a
34:45
human
34:46
being
34:46
by
34:47
one
34:47
bad
34:48
review.
34:48
If
34:49
there
34:49
are
34:49
many
34:50
that
34:50
say,
34:51
oh,
34:51
she's
34:52
the
34:52
most
34:52
arrogant,
34:53
entitled
34:54
little,
34:54
mm
34:54
mm.
34:55
And
34:55
I
34:55
don't
34:55
like
34:56
her,
34:56
don't
34:57
ever
34:57
work
34:57
with
34:57
her,
34:58
and
34:58
she
34:58
wastes
34:58
your
34:58
money.
34:59
She's
34:59
never
35:00
heard
35:00
of
35:00
stewardship,
35:01
and
35:01
she
35:01
treats
35:01
people
35:02
like
35:02
crap.
35:02
Okay,
35:03
don't
35:03
hire
35:03
her.
35:04
Exactly.
35:04
And
35:05
I
35:05
saw
35:05
one
35:05
the
35:05
other
35:05
day
35:06
that
35:06
I
35:06
was
35:06
looking
35:06
through
35:07
in
35:07
another
35:07
city
35:07
I
35:07
was
35:08
going
35:08
through,
35:08
and
35:09
I'd
35:09
heard
35:09
they
35:09
were
35:09
back
35:09
designing
35:10
again.
35:10
I
35:10
looked
35:10
at
35:10
the
35:10
reviews,
35:11
and
35:11
I
35:11
was
35:11
like,
35:12
ouch.
35:13
There
35:13
were
35:13
no
35:13
punches
35:14
pulled
35:14
on
35:14
those.
35:15
And
35:15
it
35:15
was
35:16
70%
35:17
were
35:17
that
35:17
way.
35:17
And
35:18
I'm
35:18
like,
35:18
ouch.
35:19
There's
35:19
your
35:19
warning
35:20
sign.
35:20
Yeah,
35:21
well,
35:21
it
35:21
takes
35:22
all
35:22
kinds
35:23
to
35:23
make.
35:23
It
35:23
does.
35:23
And
35:24
one
35:24
thing
35:24
I
35:24
wanted
35:24
to
35:24
talk
35:24
about
35:25
before
35:25
we
35:25
wrap
35:26
up
35:26
here
35:26
in
35:26
a
35:26
little
35:26
bit
35:27
was
35:27
a
35:28
homeowner
35:29
that's
35:29
starting
35:29
a
35:30
project
35:31
needs
35:31
to
35:31
take
35:32
ownership
35:32
of
35:32
their
35:33
decision
35:33
making
35:34
process,
35:35
because
35:36
many
35:36
times,
35:37
you're
35:37
the
35:37
one
35:37
as
35:38
the
35:38
homeowner
35:38
that's
35:38
dictating
35:39
the
35:39
cost
35:40
of
35:40
the
35:40
design
35:40
fees
35:40
of
35:41
the
35:41
project.
35:41
Right.
35:42
If
35:42
they're
35:43
increasingly
35:44
indecisive
35:46
or
35:47
after
35:47
every
35:47
design
35:48
meeting,
35:48
they
35:48
go
35:48
to
35:48
their
35:49
friends
35:49
and
35:49
redesign
35:50
it
35:50
by
35:50
committee.
35:51
And
35:52
maybe
35:52
it's
35:52
the
35:53
sister,
35:53
it's
35:53
the
35:53
aunt,
35:54
it's
35:54
the
35:54
best
35:55
friend
35:55
who
35:56
maybe
35:56
might
35:56
not
35:57
have
35:57
the
35:57
best
35:57
ideas.
35:58
They
35:59
can
35:59
cost
35:59
you
36:00
a
36:00
lot
36:00
of
36:00
money
36:00
in
36:01
this
36:01
process.
36:02
Well,
36:03
yes,
36:03
I
36:04
think
36:04
there
36:05
are
36:05
a
36:05
lot
36:05
of
36:05
people
36:06
who
36:07
everybody
36:08
does
36:08
a
36:08
remodel
36:08
for
36:09
a
36:09
different
36:09
reason.
36:09
Right,
36:10
Eric?
36:10
Some
36:10
people
36:11
do
36:11
it
36:11
because
36:13
they
36:13
need
36:13
a
36:13
zero
36:14
threshold
36:14
shower
36:14
now
36:15
in
36:15
their
36:15
bathroom.
36:16
Some
36:16
people
36:16
do
36:16
it
36:17
because
36:17
their
36:17
kitchen
36:18
is
36:18
sad
36:19
and
36:19
all
36:19
the
36:19
appliances
36:19
are
36:20
breaking.
36:21
Some
36:21
people
36:21
do
36:22
it
36:22
because
36:22
it's
36:23
a
36:23
flex.
36:24
Right.
36:25
And
36:25
so
36:26
all
36:26
those
36:27
different
36:27
motivations
36:27
come
36:28
into
36:28
play.
36:29
And
36:30
if
36:30
you're
36:31
confident
36:31
in
36:31
yourself
36:32
and
36:32
you
36:32
know
36:33
who
36:33
you
36:33
are,
36:33
you're
36:34
a
36:34
certain
36:34
kind
36:34
of
36:34
client.
36:35
If
36:35
you
36:36
are
36:36
insecure
36:38
and
36:38
a
36:38
little
36:39
bit
36:39
fearful,
36:39
you're
36:40
another
36:40
kind
36:40
of
36:40
client.
36:41
So
36:42
that's
36:42
why
36:42
I
36:43
think
36:43
the
36:43
relationship
36:44
with
36:44
your
36:44
designer
36:45
and
36:46
being
36:46
able
36:46
to
36:47
trust
36:47
and
36:47
believe
36:47
in
36:48
your
36:48
designer
36:48
is
36:48
so
36:49
important.
36:49
Because
36:49
if
36:50
you
36:50
can
36:50
do
36:50
that,
36:51
it
36:51
will
36:52
save
36:52
you
36:52
a
36:52
lot
36:52
of
36:52
time
36:53
and
36:53
money.
36:53
The
36:53
most
36:54
expensive
36:54
thing
36:55
that
36:55
you
36:55
and
36:55
I
36:56
are
36:56
aware
36:57
of
36:57
on
36:57
job
36:58
sites
36:59
is
36:59
change
36:59
orders.
37:00
So
37:01
if
37:01
you've
37:02
designed
37:02
the
37:02
whole
37:03
thing,
37:03
you've
37:03
worked
37:03
with
37:04
your
37:04
architect,
37:04
your
37:05
contractor
37:05
and
37:05
your
37:05
designer
37:06
upfront,
37:07
that's
37:07
how
37:07
you
37:08
save
37:08
the
37:08
most
37:08
money.
37:09
All
37:09
that
37:10
mega
37:10
value
37:10
engineering
37:11
comes
37:12
into
37:12
play
37:12
from
37:12
the
37:12
beginning
37:13
to
37:13
like
37:14
windows
37:14
or
37:14
to
37:15
the
37:15
kind
37:15
of
37:16
foundation
37:16
you
37:16
want
37:16
to
37:17
put
37:17
on,
37:17
the
37:17
kind
37:17
of
37:17
roof
37:18
you
37:18
want
37:18
to
37:18
use.
37:19
Is
37:19
it
37:19
smart
37:20
home
37:20
or
37:20
not?
37:21
But
37:22
if
37:22
you
37:23
allow
37:23
the
37:23
voices
37:24
of
37:24
other
37:24
people
37:25
to
37:26
color
37:27
your
37:28
perception
37:28
of
37:28
how
37:28
things
37:29
are
37:29
going,
37:30
it's
37:30
the
37:30
little
37:31
weed
37:31
in
37:31
the
37:31
wind.
37:32
A
37:32
little.
37:33
And
37:33
it's
37:34
hard
37:34
because
37:35
I
37:35
don't
37:35
think
37:35
it
37:36
comes
37:36
from
37:36
a
37:36
bad
37:37
place.
37:37
I
37:37
think
37:37
it's
37:37
because
37:38
people
37:38
are
37:38
insecure.
37:40
But
37:40
it
37:40
is
37:40
very
37:41
challenging.
37:42
And
37:43
I
37:44
think
37:44
sometimes
37:44
designers
37:45
take
37:46
it
37:46
very
37:46
personally.
37:47
Oh,
37:48
so
37:48
and
37:48
so
37:48
doesn't
37:48
like
37:48
what
37:48
I
37:49
do.
37:49
So
37:49
I'm
37:49
going
37:49
to
37:49
go
37:50
forget
37:51
her
37:51
or
37:51
him
37:51
or.
37:52
But
37:52
it's
37:53
really
37:53
about
37:54
insecurity
37:55
and
37:56
it's
37:56
really
37:56
about
37:58
other
37:59
things
37:59
are
37:59
at
37:59
play.
38:00
So
38:01
if,
38:01
as
38:02
designers,
38:02
we
38:02
can
38:03
distance
38:03
ourselves
38:04
from
38:04
that.
38:05
I
38:05
have
38:05
families
38:05
I've
38:06
designed
38:06
for,
38:06
and
38:06
it's
38:07
designed
38:07
by
38:07
committee,
38:08
designed
38:08
by
38:08
family.
38:09
We
38:09
couldn't
38:09
even,
38:10
and
38:11
yes,
38:11
it
38:11
was
38:11
much
38:12
more
38:12
expensive,
38:12
but
38:13
it's
38:13
what
38:13
they
38:14
needed
38:14
to
38:15
feel
38:15
good.
38:15
And,
38:16
and
38:16
that's
38:16
fine,
38:17
whatever.
38:18
They
38:19
was
38:20
their
38:20
prerogative,
38:21
but,
38:21
yeah,
38:22
and.
38:22
The
38:22
other
38:23
thing
38:23
is,
38:23
too,
38:23
is
38:23
that
38:24
all
38:24
the
38:24
decision
38:25
makers
38:25
need
38:25
to
38:25
be
38:25
there.
38:26
Right.
38:27
As
38:27
part
38:27
of
38:27
the
38:27
process.
38:28
If
38:28
it's
38:29
a
38:29
household
38:30
that
38:30
has
38:31
multiple
38:31
generations
38:32
in
38:32
it
38:32
and
38:32
people
38:33
have
38:33
their
38:33
own
38:34
thoughts
38:35
or
38:35
things
38:35
are
38:35
in
38:35
it
38:35
that
38:36
are,
38:36
that
38:36
are
38:36
part
38:36
of
38:36
the
38:37
process,
38:38
but
38:38
you
38:38
need
38:38
to
38:38
make
38:38
sure
38:39
that
38:39
as
38:39
a
38:39
homeowner,
38:40
you're
38:40
bringing
38:40
all
38:40
the
38:40
people
38:41
that
38:41
are
38:42
part
38:42
of
38:42
that
38:42
process
38:43
into
38:43
the
38:43
process,
38:44
and
38:44
so
38:44
they
38:45
feel
38:45
like
38:45
they're
38:45
getting
38:45
hurt
38:46
as
38:46
well.
38:46
It
38:46
makes
38:46
for
38:46
a
38:46
smoother
38:47
project.
38:47
Yeah,
38:48
I
38:48
agree.
38:48
I
38:49
agree.
38:49
I've
38:49
seen
38:50
it
38:50
where
38:50
it's
38:50
like
38:51
one
38:52
in
38:52
a
38:52
team
38:52
of
38:52
the
38:53
two
38:53
spouses,
38:53
the
38:54
one
38:54
is
38:54
always
38:54
the
38:54
one
38:54
who
38:55
shows
38:55
up
38:55
at
38:55
the
38:55
meeting,
38:56
and
38:57
then
38:57
every
38:57
time
38:58
we
38:58
leave,
38:59
we
38:59
go
38:59
totally
39:00
the
39:00
opposite
39:01
way
39:01
and
39:01
backtrack
39:01
and
39:02
do
39:02
something
39:02
new.
39:03
But
39:03
if
39:03
we'd
39:03
all
39:04
been
39:04
there
39:04
together,
39:04
it
39:05
would
39:05
have
39:05
been
39:05
a
39:06
lot
39:06
faster,
39:07
probably.
39:07
Exactly.
39:08
Exactly.
39:09
Yeah.
39:09
You
39:09
and
39:09
I
39:09
are
39:09
on
39:10
the
39:10
same
39:10
page
39:10
on
39:10
a
39:10
lot
39:10
of
39:11
this
39:11
stuff.
39:11
It's
39:11
funny.
39:11
What
39:11
other
39:12
tips
39:12
do
39:12
you
39:12
have?
39:12
When
39:12
we're
39:13
starting
39:13
to
39:13
run
39:13
a
39:13
little
39:14
short
39:14
on
39:14
time,
39:14
but
39:14
we
39:15
got
39:15
a
39:15
little
39:15
bit
39:15
more
39:15
to
39:16
go
39:16
here
39:16
to,
39:16
to
39:17
wrap
39:17
a
39:17
bow
39:18
around
39:18
this.
39:18
But
39:19
there's
39:19
so
39:19
many.
39:20
I
39:20
don't
39:20
want
39:20
to
39:20
make
39:20
this
39:20
sound
39:21
at
39:21
all
39:21
negative.
39:22
Hiring
39:22
that
39:22
designer
39:23
is
39:23
a
39:23
positive
39:23
thing,
39:24
but
39:24
it's
39:24
such
39:24
a,
39:25
for
39:25
homeowners,
39:26
it
39:26
should
39:26
be
39:27
as
39:27
much
39:27
of
39:27
an
39:27
emotional
39:28
hire
39:28
as
39:28
a
39:29
financial
39:29
hire,
39:29
right?
39:30
Yes.
39:31
So
39:32
to
39:32
protect
39:32
against
39:33
someone
39:33
just
39:33
jumping
39:34
on
39:34
the
39:34
bandwagon
39:35
for
39:35
me,
39:36
I
39:36
do
39:36
the
39:37
initial
39:37
consultation.
39:38
I
39:38
follow
39:38
it
39:38
up
39:39
with
39:39
a
39:39
design
39:39
summary
39:40
that
39:40
I
39:40
email
39:40
within
39:41
five
39:41
business
39:41
days.
39:42
They
39:42
need
39:43
to
39:43
read
39:43
through
39:43
that
39:43
whole
39:44
thing,
39:44
and
39:44
then
39:44
they
39:44
need,
39:45
I
39:45
ask
39:45
them,
39:45
think
39:45
about
39:46
how
39:46
you
39:46
felt
39:46
when
39:46
we
39:47
were
39:47
together.
39:48
Does
39:48
my
39:48
design
39:49
summary
39:49
reflect
39:50
the
39:50
things
39:51
that
39:51
you
39:51
want
39:51
to
39:51
accomplish?
39:52
Does
39:52
it
39:53
make
39:53
you
39:53
feel
39:53
like
39:53
I
39:53
really
39:54
heard
39:54
you?
39:55
Because
39:55
if
39:56
there's
39:56
a
39:56
disconnect,
39:57
you
39:57
don't
39:57
want
39:57
to
39:58
work
39:58
with
39:58
me.
39:59
You
39:59
need
39:59
to
39:59
feel
40:00
really
40:00
good
40:01
about
40:01
whoever
40:01
you're
40:02
bringing
40:02
into
40:02
your
40:02
home,
40:03
because
40:04
you
40:04
need
40:04
to
40:04
have
40:04
conversations
40:05
that
40:06
you
40:06
might
40:06
not
40:06
even
40:06
have
40:07
with
40:07
some
40:07
of
40:07
your
40:07
closest
40:08
friends.
40:09
If
40:09
you
40:09
really
40:09
want
40:10
this
40:10
house
40:10
to
40:10
work
40:10
for
40:11
you
40:11
the
40:11
way
40:11
you
40:11
need
40:11
it
40:11
to
40:12
work
40:12
for
40:12
you,
40:12
you're
40:13
listening.
40:13
To
40:13
around
40:13
the
40:14
house,
40:14
and
40:14
we're
40:14
talking
40:14
with
40:15
interior
40:15
designer
40:16
Wendy
40:16
Glaister.
40:17
Now
40:17
let's
40:17
get
40:18
back
40:18
to
40:18
the
40:18
conversation.
40:19
So,
40:20
and
40:20
I
40:20
think
40:20
some
40:21
people
40:21
are
40:21
intimidated
40:22
to
40:22
have
40:22
that
40:23
kind
40:23
of,
40:23
like,
40:24
to
40:24
explore
40:24
how
40:25
comfortable
40:25
they
40:25
really
40:25
are
40:26
with
40:26
this
40:27
person
40:27
before
40:27
they
40:28
invite
40:28
them
40:28
into
40:28
their
40:29
home
40:29
to
40:29
spend
40:29
hundreds
40:30
of
40:30
thousands
40:30
of
40:30
dollars.
40:31
Don't
40:32
feel
40:33
like
40:33
you
40:33
have
40:34
any
40:34
dumb
40:34
questions.
40:35
There's
40:36
no
40:36
dumb
40:36
questions.
40:37
There's
40:38
no.
40:39
There
40:39
should
40:39
be
40:39
no
40:40
judgment
40:40
at
40:40
all.
40:41
There
40:41
should
40:41
be
40:41
education
40:42
and
40:43
explanation
40:43
provided
40:44
with
40:44
grace
40:45
and
40:45
patience
40:46
and
40:46
just
40:47
very
40:47
conversational
40:48
and
40:48
matter
40:48
of
40:48
fact.
40:49
There
40:50
should
40:50
be
40:50
no
40:50
condescension
40:52
coming
40:52
from
40:52
any
40:53
designer.
40:54
If
40:54
you
40:54
do
40:54
have
40:55
a
40:55
question,
40:55
that's
40:55
your.
40:56
And
40:56
they
40:56
say
40:57
a
40:57
lot
40:57
in,
40:57
well,
40:58
my
40:58
frame
40:59
of
40:59
reference
40:59
is,
40:59
like,
41:00
domestic
41:00
violence
41:01
recovery,
41:01
but
41:01
they.
41:01
They'll
41:02
tell
41:02
you
41:02
things
41:03
like,
41:04
people
41:04
tell
41:04
you
41:05
who
41:05
they
41:05
are,
41:06
and
41:06
they
41:06
do.
41:07
Like,
41:08
you
41:08
need
41:08
to
41:08
listen
41:09
because
41:10
you
41:10
don't
41:10
want
41:10
to
41:10
go
41:10
down
41:11
the
41:11
road,
41:11
blow
41:12
up
41:12
your
41:12
house,
41:12
and
41:13
then
41:13
realize,
41:13
oh,
41:14
my
41:14
gosh,
41:14
this
41:15
person
41:15
doesn't
41:15
care
41:15
about
41:16
me.
41:16
My
41:16
family,
41:17
they're,
41:18
they're
41:18
bad
41:19
stewards.
41:19
They
41:20
don't
41:20
manage
41:20
their
41:21
business
41:21
well.
41:22
So
41:23
I,
41:24
it's
41:24
an
41:24
interview.
41:25
It's
41:25
a
41:25
job
41:26
interview
41:26
for
41:27
a
41:27
designer.
41:27
And
41:27
if
41:28
they
41:28
don't
41:28
treat
41:28
it
41:28
like
41:29
that
41:29
and
41:29
they
41:29
have
41:29
no
41:30
humility
41:30
and
41:31
they're
41:31
not
41:31
kind
41:32
for
41:32
me,
41:33
I
41:33
would
41:33
say,
41:33
no.
41:35
This
41:36
is
41:36
the
41:36
last
41:36
part.
41:36
When
41:37
I
41:37
first
41:37
started,
41:38
there
41:38
was
41:38
this
41:39
lady
41:39
who
41:39
did
41:39
window
41:40
coverings,
41:40
and
41:40
she
41:40
said,
41:41
wendy,
41:41
you
41:42
are
41:42
never
41:42
going
41:42
to
41:42
be
41:43
successful
41:43
in
41:43
this
41:43
business.
41:44
You're
41:44
just
41:44
too
41:44
nice.
41:45
People
41:45
want
41:45
to
41:45
be
41:46
told
41:46
what
41:46
to
41:46
think.
41:47
Okay?
41:48
And
41:48
there
41:48
are
41:49
people
41:49
who
41:49
want
41:49
that.
41:50
There
41:51
are
41:51
people
41:52
who
41:52
want
41:52
an
41:52
affect,
41:53
who
41:54
want
41:54
glamour,
41:55
who
41:55
want
41:55
to
41:56
be
41:56
able
41:56
to
41:56
say,
41:57
so
41:57
and
41:57
so
41:57
did
41:58
my
41:58
house.
41:59
And
41:59
if
41:59
that's
42:00
valuable
42:00
to
42:00
you,
42:01
that's
42:01
not
42:01
wrong.
42:02
It's
42:02
just
42:03
so.
42:03
I
42:03
wouldn't
42:03
be
42:03
your
42:03
girl,
42:04
but
42:04
it's
42:05
just
42:05
what
42:05
you
42:06
really
42:06
want
42:06
in
42:07
the,
42:07
in
42:07
the
42:07
long
42:07
run.
42:08
And
42:08
it
42:09
seems
42:09
if
42:09
you're
42:09
not
42:10
getting
42:10
along
42:10
through
42:10
that
42:11
first
42:11
part
42:11
of
42:11
the
42:11
process,
42:12
that's
42:13
your
42:13
warning
42:14
sign,
42:14
right?
42:14
That
42:15
maybe
42:15
there's
42:15
a
42:15
disconnect
42:16
there
42:16
for
42:16
one
42:17
reason
42:17
or
42:17
another,
42:17
that
42:17
if
42:18
that's
42:18
a
42:18
honeymoon
42:19
period
42:19
out
42:20
of
42:20
all
42:20
of
42:20
it,
42:21
if
42:21
you're
42:21
starting
42:21
out
42:22
through
42:22
the
42:22
initial
42:22
design
42:23
process
42:24
and
42:24
we've
42:25
got
42:25
oil
42:25
and
42:25
water
42:26
bouncing
42:26
heads,
42:27
maybe
42:28
that's
42:28
just
42:28
not
42:29
going
42:29
to
42:29
work.
42:30
Just
42:30
make
42:30
sure
42:30
that
42:31
when
42:31
you
42:31
sign
42:31
the
42:31
contract,
42:32
you
42:32
read
42:32
it
42:32
really
42:32
carefully
42:33
because
42:33
some
42:33
designers
42:34
contracts
42:34
are
42:35
pretty
42:35
open
42:35
ended.
42:36
If
42:36
it's
42:37
not
42:37
working
42:37
for
42:37
you
42:37
and
42:38
it's
42:38
not
42:38
working
42:38
for
42:38
me,
42:39
that's
42:39
fine.
42:39
Some
42:40
are
42:40
pretty.
42:41
Yeah,
42:41
there's
42:42
a
42:42
lot
42:42
of
42:42
Lee.
42:42
Lee's
42:43
in
42:43
there
42:43
and
42:43
you
42:43
got
42:43
to
42:44
watch
42:44
out.
42:45
That's
42:45
actually
42:45
a
42:45
good,
42:46
good,
42:46
that's
42:46
actually
42:47
a
42:47
really
42:47
good
42:47
point
42:48
to
42:48
maybe
42:49
grab
42:49
that
42:49
contract
42:50
with
42:50
the
42:51
contractor,
42:51
the
42:51
designer
42:52
and
42:52
that
42:52
stuff
42:52
and
42:53
bring
42:53
it
42:53
over
42:53
to
42:53
the
42:54
family
42:54
attorney
42:54
to
42:54
give
42:55
it
42:55
a
42:55
quick
42:55
once
42:55
over
42:56
to
42:56
make
42:56
sure
42:56
that
42:56
everybody's
42:57
covered.
42:57
Absolutely.
42:59
It's
42:59
a
42:59
few
43:00
hundred
43:00
bucks.
43:00
She's
43:00
pay
43:00
is
43:01
probably
43:01
going
43:01
to
43:01
be
43:01
the
43:01
cheapest
43:02
hundred.
43:02
Few
43:02
hundred
43:02
bucks
43:02
you
43:03
spend
43:03
on
43:03
a
43:03
project.
43:04
Agreed.
43:05
There
43:05
we
43:05
go.
43:06
Nobody
43:06
likes
43:06
to
43:06
be
43:06
trapped,
43:07
and
43:07
nor.
43:08
Should
43:08
they
43:08
be,
43:08
unless
43:09
there's
43:09
really
43:09
not.
43:10
It's,
43:10
it's,
43:10
if
43:11
it's
43:11
not
43:11
working,
43:12
figure
43:12
out
43:13
a
43:13
way
43:13
to
43:13
either
43:13
fix
43:13
it
43:14
or
43:15
part
43:15
ways.
43:15
Right?
43:16
Exactly.
43:16
Agreed.
43:17
All
43:18
right,
43:18
Wendy,
43:18
so
43:18
how,
43:19
thanks
43:19
for
43:19
coming
43:19
on
43:19
today.
43:20
How
43:20
do
43:20
people
43:20
find
43:21
out
43:21
more
43:21
about
43:21
you
43:21
if
43:22
they're
43:22
listening
43:22
right
43:22
now
43:22
going,
43:23
I
43:23
gotta
43:24
have
43:24
Wendy
43:24
on
43:24
my
43:24
project.
43:25
Where
43:25
do
43:26
they
43:26
find
43:26
you
43:26
at.
43:27
It's
43:27
wendyndyglasterinteriors.com
43:30
is
43:31
my
43:31
email
43:31
address.
43:32
And
43:32
the
43:32
website
43:33
is
43:33
Wendy
43:33
Glaster.
43:34
It's
43:35
g
43:35
l
43:35
a
43:36
I
43:36
s
43:36
t
43:37
e
43:37
r,
43:38
interiors,
43:39
plural.
43:40
Because
43:40
I,
43:40
if
43:40
I
43:40
only
43:41
did
43:41
one
43:41
interior,
43:42
I'd
43:42
have
43:42
no
43:42
website.com.
43:44
and
43:44
you
43:44
can
43:44
also
43:45
find
43:45
me
43:45
on
43:46
Instagram.
43:47
But
43:47
it's
43:47
just,
43:48
it's
43:48
always
43:48
so
43:49
much
43:49
fun
43:49
to
43:50
spend
43:50
time
43:50
with
43:50
you.
43:51
Eric,
43:51
I
43:51
really
43:51
appreciate
43:52
you
43:52
inviting
43:52
me
43:53
back
43:53
and
43:53
talking
43:54
about
43:54
this
43:54
because
43:54
it
43:54
is,
43:55
it's
43:55
tricky,
43:56
but
43:56
you
43:56
just
43:57
be
43:57
confident,
43:58
ask
43:59
the
43:59
questions
43:59
you
43:59
want
44:00
to,
44:00
and
44:01
listen
44:01
to
44:01
yourself
44:02
and
44:02
how
44:02
you're
44:02
feeling
44:03
as
44:03
you
44:03
respond
44:03
to
44:03
that
44:04
person
44:04
standing
44:04
in
44:05
front
44:05
of
44:05
you.
44:05
And
44:06
if
44:06
you
44:06
don't
44:06
feel
44:06
good
44:06
about
44:07
it,
44:07
don't
44:07
go
44:08
forward.
44:09
Exactly.
44:09
And
44:10
they're
44:11
going
44:11
to
44:11
be
44:11
your
44:12
guide,
44:12
your
44:12
tour
44:13
guide
44:13
through
44:13
a
44:14
beautiful
44:14
remodel
44:14
or
44:15
new
44:15
construction
44:15
project.
44:16
And
44:17
it'll
44:17
be
44:17
gorgeous
44:17
when
44:18
it's
44:18
all
44:18
said,
44:18
done
44:18
because
44:19
you've
44:19
hired
44:20
the
44:20
right
44:20
people.
44:21
That's
44:21
right.
44:21
Listen
44:22
to
44:22
your
44:22
gut.
44:23
Exactly.
44:23
Thanks,
44:24
Wendy.
44:24
Appreciate
44:25
it.
44:26
Eric
44:26
G.
44:26
And
44:26
you've
44:26
been
44:27
listening
44:27
to
44:28
around
44:28
the
44:28
house.