Latest / Tech Leadership with Fexingo: Engineering Managers, CTOs, and Technical Leadership Conversations
How One CTO Uses an Incident Cost Calculator to Prioritize Reliability Work
In this episode of Tech Leadership, Lucas and Luna explore a counterintuitive approach to reliability: putting a dollar figure on every incident. They walk through how a CTO at a mid-size fintech built a simple 'incident cost calculator' — estimating engineering time, customer churn risk, and reputational damage — and used that data to convince the board to invest in proactive fixes instead of always chasing the next feature. Lucas breaks down the formula: (engineer hours x blended hourly rate) + (revenue lost from churned accounts) + a reputation multiplier. The conversation covers why most…
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