Latest / Sarah Knows Support Workers / Rebuilding Allied Health: Inside Australian Therapy Hub & the Tech Changing Care

Transcript

Rebuilding Allied Health: Inside Australian Therapy Hub & the Tech Changing Care · Sarah Knows Support Workers

• 0:00
  These two fabulous people on board.
• 0:02
  I've got Armour and I've got Valentina.
• 0:05
  Hi guys. How are you?
• 0:06
  Hello, good. How are you?
• 0:07
  Excited to have you both because fantastic.
• 0:10
  Thank you so much for allowing me to interview you guys today
• 0:14
  because you've got something coming up that I think is quite
• 0:18
  revolutionary and quite like it's going to change the sector
• 0:21
  in different ways for People's Choice and control.
• 0:23
  So if you don't mind if we can get straight into it, let's do
• 0:25
  it. Excellent.
• 0:26
  So what made you guys want to build a Australian Australians
• 0:32
  therapy hub? Like what?
• 0:33
  What was the inkling that you guys wanted to?
• 0:36
  Do it. I started with a being in a very
• 0:38
  frustrating position, being in the sector, seeing the same
• 0:41
  frustrations again and again from both side, from the
• 0:43
  participants and from providers and support workers as well.
• 0:46
  Providers stretched in doing long days, travelling constantly
• 0:50
  wasting time on things. They, they should really be
• 0:53
  focusing on this skilled sort of thing instead of travelling and
• 0:56
  dragging through the systems, systems that didn't really talk
• 0:59
  to each other at the time. Participants are losing funding,
• 1:02
  therapy funding. They should be using on on the
• 1:04
  entire things like travel admin, which didn't really feel right.
• 1:08
  It wasn't really about blaming anyone, but more about realizing
• 1:10
  the system doesn't really work itself and wasn't really up to
• 1:13
  the standard. ITH came about came from from
• 1:16
  asking what if participants and support workers could be
• 1:20
  actually spending more time on providing what they're supposed
• 1:23
  to the care and focusing on the participant instead of things
• 1:26
  that that could be done better. It's not about controlling them.
• 1:33
  Right. So this you guys have a NDIS
• 1:35
  company. So is it from having that FDIS
• 1:38
  company that you decided there was a gap missing and we were
• 1:41
  missing something and we could do it better?
• 1:43
  That is correct, yes. So that's how we figured out the
• 1:46
  the gaps that we were facing and they were not really systems
• 1:49
  that did really everything and talking to other companies to
• 1:51
  build those for us wasn't really working out.
• 1:53
  So we thought we'd go out and actually do it ourselves to help
• 1:56
  out the participant and the providers.
• 1:58
  So when you you thought about like when you first had this,
• 2:02
  did you just turn to Valentina one day and say what do you
• 2:05
  reckon? Or was it the other way around?
• 2:09
  Who? Who thought of it first?
• 2:11
  It was a MA. Yeah, it was me that was, I
• 2:15
  still remember the day I was having the conversation with
• 2:17
  her. It was in the car and I was
• 2:19
  like, I'm building this thing and she's going, what is it
• 2:22
  like? I always did it the first time
• 2:23
  and she had like no idea what I was talking about.
• 2:25
  I was thinking about for a while and like work, I'll definitely
• 2:28
  work. It's something that's going to
• 2:29
  help participants. I'm hearing it from the
• 2:30
  therapist. I feel like it's something
• 2:32
  that'll definitely work. So let's, let's try it out.
• 2:34
  And then after that, we spoke to some therapists.
• 2:37
  We spoke to participants. They were loving the idea of
• 2:38
  having everything in one and instead of participants, you
• 2:42
  know, going paying for something that like admin stuff and all
• 2:45
  those sort of thing that can really be automated with this
• 2:47
  day and age. I think it's it was the best
• 2:50
  thing for them as well. So they can have everything in
• 2:51
  one spot. They can have the goals in one
• 2:54
  spot, their payments and everything like that.
• 2:55
  Everything will be all in one. What about you, Valentina?
• 2:57
  Were you like, I'm not sure or we wouldn't.
• 2:59
  You first heard about this idea? Were you like, oh wow, let's
• 3:03
  roll? Look, just with any idea, you
• 3:05
  start, you know, thinking in your head all the possible
• 3:08
  scenarios or things that could go wrong, but also the things
• 3:11
  that could go right. But at the end of the day, I
• 3:13
  know Amar is very intelligent and when he speaks about
• 3:19
  something, he's already been thinking about it for the
• 3:21
  longest time possible. He's already been planning and
• 3:23
  strategizing in his head. So I, I trusted him and I still
• 3:27
  do trust him. And it's been about maybe a year
• 3:30
  and a half since he told me that idea.
• 3:32
  And here we are. It's it's happening.
• 3:34
  That must be really cool to actually see it from an idea to
• 3:37
  actually physically seeing it. It's it's, it's exciting and
• 3:41
  also crazy at the same time. So we talked about some of the
• 3:46
  problems that it will solve. As you were going along and you
• 3:49
  were testing it, did you find out more problems that the
• 3:53
  product solved or didn't solve, or things that you had to edit
• 3:56
  and refine because it was a way that you like?
• 3:58
  We don't see until we try. Yeah, exactly right.
• 4:01
  So because Ath is such a huge system that we've been working
• 4:07
  on and building, it's always just about refining and fixing
• 4:10
  AS we're building and as we're going through the stages, we've
• 4:13
  been getting real feedback from therapists, real therapists that
• 4:16
  we're working with and also participants that we've been
• 4:19
  working with as well. But you know, one of the biggest
• 4:22
  issues we kept seeing was, you know, inefficiency being treated
• 4:25
  as normal within the sector. So participants were being
• 4:29
  charged for long travel times because the right provider just
• 4:32
  wasn't nearby and also therapists feeling burnt out
• 4:35
  because their day was pretty much, you know, half driving,
• 4:38
  half paperwork and only part therapy.
• 4:41
  So it wasn't really about anyone doing the wrong thing that just
• 4:43
  the system just wasn't set up to for real life, you know?
• 4:47
  So that's why Ath was just created to address that gap.
• 4:50
  So between the two of you, neither of you are therapists
• 4:54
  yet to say it like a background, but you guys run a business that
• 4:57
  is allied health. Correct.
• 4:59
  Yeah. Oh gosh, When you first dropped
• 5:01
  this for like the people that we serve and the therapist and they
• 5:04
  had the first taste of it, what was some of the feedback that
• 5:07
  you got that you didn't expect? That's rich.
• 5:09
  And I got was we've been looking for this.
• 5:12
  Yeah, it's still to the deck of anything like when doing
• 5:15
  interviews and stuff like that. They when we show them the
• 5:17
  system, they're like, what system is this?
• 5:19
  What are you guys using? What platform is this?
• 5:21
  Like the they're actually not believing that we've created the
• 5:24
  whole thing because a lot of people are just like just still
• 5:27
  thinking it's like other system that we have integrated things
• 5:29
  on, but we're like, no, we've created this.
• 5:31
  This is what's going to what's going to look like and
• 5:33
  everything that wow, it's so nice and simple to use and this
• 5:36
  is what we've been looking for everything in one instead of
• 5:38
  using three different softwares, so.
• 5:40
  Now is the right time to launch. 100%, yeah. 100% it is like I
• 5:45
  would have, I would have loved to launch it sooner up to the
• 5:48
  sooner we launch it, the more participants can get help, the
• 5:51
  therapists and our the whole thing is to get it out about and
• 5:55
  also see what sort of feedback we can get and try and improve
• 5:59
  our system throughout. Yeah.
• 6:00
  So when is the launch? Is that top secret?
• 6:03
  Yeah. We've been slowly hyping it up.
• 6:06
  It's on the past four weeks. Yeah.
• 6:09
  It is like, so is it kind of like you're on a soft, so it's
• 6:12
  launch and then are you going guns blazing?
• 6:15
  So our strategy is pretty much a soft launch.
• 6:19
  We've already, you know, verbally told people about it
• 6:23
  and we've been posting data online on our socials and our
• 6:27
  LinkedIn as well. But it's something that, you
• 6:31
  know, we don't want to just say, hey guys, it's ready.
• 6:34
  Everyone can use it. It's more because we love
• 6:38
  perfecting things. But yes, nothing can ever be
• 6:40
  perfect, but that that will always be our goal and our aim.
• 6:43
  We're we're always refining and we're improving as people are
• 6:48
  using it. So over time we've had
• 6:50
  therapists on board on the Ath website.
• 6:53
  And so yes, it is live, but we're also improving and fixing
• 6:56
  at the same time. So we're taking on feedback as
• 6:58
  we go on. You sure Sarah would notice
• 7:00
  that? To launch.
• 7:01
  It never, it never gets done. No, it's consistent refining as
• 7:08
  goodness. Sorry, you cut me off as you're
• 7:12
  refining and you're doing it how like did you expect the outcomes
• 7:17
  that you receiving now or is some of it taking you by
• 7:20
  surprise? Some, most of them we expected,
• 7:23
  but some are surprising they'll be just going, OK, why haven't
• 7:26
  this been done for the longest time?
• 7:28
  And a lot of we have, we have participants, obviously we are,
• 7:31
  we are showing them the portal, we have got them live on it and
• 7:34
  they're just going, it is so simple where they don't have to
• 7:36
  call 5 different people to get the copies of the session notes
• 7:39
  or other things that they're looking for.
• 7:41
  It's all available to them and that's going Why wasn't this
• 7:44
  done this long time? Yeah.
• 7:46
  So to create such a system, you'd need a lot of people
• 7:50
  behind it. And this is the fun part that a
• 7:52
  lot of people don't see. When we when we create software,
• 7:55
  there's actually a lot behind the scenes that puts into it.
• 7:58
  So to develop. But how many people did you have
• 8:02
  to hire to assist you to get to this point to be able to launch
• 8:05
  it and have it live? So it's been a year and I have
• 8:08
  hired and fired quite a few people that weren't aligned with
• 8:11
  their values. I really needed people that
• 8:13
  obviously saw the vision that we are seeing and not just, but
• 8:16
  they're not just there for the money side of things.
• 8:18
  So how far we have currently we have working around 50 people in
• 8:22
  the IT and social media team. Wow, yeah.
• 8:25
  So you you guys really invested love, heart and soul into this
• 8:30
  to make it launch and to make it line.
• 8:32
  Everything. Yeah, we've invested everything.
• 8:34
  Yep. Everything for the last year at
• 8:36
  least. But how cool is when you see the
• 8:38
  outcomes for the people that we serve, that they get the
• 8:41
  supports that they really need? Exactly.
• 8:44
  And that's, yeah, no, that's the whole reason we started this,
• 8:47
  and that's the whole reason we'll continue this.
• 8:49
  Does it give you the warm fuzzy? Feelings 100%.
• 8:52
  Yeah, 100%. That's not even the question
• 8:55
  that that feeling that gives us is undescribable.
• 8:58
  Yeah, especially when we hear from people like this is what we
• 9:00
  need, this is what we're looking for.
• 9:02
  And we like, we can't wait to use this and work with you guys.
• 9:05
  It's just, yeah, it makes everything worth.
• 9:07
  It absolutely. So when you describe Australia
• 9:11
  Therapy Hub to people, how do you describe it in one sentence
• 9:14
  for anybody that hasn't come across it?
• 9:16
  So Australian Therapy Hub is an all in one platform designed to
• 9:21
  connect participants with the right therapist closer to home,
• 9:25
  while for helping therapists work more efficiently and
• 9:27
  sustainably on their own terms. And it's pretty much it's built
• 9:31
  for any NDIS participants, therapists and support workers,
• 9:35
  guardians. It really is like, yeah, so
• 9:38
  guys, as I'm breaking from the script to you for this podcast,
• 9:42
  I've actually played around with it.
• 9:43
  So it is cool to see it in live form to for people to actually
• 9:48
  see it themselves. They can jump onto the website.
• 9:51
  You've got it available to see and play.
• 9:53
  And that's what we've been been getting the most back on from
• 9:56
  therapists because it doesn't involve any physical documents,
• 10:00
  it doesn't involve days and weeks on end on trying to apply
• 10:04
  for a job. We've created the entire system,
• 10:07
  so everything is there for you to tick and type and uploads and
• 10:11
  yeah, just makes life a million times more easier.
• 10:13
  So when you first connect and you say right, this is the
• 10:18
  platform for me, what is the first thing they'll see when
• 10:21
  they first log into Ath? There's two really words for it,
• 10:26
  clarity and simplicity. It's not, it's not as
• 10:29
  complicated, it's just definitely login.
• 10:31
  Everything that you need is right in front of you, whether
• 10:33
  you're a participant, you're a therapy provider, everything's
• 10:35
  laid out clearly, no jumping between systems, no confusion
• 10:38
  whatsoever. You just, it's just on the
• 10:40
  dashboard. You see everything right there.
• 10:42
  Because I remember having this conversation with you previously
• 10:44
  about how many times it takes you to Click to do something and
• 10:48
  how quick it can be. Like that was your aim when you
• 10:51
  were building this, that you didn't have to click into so
• 10:53
  many things to get to that, Like a certain point that was just
• 10:57
  really an easy system to drive. Is that from your experience of
• 11:01
  working in the NDIS sector that you thought right?
• 11:03
  How can we make it simple for people?
• 11:05
  Correct, especially the people we work with being vulnerable
• 11:08
  and some might not be as tech savvy.
• 11:10
  We got to keep it as simple as possible for them to access all
• 11:13
  the information they need. So with the system is the main
• 11:16
  thing that you guys really do help with is reduce the amount
• 11:20
  of paperwork stress that a lot of therapists go through?
• 11:23
  Exactly. Yeah.
• 11:24
  So we've pretty much removed all the repetition and the guesswork
• 11:28
  and the, you know, substantial amounts of paperwork that
• 11:31
  therapist needs to go through. So we created something where
• 11:35
  all the information lives in the one place and flows properly so
• 11:38
  that people stop second guessing themselves and, you know, they
• 11:41
  begin to start working with confidence.
• 11:43
  By doing this, it really does reduce the admin hours.
• 11:47
  The feedback that you're getting from therapists is that they get
• 11:50
  to be more present when they're supporting people.
• 11:52
  Yeah, exactly right. And that's the that's the whole
• 11:54
  purpose of Ath. What used to be manual that Ath
• 11:58
  now helps with. It's quite a few things.
• 12:00
  So things like progress tracking documentations, documents
• 12:04
  expiring that you get automatic reminders for reporting and
• 12:08
  tasks that used to be live with people said basically personal
• 12:12
  systems now all fall live in one system and very clearly visible
• 12:16
  to them. So for a provider to be on
• 12:18
  board, how could they use Ath in a normal working week?
• 12:22
  As simple as After they've on boarded, they just log in and
• 12:25
  see exactly what's scheduled for them.
• 12:27
  They can complete their notes, they can track progress as they
• 12:30
  go and be sure that nothing is falling through the cracks
• 12:34
  because if there's something that they haven't done, they'll
• 12:36
  be notified of it. It'll be it's a very easy system
• 12:39
  where it'll be all all of it available for them and without
• 12:43
  staying back late to catch up. So what's your favorite feature?
• 12:46
  Your favorite feature is available in the system, Anna,
• 12:51
  but it was. But there was a first thing I
• 12:53
  thought of, but that was that's something that a lot of people
• 12:55
  don't do that I have seen and not many systems are provided
• 12:58
  there like you saw. Obviously with Studio Birthday,
• 13:01
  it was in the system and I could find it.
• 13:02
  But at the same time, when we are on boarding and we are
• 13:05
  getting all that information, why not use it to actually
• 13:07
  personalize experience for the product clients and other
• 13:10
  therapists? I could I could tell it was very
• 13:12
  personalized when I when we were first first got to play around
• 13:16
  with it and see it. So, Valentin, what's your
• 13:18
  favorite feature? My favorite feature of H,
• 13:21
  honestly, there's so many that I can't like pinpoint it, to be
• 13:24
  honest with you, but I would, I'd honestly say the system, the
• 13:31
  CRM system that we've created. So yeah, again, I can't pinpoint
• 13:34
  one feature. But because it's taken us so
• 13:38
  long to come up with something so great that isn't out there,
• 13:42
  you know, we did, we did our research, we saw the programs
• 13:45
  that therapists are using at the moment.
• 13:47
  We looked at, I don't know, 456 different programs that
• 13:50
  currently exist that therapists use and we pretty much combined
• 13:55
  and combined all the best features and created more.
• 13:58
  So I just say the system, the CRM system that we've created to
• 14:01
  make work easier. Was there a feature that you're
• 14:03
  really excited about? Just actually onboarding the.
• 14:06
  ACH. Like onboarding, you know what,
• 14:10
  I've used systems in the past when you're onboarding people
• 14:13
  and you feel like, Oh my God, the only thing that I am missing
• 14:16
  is someone's shoe size. And it's so complicated and it
• 14:19
  nothing seems to ever add up. It just seems like you're going
• 14:23
  to different spots and clicking different things without doing
• 14:26
  it so neatly. The onboarding process that you
• 14:28
  guys have got is fabulous. Thank you.
• 14:31
  It's it and it's beautiful. I can't I can't wait to see what
• 14:34
  more like you guys are going to do and develop and how to see it
• 14:39
  roll out in the next year. I feel like it's quite a quite
• 14:42
  big for the space I'm. Looking forward to it.
• 14:44
  Now there are a part of Ath that participants can be quite
• 14:50
  involved in. So how do participants interact
• 14:53
  with the system and is there more behind the scenes?
• 14:56
  So participants are actively involved.
• 15:01
  ACH is it's not just about therapists, it's also about
• 15:04
  participants. We've built the entire thing for
• 15:06
  both parties because we're trying to make life easier for
• 15:09
  both sides. So participants, they tell us
• 15:12
  what they need, They'll pretty much fill up a form on our
• 15:15
  website. They will review their options.
• 15:19
  And by options I mean the therapists that are available to
• 15:22
  them and they choose who they want to work with.
• 15:25
  So we support the process without getting in the way of
• 15:28
  the relationship between participants and therapists.
• 15:31
  I love the fact that they can read about the therapist that
• 15:35
  they could use and having an idea like the kind of like
• 15:39
  having like like an old school Myspace page where you've got
• 15:42
  that information there about this person others needs.
• 15:47
  Yeah, no, exactly right. Who would have thought you'd go
• 15:50
  shopping for therapists? Well, no, it wasn't even given,
• 15:55
  is it? It's something that I'd talk to
• 15:56
  my support coordinator and then they would try to align me.
• 16:00
  It just takes out a lot of the in between.
• 16:04
  Like if I was a support coordinator looking at this, the
• 16:07
  idea that I could assist somebody to jump online and
• 16:10
  choose who aligns with them would take out so much admin
• 16:14
  type. All the emailing and trials,
• 16:16
  dialing and phone calls that support coordinators have to go
• 16:19
  through to figure out whether somebody aligns with them.
• 16:22
  This just pulls it all in. Exactly right.
• 16:24
  That is the whole aim, to try and reduce the work for
• 16:27
  everyone, so they can actually focus on the participants and by
• 16:30
  giving them options, we also give them the choice and
• 16:32
  control. This is very important to the
• 16:33
  participants as well. But it's also you think about
• 16:36
  it, it's also a little like it's admin time waste and money from
• 16:39
  an NDIS participants plan that can actually go back into
• 16:43
  services that they really, truly need instead of dating a couple
• 16:47
  of Rob's before you get to your prints can.
• 16:51
  You explain it that way. Yeah, that's one way to put it.
• 16:56
  Sorry, Sir. Are we going to?
• 16:57
  You're going to use that? Well, it is because it really
• 16:59
  does cut set out because there's been times that I've known that
• 17:03
  I've had NDIS participants line up to to meet and greet with a
• 17:07
  therapist and I just didn't click and it just didn't work
• 17:10
  all the times and work or it was a shuffle here and there
• 17:14
  actually being able to see who is available, who aligns with me
• 17:18
  and whether I can book them in the time it saves.
• 17:21
  Exactly, exactly. And yeah, that's that's why ITH
• 17:25
  was created. But again, even if they choose a
• 17:28
  therapist, that might not work out.
• 17:29
  And then at the end of the day, they have the option and the
• 17:32
  decision to, you know, go through the process again and
• 17:35
  choose somebody else that works. For them, the power, like I
• 17:38
  could just imagine, I could imagine that like mum and dad,
• 17:41
  maybe the support coordinators around, we've got a platter
• 17:43
  we're swiping through trying to figure out which therapist
• 17:46
  actually aligns with us, who you know, and it could be a
• 17:49
  conversation that you can have as a family as well.
• 17:51
  Like who could fit me as a participant the best way
• 17:55
  possible? And we can talk, talk and chat
• 17:56
  about it. That's awesome.
• 17:58
  So how long would it take, say, anyone to learn how to use Ath?
• 18:03
  Most of the people are comfortable within a few hours.
• 18:05
  We've designed it so you don't need training manuals.
• 18:08
  If you understand you, you can understand it Ath, but we have
• 18:11
  to simplify it even further. We've also given all hyper
• 18:14
  guides as well. So when you, because I played
• 18:16
  around with it when you were creating it, was it something
• 18:19
  that you really put in mind for our NDIS participants?
• 18:22
  Because I can see that the color scheme, I can see that the
• 18:25
  language being used around it, it's quite easy to read and to
• 18:29
  follow. Yeah, we had.
• 18:30
  Yes. So it created with in front of
• 18:32
  mine. Definitely so.
• 18:34
  Who is the best suited for right now for Ath?
• 18:38
  Who is the best suited for right now?
• 18:41
  Is it therapist? Is it and you guys participants
• 18:43
  or is it all in one in your opinion?
• 18:45
  Everyone so participants who want more choice and better
• 18:49
  access to care, and also therapists who value their time
• 18:52
  and mental pace at work. 100% now, sorry I'm just making sure.
• 18:57
  So with anything that is online there's always this worry about
• 19:01
  security and breaches and everything in between.
• 19:04
  So how does Ath keep people's information safe?
• 19:08
  So security has been built in from day one, Data is protected,
• 19:11
  access is controlled and everything is designed to meet
• 19:13
  the Australian privacy laws, have data standards and NDIS
• 19:16
  requirements. And so people can trust that the
• 19:18
  data information is handled responsibly.
• 19:20
  No, obviously being that has data, we have to make sure it's
• 19:22
  protected and it's all all the Australian servers that use all
• 19:25
  the data staying in the country and all the laws are followed
• 19:28
  for the string, for the string security data.
• 19:30
  So definitely not just because of the just because of the laws,
• 19:33
  but we have to make sure that we are following all the policy
• 19:35
  procedures and everything so our participants and our therapists
• 19:38
  are secured. So a lot of people in this age
• 19:41
  love talking about AI. So with AI for Ath, what does it
• 19:47
  mean in real life for the people that we serve?
• 19:49
  So AI will help with quite a few things within Ath, things like
• 19:52
  reducing admin efforts, supporting documents, supporting
• 19:56
  patterns, but not making decision for therapists or
• 19:59
  people that they're assisting. That decision making part is to
• 20:02
  live in. Therapist and start replacing
• 20:04
  that. It's a little bit of fun when
• 20:06
  you're using the AI connecting parts of the.
• 20:10
  Beginning, but we worked through that.
• 20:12
  How quick moves and how thorough it can be.
• 20:16
  I think it's Amar's favorite part.
• 20:17
  He loves his tech. I get very excited about when it
• 20:21
  comes to AI. I just quick information how
• 20:27
  quick it can roll and move come. So how do you make sure that Ath
• 20:34
  supports care and not replaces the human contact and then the
• 20:38
  interactions that we have? Sorry, we've designed around
• 20:41
  people, we haven't designed around processes.
• 20:44
  If a feature gets in the way of care then it just doesn't belong
• 20:47
  with Ath. The AI and the technology is
• 20:50
  there to support them, not replace them.
• 20:54
  The next step would just pretty much be letting everyone know
• 20:57
  that, you know, we're here, we're here to help Ath exists.
• 21:01
  We're pretty much just gonna continue refining the matching
• 21:04
  side of things, the technology. We're going to continue
• 21:07
  improving the efficiency and building tools that reduce
• 21:10
  pressure without adding complexity.
• 21:12
  And this will always be guided by the real feedback that we get
• 21:15
  from our therapists and participants.
• 21:17
  So is 2026 a big year for you guys?
• 21:20
  Huge. And we talked about every day,
• 21:23
  every week. 2026 is our year and we're just so excited to see
• 21:27
  everything unfolds. Oh yeah, I'm excited too.
• 21:29
  I just get you out with be honest with you.
• 21:32
  I really do. And then especially when you
• 21:34
  guys were showing me around and what it can do and knowing some
• 21:37
  allied health friends in my sector, the, the ability of what
• 21:42
  the tech can do and how it really does solve that problem.
• 21:45
  It's, it's huge. I'm really excited for you guys.
• 21:49
  What changes do you hope that Ath will bring to the NDIS
• 21:53
  sector or even really aged? Care to be honest with you for
• 21:57
  the long run? Absolutely.
• 21:58
  We we'd like to see the system where participants receive more
• 22:02
  meaningful and timely support and with therapists can work
• 22:04
  sustainably with with a real autonomy without being exhausted
• 22:08
  by the constant travel and buried in paperwork.
• 22:10
  If ATS can reduce waste of time, improve coordination, and make
• 22:15
  it easier to connect with participants at the with the
• 22:18
  right therapist sooner, that's a meaningful change.
• 22:21
  It means the funding is being used with medicine most on the
• 22:24
  care and skilled therapist can stay focused on therapy instead
• 22:28
  of admin. That balance, where both
• 22:30
  participants and therapists are properly supported, is
• 22:32
  ultimately what 88 exists to help.
• 22:34
  Perfect. That's yeah, it's exciting.
• 22:37
  So for anybody out there, that's the today's podcast, The best
• 22:41
  way to find you. What website do you guys use if
• 22:44
  you would like to do a shout out to your website and socials?
• 22:47
  Yes Sir, our website is AUS therapy
• 22:50
  hub.com.ausoitsaustherapyhub.com dot.
• 22:54
  AU exciting times ahead. So our Instagram is Australian
• 22:58
  under score therapy hub and Facebook is Australian therapy
• 23:02
  hub. Now, is there anything that I've
• 23:03
  missed today in our Chat Now podcast that you'd love to
• 23:06
  mention, name, drop, or put in anything in between?
• 23:09
  Not from my end AM. I.
• 23:11
  My end. Are we going to do this in a
• 23:13
  year's time? This podcast.
• 23:14
  I know and to see where things are.
• 23:16
  I don't. Want to be.
• 23:17
  Incredible, but also with your. Business too, yeah, but like,
• 23:23
  it's serious. In a years time, I hope I get
• 23:25
  the opportunity to interview guys again as like you're a year
• 23:29
  into it and seeing how it looks and all the features in between.
• 23:33
  Thank you so much for jumping on today's podcast.
• 23:36
  Thank you so much for having us. Thank you so much Sarah for
• 23:38
  organizing this.