Latest / Future Christian / Healthy Calling: Arianna Molloy on Burnout, Purpose, and Redefining Work
Transcript
- 0:07>> Loren: Welcome to the Future Christian Podcast, your
- 0:10source for insights and ideas on how to lead your church in
- 0:13the 21st century. At the Future Christian
- 0:16Podcast, we talk to pastors, authors
- 0:19and other faith leaders for helpful advice and practical
- 0:21wisdom to help you and your community of faith
- 0:24walk boldly into the future. Whether
- 0:27you're a pastor, church leader, or a passionate member
- 0:30of your faith community, this podcast is
- 0:33designed to challenge, inspire, and equip
- 0:36you with the tools you need for impactful ministry.
- 0:39And now for a little bit about the guest for this episode.
- 0:44>> Ariana Malloy: Welcome to the Future Christian Podcast. Today,
- 0:47Loren Richmond Jr. Welcomes Ariana
- 0:50Malloy to the podcast. Ariana
- 0:53is Associate professor of Organizational
- 0:56Communication at, uh, Biola University.
- 0:59Her research focuses on meaningful work,
- 1:02work as a calling, and the connection
- 1:05between humility and burnout in the
- 1:08workplace. She is an award winning
- 1:11scholar and educator who has published in
- 1:14the International Journal of Business Communication,
- 1:17Communication Studies and
- 1:19Christianity Today.
- 1:21Ariana is also a consultant for
- 1:24organizations, business professionals
- 1:27and ministries. Ariana and her
- 1:30husband Alan, have own son and enjoy
- 1:33running half marathons, traveling the world
- 1:36and drinking good coffee. A
- 1:39reminder, before we start today's conversation,
- 1:41please take a moment to subscribe to the podcast,
- 1:44leave a review and share Future Christian with
- 1:47a friend. Connect with Loren,
- 1:50Martha and Future Christian on Instagram.
- 1:54Shoot us an email at, uh, laurensonatemediapro
- 1:56uh.com
- 1:59with comments, questions or ideas for
- 2:02future episodes. We appreciate your
- 2:05voice in how we faithfully discern the
- 2:08future of the church.
- 2:18>> Loren: Hello and welcome to the Future Christian Podcast. I am Loren Richmond
- 2:21Jr. And today I am pleased to be joined today
- 2:24by Dr. Ariana Malloy. Hello
- 2:27and thanks for being here.
- 2:29>> Ariana Malloy: Hello. So glad to be here.
- 2:30>> Loren: Yeah. Looking forward to having this conversation.
- 2:34Let's begin with this. Share just a little bit about your
- 2:37faith background, what that looked like in the past for you, what that
- 2:40looks like today.
- 2:42>> Ariana Malloy: Yeah, uh, I have a very kind of
- 2:44boring story. In some ways, I've loved Jesus since I can
- 2:47remember. I grew up in a home where two parents
- 2:50really modeled what love looked like, what
- 2:53Christ's love looked like in an everyday way. And I
- 2:56know that that is sometimes very rare. And they didn't come from those
- 2:59kinds of homes, so they made an intentional choice to do some things
- 3:02differently. But I have loved Jesus since I can
- 3:05remember. Um, I think
- 3:08that there have probably been times in my life where I
- 3:10would have made different choices in hindsight.
- 3:13But generally speaking, I have known him as my savior and
- 3:16my shepherd, my best friend.
- 3:19Um, in college I read a
- 3:21couple of books and I was really Involved in
- 3:24serving in the junior high, in my church and the college ministry
- 3:27in college, I felt like my prayer life kind of
- 3:29exploded. I've always loved to pray, but
- 3:32in that particular season I really
- 3:36felt invited into a deeper level of
- 3:38intimacy with the Lord in that regard. So that is,
- 3:41that's my story.
- 3:44>> Loren: Yeah, thanks for sharing that. Has prayer remained a central
- 3:47kind of spiritual practice, spiritual discipline for you? Are there any others
- 3:49that you've really, uh, grown fond of perhaps?
- 3:52>> Ariana Malloy: Yeah, I think for me, because,
- 3:56because God is, is a person, because I
- 3:58have relationship with Him. To me prayer is, is
- 4:01talking with him, it's coming to him and engaging with
- 4:04Him. And so, um, it's not, it's
- 4:07not meant, um, to be ritualistic in my heart and
- 4:10mind. Although certain rituals do help sometimes.
- 4:13So, um, you know, one of my favorite books is Sacred
- 4:15Pathways. And in that book it talks about the seven
- 4:18different. I think it's seven, actually it might be nine. Nine different
- 4:21ways that people can feel close to God. Because we're all different.
- 4:24You know, it's similar to any kind of relationship. We all have different,
- 4:27essentially love languages and experiences. And the same is
- 4:29true in our relationship with God. And so my husband and I
- 4:32read that, uh, about three years into our marriage and it was
- 4:35really illuminating to, to discern
- 4:38what lights us up inside each of us. And for me it
- 4:41is kind of a traditional sense of like. I love reading
- 4:44scripture in the morning when I have the time. I have a kid now, so it's a little
- 4:47bit harder. But um, I love just diving into
- 4:50scripture. I love reading books that sort of
- 4:53illuminate things about scripture. I love praying.
- 4:56For me, I feel the most at home with the Lord when I'm in
- 4:59nature. So finding my, my space in that
- 5:02is really important. For the last, I don't
- 5:04know, five years, I've gone for a walk by the beach. We live close
- 5:07enough to the beach on Friday mornings. Every Friday
- 5:10I go for a 30 minute walk by the beach and just quiet my
- 5:13heart and reorient. And for me, when I see
- 5:16nature, I just feel closer to the Lord.
- 5:19Whereas my husband, he's more of someone who loves to have
- 5:22intellectual conversations. I love those too, but they
- 5:24don't make me necessarily feel closer to God or
- 5:27he loves to serve again. I love to serve, but it doesn't
- 5:30necessarily make me feel closer to God. So I think,
- 5:33um, yeah, figuring out. And again, I think that
- 5:36can also change depending on the seasons of our lives.
- 5:39>> Loren: Mhm.
- 5:40Okay, we gotta ask, it's Friday then. Did you get Your walk in.
- 5:44>> Ariana Malloy: I'm going after this actually.
- 5:45>> Loren: Okay, good. I don't want to get in the way of that then. No,
- 5:48no, I don't wanna get in the way of that.
- 5:49>> Ariana Malloy: Kind of a sacred space for me. So I try to really
- 5:52protect that when I can.
- 5:53>> Loren: Yeah. And also, like, I am super jealous that you're
- 5:56gonna get to walk on the beach, but it is what it is.
- 5:59>> Ariana Malloy: I know Colorado
- 6:02has mountains. There's nothing like the, you know, Rocky Mountains.
- 6:05But also California has beaches and that's also pretty
- 6:07great.
- 6:08>> Loren: Yeah. Ariana is a,
- 6:11what was a part time resident, sometime resident
- 6:14of, uh, of the Denver Metro. Going
- 6:17to DU for your PhD. So you got to
- 6:19enjoy a little bit of it. Well,
- 6:22uh, even though your story is short in some ways, I'm,
- 6:25I'm grateful to hear it and also grateful because it gives us
- 6:28plenty of time to talk about your book.
- 6:30So Ariana is the author of Healthy Calling
- 6:33From Toxic Burnout to Sustainable Work.
- 6:38And I gotta say, I was really
- 6:40impressed by this in many ways in the book, but let's
- 6:43begin. Just kind of the standard boilerplate question, like
- 6:46what inspired the book? Why did you want to write it?
- 6:49>> Ariana Malloy: Yeah, so in my master's, actually I got my master's
- 6:52at the University of Portland in Oregon. And in that
- 6:55time I was studying, um, how faith based
- 6:58organizations manage their business
- 7:01values with their faith values. And so that was
- 7:03interesting to me. And as I was interviewing folks who
- 7:06were part of organizations that did that, I noticed they
- 7:09kept using the word calling, which just kind of was in my brain
- 7:12a little bit. Um, then I went on to get my PhD and
- 7:15I started studying literature on meaningful work.
- 7:18So in secular spaces,
- 7:21that terminology, meaningful work points towards
- 7:23purposeful work, work that feels purposeful and
- 7:26impacting. And I remember reading a 2008
- 7:29article where in this article about meaningful work,
- 7:32they said more studies should be done about how people also approach work
- 7:35as a calling. And it was like, yes, I need to study
- 7:38this. And so, uh, I studied how
- 7:41people from different professional domains experienced work
- 7:44as a calling. And so that would have been, you know, an nf. I interviewed
- 7:47an NFL coach, lawyers, financial advisors, stay
- 7:50at home parents, artists, musicians,
- 7:52um, teachers, and, you know,
- 7:55psychologists. And so I found several things
- 7:58that marked the way they experienced work as a
- 8:01calling. By the way, not everyone I interviewed was a Christian.
- 8:04So people who aren't Christians still have this identified
- 8:07connection for purpose, which I think is God
- 8:10given, even if they don't recognize it. Um, so
- 8:13that's a really cool way to have a conversation. Too. Like, if someone is not a Christian and
- 8:16they feel called, you can say, well, what's calling you? Can you tell me more about
- 8:19that? Um, so, yeah, so I studied that
- 8:22now in my dissertation. You know, it's like a good dissertation is a done
- 8:25dissertation. So I didn't have time to, like, fully investigate everything.
- 8:29Um, I studied how people experienced work as a calling.
- 8:31I also studied the impact of culture and
- 8:34community on that sense of calling. So when we
- 8:37have support from, um, our family or
- 8:40from our workplaces, and when we don't, how does that
- 8:43impact our ability to live that out?
- 8:46I also noticed a lot of data
- 8:49showing up about the dark side of calling.
- 8:52And initially, it was just about like, you know, burnout and
- 8:55boundaries and sacrifice. Several years
- 8:58later, when I was given a research fellowship as a
- 9:00professor, I returned to some of that literature and through
- 9:03the lens of looking at humility, this
- 9:06was part of the fellowship process as we had to study
- 9:09humility. And as it turns out, all the people
- 9:12who experienced a healthy sense of calling, who did
- 9:15not get sucked into the dark side of burnout,
- 9:18actually lived out this sense of humility in their
- 9:21calling. So this sort of exploded my research again, and I
- 9:24started looking at the dark side in a deeper way. I
- 9:27will say, Loren, that in the midst of all of that, I experienced my
- 9:30own sense of burnout. I didn't know I would feel called to be a
- 9:33professor. I did. The Lord stood. Super called me to
- 9:36that. Um, but three years into it, I
- 9:39was burnt out to the point where I thought, oh, my gosh, I'm
- 9:41experiencing everything I researched in my own life.
- 9:44This is not good. And so I guess the
- 9:47reason what initially inspired this
- 9:50book was because I had been in that place of burnout.
- 9:53I knew what it felt like, and I knew how to get out of
- 9:56it. And I want anyone who's experienced
- 9:59that, who's about to experience that, who's experienced it for
- 10:02so long that they don't know what other parts of life look like
- 10:05anymore. I don't want them to be trapped by that. And
- 10:08there are specific practices that help you get out of it.
- 10:11>> Loren: Yeah, this is really good.
- 10:13I'm intrigued that it's interesting, like you said, that
- 10:16you interviewed folks outside of
- 10:18church spaces and also outside of Christianity per se,
- 10:21who identified their work as calling. I'm remembering many years
- 10:24ago when I was pursuing
- 10:27seminary, and I would talk about
- 10:29my wanting to go to seminary as a calling. And I m
- 10:32remember talking to a friend who was going to medical
- 10:35school, and she also kind of used
- 10:38similar Language to describe her,
- 10:41her journey to want to become a doctor. So it's very interesting that you say
- 10:44that.
- 10:45>> Ariana Malloy: Absolutely. In fact, I was driving down the 55 in
- 10:47California and there's, you know, billboards everywhere. And there was a billboard
- 10:50for a hospital, uh, that said, you, healing is
- 10:53our calling. And that, you know, that was there,
- 10:56um, I was watching a commercial, um, you know, when
- 10:59commercials actually happen now on streaming services. And there was
- 11:02a commercial for a truck company, I think it was Dodge Ram. And,
- 11:05and they said, our calling is to build you good, uh, trucks.
- 11:08>> Loren: Interesting.
- 11:08>> Ariana Malloy: And so there's this really interesting. I mean, I just think that's so
- 11:11fascinating that we all can identify
- 11:14with this, this feeling of
- 11:17being compelled by something that is the
- 11:19fingerprint of God on, on us and in
- 11:22us. We were made to be in
- 11:25relationship with him. We were given this thirst
- 11:28to connect with him from the very beginning.
- 11:31>> Loren: Well, this is great. I want to talk about, just
- 11:34kind of talk through some topics in the book.
- 11:37So let's begin. You've kind of
- 11:40hinted at them already, some of the positives and
- 11:42negatives of a work calling.
- 11:47>> Ariana Malloy: Yeah. So I mean, what's really fantastic is
- 11:49that there's sort of three different ways people can approach work. And
- 11:52they're not contained, so they can overlap. And you
- 11:55can experience, sometimes you can experience all three in one day, depending on what's
- 11:58happening in your job. But the three ways that people experience
- 12:01work is just a job. That's the first one
- 12:04where you go to your job because you need to pay the bills, which is
- 12:07no small thing. That's a very real thing. You, you
- 12:10took this job because you need to pay the bills. You, you clock
- 12:13in, you clock out. You might not like it, you might
- 12:15not love it. There's not necessarily a promise of
- 12:18upward trajectory. Like there's not necessarily like a 15 year plan
- 12:21in your mind. You're going to work to live for the weekends.
- 12:24Very real. The second type of approach
- 12:27to work is a career. And in this, uh,
- 12:30mentality, there are entrepreneurs, there are people
- 12:33who really like what they' they think about it.
- 12:35They use their skill set, they have that 15 year plan.
- 12:38And to them success looks like, oh, I got to move to a
- 12:41bigger office. I got a job title change, I
- 12:44get to take my family on vacation, I get to buy a new
- 12:47car. You know, certain, uh, I made, I
- 12:50helped make a playground in this urban area for kids.
- 12:53So very explicit sense of reward.
- 12:56Again, really great experience. Then the third one is a
- 12:59calling. And in our approach to work as a
- 13:02calling, It's a sense of
- 13:05deep joy and satisfaction where
- 13:08we experience four things happening. The four things that
- 13:11happen are that it's meaningful. So that's
- 13:14it's. And that could be the same as a career. It's meaningful.
- 13:17It's more than just functional. You derive meaning from
- 13:20it. I interviewed a woman who was a makeup artist and
- 13:22she did makeup for people. And she said, you know, I get to help
- 13:25people feel beautiful. It was meaningful
- 13:28to her. I've interviewed people who were the custodians at
- 13:31a hospital, and many people unfortunately
- 13:34deem some work as not real work. And that's really
- 13:36unfortunate.
- 13:37>> Loren: Right?
- 13:37>> Ariana Malloy: That's actually, in my opinion, unacceptable. Um, it might not
- 13:40be their ideal type of work, but it could be someone else's. And I remember
- 13:43interviewing a custodian at a hospital who felt
- 13:46it was their job to make that hospital room
- 13:49clean and welcoming for the next person who's
- 13:52experienced tragedy.
- 13:53>> Loren: Wow.
- 13:54>> Ariana Malloy: And so that, that's dignifying. So, so
- 13:56meaningful. So the second thing is that you feel a sense of
- 13:59call, like you can identify, like, oh, I
- 14:02feel compelled to do this. There's something
- 14:05some people who are not Christians talk about the universe. I
- 14:08interviewed a musician who felt, literally felt like his guitar
- 14:11was calling him to be a musician.
- 14:14We as Christians know that that is God. The Bible says, my
- 14:17sheep hear my voice. You know, we respond to the shepherd's
- 14:20voice. So the first thing is meaningful. The second thing is calling.
- 14:23The third thing is also really important. It is the
- 14:26combination. And this is essential, the combination
- 14:28of skill and passion.
- 14:31So many of us, and especially right after you graduate
- 14:34from college, it feels so good to
- 14:37do a job you're good at. It's very deeply satisfying.
- 14:40But that is a short term satisfaction. After
- 14:43about three months, only doing
- 14:46it because you're good at it becomes a little boring.
- 14:49There's also this need to feel passionate about
- 14:52it, to sense a connection to something that you
- 14:55care personally and deeply about. Now, the flip side's also
- 14:58true. You can feel so passionate about something, but if you're not
- 15:00good at it, that can be very demotivating at times.
- 15:03And I remember interviewing, um, a CEO of a company
- 15:06who said, passion, uh, alone is not enough.
- 15:09Passion makes you a great fan. Passion
- 15:12and skill set makes you a great employee. You can think about
- 15:15it like, if someone did feel called to be a surgeon,
- 15:18it's great that they're passionate about it, but you wouldn't want them to walk into the
- 15:21surgery room without training. This is where apprenticeship and
- 15:24growth and places like college or
- 15:26Internships and preparatory work is really important.
- 15:30The fourth thing about that sense of
- 15:32calling. So we've got that just a job, we've got a career that
- 15:35we've got calling. The fourth thing in calling after
- 15:38meaningful work, a sense of a caller passion and
- 15:40skillset. The fourth thing this is really, really important is that
- 15:43it makes a positive impact on others. It is what
- 15:47social psychologists and social scientists call
- 15:49pro social behavior. Pro social behavior means
- 15:52that it's not just a hobby. Doesn't just make you glad,
- 15:55doesn't just impact you personally, it impacts others.
- 15:58And this, Loren, is where we can especially get into
- 16:01the dark side of calling is that connection to impacting
- 16:04others.
- 16:05>> Loren: Yeah, so I think I, uh, was looking at my phone here. I keep highlights
- 16:08on my phone. So there's one. There's a couple highlights
- 16:11that stood out to me. I just want to read them since we're talking about
- 16:14this one. You. Early on, you
- 16:17say saying yes to good things is often more seductive than
- 16:20saying yes to obviously bad
- 16:22ones. Talk more about that.
- 16:26>> Ariana Malloy: Yeah, so. And you, you asked me, you know, um, talking about
- 16:29the good and the dark. So of all those categories of people who
- 16:32approach work, if you feel called, you're actually the most
- 16:34satisfied in your job. You're the most motivated. You're able
- 16:37to withstand like, organizational change,
- 16:40societal shifts. You are the person people want in the
- 16:43room, you're the yes person. And that's great. But
- 16:46also research shows you're the most prone to
- 16:49burnout. M. More than any other type of person,
- 16:52one might say, well, why is that? And it's because
- 16:55you see the need, you see the
- 16:58deep ache, and you know, you can feel
- 17:01it. And so it's really hard to
- 17:03know, is it okay to say no sometimes?
- 17:07If I'm saying no, am I letting down God, am I letting
- 17:10down my community? Like, am I allowed to
- 17:13have boundaries? And so
- 17:15it's really hard. I think often
- 17:18in certain seasons of life, you're just working hard to have opportunities.
- 17:21I don't know if you've been in that situation. I think for me in grad school, it was like, anytime I
- 17:24had an opportunity, I was like, fighting for it. But then you get
- 17:27to a point in life where your
- 17:30opportunities are actually all good.
- 17:33And it's really, really hard to know how to say no to some of
- 17:36those.
- 17:37>> Loren: Yeah, let's talk about,
- 17:40um, I'm trying to find the quote here. Oh, let's talk about
- 17:43the danger of confusing a calling with the
- 17:46title. I'm trying to find the quote here.
- 17:49Oh, uh, page 24. Too often we confuse a calling
- 17:52with a particular title when we should see it as a combination
- 17:55of skill sets and passions that can be applied to
- 17:58a number of different occupations. In
- 18:01this way, our specific calling is always tied to and should
- 18:04rest under our general calling. So I want to have you
- 18:07respond to that quote, and I also want to kind of, uh,
- 18:09dial this in too, to think about. Like this podcast
- 18:12is a podcast geared at pastors and church leaders thinking about
- 18:15calling within a specific
- 18:18faith context, church context, and how
- 18:22that confusion can happen
- 18:25even amongst churches, uh, jobs,
- 18:28church leaders, so to speak.
- 18:30>> Ariana Malloy: Yeah, so I'm so glad you brought that up because when we're talking about
- 18:33calling, my specific focus of calling is
- 18:36the, the secondary type. So as Christians,
- 18:39we are all called. We're called to love
- 18:41God and love others in everything we do. We do it
- 18:44as if we're doing it for the Lord. So that is a general
- 18:47calling that we all have in every sphere of our life.
- 18:50We should be looking and saying, how am I worshiping the Lord in
- 18:53this space? God wastes nothing.
- 18:55And so every part of our life is an opportunity to
- 18:58worship Him. And Scripture is very clear about
- 19:01this. How we do that is how we love other people.
- 19:04>> Loren: Mhm.
- 19:05>> Ariana Malloy: It's not separate. It's the same part of
- 19:07the, of the primary calling. If we're not
- 19:10loving others, well, we're not actually achieving our calling with
- 19:13God. And so that's a primary calling.
- 19:16But God is not just the master of the
- 19:19universe, the grand king, he is also the
- 19:22intimate creator. And we need to recognize that he's made
- 19:25each of us with particular skill sets and
- 19:27passions. Those are intentional. You know, I, uh, when I talk to
- 19:30college students and they're trying to figure out if they
- 19:33should like, pay attention to this interest that they have, I try to
- 19:36remind them, hey, not everyone has this interest.
- 19:39Part of the things that drive you that you think about when you're driving your car
- 19:42or brushing your teeth or you know, randomly doing
- 19:44something where your mind is going, you want to think
- 19:47about, is this something that's from the Lord and what am I? What
- 19:50should I do with that? So I think
- 19:53as we're talking about calling, and especially
- 19:56like within the church contexts, we are all called
- 19:59to love God and love others. But we also need to take
- 20:02the courage and the risk and the vulnerability
- 20:06to explore how we
- 20:08specifically have been designed and um, how we
- 20:11can develop those skill sets and passions so that when we
- 20:14do those things, we feel like we're worshiping God. And that could be paid
- 20:17work Unpaid work, relationships,
- 20:20service. So work is only one
- 20:23way in which a secondary calling can be lived out.
- 20:26It's not the only way. There are a lot of people who just are doing
- 20:29their job and that is great. And I, in um, fact both of
- 20:31my parents chose because they felt called to
- 20:34be good spouses and good parents. They
- 20:37chose work that they liked, they didn't love
- 20:40because they really wanted to make sure their home life was
- 20:43secure. And I think that's the right way to do it. Some of us
- 20:46have the opportunity to explore paid work in that way,
- 20:49way as well.
- 20:50>> Loren: So let's, let's dive into this a little bit more because I think there
- 20:53can be this temptation and maybe I'm just speaking for myself,
- 20:56having felt this temptation of pursuing a
- 20:59title when it doesn't
- 21:01necessarily align with your calling.
- 21:04>> Ariana Malloy: Yeah. So the reality is that
- 21:07people right now, and we're talking about the tool belt generation, is the
- 21:10newest generation coming out of college or coming out of high school?
- 21:14Um, okay.
- 21:14>> Loren: Tool belt generation.
- 21:16>> Ariana Malloy: Yeah.
- 21:16>> Loren: I haven't heard that before.
- 21:18>> Ariana Malloy: Yeah. So people want to acquire a lot of
- 21:21skill. And I still believe that that comes through going
- 21:24to college because we can learn a lot about ourselves
- 21:27by being in class, being in the co curricular part
- 21:30of college life, being a little bit on our own, but
- 21:32still approaching life like an apprenticeship job. But college is not for
- 21:35everyone. You might choose a trade school or immediately
- 21:38begin apprenticing with somebody,
- 21:41but the reality is people are changing
- 21:43jobs between 18 and
- 21:4642 on average, 10 times.
- 21:49>> Loren: Yeah.
- 21:50>> Ariana Malloy: So if we get too attracted to
- 21:53a job title or a major or
- 21:56something that makes us feel super, super secure,
- 22:00we could potentially be missing out on what's actually
- 22:03happening. Because our calling is less about a job title
- 22:06and it's more about the skill sets and the passions
- 22:09and the community we seek to serve. And there's a
- 22:12variety of ways to, to do that. So I do feel
- 22:14called to be a professor. But if I were to break that down,
- 22:18really, Loren, what I feel called to do is I love to
- 22:21mentor. Like mentorship is to me one of the
- 22:24most important things. I also love to collaboratively
- 22:27learn. I love to learn together and talk through
- 22:29things and explore the why questions. I love to
- 22:32speak interpersonally, one on one with people, but also
- 22:35in large groups. And that can happen as
- 22:38a professor, but that could also happen in other places too.
- 22:41And if I'm not careful, if I hold that professor job
- 22:44too tightly, it becomes one of the dark sides
- 22:47of calling that we talk about, which is an
- 22:50idol. It becomes an idol rather than the way in which
- 22:53I can experience my calling.
- 22:54>> Loren: Okay, I really want to hone in on this because this is so important.
- 22:57I think for me personally, for my
- 23:00context that I'm hoping to speak to. I'm thinking of a few
- 23:03different things. So I'm going to kind of just talk here and
- 23:06hopefully this makes sense. I'm thinking of a book.
- 23:09I'll have to recommend the title another way. It's been out
- 23:12for a few years and I had the authors on some time ago
- 23:15and they talked about, uh, they use
- 23:18the words like a telos, like an end,
- 23:20a purpose. So I think there's different language,
- 23:24similar ethos here. I'm also remembering.
- 23:27Do you remember this movie a couple years ago?
- 23:30It was like the Sound of Music or the Noise?
- 23:33It's about this drummer who lost his hearing.
- 23:36>> Ariana Malloy: No, that sounds really fascinating.
- 23:38>> Loren: Yeah, I can't even remember what it was on, but it was really
- 23:41meaningful to me because I was going through a kind of a career
- 23:43transition where I was losing a title. Right. And I
- 23:46really had to think about like, um,
- 23:49this guy kind of lost.
- 23:52He lost his hearing and he was playing in a band. Lost his hearing and
- 23:55couldn't obviously play in a band anymore.
- 23:58The movie kind of talks about his journey of like trying to
- 24:01figure out what his purposes, his calling is. And
- 24:04it seemed like his, his title was at one point
- 24:07like, he's a drummer in a band. And it seemed like
- 24:10he, through the journey of the movie figured out like that his,
- 24:13his calling or purpose, whatever, was as
- 24:16someone to, I don't know,
- 24:18teacher or do music. He kind of went to a deaf school and
- 24:21it seemed like the, the kind of. The tease was at
- 24:24the m. End of the movie was like, he's gonna like, teach
- 24:27these, you know, deaf kids to kind of
- 24:30learn music, if I'm remembering correctly. But I'm
- 24:33thinking about this and again, I'm being long winded. So forgive me, but I'm
- 24:36thinking about this so often in. I
- 24:39mean, I see it myself in my own, uh, context.
- 24:42I think for pastors and church leaders there can be such
- 24:45a
- 24:48grip on that title that A, like,
- 24:51sometimes pastors stay too long, uh, when they need
- 24:54to retire or move on to a different
- 24:57context. B, like when you stop having that title of
- 25:00pastor speaking personally, things are really,
- 25:03uh, confusing. Uh, and then three, it's
- 25:06like, as we think about
- 25:10American church, broadly speaking, the, the kind of
- 25:13professional pastor model is largely going away
- 25:16in many cases as folks think about bivocationality
- 25:19and co. Vocationality, whatever. So I've given you a lot
- 25:21there. Uh, but strike, respond, uh, to what strikes
- 25:24you there.
- 25:25>> Ariana Malloy: Yeah, I
- 25:28love certainty. Um, I am a J on
- 25:31the, um, Myers Briggs, um, in the Enneagram, I am a
- 25:346. I'm a healthy 6 usually. But I like. I like a sense of
- 25:37safety. Um, I am a type A, although I don't think
- 25:40I'm super stringent. But I love lists, you know, and I love
- 25:43that security and man job titles or choosing
- 25:46your major or, um, a season
- 25:49in life, like, oh, I'm a mom of a this
- 25:51age kid. Those are all fine.
- 25:55But ultimately, if we move
- 25:58from those things being an expression of who
- 26:01we are to the definition of who we are,
- 26:05we get into trouble M. When we move from them being
- 26:07an expression of who we are. Hey, by doing these things,
- 26:10I get to express who God is to me and I get to
- 26:13love others. When we move from that which is healthy to
- 26:16this is who I am. And I don't know who
- 26:19I am outside of that. Red alarms,
- 26:22the fire alarm. Like, uh, you know, our smoke detector goes
- 26:25off very easily in our. In our home. Your smoke
- 26:28detector should be going off if your job
- 26:31is how you know yourself is the only
- 26:34way.
- 26:34>> Loren: Yeah.
- 26:35>> Ariana Malloy: And it's incredibly tempting to do that. I think,
- 26:38particularly, again, it's incredibly tempting to do that when you
- 26:40feel called because you. You're
- 26:43experiencing this sweet spot, you know, Certainly not every day and not
- 26:46with every task. But generally speaking, the work you're
- 26:49doing makes you feel connected to God. And so when all of
- 26:52a sudden that's been taken from you or
- 26:55you no longer feel that because you're super burnt
- 26:58out, it's extremely disorienting. So I
- 27:01think what I would say is this goes back to
- 27:04making sure that we're approaching calling
- 27:07in a healthy way. And what the really important
- 27:10thing about that is, rather than thinking about healthy
- 27:13calling as a category, I'm in it or I'm out of it.
- 27:16We need to think of it like a spectrum. Where am I today?
- 27:19I mean, in writing this book, someone asked me, did you write this book for
- 27:22yourself? I didn't because I've already experienced it.
- 27:26I wrote it for you. I wrote it
- 27:29because my passion is mentorship. When I was writing this
- 27:32book, I was writing it imagining that I'm sitting across
- 27:35from a coffee table with my favorite white chocolate mocha in
- 27:38a beautiful mug, cozy with a fireplace nearby,
- 27:41looking at you, the reader, the listener, and
- 27:44we're talking together. I did that because,
- 27:47um, it's really, really hard. It's really hard when you've
- 27:50experienced that. I think there's a lot of things you can
- 27:53do. And I'm maybe going on a tangent myself.
- 27:55>> Loren: No, go ahead.
- 27:56>> Ariana Malloy: But, um, there's a really fantastic
- 27:59grid called job crafting
- 28:02that you can do that helps you
- 28:04reset the current job you're doing. If it's not feeling
- 28:07like a calling. Job crafting, um,
- 28:10and that's, uh, thinking about the tasks that you're doing.
- 28:13Task crafting, relational crafting, thinking about
- 28:16relationships that you're experiencing, and cognitive crafting, just
- 28:18your mental approach to it.
- 28:20And we can chat about that if you'd like, but there are things you can
- 28:22do. But ultimately, let's go back to this. Calling
- 28:26is about relationship with the caller.
- 28:30That's what it's about. It's relationship
- 28:33with the caller. It's relationship with ourselves. That's called
- 28:35intrapersonal communication. I'm a communication
- 28:38professor. It's intra how we talk about work, how we talk about
- 28:41work with ourselves. So, for example, uh, when I
- 28:44went back from maternity leave after I had my son,
- 28:47I realized I was feeling so pulled in so many directions,
- 28:50and I was resentful of it. And so every time I left for
- 28:53work, my son would say, mommy, don't go. And I would
- 28:56say, I have to go, buddy. I have to go to work. And I was driving
- 28:59to work, and I thought, you know what? Me telling
- 29:01myself that over and over makes me believe that.
- 29:04But guess what I get to do? I get to go to work.
- 29:08And so I just made that shift. And so the following day,
- 29:11I said, oh, buddy, I get to go to work. You know what I get to do today?
- 29:14I get to love on students, and I get to tell them about
- 29:17Jesus and communication. And I'm so.
- 29:20And you get to go to work. You get to go to kindergarten. It's so
- 29:22exciting. You get to learn, and I'll see you afterwards.
- 29:25And so reframing that to ourselves is really important.
- 29:28So relationship with the caller, relationship with ourselves. And
- 29:31it's also about relationship with the community. And
- 29:34when we think about that, it's also. It's our work community, and
- 29:36it's also our personal community. Again with
- 29:39a healthy calling. Our families.
- 29:43That's, uh, a. That is part of our primary calling, in my opinion.
- 29:46And so whatever you see as your family, if you're single, if you're
- 29:49married, with kids, without kids, whoever you deem as your family, they
- 29:52better be doing really well. If they're not doing well,
- 29:54your work is secondary.
- 29:56>> Loren: Yeah, yeah.
- 29:57>> Ariana Malloy: The problem is people go to their work because it's controllable.
- 30:00When personal life feels uncontrollable, when bad things are
- 30:03happening, when kids aren't listening, when conflict with spouses are happening,
- 30:07they go to work because they can control it again. That takes us
- 30:10to the other type of dark side, which is workaholism.
- 30:14>> Loren: Yeah, this is all good stuff here. I, uh, feel like I should talk to you
- 30:16offline about the job crafting grid, but anytime, I would love it.
- 30:21Uh, I want to talk more about shame and burnout. And I
- 30:24think if I'm understanding correctly, they're kind of
- 30:27two different sides, perhaps of the same coin.
- 30:30I want to read a couple quotes here.
- 30:33You write, when calling burnout occurs, resulting, uh, feelings
- 30:36of shame can distort our relationship with a caller,
- 30:39convincing us we are wasting, destroying or even violating the
- 30:42skills, passions and opportunities our
- 30:44caller has given to us. You, uh, also
- 30:47write about deep shame being consuming, evident in a chronic sense
- 30:50of unrelenting worthlessness, self doubt,
- 30:53so on and so forth. I'm curious,
- 30:56I guess, do you think
- 31:00is, does shame always come from burnout?
- 31:03Can they form independently? That's what I, I guess that's my first
- 31:06question.
- 31:07>> Ariana Malloy: Yeah, good question. So part of understanding the
- 31:09difference between regular burnout. There's been plenty of books and
- 31:12research on regular burnout, which is terrible.
- 31:14>> Loren: Right, right.
- 31:15>> Ariana Malloy: You know, people, regular burnout involves very serious things.
- 31:18Psychological paralysis, cynicism,
- 31:20apathy, deep exhaustion. People tend to get
- 31:23sick more often. Um, disconnection from
- 31:26relationships, just no energy at all. A
- 31:29lack of meaning. That's terrible.
- 31:31But burnout from a calling has a unique
- 31:34fingerprint. It is not just burnout,
- 31:37it is toxic burnout. And what takes it to
- 31:40that toxicity is that chronic or
- 31:43deep shame? Because
- 31:45it's not just I don't like what I'm doing, which
- 31:48is terrible.
- 31:49>> Loren: Mhm.
- 31:49>> Ariana Malloy: It's. I don't know who I am anymore.
- 31:52>> Loren: Yes.
- 31:52>> Ariana Malloy: Which is completely disorienting. And the shame
- 31:55from that comes because of that relational connection
- 31:58with the caller and the community and even yourself.
- 32:02The shame happens because it's not just that it's
- 32:04impacting you, it feels like it's impacting
- 32:07your relationship with God and the people that
- 32:10you felt like you're supposed to impact, uh, whether it's in your
- 32:13professional or personal life. So that shame is
- 32:16relational and spiritual and it
- 32:19is paralyzing. So they're
- 32:21not exactly the same. But that deep shame
- 32:24is part of the core problem with
- 32:27toxic burnout and it can hold people
- 32:30captive.
- 32:31>> Loren: Okay, so I want to, I want to make sure I heard this. So it's. I don't like what
- 32:34I'm doing and I don't know who I am anymore.
- 32:37So it's this real toxic mess.
- 32:40Um, yeah. So you kind of.
- 32:42So I was going to ask you this question,
- 32:44um, about
- 32:47folks who feel vocationally lost. Because again,
- 32:50like, I've been there. I don't want to. I want to turn
- 32:53this into a counseling session here. But
- 32:55like, I have been there where
- 32:58I don't like what I was doing.
- 33:01You know, I didn't know who I was
- 33:04anymore. So, like, when you're in that spot and
- 33:07you feel like vocationally just lost, because again,
- 33:10I'm thinking like, like there's so much transition
- 33:12happening in churches. I've seen this,
- 33:15uh, all across the church where pastors,
- 33:18especially after Covid, many folks,
- 33:21many leaders stepped down, went to work for, um,
- 33:24left a church, went for non profit or got out of the church game
- 33:27entirely.
- 33:30I've done that. And it's hard.
- 33:33Uh, yeah. What do you say to those who, just
- 33:36because they're in that spot where they don't like what
- 33:39they're doing, they don't know who they am anymore because they've been so wrapped
- 33:42around this title.
- 33:43>> Ariana Malloy: Yeah. First of all, I just want to say I'm so
- 33:46sorry you're feeling that way or that you felt that way. That's a
- 33:49terrible feeling. And I don't think that
- 33:52it's a feeling you need to ignore. It doesn't. Like you're
- 33:55not making it bigger than it is. It's a big thing. It's a really big deal.
- 33:58Um, you know, my parents were on pastoral staff for
- 34:01when I was a kid, and they ended up, um, leaving from that and
- 34:04becoming realtors. They worked as real estate agents.
- 34:07And my dad is a pastor. Okay. He just is
- 34:10you. You hear him speak and everyone's heart
- 34:13turns on. His voice is the kind of voice
- 34:16that makes people feel seen. He is wisdom
- 34:19incarnate, you know, I mean, he's God's wisdom. And,
- 34:22uh, he's just a kind, kind, wonderful person. And
- 34:25he did real estate. And it didn't. It was. He was good
- 34:28at it. It just wasn't the thing that lit him on fire. But you know what he did?
- 34:31He chose to pastor in that role
- 34:33when he could. He would pray for his clients. He also got involved
- 34:36in two different small groups that he led. He also became a
- 34:39chaplain for first responders. And so he
- 34:42still did pastoring without
- 34:45the role of pastor. He certainly pastored me.
- 34:48Um, and he's pastoring my son so
- 34:51he's pastoring my husband. Um, and so
- 34:54I feel like to not be
- 34:56dismayed simply because the title
- 34:59is gone doesn't mean that
- 35:02calling is gone. It just might need
- 35:05to be lived out in a different way.
- 35:07>> Loren: Yeah.
- 35:08>> Ariana Malloy: And I think going back to the caller and saying,
- 35:11I feel like you want me to do this, and I, um, don't see space
- 35:14for this. Show me how. So part of it is just
- 35:17remembering that the calling is
- 35:19not lost because the relationship with the
- 35:22caller is still there and he is faithful and
- 35:25trustworthy. Now, it does require us doing a little
- 35:28more work sometimes, and it doesn't always look how we want it to
- 35:31look.
- 35:31Um, so the other thing I would say, if you're in that vocationally
- 35:34lost spot, is build your board of directors. If you've
- 35:37not yet done this, um, think of a personal board
- 35:40of three to five people. Literally take the
- 35:43time to think about who you want,
- 35:46why you would want them on your personal board, and then what
- 35:49would be the questions you would ask them? Now I even
- 35:52think you can have people on there who you don't know. You know, like
- 35:55CS Lewis is on my personal board of directors.
- 35:58Um, Dallas Willard. Right. Um, Richard J.
- 36:01Foster. I don't know them personally. I will go to
- 36:04them. I will go to their literature and seek knowledge that
- 36:07way. I also have some actual people that I know.
- 36:10And so building your board of directors and then
- 36:12intentionally, uh, and routinely
- 36:15connecting with them, whether it's through a podcast. I mean, you,
- 36:18Loren, might be the board of director for people, and they listen
- 36:21to your podcast, and so that's part of their
- 36:23guidance. But we cannot thrive
- 36:26without community. Yeah,
- 36:29Wise kings, as Proverbs says, have
- 36:32wise counselors, we cannot thrive without community. We're
- 36:35not supposed to do this on our own.
- 36:37And, you know, we haven't really gotten into this part. But one of the other things
- 36:40that take us to toxic burnout is
- 36:43something called sustained or chronic stress.
- 36:46So you're talking about like, you know, the pandemic and stuff. What really
- 36:49impacted a lot of people is that
- 36:51stress was no longer like a, uh, seasonal stress. It
- 36:54was like long term stress. And when that happens,
- 36:58three specific things happen to our
- 37:00communication in particular that cause
- 37:03massive breakdown. And one of them is just
- 37:06a reduced awareness, you know, in a heightened, ah, state
- 37:09of stress. We're literally hardwired to fight
- 37:12flight or freeze, you know, and we see in a tunnel
- 37:14vision. But we're not meant to live like that
- 37:17long term. And so sometimes
- 37:20we miss things. We need community
- 37:23to help us when we're missing things.
- 37:26Shame is a lot quieter and a lot less powerful when
- 37:29we live in community. I mean, Bernie Brown talks about
- 37:32this. You know, when we, when we name it, it's a lot less powerful.
- 37:35It loses its power. And I think that, um, I
- 37:38think you can look at every part of scripture and see evidence of
- 37:41the health of living in community. But
- 37:43the problem is when we're in pain, we withdraw.
- 37:45>> Loren: That's.
- 37:46>> Ariana Malloy: That's one of the other parts of living in sustained stress
- 37:49or chronic stress is we withdraw. And withdrawal is not
- 37:52necessarily a bad thing. For a time, that can actually be important. But you
- 37:54have to communicate that you're doing it and then return to your
- 37:57community.
- 37:58>> Loren: Yeah, yeah, this is all good stuff.
- 38:00Uh, I'm curious, too. As I think about this
- 38:03in my own life, what has been helpful for me is
- 38:06clarification around what is
- 38:09actually my calling. And I'm curious, like, thinking about,
- 38:12like, your father's example,
- 38:15because, uh, like I would have said, like, five,
- 38:1810 years ago, like, my calling is pastor. Like, it's
- 38:21like the title of pastor. And I'm wondering
- 38:24if my calling is like, to serve the church,
- 38:27which is different. It's similar, but different.
- 38:30And it can be lived out far different ways.
- 38:33I'm, uh, curious for your father,
- 38:37even more broadly speaking, for other leaders you've worked with.
- 38:42>> Ariana Malloy: Yeah. Sorry, can you ask me the question again?
- 38:45>> Loren: Yeah, just like, if it helps, kind of clarifying or
- 38:48redefining what your calling actually is or.
- 38:50>> Ariana Malloy: For sure. And I think that, um, you know, one of the
- 38:54necessary things we have to do in a healthy calling,
- 38:57and I know this is really basic, so I'm not going to shock you with this
- 39:00piece of news. Okay? One of the things we have to do, we
- 39:03have to rest. We have to stabbith.
- 39:06That's one of the three essential things in healthy,
- 39:08humble calling. And
- 39:11the reason I say this is that you
- 39:14cannot have times of reflection if you don't
- 39:17take time to rest. And you cannot make a change
- 39:20or course correction if you don't have time for reflection.
- 39:23So part of reorienting
- 39:26and checking back in with how our calling
- 39:29is doing is we have to slow down
- 39:32long enough to pay attention. And, uh,
- 39:35especially for people in ministry, actually,
- 39:37taking time to rest is super complicated.
- 39:40It's just complicated. Um, but you know what? It's also
- 39:43complicated for other people. I've interviewed and worked with hospital
- 39:46executives and hospital staff. If they take
- 39:49a break in their mind, someone dies.
- 39:51>> Loren: Yeah. Yeah.
- 39:53>> Ariana Malloy: Like, really? And so I think
- 39:56it's important that we don't Elevate certain jobs as like, well, if I. If
- 39:59I rest, this job, this holy job is, you
- 40:02know, people are going to get hurt. Guess what? A lot of people feel
- 40:04that way. That's one of the kind of
- 40:07glorifying ways of work that we need to get out of.
- 40:10We have humility in Micah 6, 8.
- 40:13It tells us to walk with God, we need to walk humbly with
- 40:16God. And humility means knowing that
- 40:19we can step away for a moment and life
- 40:22will keep going. And if it doesn't, we are actually
- 40:25way controlling things. We shouldn't be controlling. You
- 40:28know, it's not a healthy thing. Jim Collins, in his famous book Good
- 40:30to Great, talks about the difference between a good leader
- 40:33and a great leader. A good leader, if they take a break from
- 40:36their work or their job, everything falls
- 40:39apart. A great leader, if they take a break from
- 40:42it, things still go on because people have delegated.
- 40:45They know their role, they know what's going on.
- 40:48So I think that going back to needing time to
- 40:51reflect, I would say to you, Loren, uh, that every
- 40:53week I have to reorient my calling. By
- 40:56the time I get to the end of my week, enough other messages
- 40:59and tendencies and being pulled in different directions have
- 41:02gotten to my head and my heart. And if I don't take time to
- 41:05Sabbath, which I'm usually terrible at, by the way, I've
- 41:08been Sabbathing for 15 years and I'm still not great at it.
- 41:11Um, but I pursue it because I
- 41:14know I need to surrender my time. I
- 41:17need to surrender my focus. John Mark Comer talks about the
- 41:19worries, the wants, and the work that
- 41:22consume us. We have to take a break from that
- 41:25so we can listen to the Holy Spirit and say,
- 41:27father, what do I need to know right now?
- 41:31Show me where I've been. Uh, a blessing this week. And show
- 41:34me where I've failed, and show me what to do about it. Where am I holding
- 41:36on too tightly? And where do I need to let go?
- 41:39>> Loren: Yeah, this is all good stuff here. I want to ask you two
- 41:42more questions before we take a break. One is
- 41:45just when we think about, especially in church
- 41:48context, my goodness.
- 41:51Uh, this metaphor as work is family.
- 41:54Tell us why this is such a
- 41:57problematic metaphor and what we can do
- 42:01if. Because, I mean, I feel like even in church context, it's
- 42:04like work as family is almost like. It's like.
- 42:07It's not just like. Because there's.
- 42:09I mean, theologically we would say, like, yes, we're the body of
- 42:12Christ. We are siblings in Christ.
- 42:15Um, for a pastor like, you know, we'd
- 42:18say that's my, that's my sibling in Christ that I'm trying to
- 42:21serve. But also, like, I
- 42:24don't know if, like, they're not my flesh and blood per se,
- 42:28like, I gotta go see my kids, for instance, or my spouse
- 42:31or whatever. Like, talk through that.
- 42:33>> Ariana Malloy: Uh, yeah, this is a really complicated
- 42:36and contentious conversation, or it could be at least,
- 42:39but I don't think it needs to be.
- 42:41Um, work is
- 42:43not your family because you don't fire your family.
- 42:48So that's where it gets problematic. Now, I want to have a big asterisk when
- 42:51I'm talking about this because I have studied some organizations. I've
- 42:54actually worked with some organizations. I can think of
- 42:57one in particular that lives out the family metaphor
- 43:00beautifully. Now here's why.
- 43:03Because in that model of family, everyone has a
- 43:05say. They are family in the good times and the bad
- 43:08times. So it's not just, oh, you're family, you better agree
- 43:11with me, right M. Dad or mom are saying, you need to do
- 43:14this, so you as the child need to agree. That's
- 43:17not how it was communicated in this particular organization.
- 43:20In this type of organization, family was used
- 43:23to say, we are so in this together that if you're not
- 43:26okay, I'm not okay, let's be okay together.
- 43:29And in this particular organization, the turnover was
- 43:32so little. People have worked there for 30, 40,
- 43:3550 years because they felt taken
- 43:38care of. And I also think that, um, family
- 43:41owned businesses are their own complexity. So I just want to say the big
- 43:44asterisk there. But generally
- 43:46speaking, we do need to stop using that metaphor unless
- 43:49we're going to live it out like that. That because we can be a
- 43:52community, we can be a team. You can find
- 43:55any other metaphor you want. But
- 43:58it's really important. We don't throw out the metaphor of family all the time.
- 44:01Because when you do fire someone, let someone
- 44:04go, move them to a different part of the company,
- 44:07and you use that metaphor, that's
- 44:09manipulative. And it doesn't allow for
- 44:12people to respond, to have a different opinion.
- 44:15It then severs them. Did, uh, they get divorced from the
- 44:18family? If they got fired, can they still be part of the
- 44:21family? And so I think as Christians, we
- 44:24are a family, but in the
- 44:26workplace and that gets really hard because
- 44:29when you work with your friends and you work in a church or a Christian
- 44:32organization, it's very complicated.
- 44:34But I would encourage people to resist using that metaphor.
- 44:37Really figure out what do you mean when you say that? And is there another
- 44:40Word or phrase you can use because we are a
- 44:43tight knit group. That's great to say.
- 44:46But again, in the family metaphor, there's a very clear mom and
- 44:49dad and you are always part of the
- 44:52family. Whether you're adopted in or you're birthed in, you
- 44:55are part of the family. But that's just not possible
- 44:58in a workplace. That's just not the context of work.
- 45:01>> Loren: Yeah, that's good.
- 45:03Okay, one last question before we take a break.
- 45:05Uh, Arianna teaches and
- 45:07studies organizational communication,
- 45:11uh, outside of this book. So
- 45:13share if you can just, I don't know, one or two
- 45:17thoughts, hints, uh, ideas for
- 45:19organizations or churches, whatever, however you want to take
- 45:22this, that may be common mistakes that
- 45:25really could be improved to help organizations
- 45:28do better in their communications.
- 45:30>> Ariana Malloy: Great. Yeah. So one of the things I get to do outside of being a
- 45:33professor is I work as a consultant or, uh, I help do training
- 45:36workshops for organizations and churches and
- 45:39um, specifically on healthy communication in the workplace.
- 45:42And that is a whole array of things, but it's about
- 45:45healthy conflict in the workplace. How do you approach
- 45:47that? Learning about conflict styles, healthy
- 45:50listening. So this is really interesting. There's four types of
- 45:53listeners and, and if you identify what kind
- 45:56of listener you are, you also know why you check out in
- 45:59like meetings and places. So then you're
- 46:02responsible for checking back in or making the ask like, hey,
- 46:05this thing right here is not happening. Can we, can we do it this
- 46:08way? So knowing yourself that way. Healthy
- 46:10communication is in the workplace also involves knowing how to
- 46:13communicate with empathy. You know, Gallup did a
- 46:16study several years in a row
- 46:19that basically said 80% of
- 46:22people would work more hours
- 46:25with less pay if they knew they had an
- 46:28empathetic boss. I'm going to say that again.
- 46:32More hours, less pay
- 46:35if they knew they had an empathetic boss. Empathy is not
- 46:38lip service. It is slowing down long
- 46:40enough to make sure that person feels seen and
- 46:43heard. And if you have the power to take
- 46:46action, you take action on their behalf.
- 46:49And so those are some, um, practical things. I also teach
- 46:51nonverbal communication. 70% of communication
- 46:54is non verbal approximately. And learning what that
- 46:57means in the workplace is really key. There's also things like, like
- 47:00what is your shared goal in the workplace? For example, I was
- 47:03talking to a VP recently who said, you know, it's really important to me
- 47:06that people respond to emails in 24 hours. And
- 47:09we were like talking about, have you made that clear to people?
- 47:12Because if not, guess what? Over communication is your very
- 47:15best friend in the workplace. Over
- 47:17Communication. Communicating something
- 47:19multiple times is your very best friend,
- 47:22because everyone has a million things going on in their head, and
- 47:25especially if they're not part of your direct report. You might have
- 47:28thought you've said it once enough, twice enough, three times
- 47:31enough, but they might need to hear it seven times. Usually, people
- 47:33need to hear something seven times
- 47:37before it really sets in. So
- 47:40there's all sorts of ways that you can approach communicating in the
- 47:42workplace to garner more cohesion,
- 47:45a greater sense of motivation, to figure out why
- 47:48these, like, side conversations on a different text thread
- 47:51or, like, at the water cooler are happening when they shouldn't be. They should be
- 47:54happening in the meeting. Um, and I think, again,
- 47:57communication is. It's like the air that we breathe. We don't
- 48:00notice it till it stops working, but it's super essential.
- 48:03>> Loren: Well, I look forward to your next book, then, on organizational
- 48:06communication.
- 48:08Uh, Ariana's book is Healthy Calling From
- 48:11Toxic Burnout to Sustainable Work. Really recommend
- 48:13it. Let's take a quick break, and we'll come back with some
- 48:16closing questions.
- 48:21All right, we're back with Arianna Malloy.
- 48:24>> Ariana Malloy: Dr.
- 48:24>> Loren: Uh, Arianna Malloy, thank you so much for this
- 48:27conversation. Really appreciate your insights. Uh,
- 48:29closing questions. We always tell folks you can take these as seriously or not
- 48:32as you'd like to, but, uh, if you're Pope for a day,
- 48:35what do you want to do with that day?
- 48:39>> Ariana Malloy: I m. Would love to see early childhood education be better
- 48:42for all people. I think, um, for families,
- 48:45in terms of knowing how to help
- 48:48develop and cultivate their kids from 0 to 8 years old
- 48:51is really essential. And I don't know why people assume that
- 48:54just because you have a kid, you know what to do with them.
- 48:57It's a very lonely and challenging experience
- 49:00sometimes, and so I'd love to see more support for that across the
- 49:03entire world. Um, I think
- 49:05that it would be really great if
- 49:08we could change the way we treat people who are retired
- 49:12and who are done with their primary work.
- 49:15I think we, as a society in particular, really devalue
- 49:18one of the most essential populations, and we miss out on
- 49:21their treasure. And we're also responsible
- 49:24for the increased loneliness that exists in that
- 49:27population. And that's a shame. And as in the church, we need to do
- 49:30better and not relegate them to the corners of the
- 49:33space.
- 49:33>> Loren: This is good. Okay, real quick, then. Uh,
- 49:36practically speaking, any, like, thoughts for the Pope on
- 49:38Pope communication?
- 49:42>> Ariana Malloy: I. I, um, suppose treat it like it's
- 49:45as essential as medicine. Um, you know,
- 49:48as a professor in communication undergrad, people like, oh,
- 49:51communication. What are you going to do with that? And it's like, what can't you do with that?
- 49:54And what's crazy to me, I wish I could just, like, put it on a
- 49:57tape recorder or tape recorder. I now show my age. I wish I could put
- 50:00it on repeat. Um, just that a
- 50:03couple years after people graduate, they come back to me and they
- 50:05say, oh, my gosh, everything you taught me in
- 50:08communication, I'm using on a daily basis. Uh, but you just
- 50:11don't see it because it feels like it should be
- 50:14obvious, but it's most of the time the obvious things that get us into
- 50:17trouble because we don't do them well.
- 50:18>> Loren: Yeah. Yeah. Okay. A historical Christian figure
- 50:21you want to meet or bring back to life.
- 50:24>> Ariana Malloy: Okay. I don't know if I can choose between
- 50:27them. Um, I love Peter from the Bible. I
- 50:30love him so much. Um, also John,
- 50:33also Mary. I feel like she is such
- 50:36an interesting person. I would love to know more about her,
- 50:39certainly C.S. lewis. I don't know if you would frame Jane
- 50:42Austen as a Christian figure, but she, to me, is a
- 50:45phenomenal, ah, figure in the development identity
- 50:48of women in particular. Um, so those would
- 50:50be. I mean, let's be real. C.S. lewis would be
- 50:53my very first choice, but maybe C.S. lewis and Peter, I don't know.
- 50:56>> Loren: Sure. A dinner party perhaps.
- 50:58>> Ariana Malloy: Ooh, fun.
- 50:59>> Loren: Yeah. Uh, what do you think history will remember from our current time
- 51:02and place?
- 51:05>> Ariana Malloy: That is a really profound question, and I think
- 51:08that. I don't know if I know how to answer that in a lighthearted way, because I feel
- 51:10like at this point in the world, people have lost their minds
- 51:14a little bit.
- 51:15>> Loren: Well, it's.
- 51:15>> Ariana Malloy: Our world is really crazy.
- 51:19>> Loren: Let's leave it there, because that's actually a profound way of
- 51:21saying it that, um, let's say
- 51:24this more hopefully. What do you hope for the future of
- 51:27Christianity?
- 51:29>> Ariana Malloy: I hope for the future of Christianity that we
- 51:32stay true to what the definition of biblical love is.
- 51:36It is not a, uh, it's not for one type of person. It's for all
- 51:39of us. Love is kind. Love is patient. It is
- 51:42not easily angered. It keeps no record of wrong. I
- 51:45also love the definition of wisdom that the Bible gives us.
- 51:48We are meant to be peacemakers, and we are
- 51:51called to live in peace. Colossians 5 says that.
- 51:54So I would love if we, as Christians, truly
- 51:57people, would know who we are by how we love
- 52:00others.
- 52:01>> Loren: That's good. Uh, share how people can connect with
- 52:04you. Get the book, all that.
- 52:06>> Ariana Malloy: Yeah. Uh, the easiest way is to Go to my website, which is
- 52:08arianamilloy.com on that website you can sign
- 52:11up for newsletters and resources or not. You can
- 52:14see a bunch of my talks. You can see other things that we do. You can order the
- 52:17book on Amazon or Barnes and Noble or some other different, um,
- 52:20options. And, um, if you just have a question you want to ask me, I
- 52:23will totally, I would love to engage.
- 52:25>> Loren: Well, I really appreciate this conversation. So meaningful for me
- 52:28and I hope for our listeners. Uh, one of the things we always do on our
- 52:31podcast is a communication practice of, of
- 52:34leaving people saying a word of peace to folks. So may
- 52:37God's peace be with you.
- 52:39>> Ariana Malloy: Thank you. And you as well.
- 52:47>> Loren: Thanks for joining us on the Future Christian Podcast.
- 52:51The Future Christian Podcast is produced by Resonate
- 52:53Media. We love to hear from our listeners with
- 52:56questions, comments and ideas for future episodes.
- 52:59Visit our
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- 53:17peace.