Latest / Shane Hewitt and The Nightshift
The “Way Too Real” Robot with Body Temperature
Customer service workers mistaken for robots must prove humanity through incompetence. You're calling customer service frustrated with automated systems. A person answers. Calm voice. Well-spoken. Professional. You don't believe they're human. You start issuing voice commands trying to skip to real person. Make payment. Agent. The voice says hold on, no, hi, you're speaking to Mary, I'm a human being, let's have a conversation about this. You still don't believe it. You test them. Spell this word. Answer this question. Prove you're not AI. Workers call this being captured when customers…
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