Latest / YPO Technology Network AI Brief
Sierra Just Repriced Customer Service
Sierra closed a $950 million round at a $15.8 billion valuation, led by Tiger Global and GV with Benchmark, Sequoia, Greenoaks and others. Eight months ago the company was valued at $10B. The reason for the step-up is not a keynote demo. It is revenue: $100M ARR in November, $150M by early February, and a customer list that includes Cigna, Prudential, Blue Cross Blue Shield, Rocket Mortgage, SoFi, Ramp, Discord, Rivian, Sonos, and Wayfair.
Stephen Forte's read: customer service is the first enterprise workflow with a billion-dollar AI receipt attached, and the part your CFO should underline…
The skinny
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