Latest / Business of Tech: Daily MSP News & IT Services Analysis
When Clients Build Instead of Buy, MSPs Inherit Hidden Upkeep Costs
Organizations are moving from purchasing commercial software to building their own applications with AI tools, shifting the ongoing maintenance and accountability from vendors to internal teams and MSPs. This creates governance gaps and operational risk that go unpriced, particularly as automation and custom app development become easier for enterprises, small businesses, and IT providers. Evidence comes from McKinsey’s State of AI survey, GoDaddy’s self-built app hosting, and direct MSP case studies.
McKinsey found that 32% of organizations—and nearly half of AI “high performers”—built…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.