Is the Customer Always Right? No, But It's Always Your Responsibility | Ep. 48
Hosts Dave Kozak and Steve Cook delve deep into the art of customer service and its pivotal role in creating devoted customers. Discover the secrets to exceptional customer interactions, from establishing rapport to setting clear expectations. Learn why personal touches, genuine communication, and addressing customer concerns are the cornerstones of a thriving sports business.
Whether you're a sports entrepreneur or a seasoned business owner, this podcast is your roadmap to mastering customer service and cultivating enthusiastic supporters who fuel your success. Don't miss this opportunity to…
The skinny
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