The Real Story Behind a Perfect Tech Match | QMetrics & SymTrain
Season 2 of The Tech Matchmaker kicks off with a three-way conversation: customer, vendor, and matchmaker. Host Gina Gibson (Think Forward) sits down with Liz Subia (QMetrics) and Dan McCann (SymTrain) to walk through a real engagement from every angle—no highlight reel, no polished pitch.
QMetrics, a highly regulated healthcare consulting firm running CMS/DMHC/DHCS-governed contact center surveys, was stuck: 32 hours of instructor-led training per survey cycle across three programs. PowerPoints, recordings, quizzes, and QA-led training had all failed. Think Forward gathered requirements…
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