Latest / Event Industry News Podcast / Inside Twickenham: How Allianz Stadium Reinvented Event Spaces

Transcript

Inside Twickenham: How Allianz Stadium Reinvented Event Spaces · Event Industry News Podcast

• 0:06
  Hello, everybody, and welcome to the Event Industry News Podcast.
• 0:10
  My name's James Dixon, wishing you all a very good morning, afternoon,
• 0:13
  or evening, whenever or wherever you tune into today's podcast from.
• 0:17
  And never more apt than when I had the good fortune of being sat in a natural
• 0:22
  space rather than at my upright piano at home in Yorkshire, which is where I
• 0:26
  usually record these podcasts from.
• 0:27
  I balance the laptop on top of the piano, and I balance The microphone sits
• 0:30
  on the piano lid and it becomes the perfect sort of split-level podcast studio at home.
• 0:36
  So anybody who's watched it before, that's letting you into a little bit of
• 0:39
  the magic behind the scenes there.
• 0:41
  The reason that we're in person, and I have the good fortune of being sat in
• 0:46
  front of a camera with an actual microphone in my hand, is that we are at the
• 0:49
  Allianz Stadium in Twickenham.
• 0:51
  We have been part of an event that's taken place here today with a selection of invited guests.
• 0:57
  We've had some panel discussions this morning in this beautiful space within the stadium.
• 1:01
  The guests have had a great tour of the stadium. And to tell us a little bit
• 1:05
  more about what's been going off today and some of the wider events,
• 1:09
  ops stuff and event stuff that's going on within the stadium,
• 1:12
  is Johanna Bairain. That's right.
• 1:15
  Well done. Thank you for joining us. But thank you as well for facilitating today.
• 1:19
  That's okay. You're welcome. We always like to get buyers and industry experts
• 1:22
  to the stadium whenever we can.
• 1:23
  And it's been a great experience. We're in this great space today.
• 1:27
  And we'll put some, I think, sort of B-roll footage in of this space so that
• 1:31
  people who are watching the podcast today can actually see for context where we've been.
• 1:35
  But it's a great, relaxed bar space. I'm looking around here and there's a lovely long bar.
• 1:41
  There are sofas. There are lower level seating. There's bar seating.
• 1:44
  I can imagine that this is an absolute hive of activity on an international
• 1:49
  match day, of which there was one just a couple of days ago.
• 1:51
  Two days ago. We've just finished the international series.
• 1:54
  The Awesome, we had four back-to-back matches and four wins. And around that,
• 1:58
  24-7, we do non-match day events as well. So it's been a busy stadium, busy November.
• 2:03
  And a lot of developments as well are on, if you can call it the campus or the
• 2:08
  stadium, I don't know how you would refer to it, the complex.
• 2:10
  But again, I had the good fortune of staying in the new on-site hotel last night.
• 2:14
  There's now a Radisson Red Hotel on-site here, which is another string to your bow, dare I say.
• 2:21
  And part of today has been very much giving these invited guests a tour of the
• 2:25
  venue and showcasing the type of facilities that are available.
• 2:29
  What are some of the most significant recent changes or additions to what they
• 2:32
  offer yeah we're always evolving what we have here like the room we're in at
• 2:36
  the moment was an empty blank canvas and we just thought we wanted to add some
• 2:40
  personality to it we've made it into a lovely lounge,
• 2:42
  bar restaurant area on a match day yes
• 2:45
  you're absolutely right it's full of hospitality on a non-match day it
• 2:48
  really works well with our south stand conference center if
• 2:51
  it could use for their delegate catering or
• 2:54
  breakout spaces or you know a relaxing
• 2:57
  post-conference drinks so we're just really trying to
• 3:00
  develop that we've developed this we also redeveloped the beaumont suite
• 3:03
  which is in the north stand and again that was kind
• 3:05
  of an empty room that could be set up in very traditional
• 3:08
  ways and again the demand was more for
• 3:11
  a casual dining offering that can
• 3:14
  be added to a DDR for example so people
• 3:17
  can have the conference on the lower level which is the captain suite and
• 3:20
  then just up an internal staircase to the Beaumont suite which offers a really
• 3:24
  lovely lounge feel so those are probably refurb that we've just upgraded and
• 3:29
  then in the south stand here where we are at the moment we have a state-of-the-art
• 3:33
  conference center and again we've just upgraded all the tech and lighting in this level too.
• 3:38
  So it's always ongoing, always evolving. We never rest on all our roles.
• 3:42
  We always want to make sure we're providing the customers with everything they need.
• 3:45
  And have these new spaces and the refurbished spaces been driven by demand from your own clients?
• 3:52
  Or is there an element of you being able to sit down as a team and saying,
• 3:56
  well, here's where we think people's trends and desires are going.
• 3:59
  So we need to give them the spaces that we think they'll need in a few years.
• 4:02
  What's the balance between those two things? It's a little bit of both.
• 4:04
  I would say, first of all, we see what clients are asking for.
• 4:09
  Oh, can you hire in furniture to make this feel more of a lounge?
• 4:13
  And we don't want people to have to keep hiring in furniture and we certainly
• 4:15
  don't. So there was that demand, but absolutely, I would say most of it is as a team.
• 4:19
  We sit and we say on a match day, the demand is this. On a non-match day, this can also work.
• 4:26
  And we'll look as a teammate very much, we're all involved in design,
• 4:30
  we're all involved in looking at the different offerings that can be delivered
• 4:33
  so yeah so it's a little bit of both but absolutely.
• 4:36
  There's demands from the client, but also what we think is right for the audience as well.
• 4:39
  Because historically, in a venue of this size and scale, you know,
• 4:43
  an architect would be commissioned and they would say, here's what we're giving
• 4:47
  you as an event space. And everyone would go, oh, thank you very much.
• 4:51
  Mr. Contractor, please build what Mr. Architect has put on paper.
• 4:54
  It seems to be a much more joined up way and a collaborative process to the
• 4:58
  impression I get for venues of this scale that there has to be input from the
• 5:02
  team who are actually delivering day to day.
• 5:04
  Absolutely we're a complex venue very complex
• 5:07
  venue and we've got to make sure first of all
• 5:10
  you know you've got the chefs who want the kitchens to deliver the kitchens
• 5:13
  can't deliver it there's no point in having the spaces delivery access all those
• 5:17
  things that aren't the exciting things but it's behind the so that is always
• 5:20
  a priority and then it's the look and feel of the spaces so for these it was
• 5:24
  more internal design agencies who well worked with us it's also then we've got
• 5:28
  some really experienced people
• 5:29
  on site as well who can source and deliver things brilliantly for us.
• 5:33
  So yeah, a real mixture. Yeah, and adaptability as well. It's the first thing I thought when I came in.
• 5:39
  We arrived on site yesterday and had a little look around the space to see how
• 5:44
  we're going to set up and what does it look like.
• 5:46
  And hand on heart, I'd see no pictures at all.
• 5:49
  I hadn't looked at anything. So I came in yesterday afternoon and my first impression
• 5:54
  was my genuine first impression. I went, oh.
• 5:58
  Smells new. This is nice. You know, this is not just sort of boring carpeted
• 6:04
  conference space with a bar at one end.
• 6:07
  You know, we have an adaptable wedding and conference venue.
• 6:09
  Oh, what you actually have is a rectangular room with some carpet and a concertina wall.
• 6:14
  This is a genuinely adaptable space. And straight away, I spoke on one of the
• 6:19
  panels earlier about the event organizer augmented reality goggles that we have
• 6:23
  inbuilt to us where we can picture things happening.
• 6:25
  So I could picture a buzz on a match day when the bar's busy and people are
• 6:29
  having a few drinks and some food beforehand.
• 6:32
  I can see a breakout space for an event that may be taking place in the room next door.
• 6:36
  I can see how we're using it today, which we've actually used it as our event
• 6:40
  space and laid it out a bit more casual format. So it's great.
• 6:44
  To have that first impression as it. And do you get that kind of sense of satisfaction
• 6:48
  when you're showing clients around the spaces now where they do walk in and
• 6:51
  do the same thing? Absolutely.
• 6:52
  And people are always surprised, doesn't matter how much marketing we do,
• 6:56
  how many videos we do out there. People are always surprised at everything we
• 6:58
  have. We have 34 different event spaces.
• 7:01
  The majority of them are very different in layout and style.
• 7:04
  And nobody leaves here that doesn't say, I'm so surprised that you've had.
• 7:08
  And even as you say, suddenly we come down the corridor and we come across this
• 7:10
  beautiful lounge. I'm like, yeah, use this for your conference and your delegate
• 7:13
  catering people are like really?
• 7:15
  We're like yeah there's nowhere off bounds apart from the pitch but you know.
• 7:19
  But everywhere else absolutely can be used for events I guess a lot of silver
• 7:23
  would have to cross palm in order to in order to utilise the turf well I don't
• 7:29
  even think that's an option so I think it's just,
• 7:32
  it's hallowed very much so absolutely and the guests today of course have had the
• 7:37
  opportunity not to go on but they've been right down to pitch side haven't they
• 7:40
  down to pitch level and we do we really maximize you know we have a large venue
• 7:44
  here we have to maximize the potential the pitch side experience is phenomenal
• 7:49
  and i think it makes it all that special and so we can offer that pitch side
• 7:53
  experience whether it's a product launch.
• 7:55
  Barbecues even just breaking up your day for your
• 7:58
  afternoon tea break pitch wherever we can we'll incorporate that
• 8:01
  experience because even if you're not a fan of rugby or
• 8:04
  you've never been here people are usually very excited about a
• 8:07
  large stadium what it offers it is a theatre it
• 8:11
  is a however you an auditorium however you want to see it we also actually
• 8:14
  I did come up with this and you're welcome but we do
• 8:17
  an alfresco auditorium because if you look at a stadium I was about to ask you
• 8:21
  it is tiered seating it's an auditorium do you ever use the stadium as a space
• 8:26
  so we'd have a pitch side stage and we will do conferences pitch side I love
• 8:32
  that so you sit in a purpose built racked auditorium,
• 8:36
  And I was honestly, I can't believe she just said you've preempted it.
• 8:40
  In my head, I'm going, I wonder if they ever use, you know, a block of seating.
• 8:44
  And so, well, we can get 500 people in there and there's space for a small stage at the front.
• 8:48
  And we wouldn't want anyone like, they are stadium seats. You wouldn't want
• 8:51
  people to sit in them for eight hours listening to who wants to do that anyway.
• 8:55
  But we have a picture, wonderful pictures on our website. I'm going to send
• 8:59
  you one afterwards. Please.
• 9:00
  Yeah. We'll put one up, hopefully. We'll try and get one in.
• 9:02
  Yeah, and I have an auditorium, a conference, a welcome, a CEO welcome,
• 9:06
  then everyone scatters off into all the different spaces.
• 9:09
  And it's a really big welcome for people. And you just need a simple stage pitch
• 9:12
  side and people can 100%. It's an alfresco auditorium. And of course,
• 9:17
  when you think about it, I'll copyright that.
• 9:18
  It makes so much sense because by design, all of the internal spaces that you've
• 9:23
  got for a match day experience need to offer accessibility into the stadium.
• 9:29
  So you can walk straight from your seats into a suite. so why not use that space
• 9:33
  anyway and dovetail the two together are you copywriting it?
• 9:37
  I'm copywriting that any other stadiums planning on offering that within their
• 9:42
  conference event offering you must run it past here first there is a small franchise
• 9:46
  fee to pay interesting joking aside there's been.
• 9:52
  At least four ideas that i've been involved in today in conversations that have taken place,
• 9:59
  what are we just after three o'clock in the afternoon we've been on site here
• 10:02
  since eight o'clock and there's at least i've spoken to al turn i've spoken
• 10:07
  to the team from event industry news and we've had four ideas just between us
• 10:12
  you've just dropped another one there we go and.
• 10:15
  This is what days like this do though they do inspire the whole point of today
• 10:18
  was to inspire bit of conversation.
• 10:20
  We wanted people to get some ideas and go away with thinking,
• 10:23
  oh, hold on, what could I do? How could I use that?
• 10:26
  And I suppose from a marketing point of view, pictures and videos and specifications
• 10:32
  of the spaces are all well and good and need to be done.
• 10:35
  But actually inspiring thought and inspiring ideas is a whole other strand of the messaging.
• 10:41
  100%. And for any venue really, just
• 10:44
  going on that site visit is crucial because we
• 10:47
  have wonderful marketing collateral videos dolls houses tours
• 10:50
  but you'll show show someone
• 10:53
  a room give them 10 minutes to have a coffee or catch up on emails
• 10:56
  like we said take some time out and they'll go actually based on
• 10:59
  that event that venue you showed us downstairs we've just thought and
• 11:02
  we've gone you know it can be used slightly differently you know break them
• 11:05
  all do something different do something creative and that's where we have the most
• 11:07
  fun with events but yeah just kind of getting the
• 11:10
  ideas or people will actually move they'll see one
• 11:13
  room and go that other room now we quite like the style of
• 11:16
  that yeah and that all comes down to and it is something that
• 11:18
  we try and you know teach it's not just about how many delegates are
• 11:21
  coming what's the event for it's saying how do you want your guests to
• 11:24
  feel when they get here yeah want them to be surprised you want them
• 11:26
  to just go straight into business mode which absolutely some brands and companies
• 11:30
  do do you want them to feel relaxed welcomed surprised surprised at the layout
• 11:35
  you've chosen or not you know and it's just working with clients on what they
• 11:38
  want from a capacity point of view mentioned there's 34 available spaces in
• 11:43
  here and presumably because.
• 11:45
  They were designed, you know, with a match day experience in mind as well.
• 11:50
  There's no limit to how many of those can be operational on any one day for
• 11:53
  a non-sporting event, a non-match day event. Absolutely, we can use them all. Yeah.
• 11:58
  I don't think the operations team will help you. What's the step count like, though?
• 12:01
  What's the step count like, though, working in a venue like this?
• 12:04
  When you're overseeing, you know, a full quota of events within the spaces,
• 12:08
  you've got to navigate this.
• 12:09
  It's a big old place. It's just even the event managers who do a brilliant job
• 12:13
  and the operations team, they are usually allocated an area for a day with their
• 12:18
  own kitchen and their own team.
• 12:20
  So yeah, absolutely. You've got to position people in the right stands and the
• 12:23
  right spaces. But we can have several events going on at once and people don't
• 12:28
  know that each other are here. We also have 150 boxes.
• 12:32
  Yeah, of course. Yeah. We all have little meetings in. So they're booked as
• 12:35
  well for the days for little meetings.
• 12:36
  Well, if you dive into the archives, which is still very much available in the deep,
• 12:41
  deep in the heart of the event industry news website you will
• 12:45
  find episodes of the podcast that were recorded
• 12:48
  in one of the hospitality boxes here from we
• 12:51
  we think i think about 10 years ago i've not actually referenced it to get the
• 12:55
  exact dates but we're going to find pretty sure that it was about 10 years ago
• 12:58
  that we came here and set up the event industry news podcast studio in one of
• 13:02
  the hospitality boxes i remember the day really really well because we had some
• 13:07
  good guests but we were looked after really well as we have been today.
• 13:11
  There were two of us that were here. I think.
• 13:15
  Lost in the messaging they assumed that it
• 13:18
  was an entire rugby team coming to record the podcast because
• 13:21
  we were given breakfast lunch and dinner that would have fed easily a
• 13:25
  full squad if not two of them and it was fantastic right as has the catering
• 13:29
  been here today so yeah maybe have a little look around through the podcast
• 13:33
  or history and you'll be able to find there with me a little bit more hair there's
• 13:38
  a little bit more hair maybe not as much around the jowls either going back about 10 years.
• 13:43
  But one thing I wanted to ask you is, a topic of the conversation today has
• 13:48
  been about how event organizers shape their events and design their events. And how do you think,
• 13:55
  I'm wondering, with the experience that you've now got with offering these spaces
• 14:00
  and the actual spaces that you've got as a venue,
• 14:03
  you will inevitably have built an experience of seeing the successful events
• 14:07
  and the ones that maybe haven't quite delivered and haven't been planned and
• 14:11
  executed as well as they could have been.
• 14:13
  And I think again something that's underutilized in the industry by event organizers.
• 14:19
  Is their willingness or perhaps
• 14:22
  even forgetting completely that they could go to the venue and
• 14:25
  say what are your thoughts on this do you ever
• 14:28
  get involved in that side of things we love that and even recently there
• 14:31
  is a client setting up a main plenary with lots of breakouts and
• 14:34
  they said we're bored of our breakouts we
• 14:37
  do them every year yeah they tick a box what have you
• 14:40
  seen from other clients brilliant and you're not divulging you're
• 14:43
  literally saying well in my if i was you what i've seen worked well and we attend
• 14:47
  events right yeah all the time so we see what works well we leave some of our
• 14:50
  beds go with the events industry why did they do that you know so actually and
• 14:55
  we'll say this is what i would recommend if i was you if you want to mix it
• 14:58
  up and we'll give them ideas how to make mix up the breakouts their timings are crucial.
• 15:03
  So yeah we get asked that a lot it could be that they can see i'm a bit old
• 15:06
  and experienced but They know that I've seen what works well and what doesn't work well.
• 15:10
  And we're not shy about telling people, listen, that won't work.
• 15:15
  Yeah. You know, especially on timings. If people want to use lots of different
• 15:18
  parts of the stadium, we know how long it's going to take to move 400 people
• 15:23
  from one to another. Yes. And they allocate five minutes.
• 15:26
  We're like saying, actually make your part of the pitch wall.
• 15:28
  You know, grab a coffee. Let people mooch around. Let them look at the stadium.
• 15:32
  Enjoy the experience. Allocate yourself X amount. So really,
• 15:37
  you know, for buyers, push onto the venues, ask their experience,
• 15:40
  ask what they've seen works well, ask them what hasn't worked well.
• 15:43
  And I think any venue will want it to be delivered brilliantly and give you ideas.
• 15:46
  This might be sort of almost a boring question, but I'd love to know sort of a...
• 15:51
  When I get the opportunity to speak to somebody in your position,
• 15:53
  what the standout events are.
• 15:55
  You don't necessarily have to name the name of the client, but are there examples
• 15:58
  of things that you've seen done at events, either recently or historically,
• 16:02
  where you think, what a brilliant use of that space.
• 16:05
  Yeah, and I was just talking to one of the clients here today about one,
• 16:08
  without telling the client's name.
• 16:09
  But when they're brave and they're using rooms that we wouldn't usually use,
• 16:14
  so we have two restaurants in our East End called the Gate 1 and Gate 2.
• 16:18
  Beautiful gatehouse steakhouse style restaurants
• 16:21
  and they saw those as absolute tabletop
• 16:25
  team exercises because it was set up
• 16:28
  as a restaurant they didn't want anything it's dark it's moody they put
• 16:30
  some really good cool lights in pumped some music
• 16:33
  through but you access them straight off
• 16:36
  the pitch and they're hidden so everyone was pitch
• 16:39
  side then suddenly you know there was call to an announcement
• 16:42
  saying follow you know your leader so to speak and
• 16:45
  they went into these rooms that were all dark so they went from bright sunshine into
• 16:48
  dark and the music was pumping and they use those as desktop
• 16:52
  team build activities and they moved between
• 16:55
  them both and they're just hidden out of sight and they would never to
• 16:58
  use that and then they come back out did their lunch pitch
• 17:01
  side then they went up to a different room so this isn't about using lots of
• 17:05
  different rooms it's just they could see the vision of using not the norm and
• 17:09
  there it was it was an internal event and the guests were like it was such a
• 17:13
  surprise every room we went into was different we didn't know what we were entering
• 17:16
  so the delegates had really good feedback saying when they were like.
• 17:21
  Team number two, you're now in this room. They literally were opening the door
• 17:24
  and not knowing what they were going to go into.
• 17:26
  I just finished watching Squid Game, so it does sound a little bit like Squid
• 17:29
  Games. But whatever the challenge is, follow the workers.
• 17:34
  Follow the team leaders. Open the door. Yes, it's interesting you say that because
• 17:39
  one thing I find prevents conversation more than anything is silence.
• 17:45
  I find if you put music in a room or any sort of background noise,
• 17:49
  People are less embarrassed about hearing their own voice.
• 17:53
  There's a certain sort of psychology with people sometimes that if you want
• 17:55
  to promote conversation, don't give them a silent room.
• 17:59
  Because there's nothing worse than being in a restaurant, for example,
• 18:02
  that's just honestly quiet.
• 18:04
  And you feel like you've got to whisper to the person opposite the table because
• 18:09
  you don't want to hear people sing.
• 18:11
  But when you go into a restaurant that's got that hum of conversation and background
• 18:16
  music, you feel more inclined to have a conversation, have a great time.
• 18:19
  And it's simple things and it is down to the venue because the buyers can't,
• 18:23
  or the organisers can't think of everything.
• 18:25
  They've got a thousand other things to think about. And it's down to the venue
• 18:29
  to say, do you want music played during your lunch break? And they'll go,
• 18:33
  well, that would be nice. Yeah.
• 18:34
  Whereas on the day, then suddenly try and scrabble around. We're lucky we have
• 18:37
  it inbuilt, but some venues don't. They'd have to put a system in.
• 18:39
  But just asking those questions. Listen, in my opinion, everyone's going to
• 18:42
  be a little bit stilted on arrival for breakfast. Would you like music played? Yes, great.
• 18:47
  So it is down to the venue and the planners to ask those questions as well.
• 18:50
  They've got the facility here. I'll give a shout out to that because we've got
• 18:53
  the team on site from Eclipse.
• 18:55
  And they've been really helpful today. So a little shout out to them.
• 18:59
  But yeah, when we needed some background music on, oh, no problem.
• 19:02
  It's inbuilt to the stadium. We'll just pop it through. Especially when there's
• 19:05
  lots of people coming who don't know each other.
• 19:07
  And again, our World Rugby Museum is brilliant for that because it's interactive.
• 19:10
  Right. And the companies who
• 19:13
  have used that say it's great, especially if people are trying to network.
• 19:16
  Yeah. They are interactive. There's lots of things to look at,
• 19:18
  lots of things to talk about. There's music and there's audio all the way through.
• 19:22
  So it does actually break the mic. And even without using it as a private space,
• 19:27
  the museum is a good point because it's another feature of the venue that organizers
• 19:32
  can look to incorporate within them and say,
• 19:33
  look there's a bit of downtime here and whilst you're in that
• 19:36
  downtime during the event we you know the opportunity is
• 19:39
  there to go and visit here and you know when we talk about
• 19:42
  this sort of stay and play thing with the hotel now there's
• 19:45
  the leisure facilities that are on site the gym the pool
• 19:47
  and things like that and all of these things can be
• 19:50
  inbuilt now like a little city on itself absolutely yeah and it's no longer
• 19:54
  just oh we're having a two-day conference and there's a hotel we will sit in
• 19:58
  a room during the day we will eat dinner we will all have a few drinks in the
• 20:02
  bar John from accounts will end up too drunk and then in the morning we'll go
• 20:05
  through the same thing again and that's well using you know I think someone
• 20:08
  was talking about earlier you know.
• 20:10
  Making use of the local area we're in a really lovely borough here
• 20:13
  we have twickenham riverside a few minutes walk richmond
• 20:16
  and you know go for a walk in the evening if you do have
• 20:19
  a multi-day go and see the local restaurants have a walk along the river go
• 20:22
  over to your pipe there's so many things on outdoor studio out up to the fox
• 20:25
  fox and their hand pull ale that i sampled it purely for research purposes i
• 20:31
  wanted to see destination research to the venue i wanted to see what things
• 20:35
  there were within a 10 minute walk and i felt it necessary to sample a part,
• 20:39
  Are US inbound clients very much like that?
• 20:42
  Ted Lassa is filmed in the area as well. Yes.
• 20:45
  I have sent a few people off in Ubers to the pub in Richmond.
• 20:49
  And done the Ted Lasso tour, post site visit. And another string to the bow.
• 20:53
  It's been really great talking to you today. And just sort of on behalf of the
• 20:56
  Event Engine News team, thank you for looking after all the guests today and
• 21:00
  giving us the space in which to do this.
• 21:03
  It's been great. And before we kind of wrap up the podcast, I should just give
• 21:06
  a little mention as well to the team from Jacobs Massey, who have very kindly
• 21:10
  set up the tech and the cameras and the audio recording today to help capture
• 21:14
  these podcasts and capture the sessions earlier on in the day.
• 21:17
  So a big thanks to all the team from Jacobs Massey for facilitating that.
• 21:21
  And before we kind of wrap up things for the day, just a final mention for the
• 21:26
  Event Industry News website.
• 21:27
  If you're listening to the podcast today via your audio platform,
• 21:30
  don't forget that you can go to eventindustrynews.com and watch video versions
• 21:33
  of all of these podcasts, as well as looking into the A to Z supplier directory.
• 21:38
  If you've got something that you're looking for within the events industry,
• 21:40
  the chances are you'll find it within that supplier directory,
• 21:43
  along with all the special supplements, features, all that good stuff that's
• 21:46
  available on Event Industry News.
• 21:48
  The meetings and conference guide has been launched here today as part of today's event.
• 21:52
  So that is now available to download from the website.
• 21:55
  Of course, if you've started your journey here today and you're watching this
• 21:58
  on video on the Event Industry News website, thanks very much for doing so.
• 22:01
  And please make sure you go in the opposite direction and tune in and like and
• 22:05
  subscribe to the podcast wherever you get your audio podcasts from.
• 22:09
  Thank you once again, Johanna. Thank you. The day has just about come to a conclusion.
• 22:14
  Thanks again for all your help. Thanks again to everybody for listening to this
• 22:17
  and we'll see you on the next episode. Goodbye.