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274: Don't Automate the Relationship
AI can help your team clear the busywork. Which customer moments still need a human?
John DiJulius welcomes Jess Pischel, founder of Human First AI Consulting and former senior customer experience consultant and Customer Experience Executive Academy dean at The DiJulius Group.
Together, they explore AI and customer experience through practical examples: turning workshop notes into usable information, challenging an employee onboarding process, and improving handoffs between chatbots and employees.
Jess shares three questions leaders can ask before exploring an AI use case and explains why…
The skinny
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