Latest / The Body Pod / Ultimate Skin Care Hacks with Australia’s Top Dermal Therapist, James Vivian

Transcript

Ultimate Skin Care Hacks with Australia’s Top Dermal Therapist, James Vivian · The Body Pod

• 0:00
  Speaker 1: Hey, everyone.
• 0:00
  Speaker 2: This is Haley and I'm Laura and welcome to the
• 0:04
  Speaker 2: Body Pod.
• 0:11
  Speaker 3: James, I'm so happy one to see your face, but
• 0:15
  Speaker 3: to also have you on the body Pod. How are you.
• 0:19
  Speaker 3: It's so good to see you.
• 0:21
  Speaker 4: I'm so good. I'm so happy to be seeing you
• 0:24
  Speaker 4: again and meeting you Hailey and being part of this conversation.
• 0:28
  Speaker 3: I know you guys, this is Australia's best. Literally, he's
• 0:31
  Speaker 3: won awards. It's a well known thing. James, bivia is
• 0:36
  Speaker 3: I already.
• 0:37
  Speaker 1: Want you to diagnose my skin over the over the
• 0:42
  Speaker 1: what's wrong? There's a whole lot. I have a filter
• 0:44
  Speaker 1: on so you can't tell. But it's bad in the
• 0:47
  Speaker 1: late forties. We need to talk about all of the
• 0:50
  Speaker 1: hacks and everything looking.
• 0:52
  Speaker 4: Pretty good to me. But Lauria too kind. You know,
• 0:55
  Speaker 4: there's a lot of great practitioners here in Australia doing
• 0:58
  Speaker 4: doing incredible work, and I very much love what I do,
• 1:02
  Speaker 4: and I think that that's one of the reasons why
• 1:03
  Speaker 4: we connected so well so many years ago.
• 1:06
  Speaker 3: I agree, you can you can tell, and you guys
• 1:08
  Speaker 3: will be able to tell in this conversation just how
• 1:12
  Speaker 3: passionate you are about what you do. Why don't you
• 1:16
  Speaker 3: tell us? Actually, I think this is so interesting and
• 1:19
  Speaker 3: I forget this about you that you used to have
• 1:22
  Speaker 3: a career in music and you totally shifted gears to
• 1:29
  Speaker 3: join the skin space. So tell us about that.
• 1:33
  Speaker 4: Well, I think we need to use the word music
• 1:35
  Speaker 4: career in like you know, quotation marks. I was very
• 1:39
  Speaker 4: much I want to be, you know, pop star, and
• 1:44
  Speaker 4: I was on Australian Idol and all those sorts of
• 1:46
  Speaker 4: ware I was.
• 1:49
  Speaker 3: I was I'm digging in this clip.
• 1:51
  Speaker 1: As soon as I get off.
• 1:53
  Speaker 4: You can go onto Instagram and you can see probably
• 1:56
  Speaker 4: why I didn't make it as a musician. But you know,
• 1:59
  Speaker 4: when I was, you know, music was my happy place.
• 2:01
  Speaker 4: Like I wasn't a popular kid, I was bullied, and
• 2:05
  Speaker 4: you know, the music school was a place that I
• 2:07
  Speaker 4: could just you know, kind of hang out by myself
• 2:10
  Speaker 4: in a room with a piano, sing some right songs.
• 2:14
  Speaker 4: And I didn't really enjoy much else at school. So
• 2:17
  Speaker 4: by the time I finished what we called year twelve
• 2:19
  Speaker 4: or the final year at school, I just kept doing
• 2:22
  Speaker 4: it really, so it was probably more of a hobby
• 2:25
  Speaker 4: that then one day I woke up and I was like,
• 2:27
  Speaker 4: oh god, now I'm trying to make this my career.
• 2:31
  Speaker 4: And then what happened so serendipitously was I got a
• 2:34
  Speaker 4: part time job working for an Australian hair, skin and
• 2:38
  Speaker 4: body company called ESOP, which is now saturated all over
• 2:41
  Speaker 4: the world. I'm sure you've heard of it. On my
• 2:43
  Speaker 4: very first shift, I had a facial by a woman
• 2:46
  Speaker 4: called Maria, and I got off that treatment bed and
• 2:49
  Speaker 4: I'd had many facials before, and I looked Maria in
• 2:51
  Speaker 4: the eye and I said, I want to do what
• 2:53
  Speaker 4: you just did to me. You know, it was a
• 2:55
  Speaker 4: life changing facial. And then from there I went and
• 2:58
  Speaker 4: I did beauty therapy, and then I did a health
• 3:01
  Speaker 4: science degree, and you know, then fast forward fifteen years later,
• 3:05
  Speaker 4: I've had my we celebrate fifteen years in business next year.
• 3:08
  Speaker 4: So it's been a journey, but it's been one that
• 3:12
  Speaker 4: that I've loved every step of the way. And you
• 3:16
  Speaker 4: mentioned the singing before, and that was one of the
• 3:19
  Speaker 4: nicest things about COVID was that I actually joined those
• 3:23
  Speaker 4: two passions together and used our Instagram when we were
• 3:26
  Speaker 4: closed to start rewriting pop songs and making them about
• 3:31
  Speaker 4: skin and not taking myself too seriously because I think
• 3:34
  Speaker 4: sometimes when we're a creative we take ourselves so seriously
• 3:38
  Speaker 4: and so now it's just really nice to have a
• 3:40
  Speaker 4: bit of fun. Oh with it.
• 3:42
  Speaker 3: Okay, you guys, if you have not checked him out,
• 3:46
  Speaker 3: you need to follow on Instagram. It's just James Vivian
• 3:50
  Speaker 3: right on Instagram.
• 3:52
  Speaker 4: Right.
• 3:52
  Speaker 3: Yeah, I am telling you I will watch his videos
• 3:57
  Speaker 3: of him singing and recruit eating these pop songs over
• 4:01
  Speaker 3: and over. Now this makes sense because I was like, one,
• 4:05
  Speaker 3: I did not know you had this great of a voice,
• 4:08
  Speaker 3: and two you are so clever. I mean, you're hilarious
• 4:13
  Speaker 3: just as a normal human being anyways, but they're really good.
• 4:20
  Speaker 4: Well, the funny thing is you can actually make any
• 4:23
  Speaker 4: song into a song about skin. Really, that's so sweet.
• 4:28
  Speaker 4: You know, he's always been so supportive of me whatever
• 4:31
  Speaker 4: I've wanted to do in my life. And he, you know,
• 4:33
  Speaker 4: he'll be like, James, you're you know, you're so talented,
• 4:36
  Speaker 4: you're so clever the way you do these songs, And
• 4:38
  Speaker 4: I'm like, no, Dad, I'm literally changing about five percent
• 4:41
  Speaker 4: of the lyrics that someone else has already written to
• 4:44
  Speaker 4: a melody that also someone has written. And most of
• 4:48
  Speaker 4: the songs you know, have the same words in them.
• 4:50
  Speaker 4: Like skin or peel or hydration or bright So it's
• 4:55
  Speaker 4: actually pretty easy. And the thing is like, if the
• 4:59
  Speaker 4: song one just has to write itself, it has to
• 5:01
  Speaker 4: come together in like two minutes. And if it doesn't
• 5:04
  Speaker 4: come together, then I just think, Okay, this isn't it's
• 5:06
  Speaker 4: not meant to be. But what's really sweet is people
• 5:09
  Speaker 4: will write to me on Instagram or people I know.
• 5:11
  Speaker 4: We'll be like, oh, You've got to do this song,
• 5:13
  Speaker 4: and sometimes they even there have been a few people
• 5:15
  Speaker 4: that have rewritten the lyrics for me. Hey would you
• 5:19
  Speaker 4: like to do this song? And I'm like, absolutely, give
• 5:22
  Speaker 4: me a couple of weeks.
• 5:24
  Speaker 3: I love it. This is incredible. Oh my gosh. James. Well,
• 5:30
  Speaker 3: the other thing that James is so phenomenal is everything
• 5:35
  Speaker 3: with skin. He gives the best advice you truly, I
• 5:41
  Speaker 3: still follow your advice and I'll tell people no, I
• 5:43
  Speaker 3: can't get that treatment done. I can't do that. James
• 5:47
  Speaker 3: has told me he will never speak to me again.
• 5:52
  Speaker 3: But you always just give really great advice and you're
• 5:58
  Speaker 3: so informed. So we need to pick your brain and
• 6:04
  Speaker 3: to be everyone needs to get all the best tips.
• 6:07
  Speaker 3: So I want to know what your five best skin
• 6:14
  Speaker 3: tips are. For women forty and older, how do we
• 6:21
  Speaker 3: stay looking fresh? And I know this is this is
• 6:25
  Speaker 3: probably a hard question because everyone's skin is so different. Indeed,
• 6:30
  Speaker 3: so maybe just general, like your best tips in general,
• 6:37
  Speaker 3: and then we can kind of get into certain skin specifics.
• 6:42
  Speaker 4: Yeah. Absolutely, And you know, I love giving insights and
• 6:47
  Speaker 4: my sort of my own perspectives of things that I've
• 6:50
  Speaker 4: found work well or don't work well. And you learn
• 6:53
  Speaker 4: this over the years. You know, what I know twenty
• 6:56
  Speaker 4: years on as a dermal clinician is not what I
• 6:58
  Speaker 4: knew twenty years ago. Cose that makes sense. But you know,
• 7:01
  Speaker 4: I'm always learning. Every time I see a client or
• 7:04
  Speaker 4: have a conversation with someone, or touch a skin, I'm
• 7:07
  Speaker 4: learning something more. And that's one of the things I
• 7:10
  Speaker 4: love about this industry is that you're always gaining a
• 7:13
  Speaker 4: deeper understanding of not just skin, but also people as well.
• 7:18
  Speaker 4: So when it comes to some of my favorite tips
• 7:21
  Speaker 4: that I like to give that can be really really
• 7:23
  Speaker 4: general across different genders, across different age ranges. I think
• 7:28
  Speaker 4: one of the things that came out of COVID as
• 7:31
  Speaker 4: well was when I was doing my videos, I would
• 7:34
  Speaker 4: just take turn the camera on, I'd start doing my
• 7:37
  Speaker 4: routine and start just you know, like a stream of
• 7:39
  Speaker 4: consciousness about things that I like or don't like about
• 7:42
  Speaker 4: the skin, and as I do my skincare routine, and
• 7:45
  Speaker 4: people would would write, oh my god, James, you cleanse
• 7:48
  Speaker 4: for a really long time. And this is something that
• 7:51
  Speaker 4: I had never actually realized, nor had I recommended the
• 7:54
  Speaker 4: client's cleanse for at least one minute. If you think
• 7:57
  Speaker 4: about it, a lot of people cleanse for like ten fifteens.
• 8:00
  Speaker 4: They might have the best cleanser in the world for
• 8:02
  Speaker 4: their skin, they chuck it on their skin. Fifteen seconds later,
• 8:05
  Speaker 4: it's down the drain and it really hasn't had the
• 8:07
  Speaker 4: opportunity to actually cleanse the skin and prepare it for
• 8:11
  Speaker 4: what you're about to do next. Because skin care has
• 8:14
  Speaker 4: to penetrate into the skin to work. Our skin is
• 8:17
  Speaker 4: a waterproof barrier. It really doesn't want to let this
• 8:19
  Speaker 4: stuff into the skin. So any opportunity to enhance penetration
• 8:24
  Speaker 4: is really important, and it all starts with cleansing. Not
• 8:28
  Speaker 4: only does cleansing the skin for sixty seconds enhance the penetration,
• 8:32
  Speaker 4: but you can also work on areas of texture, roughness,
• 8:35
  Speaker 4: and congestion, which so many of us have, particularly through
• 8:38
  Speaker 4: that tea zone. It's also firming and plumping, albeit temporary,
• 8:44
  Speaker 4: but like in the morning, we all just want to
• 8:46
  Speaker 4: live and brighten up our skin, so that massage is
• 8:50
  Speaker 4: also really really lovely for a nice complexion in the morning.
• 8:55
  Speaker 4: And take my word for it or try it. It
• 8:58
  Speaker 4: makes a huge difference. People go, oh my god, now
• 9:02
  Speaker 4: I'm actually cleansing my skin. My skin feels so much better.
• 9:05
  Speaker 4: I feel like I'm getting so much more out of
• 9:07
  Speaker 4: my skin care. And during COVID, when we had so
• 9:10
  Speaker 4: much more time on our hands, we were actually encouraging
• 9:12
  Speaker 4: people to cleanse for two minutes. You know, take that,
• 9:15
  Speaker 4: take a couple of minutes of self care in the bathroom,
• 9:18
  Speaker 4: close the door, tell the kids to get lost two
• 9:23
  Speaker 4: minutes and do your skincare routine. And it got picked
• 9:25
  Speaker 4: up by a lot of the big papers here and
• 9:27
  Speaker 4: all of that. You know, people were really enjoying that.
• 9:30
  Speaker 4: Two minutes is a lot, and I think we can
• 9:32
  Speaker 4: pull it back to sixty seconds. Try it, because it
• 9:34
  Speaker 4: can make a really big difference.
• 9:36
  Speaker 1: Okay, you're I'm already getting fired because what you're telling
• 9:39
  Speaker 1: me is after you do your five second cleanser like
• 9:44
  Speaker 1: I do, and then I wipe my face off and
• 9:46
  Speaker 1: it still just shows a bunch of makeup, like all
• 9:49
  Speaker 1: over the towel. Then I clearly didn't do it.
• 9:51
  Speaker 4: I'm horrible.
• 9:55
  Speaker 3: What about sleeping with makeup on?
• 9:56
  Speaker 1: I mean, the worst thing. I'm just fired.
• 10:00
  Speaker 4: It's the old Haley. The new Haley now cleanses for
• 10:03
  Speaker 4: sixty seconds, right, Okay.
• 10:06
  Speaker 1: I love that you just said that, because I always
• 10:08
  Speaker 1: tell my clients that I do faut last week. I'm like, no,
• 10:11
  Speaker 1: this is so and so this is like Hayley two
• 10:13
  Speaker 1: point zero.
• 10:13
  Speaker 4: Yeah, exactly. Okay, But look, it's I always say to
• 10:18
  Speaker 4: people too, It's not about what you don't do, it's
• 10:20
  Speaker 4: what you do do. Okay. So if five days a
• 10:25
  Speaker 4: week you're cleansing effectively, I'm okay with that. Like I'm
• 10:30
  Speaker 4: not perfect with my skin care. I have nights where
• 10:32
  Speaker 4: I go to bed and I don't take my stuff up.
• 10:35
  Speaker 4: I don't wear makeup, so you know, I don't have
• 10:37
  Speaker 4: that icky feeling if you get that. But it's what
• 10:40
  Speaker 4: you do. Do. So if you cleanse longer, at least
• 10:43
  Speaker 4: half of the week, or a portion of the week
• 10:46
  Speaker 4: or all of the week, try it because you might
• 10:49
  Speaker 4: find even if you're prone to congestion and breakouts and
• 10:53
  Speaker 4: textured areas that you'll make a bit of a dint
• 10:55
  Speaker 4: in that, which is great.
• 10:58
  Speaker 1: I'm a newly born woman with that skincare. I mean,
• 11:04
  Speaker 1: is I'm dode serious, I'm starting. It is created and
• 11:07
  Speaker 1: I'm not chins.
• 11:08
  Speaker 3: No, you're gonna go for the whole sixty seconds. Wait.
• 11:11
  Speaker 3: Do you wash your skin with cold warm, colder warm water?
• 11:18
  Speaker 4: Yeap, good question. So I'm all about making it easy.
• 11:22
  Speaker 4: You know, I don't. I'm not lengthy routines in the bathroom.
• 11:25
  Speaker 4: Just put your stuff on your skin and get out
• 11:27
  Speaker 4: the door. So I cleanse in the shower. And because
• 11:31
  Speaker 4: I'm absolutely fine with that, and I tell people that
• 11:34
  Speaker 4: they can do that, it's just about not having super
• 11:37
  Speaker 4: duper hot water on the face. I don't like hot
• 11:40
  Speaker 4: water anyway. So I'm having, you know, like a lukewarm
• 11:43
  Speaker 4: but warm shower, and then I'll just let the water
• 11:47
  Speaker 4: collect in my hands, cool down, splash it on my skin.
• 11:50
  Speaker 4: People that are having super duper hot showers, they'll often
• 11:54
  Speaker 4: have skins that are quite vascular, red sensitized, barrier compromise.
• 12:00
  Speaker 4: So it's not it's it's a bigger piece than just
• 12:05
  Speaker 4: the cleansing story. It's about that water actually being too
• 12:08
  Speaker 4: hot for not just the face, but the whole body
• 12:10
  Speaker 4: as well, because it's very stripping.
• 12:13
  Speaker 1: I'm two for two him going.
• 12:18
  Speaker 4: But then but then, you know, on the other side
• 12:20
  Speaker 4: of that coin is like if you love a hot shower, well,
• 12:23
  Speaker 4: then like have a hot shower, because like you've got
• 12:27
  Speaker 4: to do what you love as well. But it's just
• 12:29
  Speaker 4: about is the things that you're doing having it having
• 12:32
  Speaker 4: a negative impact on other aspects of your life, right, Haley,
• 12:35
  Speaker 4: you know all about this, right, you know, having your
• 12:39
  Speaker 4: cake and eating it too. Yeah, whether okay, I love
• 12:42
  Speaker 4: it literally or metaphorically. So if people are loving doing something,
• 12:48
  Speaker 4: then they just have to rationalize it. Yeah, my skin's
• 12:50
  Speaker 4: really dry and inflamed, but I love my hot shower.
• 12:52
  Speaker 1: Okay.
• 12:53
  Speaker 4: Cool.
• 12:54
  Speaker 3: I like this mindset.
• 12:56
  Speaker 1: What about like water consumption, drinking more water? Does that
• 13:01
  Speaker 1: go along with the good skin?
• 13:03
  Speaker 4: Other? Great question. So drinking water is really really important
• 13:09
  Speaker 4: for our body for hormone regulation and movement through the body,
• 13:15
  Speaker 4: for organ function, for blood circulation, But is it so
• 13:23
  Speaker 4: important for the skin. I don't really know. What's important
• 13:28
  Speaker 4: for the skin is applying hydrating ingredients topically where the
• 13:32
  Speaker 4: skin is, because if you think of our body, it's
• 13:34
  Speaker 4: a huge So if you think of our skin, it's
• 13:37
  Speaker 4: a huge organ. And the water that we consume, I mean,
• 13:40
  Speaker 4: it's going to our big toe, it's going to our
• 13:42
  Speaker 4: little finger, and it's also going where where we really
• 13:45
  Speaker 4: want it to the face, but our body doesn't go, Oh,
• 13:47
  Speaker 4: this guy wants it in his face, so we'll send
• 13:50
  Speaker 4: it there. We're fighting with that water consumption across the
• 13:53
  Speaker 4: whole body. And some people's skin is really well hydrated
• 13:58
  Speaker 4: based on the water they consume. Some people it's actually
• 14:01
  Speaker 4: really dehydrated despite drinking a lot of water, because our
• 14:04
  Speaker 4: body just excretes what doesn't need to be there. So
• 14:09
  Speaker 4: the water story is important for the body, for exercise,
• 14:13
  Speaker 4: for all the other things that we're doing, but for
• 14:15
  Speaker 4: the skin, no, it's what you put on that matters.
• 14:20
  Speaker 1: Another opinion in my opinion, Yeah.
• 14:25
  Speaker 3: Okay, what is another one of your you know, the
• 14:30
  Speaker 3: best tips that you give your clients.
• 14:34
  Speaker 4: So I'm obviously biased when I say this, but I
• 14:37
  Speaker 4: think that the world of skin care and the world
• 14:41
  Speaker 4: and the world generally is a very confusing place, and
• 14:47
  Speaker 4: a lot of people try to be their own skin
• 14:49
  Speaker 4: care expert. Yes, when there are people around who have
• 14:56
  Speaker 4: a lot of experience and a lot of knowledge and
• 14:59
  Speaker 4: a lot of proven success in pairing the right skincare
• 15:02
  Speaker 4: with the right people. And so a lot of people
• 15:05
  Speaker 4: spend a lot of time, money, pain, dissatisfaction on trying
• 15:11
  Speaker 4: to work out what is and what isn't right for
• 15:13
  Speaker 4: their skin when they could really just go and seek
• 15:15
  Speaker 4: out a professional. And a lot of people think, oh,
• 15:17
  Speaker 4: you know, but it's going to be really expensive, and
• 15:20
  Speaker 4: yes it might be, but it also might not be
• 15:23
  Speaker 4: if you count up all the times that you have
• 15:26
  Speaker 4: bought skincare, used it for a few weeks and then
• 15:29
  Speaker 4: put it at the bottom draw or use products and
• 15:33
  Speaker 4: not actually felt like you've got value for money because
• 15:35
  Speaker 4: it didn't do what you wanted it to, because you
• 15:38
  Speaker 4: might have thought, oh, this skincare is actually going to
• 15:40
  Speaker 4: do more than it was ever capable of doing. So
• 15:43
  Speaker 4: a professional can also help guide your expectations to say, look,
• 15:46
  Speaker 4: skincare is going to play a role in ABC for you,
• 15:49
  Speaker 4: but if you want to do sorry, but if you
• 15:51
  Speaker 4: want to do def then it's treatments that you need,
• 15:54
  Speaker 4: be it dermal therapy's treatments like we perform or injectibles
• 15:58
  Speaker 4: or surgery or whether treatments aren't appropriate whatsoever. So I
• 16:04
  Speaker 4: often think the most direct way to get the help
• 16:06
  Speaker 4: you need is by a professional. And there are so
• 16:10
  Speaker 4: many different people out there that have so many different philosophies,
• 16:14
  Speaker 4: that have so many different philosophies and approaches. And sometimes
• 16:18
  Speaker 4: it just takes a while to find your person or
• 16:21
  Speaker 4: your people. But it also finds a long time. But sorry,
• 16:25
  Speaker 4: but it also takes a long time to find the
• 16:27
  Speaker 4: right skincare. So either way, you want to go looking
• 16:30
  Speaker 4: for someone that resonates with you and also understands your objective.
• 16:37
  Speaker 4: And that's you know, that's what we do on a
• 16:39
  Speaker 4: daily basis. And often we just see people that have
• 16:43
  Speaker 4: gone at it for so long unsuccessfully and they just go,
• 16:46
  Speaker 4: oh god, I wish I had have done this ten
• 16:47
  Speaker 4: years ago.
• 16:48
  Speaker 1: You know the same exact thing with people that write
• 16:52
  Speaker 1: there on fitness plans from the internet. Oh yes, the internet, tiktokan.
• 17:00
  Speaker 1: This is why we have professionals. This's just like stuck
• 17:04
  Speaker 1: out to me. Okay, So how often would you recommend
• 17:08
  Speaker 1: a client come in to see you, like once a
• 17:12
  Speaker 1: month for official? I mean, I don't even know right now.
• 17:15
  Speaker 1: I mean, I'm telling you it's been a hot minute
• 17:18
  Speaker 1: since I've had anything done to the face, so I
• 17:21
  Speaker 1: need specifics.
• 17:22
  Speaker 4: Yeah, so that's a tricky question, and really all of
• 17:26
  Speaker 4: that needs to be discussed in the initial consultation. And
• 17:32
  Speaker 4: the thing about that, too, is that it's an ever
• 17:34
  Speaker 4: moving puzzle, right because how ideally I'll say to a client,
• 17:38
  Speaker 4: how you feel about your skin today is not how
• 17:40
  Speaker 4: you're going to feel about your skin in three to
• 17:41
  Speaker 4: six months. So I always like to do like projects
• 17:46
  Speaker 4: with the skin, okay, because a client will often come
• 17:48
  Speaker 4: in with maybe six concerns and I'll say, look, we're
• 17:51
  Speaker 4: just going to address one and two and that's going
• 17:53
  Speaker 4: to be a quick little fix, and we're going to
• 17:54
  Speaker 4: do that over two treatments, and then we're going to
• 17:57
  Speaker 4: start talking about some of the things that are going
• 17:59
  Speaker 4: to be more of a lot long term issue, maybe
• 18:01
  Speaker 4: like hyper pigmentation or age management. Whereas we can get
• 18:05
  Speaker 4: the glow going, we can get hydration back in the skin,
• 18:08
  Speaker 4: we can deal with we can knock out congestion. All
• 18:11
  Speaker 4: that stuff is pretty quick. But some skins respond faster,
• 18:15
  Speaker 4: some skins respond slower. So I think it's always really
• 18:18
  Speaker 4: important that we're always sorry, so we're always really upfront
• 18:23
  Speaker 4: with will try to work as quickly as possible, but
• 18:27
  Speaker 4: we'll just see each and every time you come in,
• 18:29
  Speaker 4: it's a new conversation. How's your skin traveling, how's your
• 18:32
  Speaker 4: home care going? Are you happy? What do we want
• 18:35
  Speaker 4: to work on today? Because people also feel different about
• 18:39
  Speaker 4: their skin on different days, something sing out more. Some
• 18:44
  Speaker 4: people feel more positive or negative about not just their skin,
• 18:46
  Speaker 4: but about themselves. So you know, there's so much psychology
• 18:50
  Speaker 4: that goes into all of this, so it's a tricky
• 18:53
  Speaker 4: question to answer. But something to consider is people use
• 18:58
  Speaker 4: skincare or skin treatments for many different reasons. Some people
• 19:02
  Speaker 4: are really working on a concern or concerns that they
• 19:06
  Speaker 4: just kind of want to tick off the list, and
• 19:08
  Speaker 4: some people are also coming because they just really love it,
• 19:11
  Speaker 4: you know, they love the experience, they love being looked after,
• 19:14
  Speaker 4: they love being pampered, and so there's going to be
• 19:19
  Speaker 4: different cadences for those different types of people. We are
• 19:23
  Speaker 4: really big advocates of and this often makes people feel
• 19:27
  Speaker 4: a lot better. You kind of like see their shoulders
• 19:30
  Speaker 4: drop when you say that. We love to see people
• 19:33
  Speaker 4: four times a year at a minimum. We call it
• 19:35
  Speaker 4: like a quarterly check in, where they're sitting their clinician
• 19:40
  Speaker 4: every twelve weeks, having you know, a substantial treatment, and
• 19:43
  Speaker 4: we're checking in on their progress. We're checking in on
• 19:46
  Speaker 4: their skincare, We're checking in on any changes that have
• 19:48
  Speaker 4: taken place over the last twelve weeks, be it they've traveled,
• 19:52
  Speaker 4: they've gotten ill, they've been stressed, they've had hormonal changes.
• 19:57
  Speaker 4: So we get to tidy all that up on the
• 19:59
  Speaker 4: day and then people go, oh, god, I thought you
• 20:04
  Speaker 4: were going to tell me I had to come every
• 20:05
  Speaker 4: two weeks, and we go no. You know some people
• 20:09
  Speaker 4: that love to do that, but for a lot of people,
• 20:13
  Speaker 4: they go, oh, that's me. That's perfect because I think
• 20:16
  Speaker 4: a lot of people think that they're going to get
• 20:18
  Speaker 4: into a clinic and they're just going to be sold
• 20:19
  Speaker 4: a whole lot of products. They're going to be told
• 20:21
  Speaker 4: they've got to do all of this work that they go, oh,
• 20:24
  Speaker 4: I didn't even know I needed to do any of
• 20:26
  Speaker 4: that sort of stuff. So that's something that works really
• 20:30
  Speaker 4: well for our clients. But I also have a theory
• 20:32
  Speaker 4: that one facially is better than none, two's better than one,
• 20:35
  Speaker 4: three is better than two, So anything you do is
• 20:38
  Speaker 4: going to be better.
• 20:40
  Speaker 1: So what do you do with a client that comes
• 20:42
  Speaker 1: in like me and I just say, do whatever you got.
• 20:44
  Speaker 4: To do, do it up. And we love clients like you, absolutely,
• 20:52
  Speaker 4: but I want to hear what your concerns are and
• 20:55
  Speaker 4: I'm only I'm only going to give you the skincare,
• 20:58
  Speaker 4: the treatment, plant and the additional advice that you need.
• 21:02
  Speaker 3: Yeah.
• 21:03
  Speaker 4: Really, you know, we use your concerns as our guiding light.
• 21:08
  Speaker 4: That's why we have a job, That's why we do
• 21:10
  Speaker 4: what we do. It's not it can be about what
• 21:14
  Speaker 4: we see if that is what you want to know
• 21:17
  Speaker 4: if you want an appraisal from us. But for most people,
• 21:20
  Speaker 4: they know before they walk through the door exactly why
• 21:23
  Speaker 4: they're coming, what they want to invest in, and what
• 21:26
  Speaker 4: they're prepared to do and what they want to get
• 21:29
  Speaker 4: out of it. And that's what we love, connecting concerns
• 21:33
  Speaker 4: with solutions. That's so true, Laura, particularly because we have
• 21:38
  Speaker 4: so many clients that come in and they have never
• 21:41
  Speaker 4: done anything to their skin before. You know, we will
• 21:45
  Speaker 4: also people that have been to every clinic in Melbourne
• 21:47
  Speaker 4: before they come. But for so many people, particularly at
• 21:51
  Speaker 4: the moment, they've never done anything and I say, hey, relax,
• 21:56
  Speaker 4: calm down. You've never done anything before. The bar very
• 22:00
  Speaker 4: low here, So we just need to do a little bit,
• 22:04
  Speaker 4: a little bit of home care, a little bit of
• 22:05
  Speaker 4: inclinic treatments, and you're already going to start to see
• 22:08
  Speaker 4: and feel some nice changes. And then from there let's
• 22:10
  Speaker 4: stay in touch. You know, do you do you really
• 22:13
  Speaker 4: want to want to work on all that stuff? Or
• 22:16
  Speaker 4: actually are you quite surprised with how much your skin
• 22:18
  Speaker 4: has turned around in a short period of time. So
• 22:21
  Speaker 4: many people they go, I'm thrilled. For so many people
• 22:23
  Speaker 4: they go, what's next? But you just don't know that
• 22:26
  Speaker 4: until you get there.
• 22:29
  Speaker 3: Okay, so let's talk product I because, as you said,
• 22:36
  Speaker 3: what we put on our skin is most important. So
• 22:40
  Speaker 3: what about hydration for people, I mean, Haley and I
• 22:43
  Speaker 3: live in really drag claimants. So for anyone that has
• 22:47
  Speaker 3: super dry skin, what do you think are the best products?
• 22:54
  Speaker 3: So if if or type of product?
• 22:58
  Speaker 4: Right? Yeah? Yeah, so dry skin or compromised barriers or
• 23:05
  Speaker 4: impaired barriers do those you know what that means? Lawer us. Yeah,
• 23:10
  Speaker 4: that's like the new pandemic, right, you know, so many
• 23:13
  Speaker 4: people are over using active skin care and they're stripping
• 23:18
  Speaker 4: their skin and they're drying their skin out. So I
• 23:22
  Speaker 4: just want to mention that sometimes dry skin can be
• 23:24
  Speaker 4: very climate based. You can also make it even worse
• 23:29
  Speaker 4: by actually using skincare, skin care that you would think
• 23:31
  Speaker 4: is actually trying to make it better. So when it
• 23:34
  Speaker 4: comes to working with the dry skin, you've got to
• 23:36
  Speaker 4: make sure that it's not always about what you are using.
• 23:40
  Speaker 4: It's about what you're not using as well. So when
• 23:44
  Speaker 4: it comes to hydration, it's always too easy steps. It's
• 23:48
  Speaker 4: about flooding the skin with hydration humectants generally, and great
• 23:56
  Speaker 4: hydrating ingredients like nice cinema, vitamin B three if your
• 24:02
  Speaker 4: skin can tolerate it. We love lactic acid because both
• 24:05
  Speaker 4: of those ingredients they're helping to stimulate good seramides in
• 24:08
  Speaker 4: the skin. Lactic can actually make the skin make its
• 24:11
  Speaker 4: own hyaluronic acid, so you're not just actually supplementing hydration topically,
• 24:16
  Speaker 4: you're actually making the skin a better hydrated version of itself.
• 24:20
  Speaker 4: But then it's about locking it all in. You've got
• 24:23
  Speaker 4: to lock it in because that hydration the skin is
• 24:27
  Speaker 4: dry and its barrier compromise, it's just going to evaporate
• 24:30
  Speaker 4: right back out again. So something that is exclusive, something
• 24:34
  Speaker 4: that is that you can I said to a client yesterday,
• 24:37
  Speaker 4: you need a moisturizer that at three pm in the
• 24:40
  Speaker 4: afternoon you could touch your skin and go, oh, that's
• 24:42
  Speaker 4: still there. That's how you know that you're locking it
• 24:45
  Speaker 4: all in. And I don't want it to be a
• 24:47
  Speaker 4: grease ball. I don't want it to feel yeah, I
• 24:49
  Speaker 4: don't want it to look like a shiny disco ball.
• 24:52
  Speaker 4: You can get really nice, you know, midweight, mattifying, rich,
• 24:57
  Speaker 4: occlusive moisturizers that you can still fill on the skin
• 25:00
  Speaker 4: throughout the day. And that's what you need if your
• 25:02
  Speaker 4: skin's really dry because the cold weather that is aggravating
• 25:09
  Speaker 4: the Generally in colder climates, you're going indoors, outdoors, indoors outdoors,
• 25:14
  Speaker 4: into the car, out of the car, you're putting the
• 25:16
  Speaker 4: heater on, you're turning it off, and all of that
• 25:18
  Speaker 4: is extremely dehydrating and aggravating for the skin. So that
• 25:23
  Speaker 4: barrier you're putting on is it's kind of like your
• 25:25
  Speaker 4: second skin and your line of defense against the world
• 25:29
  Speaker 4: around you.
• 25:32
  Speaker 1: Lauren and I sold the second skin. We worked at
• 25:39
  Speaker 1: Victoria's Secret in our early twenties and they had a
• 25:41
  Speaker 1: second skin. I don't even know what was then there.
• 25:44
  Speaker 1: It was like a low hound low shoes.
• 25:46
  Speaker 3: I'm sure.
• 25:49
  Speaker 1: So what's your favorite brand, like if you were to
• 25:51
  Speaker 1: look for a high end, middle of the line and
• 25:56
  Speaker 1: a more economical option for people on different budgets.
• 26:00
  Speaker 4: I guess we need to make this state specific, right,
• 26:04
  Speaker 4: US specific. Yeah. So our most popular brand, and it's
• 26:11
  Speaker 4: as one of the too high end brands that we
• 26:14
  Speaker 4: have is Skin Better Science.
• 26:16
  Speaker 3: That's big here too.
• 26:18
  Speaker 4: It's big there, but I think that it might be
• 26:21
  Speaker 4: physician only, so sometimes I do I have a feeling
• 26:26
  Speaker 4: that it can be quite it's not very accessible, but
• 26:29
  Speaker 4: if it's on the menu, we love Skin Better Science.
• 26:34
  Speaker 4: It's just packed with extremely active and sophisticated and you know,
• 26:39
  Speaker 4: active can be active from a stripping, from a you know, punchy,
• 26:45
  Speaker 4: impactful way, but it can also active can also be soothing, gentle, strengthening, rebuilding.
• 26:53
  Speaker 4: So it really does cover so many different skin types
• 26:56
  Speaker 4: that Skin Better Science range. I'm still a really big
• 26:59
  Speaker 4: fan of cosmetics. I think they tread that line between
• 27:04
  Speaker 4: spa and cosmaceuticals or spa and I don't know if
• 27:09
  Speaker 4: it's cosmeceutical a word you use over there. No, not
• 27:13
  Speaker 4: as much between SPA and science really well, I mean,
• 27:18
  Speaker 4: for want of a better word, and it's much cheaper
• 27:20
  Speaker 4: in the States than it is in Australia. And the
• 27:24
  Speaker 4: range is getting bigger and bigger all the time. And
• 27:26
  Speaker 4: again they've actually got great ingredients for that dry sensitized skin.
• 27:32
  Speaker 4: So lean on that brand and then budget budget budget,
• 27:41
  Speaker 4: No hod on. I feel like cosmetics is the budget.
• 27:43
  Speaker 4: You'll let it all this out. Cosmetics can be the budget.
• 27:47
  Speaker 4: What's a good another boogie? Want Zo or ze O
• 27:53
  Speaker 4: some people call it Zo by doctor Zaynabaji is also
• 27:58
  Speaker 4: a phenomenal range, and I would like to think that
• 28:01
  Speaker 4: in the States it's probably more accessible than what Skin
• 28:04
  Speaker 4: Better Science is now. That is an extremely powerful brand.
• 28:07
  Speaker 4: You know, they take their retinols or their vitamin as
• 28:10
  Speaker 4: extremely seriously. So like be warned, this is a public
• 28:15
  Speaker 4: service announcement. Do not think that you can go in
• 28:19
  Speaker 4: and to start using it all without some aggravation and
• 28:22
  Speaker 4: some consideration. But very very great for age management, very
• 28:26
  Speaker 4: very great for hyper pigmentation and just general skin health.
• 28:32
  Speaker 1: Okay, I want all of them, but what about like
• 28:36
  Speaker 1: in I'm writing them down, so I go to Europe
• 28:40
  Speaker 1: every year, usually France to ride my bike, and I
• 28:42
  Speaker 1: feel like I just pick up a bunch of stuff there.
• 28:45
  Speaker 1: I have no clue, but I just feel like it's there.
• 28:49
  Speaker 1: And you have to get something in France that's skin
• 28:51
  Speaker 1: and care.
• 28:52
  Speaker 4: No you don't, Okay, I love this.
• 28:57
  Speaker 1: So I've been going in and just buying all of
• 28:59
  Speaker 1: this because I was just like, what's supposed to be
• 29:03
  Speaker 1: the best? I don't even know what's in it, and
• 29:05
  Speaker 1: it's probably sitting in a drawer somewhere if I'm honest.
• 29:08
  Speaker 4: Look, I get it. It's like I said before. You know,
• 29:10
  Speaker 4: some people love to go and have skin care treatments
• 29:12
  Speaker 4: right just because they love it. Some people just love
• 29:15
  Speaker 4: buying beauty. They love cosmetics, they love makeup, they love
• 29:19
  Speaker 4: body care, hair care, skin care. So if that is
• 29:22
  Speaker 4: a passion and it's not doing anything to negatively impact
• 29:28
  Speaker 4: your life, like, go for it. I mean, of course,
• 29:30
  Speaker 4: there's the consumption element and sustainability element that you know
• 29:35
  Speaker 4: is maybe not so great, but you know a lot
• 29:38
  Speaker 4: of people do take it extremely seriously and are very
• 29:41
  Speaker 4: passionate about it and love trying new things. And I'm
• 29:45
  Speaker 4: absolutely guilty of that. I have to try things because
• 29:48
  Speaker 4: I need to be in the know and I want
• 29:49
  Speaker 4: to be in the know. But at the end of
• 29:52
  Speaker 4: the day, my skin care routine is my skincare routine.
• 29:55
  Speaker 4: I know what my skin likes. I'm too vain and
• 29:58
  Speaker 4: I value my own skin too much to be using
• 30:02
  Speaker 4: stuff that I just know is inferior or not appropriate.
• 30:08
  Speaker 1: Okay, so we probably shouldn't be getting our skincare at Sephora.
• 30:13
  Speaker 4: No, No, I mean, you know one, so many people
• 30:18
  Speaker 4: that I know don't like Sephora, or they don't like
• 30:21
  Speaker 4: you know, the big department stores, the online retailers. But
• 30:26
  Speaker 4: I'm all for them because accessibility is really important. And
• 30:29
  Speaker 4: for a lot of people, the cost of what we
• 30:32
  Speaker 4: of our products at James Vivian, or the cost at
• 30:34
  Speaker 4: other clinics like ours, or the skin Better Science and
• 30:37
  Speaker 4: the zo products, they're not for everyone. But skincare I
• 30:43
  Speaker 4: think can be a great example of a really inclusive industry,
• 30:46
  Speaker 4: and it can also be quite exclusive. But businesses like Sephora,
• 30:51
  Speaker 4: you know, they allow lots of people to be able
• 30:54
  Speaker 4: to walk in and walk out with something that hopefully
• 30:57
  Speaker 4: they'll feel really good about and that they'll go home
• 31:00
  Speaker 4: they'll enjoy using in the skincare industry. I mean, there's
• 31:05
  Speaker 4: there's so much it's so much same same, you know,
• 31:09
  Speaker 4: what's the brand, it's in another brand, it's in another brand,
• 31:11
  Speaker 4: it's in another brand. And sometimes there can be four brands.
• 31:15
  Speaker 4: I've got all the same things in and they're all
• 31:17
  Speaker 4: different prices, but they're all just as good as one another. Yeah,
• 31:20
  Speaker 4: you know. So sometimes sometimes you get what you pay for.
• 31:24
  Speaker 4: And here's the tricky thing, but sometimes you don't exactly.
• 31:29
  Speaker 4: But is it working? Are you loving it? Like boom,
• 31:35
  Speaker 4: You've hit the nail on the head.
• 31:37
  Speaker 3: And once again another reason why you should get seeker
• 31:42
  Speaker 3: professional that you resonate with that will help guide you
• 31:46
  Speaker 3: to get the right products and the right treatments. Okay,
• 31:49
  Speaker 3: let's talk about age management and the skincare we need
• 31:56
  Speaker 3: for that. Retinals, vitamin E, vitamin C, what are what
• 32:02
  Speaker 3: should we be putting on our skin?
• 32:07
  Speaker 4: So when it comes to age management, that's a really
• 32:11
  Speaker 4: good example of where skin care only takes you so
• 32:14
  Speaker 4: far because there's so many struck and sorry, there's so
• 32:18
  Speaker 4: many changes that are happening within the body that are
• 32:20
  Speaker 4: actually creating the change that we're seeing on the surface.
• 32:24
  Speaker 4: So at the top layer, we've got our skin, we've
• 32:26
  Speaker 4: got our epidermis, we've got our dermis. But underneath that,
• 32:29
  Speaker 4: we've got our muscle, we've got our fat, we've got
• 32:32
  Speaker 4: our bone. And as we age, everything starts to diminish,
• 32:35
  Speaker 4: everything starts to break down, which means that we start
• 32:38
  Speaker 4: to see subtle to dramatic changes taking place in our skin.
• 32:43
  Speaker 4: And so skin care is going to work on that very,
• 32:46
  Speaker 4: very superficial aspect of the skin. But it's an important
• 32:49
  Speaker 4: aspect because that's the first aspect that people see. You know,
• 32:53
  Speaker 4: it can glow, it can be well hydrated, it can
• 32:55
  Speaker 4: be even skin toned, it can be clear, it can
• 32:58
  Speaker 4: be clean. So the age management story is one that
• 33:03
  Speaker 4: you need to take quite holistically. You know, you can
• 33:06
  Speaker 4: dip your toe in and you can dive headfirst in.
• 33:09
  Speaker 4: So I mean, for me, my age management journey has
• 33:13
  Speaker 4: not just so for me, my age management journey has
• 33:16
  Speaker 4: a lot to do with the treatments that I have,
• 33:18
  Speaker 4: such as injectibles, which I'm a big, big fan of.
• 33:22
  Speaker 4: We don't push them on other people, but for me,
• 33:25
  Speaker 4: it plays a really big role in why I think
• 33:26
  Speaker 4: a lot of people say you look really good for
• 33:28
  Speaker 4: forty one, but also I don't go in the sun.
• 33:33
  Speaker 4: So that's a big aspect of that too, because the
• 33:35
  Speaker 4: number one anti aging product is SPF, and the number
• 33:40
  Speaker 4: one anti aging philosophy you should adopt is limiting your
• 33:47
  Speaker 4: time in the sun particularly or I mean, I'm looking
• 33:50
  Speaker 4: at all of us, we're pretty fair skins.
• 33:52
  Speaker 3: Oh right, not heally this one. I mean, she is
• 33:57
  Speaker 3: so olive when I'm around her, I am like ghostly.
• 34:03
  Speaker 1: Apology, no, sit well, but I'm like, I worship the
• 34:09
  Speaker 1: sun and it's I know it's not good.
• 34:10
  Speaker 3: I'm really I'm good with the face.
• 34:12
  Speaker 4: Okay, that's a start. So in addition, so in addition
• 34:16
  Speaker 4: to SPF and look, actually, whilst you're on the SPF story,
• 34:19
  Speaker 4: let's just talk about a few other variables there. Because
• 34:22
  Speaker 4: when it comes to SPF working on the skin, you
• 34:25
  Speaker 4: have to put enough on the skin for it to work.
• 34:27
  Speaker 4: And so many people they buy a tinted SPF and
• 34:31
  Speaker 4: they use a drop of it to get a nice
• 34:33
  Speaker 4: little sheer tint across the skin, but by no means
• 34:36
  Speaker 4: have they put on enough sunscreen for it to actually
• 34:39
  Speaker 4: function properly. So quarter a tea spoonful the face. You
• 34:42
  Speaker 4: also need to reapply it and I'm a big I
• 34:46
  Speaker 4: have this, sorry, So I say to people, it's actually
• 34:50
  Speaker 4: not about the application that's the most important. So I
• 34:53
  Speaker 4: say to people, it's not about the application of SPF
• 34:56
  Speaker 4: that's important. It's about the reapplication because generally pop it
• 35:00
  Speaker 4: on at like seven am, but we're really not out
• 35:03
  Speaker 4: and about until maybe twelve or one. So it's when
• 35:06
  Speaker 4: you reapply it that's actually going to have the most
• 35:08
  Speaker 4: amount of impact on the skin when you're out and about.
• 35:11
  Speaker 4: And I say to people, if you're not leaving the
• 35:13
  Speaker 4: house till twelve, well don't put sunscreen on until twelve.
• 35:15
  Speaker 4: It's all good. Put it on when you need it.
• 35:19
  Speaker 4: And the other thing too, is that I'm a big
• 35:23
  Speaker 4: fan of a hat, and I know that's not a
• 35:25
  Speaker 4: sun product, but hat will always be a hat, But
• 35:29
  Speaker 4: a sunscreen will always be a sunscreen because it might
• 35:32
  Speaker 4: wash off, you might sweat it off, you might touch
• 35:35
  Speaker 4: your face a lot, or you might not have put
• 35:37
  Speaker 4: enough on, or it might not be good quality. So
• 35:39
  Speaker 4: wear a hat, they're the best. And get a she
• 35:41
  Speaker 4: cat and like, let's make hats really cool again.
• 35:46
  Speaker 3: I love.
• 35:46
  Speaker 4: But beyond that you said before, Laura, I mean vitamin A.
• 35:52
  Speaker 4: It is the most studied and most clinically proven ingredient
• 35:56
  Speaker 4: to actually make the skin function like it does when
• 35:59
  Speaker 4: it's young, pulling that cellular function into line, making it
• 36:03
  Speaker 4: work like a younger skin once did, so really important
• 36:08
  Speaker 4: and we use that generally at night time and then
• 36:11
  Speaker 4: during the day it's about supporting our skincare routine with antioxidants.
• 36:16
  Speaker 4: That's when we're out and about, that's when we're exposed
• 36:18
  Speaker 4: to more free radical damage. So c is a great
• 36:20
  Speaker 4: example of that. Bes another one, and there are so
• 36:23
  Speaker 4: many great antioxidant complexes around, like zo or Zeo do
• 36:28
  Speaker 4: great antioxidant day serums. I think that's one of the
• 36:31
  Speaker 4: best aspects of their range. And then beyond that, I
• 36:34
  Speaker 4: mean exfoliation can play a really important role in age
• 36:38
  Speaker 4: management too, not only to help deliver all those active
• 36:40
  Speaker 4: ingredients deeper into the skin, but also to keep the
• 36:44
  Speaker 4: skin more refined because it generally starts to thicken over time,
• 36:49
  Speaker 4: our cell turn overslows down. So some exfoliation is a
• 36:53
  Speaker 4: great way to not only have the skin looking and
• 36:55
  Speaker 4: feeling fresher, but to also play a role in age
• 37:00
  Speaker 4: management too.
• 37:03
  Speaker 3: Okay, so what about the most popular treatments that come
• 37:08
  Speaker 3: in that people come in for for age management, Hailey,
• 37:14
  Speaker 3: do you want to know for age just do everything? Yeah?
• 37:17
  Speaker 3: I agree, everything both.
• 37:23
  Speaker 4: It's most popular treatment.
• 37:26
  Speaker 3: Do you still do the treatment you did on me?
• 37:29
  Speaker 4: Okay, no, it's a terrible treatment. No, I'm joking. I
• 37:39
  Speaker 4: mean you remember how invasive it was, right, how much
• 37:44
  Speaker 4: involvement there was from a perspective, you know, you have
• 37:48
  Speaker 4: to do a lot of the work, and not everyone
• 37:50
  Speaker 4: is as compliant as you are, so you would often
• 37:54
  Speaker 4: find that people's results would vary immensely. And we know
• 38:00
  Speaker 4: that malasma it's a journey. It is not giving a
• 38:04
  Speaker 4: treatment wiping that slate clean and saying see you later.
• 38:07
  Speaker 4: Treatment wise, I mean, for us, we do a signature
• 38:12
  Speaker 4: treatment we've been doing or we have been evolving for
• 38:16
  Speaker 4: fifteen years and for a lot of people, and for
• 38:20
  Speaker 4: a lot of people, that is the treatment that they
• 38:22
  Speaker 4: have every month or every quar. And what we can
• 38:25
  Speaker 4: do is we can pepper that signature treatment with more
• 38:27
  Speaker 4: advanced modalities like skin needling, like laser genesis, like ipl as,
• 38:33
  Speaker 4: like laser vein therapy, ecosecond laser, Morpheus, Tixel clear and
• 38:42
  Speaker 4: brilliant laser. So it often starts as like the foundation
• 38:46
  Speaker 4: treatment for our clients and then we build upon that.
• 38:49
  Speaker 4: And what that is is like we call that a
• 38:50
  Speaker 4: facial on steroids or as someone once referred to as
• 38:54
  Speaker 4: a car wash for the skin. You know, very thorough,
• 38:57
  Speaker 4: it's very involved. It really is vigorous, and the skin
• 39:02
  Speaker 4: looks pretty fantastic on the other end of it. And
• 39:06
  Speaker 4: then for a lot of our clients, sorry, and for
• 39:10
  Speaker 4: a lot of our clients, what you have to do, sorry,
• 39:13
  Speaker 4: what you have to do, I think as a clinic
• 39:15
  Speaker 4: is you need to build your clientele and then you
• 39:17
  Speaker 4: need to respond to who that clientele is. And so
• 39:20
  Speaker 4: for a lot of our clients, they like a non
• 39:23
  Speaker 4: invasive approach and they would much prefer to have more
• 39:27
  Speaker 4: treatments than less if it meant that they don't look
• 39:31
  Speaker 4: super red and swollen and inflamed after they leave, a
• 39:35
  Speaker 4: lot of our clients have to head back to work.
• 39:38
  Speaker 4: They're very social, you know, they don't want that. Whereas
• 39:42
  Speaker 4: we do have some clients that are happy like sorry,
• 39:46
  Speaker 4: but we do have some clients that have that approach
• 39:48
  Speaker 4: where the worse you look, the better you will look
• 39:50
  Speaker 4: later on. So you know, we've got a little bit
• 39:53
  Speaker 4: for everyone. But we do find even when someone does
• 39:56
  Speaker 4: say yeah, yeah, I'm good with downtime and discomfort, then
• 39:59
  Speaker 4: they will off and come back and say I'm never
• 40:01
  Speaker 4: doing that again.
• 40:03
  Speaker 1: Yeah right, Because even when you go to like the
• 40:05
  Speaker 1: grocery store, you just feel like every single person is
• 40:09
  Speaker 1: watching you, yeah, staring at when probably most people don't care.
• 40:13
  Speaker 1: Although I did fly home once from a treatment and
• 40:16
  Speaker 1: my husband was like, you flew.
• 40:19
  Speaker 4: Home like that.
• 40:22
  Speaker 3: I had no choice on my stage.
• 40:24
  Speaker 1: Maybe I did a spur of the moment and then
• 40:26
  Speaker 1: I was hating life the next morning.
• 40:28
  Speaker 4: It was not fun. Well, when when I saw Laura last,
• 40:32
  Speaker 4: I applied the a Cosmolan treatment to her skin, which
• 40:36
  Speaker 4: is a depigment depigmentation treatment, and then Laura drove me
• 40:39
  Speaker 4: to Lax Airport with it on her face.
• 40:43
  Speaker 3: And I lived in the big tower building and so
• 40:46
  Speaker 3: I had to walk in and go all the way
• 40:49
  Speaker 3: up the escalator at elevators where you see people and
• 40:53
  Speaker 3: it looks like like brown clay mud, like thick brown
• 40:59
  Speaker 3: clay mud on your whole face.
• 41:01
  Speaker 1: At least you know in LA that people probably are like, oh,
• 41:04
  Speaker 1: that's a treatment.
• 41:05
  Speaker 3: I was committed. I was definitely committed. So you feel
• 41:10
  Speaker 3: like these like the Morpheus, the Clear and Bray I
• 41:14
  Speaker 3: forget all the ones you said, but they're really big
• 41:16
  Speaker 3: here too. You feel like this getting those advanced laser
• 41:22
  Speaker 3: treatments or whatever they are, but it's worth your.
• 41:28
  Speaker 4: Money when they're done well. You know, a laser is
• 41:34
  Speaker 4: only as good or a device is only as good
• 41:37
  Speaker 4: as the person that's standing beside it, right, So if
• 41:42
  Speaker 4: it is the appropriate treatment for the skin or for
• 41:45
  Speaker 4: the concern, and it's being done mindfully, then absolutely. I
• 41:50
  Speaker 4: mean before you often get what you pay for, right,
• 41:55
  Speaker 4: and so we price our treatments based on the efficacy
• 42:00
  Speaker 4: or what you're going to get out of it, and
• 42:03
  Speaker 4: that often coincides with more downtime and discomfort. But the
• 42:06
  Speaker 4: more impactfuler treatment's going to be on the skin, then
• 42:10
  Speaker 4: I think you should have a level of understanding that
• 42:13
  Speaker 4: you would pay a bit more for that, whereas something
• 42:15
  Speaker 4: that isn't going to be as impactful, like yeah, you
• 42:18
  Speaker 4: might be repeating more regularly, and therefore having a lower
• 42:22
  Speaker 4: price is important. But those big ticket items, you don't
• 42:25
  Speaker 4: have them often, or you might do a course of
• 42:27
  Speaker 4: them and then you go great, I'm so glad I
• 42:30
  Speaker 4: don't need to do this for a while, or ever again.
• 42:33
  Speaker 3: So what do you recommend for people that have malasma? Now?
• 42:37
  Speaker 3: What's your go to treatment or procedure.
• 42:42
  Speaker 4: So we do a lot of picosecond laser for malasma yep,
• 42:46
  Speaker 4: which is now the fastest delivery of light energy into
• 42:49
  Speaker 4: the skin. And I often use this as a way
• 42:54
  Speaker 4: to describe it is that it's used a lot for
• 42:56
  Speaker 4: tattoo removal, right.
• 42:58
  Speaker 3: Yeah, that's what I had.
• 43:00
  Speaker 4: Yeah, well Q switch is also used a lot for
• 43:06
  Speaker 4: tattoo removal or nanosecond wavelength, but ecosecond is the fastest,
• 43:11
  Speaker 4: and it just goes to show you know, it's going
• 43:13
  Speaker 4: into the skin and it's shattering that pigment and it's
• 43:17
  Speaker 4: cleared through the lymphatic system. It is. It's often more
• 43:22
  Speaker 4: of a subtle change. But as we know with malasma,
• 43:26
  Speaker 4: you know, we've got to tread that fine line between
• 43:28
  Speaker 4: breaking it up in the tissue but not encouraging more pigment. Sorry,
• 43:34
  Speaker 4: but not encouraging more pigment proliferation.
• 43:37
  Speaker 3: Yes.
• 43:38
  Speaker 4: The thing too, that we see more and more is
• 43:40
  Speaker 4: that pigment often has a very vascular component. So what
• 43:43
  Speaker 4: we see more and more is that malasma has a
• 43:45
  Speaker 4: very vascular component to it as well. So we're often
• 43:49
  Speaker 4: not just dealing with the browns, we're dealing with the
• 43:52
  Speaker 4: reds as well, and you know we are. We are
• 43:57
  Speaker 4: always very upfront with our clients about, you know, different
• 44:00
  Speaker 4: options they can take. They can go down a dermal
• 44:02
  Speaker 4: therapist road with us, they can go down a dermatological
• 44:05
  Speaker 4: road with a dermal so with a they can go
• 44:07
  Speaker 4: down a dermatological road with a dermatologist and get on
• 44:11
  Speaker 4: some meds, be them topical or oral or what actually
• 44:14
  Speaker 4: works the best is when they're all done in conjunction
• 44:16
  Speaker 4: with one another.
• 44:18
  Speaker 3: Last question, what about what's your thought on CO two.
• 44:25
  Speaker 4: It's not a treatment that we offer. I think that
• 44:29
  Speaker 4: is that example of a really invasive style treatment. Oh yeah,
• 44:34
  Speaker 4: that is. That is that we're not just uncomfortable with
• 44:39
  Speaker 4: because it's not going to be a good match with
• 44:42
  Speaker 4: our clientele. But it's also an extremely invasive and tricky
• 44:48
  Speaker 4: treatment to perform and a really easy treatment to screw up.
• 44:53
  Speaker 4: So we are we're very happy to not have that
• 44:57
  Speaker 4: in our repertoire, but a good example of where if
• 45:00
  Speaker 4: that's what a client needs, we'll explain that we know
• 45:04
  Speaker 4: who to send to. But no, we don't want to.
• 45:07
  Speaker 4: We already go to bed stressed enough about our clients
• 45:10
  Speaker 4: and you know how they're going to look in the morning,
• 45:13
  Speaker 4: and CO two probably just we don't need those sleepless nights.
• 45:20
  Speaker 4: I don't agree.
• 45:23
  Speaker 3: I totally agree.
• 45:25
  Speaker 4: Okay, well for severe scarring, for thickened skin, for sun
• 45:29
  Speaker 4: damaged skin, for you know, open poured skins for burns,
• 45:37
  Speaker 4: a potential great treatment and a way to really move
• 45:42
  Speaker 4: the needle quite quickly.
• 45:45
  Speaker 3: Yeah, I would say so. I mean it's it's like
• 45:48
  Speaker 3: creating new skin on your face. From the looks of it.
• 45:54
  Speaker 1: Wow, Okay, I've just had like a halo every year,
• 45:57
  Speaker 1: a halo treatment.
• 45:59
  Speaker 3: Do you guys have that raxel?
• 46:02
  Speaker 4: We don't have halo, but I do know what I
• 46:04
  Speaker 4: do know what it is, but I just have to
• 46:06
  Speaker 4: remind myself.
• 46:08
  Speaker 1: Well I had one. I went in like three times,
• 46:11
  Speaker 1: and every time I went and I was like, well,
• 46:13
  Speaker 1: I'm going to Mexico next week, and she's like get out, like.
• 46:16
  Speaker 3: You can't go, you can't do it.
• 46:18
  Speaker 1: And then I went back in and I was like, well,
• 46:20
  Speaker 1: I'm in Australia in ten days. She's like, stop cutting
• 46:23
  Speaker 1: in when you're not when you're going to be in
• 46:26
  Speaker 1: the sun, like even within a month. I mean, I'm
• 46:31
  Speaker 1: the worst James you would you would for sure can
• 46:35
  Speaker 1: me as a client because I just go right back
• 46:38
  Speaker 1: out in the sun and it's terrible. It's like, why
• 46:41
  Speaker 1: waste I'm wasting all the money. Not anymore, she's not
• 46:45
  Speaker 1: that compliant. I'm Haley two point zero doesn't do that anymore.
• 46:50
  Speaker 4: Oh yeah, no, Raxel is a blade even not a lady.
• 46:54
  Speaker 4: So yeah, you can be really tempered to the skin
• 46:57
  Speaker 4: and you know it's quiet. You know, there's a lot
• 46:59
  Speaker 4: of flexibility around it, so you know, good for lots
• 47:03
  Speaker 4: of different skins. But Hailey, like you are very similar
• 47:07
  Speaker 4: to a lot of our clients. You know, you've got
• 47:10
  Speaker 4: what we call like the best of both worlds. Right,
• 47:12
  Speaker 4: life is for living. If you love going in the sun,
• 47:15
  Speaker 4: if you love traveling, if that's what fills your cup,
• 47:18
  Speaker 4: do it. But then do the right skin care, come
• 47:22
  Speaker 4: for your treatments, follow our advice as much as possible.
• 47:26
  Speaker 4: You know, that's so many of our clients. They go
• 47:28
  Speaker 4: and do the damage in Europe over summer, and then
• 47:31
  Speaker 4: they come back and we wipe it, we mop it off.
• 47:34
  Speaker 4: They go to Europe over summer and they come back
• 47:37
  Speaker 4: and we fix it and that is, that is what
• 47:40
  Speaker 4: they do every year, and like you know what, like
• 47:44
  Speaker 4: we're happy to look after them, and yes, they could
• 47:46
  Speaker 4: be doing better, and yes, you know it might cause
• 47:48
  Speaker 4: problems on the track, but no one's more aware of
• 47:51
  Speaker 4: that than they are. Really at the end of the day.
• 47:55
  Speaker 3: That's so true.
• 47:57
  Speaker 1: You can't complain. This is what I tell my clients
• 47:59
  Speaker 1: that are like, well, I really just you know, I
• 48:02
  Speaker 1: want to lose weight, but then I go on vacation
• 48:04
  Speaker 1: every week and I love eating all the fun foods,
• 48:07
  Speaker 1: which we all do. But very true, because you can't,
• 48:12
  Speaker 1: like if I go out in the sun right after,
• 48:15
  Speaker 1: you can't complain about the bad skin if you do
• 48:19
  Speaker 1: a treatment and then get right back.
• 48:20
  Speaker 2: Out in this.
• 48:22
  Speaker 1: Like it's on me.
• 48:23
  Speaker 4: We just go.
• 48:26
  Speaker 1: All right, well, pay me.
• 48:27
  Speaker 3: Some more money. Throw your hand from the air. Well,
• 48:33
  Speaker 3: you launched your own skincare products, Viviology, right, yes, okay,
• 48:40
  Speaker 3: when did you launch?
• 48:43
  Speaker 4: So we launched Viviology. Is it three years ago? Now?
• 48:47
  Speaker 4: I think it was two years ago this year after
• 48:51
  Speaker 4: about a four year production process, and Viviology is that
• 48:57
  Speaker 4: really good example of what I said before, Like, Viviology
• 49:00
  Speaker 4: is no different to a lot of other products that
• 49:02
  Speaker 4: are out there. We have not sought out to recreate
• 49:05
  Speaker 4: the wheel, but what we have done is we have
• 49:08
  Speaker 4: intentionally created a range of simple, sophisticated cosmaceutical skin care
• 49:14
  Speaker 4: that is accessible from a price point perspective and widely available.
• 49:20
  Speaker 4: But also and kind of like coming back to our
• 49:23
  Speaker 4: very first conversation about you know, the singing and the
• 49:26
  Speaker 4: fun we have on social media, is like, skincare can
• 49:29
  Speaker 4: be so stiff. This industry can be so stiff. And
• 49:33
  Speaker 4: what we wanted to do with Viviology was to create
• 49:35
  Speaker 4: a range of skincare that was also fun and inclusive
• 49:40
  Speaker 4: and was heavily steeped in very accessible education as well,
• 49:45
  Speaker 4: you know, in the same way I'm talking to you
• 49:47
  Speaker 4: too today. You know, it's like it's just easy, Well,
• 49:51
  Speaker 4: I hope it's easy to digest information that just makes
• 49:55
  Speaker 4: people go, oh, I get that. Now I understand what
• 49:58
  Speaker 4: vitamin B does or why I need it. Oh, now
• 50:00
  Speaker 4: I know why I need to put a moisturizer on
• 50:02
  Speaker 4: before I sunscreen. So just those sorts of really simple
• 50:05
  Speaker 4: tips that just make skincaring fun and easy, and we're
• 50:10
  Speaker 4: getting a great response with that. We're getting more clients
• 50:13
  Speaker 4: and we're getting more stock. Us all the time, and
• 50:17
  Speaker 4: so it's been a wonderful journey for me because I've
• 50:20
  Speaker 4: done it in partnership with Australia's biggest online skincare retailer,
• 50:24
  Speaker 4: Adore Beauty, and I get to use their infrastructure and
• 50:27
  Speaker 4: their resources because running a skincare brand is hard, running
• 50:31
  Speaker 4: any brand is hard, and the clinic is my baby
• 50:35
  Speaker 4: and it's where most of my care and attention goes.
• 50:38
  Speaker 4: But it's great to be able to be part of
• 50:40
  Speaker 4: building a skincare range because I think it's every dermal clinicians,
• 50:43
  Speaker 4: or it's every it's every per I think it's for
• 50:46
  Speaker 4: a lot of people that are in our industry. Everyone's like,
• 50:48
  Speaker 4: I want to do a skincare brand one day, and
• 50:51
  Speaker 4: before the before sorry but sorry. Before the opportunity to
• 50:57
  Speaker 4: create Viviology came about, me and my girlfriend have been
• 51:00
  Speaker 4: working on a skincare range for about two and a
• 51:02
  Speaker 4: half years and we had gotten absolutely nowhere. So I
• 51:06
  Speaker 4: know how very difficult it is. So when they came
• 51:08
  Speaker 4: and knocked on my door with the opportunity, I was like, yeah,
• 51:11
  Speaker 4: let's do it. And it's been hard work, but it
• 51:15
  Speaker 4: really takes a village to get a brand up and running,
• 51:20
  Speaker 4: which is actually the easy part. It's what you do
• 51:22
  Speaker 4: next that's the hard part. It's about now getting it
• 51:25
  Speaker 4: into people's bathrooms. That's what takes a lot of time.
• 51:28
  Speaker 3: Yeah, you're right. Well, I'm so proud of you. And
• 51:32
  Speaker 3: is it available in the US or just only in
• 51:34
  Speaker 3: Australia right now?
• 51:37
  Speaker 4: Just in Australia at the moment. But I'll keep you posted.
• 51:43
  Speaker 3: Yes, keep us posted. Okay. So do you take clients
• 51:50
  Speaker 3: via zoom or is it all just in person?
• 51:55
  Speaker 4: So during COVID, that was the only way that we
• 51:58
  Speaker 4: would communicate with PEP. Yeah, via zoom, and it was
• 52:02
  Speaker 4: it was a better option than nothing. Really. However, virtual
• 52:08
  Speaker 4: consultations are I don't love them because it's never as
• 52:14
  Speaker 4: good as being face to face, hands on the skin, touching, pulling, prodding.
• 52:20
  Speaker 4: That's the best way to really get a sense of
• 52:22
  Speaker 4: what's going on with the skin. So I would really
• 52:24
  Speaker 4: you know someone so sorry. People sometimes say, hey, James,
• 52:27
  Speaker 4: I love a virtual consult They're in like Canbra and
• 52:29
  Speaker 4: I'm like, let me just tell you where to go
• 52:31
  Speaker 4: in Canmebra? Yeah, you know, so you can find someone
• 52:34
  Speaker 4: that can have that face to face experience and you
• 52:37
  Speaker 4: can build that relationship with them, that's really important.
• 52:41
  Speaker 3: Well, if you're in Melbourne, tell people where they can
• 52:46
  Speaker 3: find you and remind them of your Instagram so they
• 52:50
  Speaker 3: can keep getting the tips and be entertained and see
• 52:55
  Speaker 3: how skin care can be fun.
• 52:58
  Speaker 4: Well, if you're in Melbourne, you can come and visit
• 53:00
  Speaker 4: us in Tuak. The name is James Vivian and our
• 53:05
  Speaker 4: Instagram handle is also James Vivian, and Vivian is spelt
• 53:08
  Speaker 4: v I v I A n A for amazing a
• 53:15
  Speaker 4: for vitamin A and our website James Vivian dot com
• 53:20
  Speaker 4: dot au. But also just reach out with any questions
• 53:23
  Speaker 4: on social media. I love I love answering and helping
• 53:27
  Speaker 4: people as much as possible.
• 53:28
  Speaker 1: Oh okay, well I'm going to check back in with
• 53:31
  Speaker 1: you after my one minute wash not scalding hot water.
• 53:35
  Speaker 1: Wear a hat, GOSPF right before you go out. I
• 53:38
  Speaker 1: mean I took all the notes.
• 53:41
  Speaker 4: How much.
• 53:44
  Speaker 1: A tablespoon? No way a quarter tablespoon. Yeah, it's reapplying
• 53:50
  Speaker 1: more for.
• 53:50
  Speaker 4: The neck, et cetera. But this was so much time.
• 53:53
  Speaker 4: I'm so grateful that we've been able to have this chat.
• 53:56
  Speaker 4: And Laura, if I get to see you when you
• 53:58
  Speaker 4: come in January. That make me such a happy boy.
• 54:01
  Speaker 3: Oh my gosh. Same. I'm gonna I'll keep in touch.
• 54:04
  Speaker 3: I would love to see you so thank you for
• 54:07
  Speaker 3: being on the body Pod. Thanks for listening. If you
• 54:11
  Speaker 3: enjoyed this episode, please consider giving us a five star
• 54:14
  Speaker 3: review and sharing the body Pod with your friends.
• 54:18
  Speaker 1: Until next time,